MetroPCS Reviews

Updated September 29, 2014
Updated September 29, 2014
141 Reviews
3.3
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
71 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 10 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I came in the begining when it first opened up in new york city

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder  in  Brooklyn, NY
    Former Employee - Key Holder in Brooklyn, NY

    I worked at MetroPCS full-time for more than a year

    Pros

    Great paycheck salary plus commission. Mangement team will train you and show you the ropes. You will meet alot of people and go to alot of meeting about the discontinued products and new product promotions. It easy to get to know they other employees because they transfer you alot about store to store.

    Cons

    Mangement is disorganized, lack of communication, work about of hours. Have to put of with corporate problems. Not alot promotions within. The dont really care about they employees.

    Advice to ManagementAdvice

    get it together.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Was cut loose without warning after being told repeatedly my work was very good, then stepped on unknown/hidden landmine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Richardson, TX
    Former Employee - Senior Business Analyst in Richardson, TX

    I worked at MetroPCS as a contractor for less than a year

    Pros

    Decent corporate office in Richardson. Some good people.

    Cons

    Much change and uncertainty due to acquisition by T-Mobile. Lots of politics like is typical in IT and in Telcos.

    Advice to ManagementAdvice

    Get over your insecurities and politics. Wake up and reward good ideas and good performance. (or just keep messing things up and then hop jobs as Telco execs and mgrs. often do).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Enough to get by, not enough to save

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Melbourne, FL
    Current Employee - Store Manager in Melbourne, FL

    I have been working at MetroPCS full-time for more than 5 years

    Pros

    Easy job, enough to get by, nearly stress free

    Cons

    tons of stipulations to bonus/commission, no health/401k/etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator  in  Hawthorne, NY
    Current Employee - Sales Coordinator in Hawthorne, NY

    I have been working at MetroPCS full-time for more than 5 years

    Pros

    The values are in the right places.

    Cons

    The concept of low-cost provider is overdone. Employees are asked to accept shortcomings in tools in order to meet the bottom line, and at the same time, the customer is led to believe that they are getting the lowest cost service, which is often not the case. So where did the "savings" go?

    Advice to ManagementAdvice

    Accept the role as a valid fourth carrier. Dump the concept of two separate companies between T-Mobile and Metro PCS; Metro PCS employees should be considered legitimate workers (after all, they did build a fully operational network in NY/North NJ of 4300 sites in under 5 years, with far fewer employees than any of the competitors). The perspective from below is lost on upper management, who care more about trimming heads to make investors happy. That is the exact prescription for disaster over the long run!

    Doesn't Recommend
    Negative Outlook
  6.  

    Good Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS

    Pros

    really good management to work for

    Cons

    is in a transition phase

  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Director  in  Richardson, TX
    Current Employee - Accounting Director in Richardson, TX

    I have been working at MetroPCS full-time for more than 8 years

    Pros

    Super people
    Honest, straightforward management
    Good benefits
    Reward performance

    Cons

    Acquired by another wireless company
    Integration

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great mission, great product.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at MetroPCS full-time

    Pros

    Fast paced. Ever changing. Great mission statement.

    Cons

    Limited opportunity for growth. Tends to be a get more from less employees culture.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Place to Start Your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dallas  in  Dallas, TX
    Current Employee - Dallas in Dallas, TX

    I have been working at MetroPCS full-time for more than 5 years

    Pros

    Decent pay, benefits are amazing, great people

    Cons

    Emphasis placed on catering to Sales Team. Seems like only upward movement possible is in Sales channel.

    Advice to ManagementAdvice

    Do not undervalue your employees. Defend your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    strssful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA

    I have been working at MetroPCS part-time for more than 5 years

    Pros

    it all depends on which location you work at, some are worst and some are good. Managers in each area vary by attitude.

    Cons

    bad customers, always yelling, want everyting for free, repetitive daily things.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Too Much Politics for Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associaate  in  Jacksonville, FL
    Current Employee - Sales Associaate in Jacksonville, FL

    I have been working at MetroPCS full-time for more than a year

    Pros

    Excellent benefits package for full time employees, flexible scheduling for all employees, some interesting incentive programs, and some of the managers are very skilled and helpful.

    Cons

    Top sales people get treated like they're invisible if they are not overly social, in the "cool" crowd or pals with a manager, low commission structure, and "blacklisting". In other words, you can forget ever advancing to management if you ever have a problem and you need help with it. Open door policy is a joke, and the company doesn't care about other human beings. Not designed for a single mother to progress and take care of her family.

    Advice to ManagementAdvice

    Recognize and appreciate your hard workers and your dedicated, most motivated sales people. They are hard to find and they are a rare breed. They are the people who bring customers to your stores and sometimes entice them to stay. Give them room to grow and develop instead of crushing their spirits.

    Doesn't Recommend
    Negative Outlook

MetroPCS Photos

T-Mobile and MetroPCS have officially joined forces
Metro PCS Corporate Store
MetroPCS Store
A MetroPCS kiosk at a mall in San Rafael, CA

+ Add Photo

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