MetroPCS Reviews

Current Employee – been working at MetroPCS full-time for more than a year

Pros – Shortest hours I have worked for a salary position. Off Sundays, as close to 9-5 as you can get in a retail store.

Cons – It is a little bit of a Good ol' boys club where those who have been around with the company from founding have found their way to immunity from termination no matter what they do.

Advice to Senior Management – Decrease a bit of the micro-management that goes on. Trust the people you hired to do the job you hired them to do.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at MetroPCS full-time for more than 7 years

Pros – Gives you experience on costumer service, how to determine warranty on phones, handling money, knowledge on latest phones softwares etc..

Cons – So far no cons, this company is growing everyday...and has improved since i have been working here.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at MetroPCS full-time for more than 3 years

Pros – Many great benefits, this company truly cares not only about its customers but employees as well.

Cons – Not every market is the same-workwise. Each environment has its own "tone" and personalities that go along with it.

Advice to Senior Management – Keep up the great work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at MetroPCS full-time for more than 8 years

Pros – Your opinion matters in this company

Cons – pay could be a bit more. but really most employees are here because of the culture and the take away is all the things that you learn and trained very well on all aspects of the industry.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at MetroPCS

Pros – Sales is a fast pace industry. This company does a great in keep their employees well supplied with information and coaching when needed.
Great potential to make a living if sales is your thing.

Cons – The pay rate can be an issue sometimes as they start at state minimum rate with a somewhat hard goal to meet in order to get a raise. There is lack of benefits to most employees due to the turn over rate.

Advice to Senior Management – More involvement with employees! encouragement and coaching will go a long way. You're almost there but just a bit more would be better. Also, a more in depth review of sales made known to the employees would help a lot more.

Yes, I would recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – -Free medical insurance
-Free phone service plan
-Flexible spending account
-You don’t need to have a BA degree to get a management position
-You don’t need to have experience to be a manager.

Cons – -Macro-management (manager is checking your arrival time, lunch time)
-No reward for your hard work
-No respect for your lunch time (manager interrupt your lunch time with work related questions)
-You have to speak Spanish to get a promotion
-Only management friends get promotions
They should eliminate the slogan “people first” from their web page. It should be “ friends first”

Advice to Senior Management – Take management classes! Respect your employees. Give a chance to other people to be promoted. Be fair with everybody!

No, I would not recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – Great company with a lot of potential

Cons – Upper Management
Micro mangement of employees

Advice to Senior Management – Take a look at regional teams and weed out the upper management that do not do anything

No, I would not recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – Fun environment good leadership good training

Cons – work 2 saturdays a month low commission

Advice to Senior Management – don't micro manage

Yes, I would recommend this company to a friend

Former Employee – worked at MetroPCS

Pros – Management- Employee relations usually good, great benefits, decent ability to move up

Cons – low pay compared to others in industry, poor commission pay scale, stressful customers, products not always up to par

Yes, I would recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – -Good Money for the amount of work
-Good hours and opportunities for time off
-Good co-workers
-Medical, vision and optical insurance are great

Cons – -Incompetent leadership above store level
-Open to close shifts/not staffed appropriately
-Extra hours and longer shifts if anyone takes time off
-No advancement opportunity
-No recognition for a job well done
-Very little compensation increase potential
-Upper-management looks for reasons NOT to reward you, not reasons TO reward you.

Advice to Senior Management – Find ways to reward your employees, make it possible to earn more money. Create opportunities to grow with the company, or at least make your employees feel valued.

No, I would not recommend this company to a friend