MetroPCS

www.metropcs.com

MetroPCS Reviews

Updated January 27, 2015
Updated January 27, 2015
156 Reviews
3.3
156 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
74 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 10 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience. Friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate in Hartford, CT
    Current Employee - Senior Sales Associate in Hartford, CT

    I have been working at MetroPCS full-time (more than a year)

    Pros

    Great hourly pay. Fast growth. Opportunity for growth within the company.

    Cons

    Hours vary. Open 7day a week. Schedule varies. Work days are never the same.

    Advice to ManagementAdvice

    Great benefits.Vacation time accumulates with time worked. A lot of great benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Metropcs New England Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager (Corporate Store)
    Former Employee - Assistant Store Manager (Corporate Store)

    I worked at MetroPCS full-time (less than a year)

    Pros

    The core management team is assembled with seasoned veterans of the wireless industry who know how to shape a market and employees

    Cons

    The rule of thumb is gross activation at any cost if your a problem but you produce continue to be a problem regional management will not discipline you or fire you they would rather reprimand retail managers than a trouble making rep - if you should have moral value and stand up for something they will say you are here at will and here's your final paycheck - there's no true work life balance your expected to work , yes it's retail so know what you are saying yes to.

    Advice to ManagementAdvice

    don't go against the grain and get results they will praise you - go down in metrix and your a number that can be replaced - stay on their good side

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    In the Portland OR. Market
    Best job ive had so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Portland, OR
    Current Employee - Store Manager in Portland, OR

    I have been working at MetroPCS full-time (less than a year)

    Pros

    Amazing managment!
    They are very understanding and give praise when you earned it. They work with you on a personal level to give you the training you need. Ive been promoted twice in a very short period.

    Cons

    I cant say much other than the very few rude customers i get.

    Advice to ManagementAdvice

    To the portland market and to whom it may concern. Keep doing what you are doing im a very happy employee and proud to work for Metropcs

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS part-time

    Pros

    relax atmosphere. good work life balance

    Cons

    metropcs pays low salary. no career advancement.

  6.  

    Review based on experiece before the merge with T-Mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at MetroPCS full-time (more than a year)

    Pros

    Great benefits. Regular work schedule (8am-5pm).

    Cons

    - A lot of gossiping and backstabbing.
    - Not a team work environment.
    - Upper management not willing to make relevant adjustments to allow innovation.
    - Very slow process to make decisions.

    Advice to ManagementAdvice

    - Listen to your people, you'll be surprise of the amount of good ideas that go around and get shut down just because middle management didn't approved.

    Doesn't Recommend
    Approves of CEO
  7.  

    Working for MetroPcs has its ups and downs, but overall its a great first job straight out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS

    Pros

    The team building experience.

    Cons

    The customers can get nasty but this is generally a rare occasion.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great experience, learn a lot as a sales representative.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Culver City, CA
    Former Employee - Sales Representative in Culver City, CA

    I worked at MetroPCS part-time (more than 3 years)

    Pros

    Learned a lot about customer service and how to deal with customers when they were upset or demanding. If you work hard enough and learn the company from inside out, there is tons of room for growth.

    Cons

    Supervisors were not always that responsible and could not approach them too easily. Also, pay was not great. Raises were given, but very rarely and not too much was added. In addition, the way the commission worked was awful.

    Advice to ManagementAdvice

    Promote the people who deserve it, not just the ones who have been there the longest. You deal with a lot of angry customers in this business, and you need people who know how to appropriately take care of them.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    So glad I had the opportunity to work at MetroPCS for a great 9 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of IT in Richardson, TX
    Former Employee - Director of IT in Richardson, TX

    I worked at MetroPCS full-time (more than 8 years)

    Pros

    Culture was awesome. Benefits were probably the best around. A large company, with a small company attitude and culture.

    Cons

    Unfortunately the T-Mobile merger is taking away the things that were great about MetroPCS.

    Advice to ManagementAdvice

    Thank you for all that you made possible! Would love to be a part of any future endeavors.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager (Corporate Store) in Miami, FL
    Current Employee - Assistant Store Manager (Corporate Store) in Miami, FL

    I have been working at MetroPCS full-time (more than 8 years)

    Pros

    Fun work environment and excellent benefits including healthcare, 401k, stock options.

    Cons

    Not enough room for growth until recent merger.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    The 10 %

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in DFW, TX
    Current Employee - Director in DFW, TX

    I have been working at MetroPCS full-time (more than 8 years)

    Pros

    Controlled chaos. Know what you have or at least make others believe.
    No excuses on speed of execution.
    Fantastic business partner in T mobile USA
    First company to launch LTE. First to launch Voice over LTE
    Brilliant, involved Upper Management

    Cons

    Under cost sensitive it is metroPCS
    Breakneck speed 15 new markets in fifteen weeks

    Advice to ManagementAdvice

    In my position I consider it privileged and it will stay that way

    Recommends
    Positive Outlook

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