Metro Mattress Reviews

Updated April 15, 2015
11 reviews filtered by
  • Any Location
  • Any Job Title
3.7
11 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
David Shiroff
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Syracuse, NY
    Current Employee - Sales Associate in Syracuse, NY

    I have been working at Metro Mattress full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is great, they take good care of you here. Everyone is very friendly and helpful. Training is great and in very great detail.

    Cons

    Hours suck but hey that's retail. When you sell mattresses, it can be very slow. You can go a day without seeing a customer but you can make up for it in one sale.

    Advice to Management

    Keep doing what your doing

  2. Lots of income potential, if you're seeing customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Mattress full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good coworkers, good benefits and income potential. Comprehensive training, contests to boost income, corporate gives to the community, reasonable hours (40-45)

    Cons

    High pressure sales, lots of downtime, nights and weekends, degree of success is based on location and traffic. Discrepancies between corporate, operations and sales team can be frustrating.

    Advice to Management

    Current path of positive reinforcement is good. Continual sales training and better compensation for those in low traffic areas would do wonders.

  3. Fast Promotional Track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Rochester, NY
    Current Employee - Sales in Rochester, NY

    I have been working at Metro Mattress full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Metro Mattress does compensate their employees well and for good reason. 1 Week vacation after 1 year. Good Insurance, great 401K match. Retail hours have you starting after rush hour traffic. This is a professional job in a professional environment.

    Cons

    Long retail hours, a lot of overtime. NO weekends off! Memorizing a bunch of tedious information that no one cares about.

    Advice to Management

    Management at Metro are hard working long term employees who have started from the ground up so they are very knowledgeable and able to help quickly, when you can get one on the phone.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pure hell

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Buffalo, NY
    Current Employee - Assistant Manager in Buffalo, NY

    I have been working at Metro Mattress full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Your 2 days off a week are consecutive

    Cons

    From the beginning sales force is trained to lie and deceive customers to achieve sales goals. With the exception of manufacturer set pricing (Serta I Comfort and tempurpedic) everything is negotiable, some products can go over 50% off. If you are over 30 good luck getting hired. While employed there I was privy to a conversation between a quasi regional and the area trainer stating the directive from Dave Shiroff the owner was do skew younger with the sales staff. It's a very hostile work environment literally from the top down. If you like constantly being berated by the owner/CEO/"coach" and other levels of mgt, working at a place where nothing is ever good enough, demeaned in front of co-workers, treated like garbage by upper management, and you like to lie and be deceptive to customers, fellow employees and yourself, you will have a long and fruitfull low paying career. Just an insiders point of view.

    Advice to Management

    Sell to someone who knows how to avoid discrimination and hostile work environments legal action.

  6. Great learning experience. Sales 101

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Syracuse, NY
    Current Employee - Store Manager in Syracuse, NY

    I have been working at Metro Mattress full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You can make a pretty decent income working a 40 hour work week. If managing a decent location, expect to make low sixties.

    Cons

    Expect to work a pretty funky schedule (retail hours). You will never get any weekends off and expect to work until 9pm at least 3 days a week.

    Advice to Management

    Stop writing such discouraging emails to all the employees. Frankly, it doesn't bother me. However there are some new people that get discouraged the remainder of the day and I have to work with them.

  7. Generally enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Rochester, NY
    Former Employee - Store Manager in Rochester, NY

    I worked at Metro Mattress full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fast advancement Opportunities.
    Strong business plan by company.
    Strong earning potential.
    Good amount of independence while on the job.

    Cons

    Retail hours(evenings, weekends and holidays).
    Starting pay is low.
    Can have long days with little activity.

  8. Sales System and Training Really, Really HELPS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Albany, NY
    Current Employee - Assistant Store Manager in Albany, NY

    I have been working at Metro Mattress full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Many believe that the job is too stressful. These are the people who can't handle a little fire under them. Sure you are going to be evaluated, but explain to me how this doesn't make sense. How would you feel if you ran your own business and had no idea if you didn't always have a "closer" working in congruence with the other associates.

    Compensation the first year you can make 50k, 60k, if you listen to the veteran sales team. However even one whom has been in the industry for years has to adapt, a different job is a different game.

     Expect to make high 40's the first year if you are putting forth effort and listen to training and what management has to say. Expect to make 28-30k if you play by your own rules and don't focus on customer needs and only focus on getting highest commissions from each customer. I worked for Sleepy's too and the caliber of training is not even on the same level.

    You will build confidence quick and as long as you are competitive not just to your competitors, however internally as well, you will find ways to make your money. If you aren't swallow your pride and ask for help.

    The most pathetic thing I ever saw at Metro was when a Sales Associate was struggling so was forced to go to training in Syracuse and RIGHT IN HIS REGION and he didn't attend 1 of the 2 training seminars. Do you think the VP of Sales who has been selling beds since he was 4 years old doesn't know his responsibilities. Get out of here, I don't care how long you have been selling or what you have been selling. Every job is different. So listen to your trainers/managers and learn how you can make a six figure income!

    Keep it simple and listen to customers and their needs (Sales 101). You'd be surprised how sticking to the sales system (with the need to use your improvisational skills slightly away from the script when needed) works. Why do you think X associate who has the same level of experience in sales, even within the industry is making a minimal salary while veterans with the company are making a consistent 6 figure income.

    Cons

    Retail=Terrible Hours (you signed up for it, leave the company if its not going to work for you).

    Furniture Retail= Even worse hours. Expect to work more on holidays (besides Christmas, Easter and Thanksgiving). But this is when you can make 1,500 in commission a day.

    Advice to Management

    Don't agree with the "you suck, get yourself together mentality" from middle and upper-management. I see people freaking out too much. I think it creates a negative atmosphere and doesn't allow the "friendly, affable people" to be themselves and makes the insecure (who should quite anyways) to perform even worse.

    A message from the CEO with the "wake the F*** up Lloyd" really does hit you though. Despite that is he making plenty. He is spending millions on getting those customers in the door and you are wasting his money by not maximizing the traffic.

  9. Well established business plan from C-Level Execs which lead to growth and prosperity for the rapidly expanding company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in Syracuse, NY
    Current Employee - Store Manager in Syracuse, NY

    I have been working at Metro Mattress

    Recommends
    Recommends

    Pros

    Upper Management and Corporate Level Executives put emphasis on training the ideal employee and don't drop an employee if they are showing willingness to learn. Entry level salesmen have the opportunity to earn a decent income. With persistence, even a timid employee can be shaped into a salesmen. The intensity of a commission based atmosphere in a competitive market makes the job fun. Sure there is downtime, however the top sales associates are utilizing that downtime to better themselves for future opportunity. Despite that you are micromanaged to a certain degree, your voice will always be heard whether it is during a staff meeting or a conference call.

    Cons

    As mentioned you are micromanaged and even evaluated on camera of your performance. Some employees feel that this is intrusive and feel they could perform better without being scrutinized. However, upper management will never get on your case if you are doing your job. Also you have to work all Holidays, Weekends and Nights which can be a burden to your social life.

  10. Great entry level sales experience...You learn a lot more then in a normal retail job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager in Syracuse, NY
    Former Employee - Assistant Manager in Syracuse, NY

    I worked at Metro Mattress

    Recommends
    Recommends

    Pros

    -Money
    -Strategy
    -Fun Managers
    -Competitive (internally as well)

    Cons

    -Work every single weekend (no exceptions)
    -Work long holiday hours
    -Have to take vacation in one allotment

    Advice to Management

    -Everybody needs an extra day off every now and then to avoid becoming burnt out

  11. Retail sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Metro Mattress

    Recommends
    Recommends

    Pros

    Better than average commission structure than other mattress or furniture stores in upstate NY. Fair up system. Reasonble health insurance plan. Paid vacation. Base hourly wage. Total pay should be above $40k in first year for average sales ability.

    Cons

    The main con is the hours worked and days worked. As is the case with most any retail stores, you'll work nights, weekends, and holidays.

    Advice to Management

    The only advice I can give would be to figure out a way to give the salespeople at least 1 Sunday off per month.

Metro Mattress Photos

Taken by Jeff (Maintenance)

+ Add Photo

Work at Metro Mattress? Share Your Experiences

Metro Mattress

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.