MetroPCS

www.metropcs.com

MetroPCS Reviews

Updated January 29, 2015
Updated January 29, 2015
159 Reviews
3.3
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
76 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 10 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Retail Store Owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Not in Portland, OR
    Former Employee - Not in Portland, OR

    I worked at MetroPCS full-time (more than a year)

    Pros

    Freeedom, ability to make your own money

    Cons

    Strong ups and downs. Weeks of slow business followed by days of high activity.

    Doesn't Recommend
    Negative Outlook
  2.  

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Arlington, TX
    Current Employee - Sales Representative in Arlington, TX

    I have been working at MetroPCS full-time (more than a year)

    Pros

    •Friendly coworkers
    •Relaxed environment
    •Flexible hours
    •New people everyday
    •New locations

    Cons

    •Long hours/low pay
    •Managment irresponsible
    •Staying after open hours
    •Shortstafed at times
    •Managment very picky about employees

    Advice to ManagementAdvice

    Managment should be more helpful and follow company rules.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MetroPCS

    Pros

    None all is excellent love this company and all benefits

    Cons

    None i had no cons to say about this company at all

    Advice to ManagementAdvice

    Best

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Dallas, TX
    Current Employee - Sales Representative in Dallas, TX

    I have been working at MetroPCS full-time (more than a year)

    Pros

    Regular pay and good co-workers

    Cons

    The hours were all over the place

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Richards, TX
    Former Employee - Software Engineer in Richards, TX

    I worked at MetroPCS

    Pros

    Great environment. Great friendly people

    Cons

    Cross functional team interation was very less

    Approves of CEO
  7. 1 person found this helpful  

    Not the best, but not the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Newark, DE
    Current Employee - Store Manager in Newark, DE

    I have been working at MetroPCS full-time (more than a year)

    Pros

    Laid back and pretty chill for the most part. Commission helps out a lot at the end of the week. Pay is pretty good. Gain experience and meet SOME pretty cool people. Some training meetings metropcs offers are pretty fun. Don't have to deal with annoying coworkers, for the most part. Not a hard labor job.

    Cons

    Mean customers. Sometimes, inventory can get really low and decreases sales because most customers know what they want, so if we don't have the phone, they wont settle for anything else we have. A lot of hours, (but it can also be a good thing). Not too many employees, so hour flexibility isn't the best. No benefits.

    Advice to ManagementAdvice

    Stock up on phones, they're going to sell anyway sooner or later, especially since they're all gsm now. Don't argue with customers, be patient and relax, at the end of the day everything will get resolved. :)

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It's an okay place to work .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Phila, PA
    Current Employee - Retail Sales Associate in Phila, PA

    I have been working at MetroPCS part-time (more than a year)

    Pros

    Benefits, as a part timer I got a lot of PTO, & 3 days off a week. The pay was okay .

    Cons

    I understand we have to meet a qouta but the reason people come to metro pcs is because they habe cheap plans! Not everybody is going to get the unlimited plans. Also the hours of operation sucked. We would be open from 10am-9pm and after 7pm nobody would even be in there ! Oh and the authorized dealers would always have customers come in cursing us out . They would say the corporate store will give you a new phone for free when that wasn't the case.

    Advice to ManagementAdvice

    Get off the employees back alil . It makes us all uncomfortable breathing down our necks about getting activations and high price plans. And train employees alil bit more before you just throw them in the jungle

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at MetroPCS full-time (more than 5 years)

    Pros

    The benefits were great at this company for a FT employee, training when the company first started was strong by slowly dropped off as the company continued to grow.

    Cons

    Majority of the customers are rude. They tend to get upset with you when they do not pay their bill and come in complain about having to wait to have their service turned back on.

    Employees were treated like indentured servants. Leadership has be come sheep, if you questioned any one hire up they would eventually push you out.

    The balance between work and life was non-existence, if you were a store manager you were always on call.

    Advice to ManagementAdvice

    None, occasionally ask the people above them why they are going to make changes to a system that works in their market.
    Listen to your managers who are standing at the front lines daily.

    Watch out Cricket got your number!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Its a nice company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Metropcs in Mesa, AZ
    Current Employee - Metropcs in Mesa, AZ

    I have been working at MetroPCS part-time (less than a year)

    Pros

    Working for metropcs is a honor. Theirs always space for improvement and to go higher up the ranks.

    Cons

    Their is no cons for metropcs.

    Advice to ManagementAdvice

    Keep doing a good job

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Exciting Trends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Hawthorne, NY
    Former Employee - Executive Assistant in Hawthorne, NY

    I worked at MetroPCS full-time (more than 5 years)

    Pros

    I learned a lot about the industry. MetroPCS is very innovative and they listen to their employees opinions and ideas about the products and services they want as customers.

    Cons

    Management doesn't always understand the details and process of specific jobs. They should have HR review each jobs to update job criteria and training.

    Recommends
    Positive Outlook
    Approves of CEO

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