MetroPCS Reviews

Updated August 18, 2014
Updated August 18, 2014
135 Reviews

3.4
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
68 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 9 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome company to work for until it merged with T-mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASR (Account Service Representative )  in  Boston, MA
    Former Employee - ASR (Account Service Representative ) in Boston, MA

    I worked at MetroPCS full-time for more than 3 years

    Pros

    Benefits and friendly working environment

    Cons

    Little behind in technology

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company - out of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RF Engineer  in  Hawthorne, NY
    Former Employee - RF Engineer in Hawthorne, NY

    I worked at MetroPCS full-time for more than 3 years

    Pros

    Excellent management - really allowed employees to do their work with little interference or bureaucracy.

    Cons

    Company is no longer in existence. It has since merged with T-Mobile

    Advice to ManagementAdvice

    They shouldn't have sold out.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Great benefits but lack of social life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Detroit, MI
    Current Employee - Retail Sales Representative in Detroit, MI

    I have been working at MetroPCS part-time for more than a year

    Pros

    Awesome benefits, fast paced environment and lots of problem solving. Also have customers that are appreciative. Both hourly and commission pay stinks!

    Cons

    Managers can't make a schedule if their life depended on it! Short staffed, nasty customers and sell sell sell and you get zero zero zero. We have the top selling store in the region but can't get paid out properly because they have raised our goals so much that we have double the goals of stores with 3x the employees..

    Advice to ManagementAdvice

    Make a schedule that works, stop trying to sell the elderly things they don't need. Listen to your employees. They are the ones that are dealing with all the customers, you need to be there advocate!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    This job is pretty easy, but the customers are all lousy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at MetroPCS full-time for more than a year

    Pros

    Easy job, teaches a lot about persuasion and makes communication skills much stronger.

    Cons

    The pay is terrible and the customers are constantly complaining about the simplest things. And teaching foreigners how to download apps on their phones must be the most annoying task to deal with.

    Negative Outlook
    No opinion of CEO
  6.  

    It's OK to worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Traffic Engineer  in  Tampa, FL
    Former Employee - Senior Traffic Engineer in Tampa, FL

    I worked at MetroPCS full-time for more than 8 years

    Pros

    I think it's not friendly to worjed.

    Cons

    Too mu much politic to get somethings.

    Advice to ManagementAdvice

    Very bad management for the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Loved working there. Gave you the oportunity to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator  in  Irvine, CA
    Former Employee - Coordinator in Irvine, CA

    I worked at MetroPCS full-time for more than 8 years

    Pros

    Everyone got along. We were like family. If someone needed help they got it. I can't say enough.

    Cons

    T mobile bought them out and most of us had to leave.

    Advice to ManagementAdvice

    Terrific and fair.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great experience. Friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate  in  Hartford, CT
    Current Employee - Senior Sales Associate in Hartford, CT

    I have been working at MetroPCS full-time for more than a year

    Pros

    Great hourly pay. Fast growth. Opportunity for growth within the company.

    Cons

    Hours vary. Open 7day a week. Schedule varies. Work days are never the same.

    Advice to ManagementAdvice

    Great benefits.Vacation time accumulates with time worked. A lot of great benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Metropcs New England Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager (Corporate Store)
    Former Employee - Assistant Store Manager (Corporate Store)

    I worked at MetroPCS full-time for less than a year

    Pros

    The core management team is assembled with seasoned veterans of the wireless industry who know how to shape a market and employees

    Cons

    The rule of thumb is gross activation at any cost if your a problem but you produce continue to be a problem regional management will not discipline you or fire you they would rather reprimand retail managers than a trouble making rep - if you should have moral value and stand up for something they will say you are here at will and here's your final paycheck - there's no true work life balance your expected to work , yes it's retail so know what you are saying yes to.

    Advice to ManagementAdvice

    don't go against the grain and get results they will praise you - go down in metrix and your a number that can be replaced - stay on their good side

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    In the Portland OR. Market
    Best job ive had so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Portland, OR
    Current Employee - Store Manager in Portland, OR

    I have been working at MetroPCS full-time for less than a year

    Pros

    Amazing managment!
    They are very understanding and give praise when you earned it. They work with you on a personal level to give you the training you need. Ive been promoted twice in a very short period.

    Cons

    I cant say much other than the very few rude customers i get.

    Advice to ManagementAdvice

    To the portland market and to whom it may concern. Keep doing what you are doing im a very happy employee and proud to work for Metropcs

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS part-time

    Pros

    relax atmosphere. good work life balance

    Cons

    metropcs pays low salary. no career advancement.

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