MetroPCS Reviews

Updated August 18, 2014
Updated August 18, 2014
135 Reviews

3.4
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
68 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 9 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    strssful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA

    I have been working at MetroPCS part-time for more than 5 years

    Pros

    it all depends on which location you work at, some are worst and some are good. Managers in each area vary by attitude.

    Cons

    bad customers, always yelling, want everyting for free, repetitive daily things.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Too Much Politics for Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associaate  in  Jacksonville, FL
    Current Employee - Sales Associaate in Jacksonville, FL

    I have been working at MetroPCS full-time for more than a year

    Pros

    Excellent benefits package for full time employees, flexible scheduling for all employees, some interesting incentive programs, and some of the managers are very skilled and helpful.

    Cons

    Top sales people get treated like they're invisible if they are not overly social, in the "cool" crowd or pals with a manager, low commission structure, and "blacklisting". In other words, you can forget ever advancing to management if you ever have a problem and you need help with it. Open door policy is a joke, and the company doesn't care about other human beings. Not designed for a single mother to progress and take care of her family.

    Advice to ManagementAdvice

    Recognize and appreciate your hard workers and your dedicated, most motivated sales people. They are hard to find and they are a rare breed. They are the people who bring customers to your stores and sometimes entice them to stay. Give them room to grow and develop instead of crushing their spirits.

    Doesn't Recommend
    Negative Outlook
  3.  

    From good to bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASR (Account Service Representative )  in  East Boston, MA
    Current Employee - ASR (Account Service Representative ) in East Boston, MA

    I have been working at MetroPCS full-time for more than 3 years

    Pros

    Good benefits
    Flexible schedule
    Good salary range
    Growing company

    Cons

    Outdated system has been used in office work because of that there's a lot of duplication in different daily tasks. It's a waste of time and energy.

    We are treated as exclusive dealers' "handyman " need some respect because we have not done graduation to put up banners or clean windows for dealer doors.

    Advice to ManagementAdvice

    Upper management lacks leadership skills. They might be good managers but not good leaders. We don't get any inspiration and motivation from upper management. Use inspiration not threats to get things done .

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good company to work for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS

    Pros

    Very flexible. Great work-life balance. If you can get your work done and have a pleasant attitude then this company will reward you.

    Cons

    Very frugal. You won't get the best tools to use and will have to share a lot and be patient when things aren't working 100%.

  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate  in  Plano, TX
    Current Employee - Senior Sales Associate in Plano, TX

    I have been working at MetroPCS full-time for more than a year

    Pros

    Great people to work with. Always learning about the business. Great benefits. The ability to move up is there as long as you prove yourself.

    Cons

    Not a good way of calculating raises when promoting employees. Pay could be better.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Bitter-sweet but not too bad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at MetroPCS full-time for more than a year

    Pros

    The way compensation is structured you have to work hard as an individual and as a team. Its the perfect combination. You get free handsets and service so if you can stand their service you've got yourself a free phone! Never had too many issues contacting our support team as long as you know their hours. Never had any issues with payroll. The ability to move up into management was definitely there. Most stores hire part-time employees and they move into full-time and management and so on. This is a great job to break in to retail and to move up. Management will work with your schedule so its great for students.

    Cons

    The worst thing about working there was selling the products. Terrible service and awful handsets made making sales difficult. Upper management wants the most expensive items sold, yet they aren't worth half the price. Service is awful. Dealing with customers is like performing a magic show. You have to come up with different techniques to keep customers from cancelling their service. Because of this, the quotas were sometimes impossible. Sometimes they would increase regardless of your store's performance the previous month. You can and will be punished for under-performing. Also, they have a point system for tardiness with no grace period. 1 minute late can get you a point; six points in 30 days gets you a write up. When write-ups stack up termination is inevitable.

    Advice to ManagementAdvice

    Some of your rules and quotas are absolutely impossible. You guys act like the service and handsets aren't completely awful. Ease up on y

    Recommends
    Positive Outlook
  8.  

    Great while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Plano, TX
    Current Employee - Manager in Plano, TX

    I have been working at MetroPCS full-time for more than 5 years

    Pros

    Great benefits, lots of advancement opportunities

    Cons

    Great culture died when the company was acquired by T-Mobile

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Very worthwhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Acq Coordinator  in  Hawthorne, NY
    Former Employee - Site Acq Coordinator in Hawthorne, NY

    I worked at MetroPCS full-time for more than 3 years

    Pros

    Decisions were made easily and with experience

    Cons

    Far from NJ / bridge could be a killer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    If you've worked for other wireless carriers, DON'T waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at MetroPCS part-time for less than a year

    Pros

    - Low sales expectations
    - Relaxed work environment
    - Ability to read textbooks and study during slow periods
    - Free phone service (corporate lends the device for you to use)

    Cons

    - If you're coming to Metro PCS with prior wireless experience, you'll be shocked at the compensation package (not in a good way).

    - Sales Associates are paid hourly + a small monthly "bonus" that equals up to 10% of your earned wages during that month (if you manage to hit certain sales quotas as a store). For example, if you're a part-time rep working 30 hours a week and your store hits 150-200% of your goals, you can expect to receive around $200 as a bonus. In contrast, sales associates at other wireless carriers have individual quotas and can easily make 3x this amount in a month.

    - Part-Time Sales Associates are NOT offered health insurance, paid time off, vacation/sick pay, etc. In contrast, Full-Time Sales Associates receive 100% premium paid health benefits for the employee + significant discounts on the monthly premiums for their dependents. FT reps also receive a generous amount of paid time off (typically 2+ weeks a year).

    - The difference in pay between Part-Time and Full-Time associates is utterly ridiculous. Base pay for PT is 10.50/hr and base pay for FT is around 15-16/hr...REGARDLESS OF PRIOR WIRELESS EXPERIENCE.

    - Part-Time associates are restricted in their abilities to perform even the most simple of tasks that are common responsibilities for ALL reps in other wireless outlets. This equates to part-time reps being treated little more than glorified cashiers and order takers. On the other hand, management is unable to place high expectations on part-time associates because of their limited role in the store.

    Advice to ManagementAdvice

    - Stop treating part-time associates like they're just warm bodies to fill a store vacancy.

    - At least have the decency to OFFER part-time associates the ability to even PAY to join your group insurance policy. Your HR representatives will STILL go over the full-time associate compensation package during the part-time rep orientation. I find this to be a bit unethical and cruel to new hires who are just starting to form an opinion of Metro PCS.

    - Part-time associates also deserve to be paid more than $10.50/hr, especially since most of these individuals are having to purchase health insurance elsewhere. You can't expect employees who are only making $1k a month with no benefits nor opportunities to advance to "full-time status" to want to stay any longer than necessary with your company. This is definitely apparent in the numerous internal e-mails that advertise the latest job openings (most are part-time).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Horrible, they try to rip you off as much as they can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS part-time

    Pros

    You get cell phone service from them for $30, but its still pretty crappy service.

    Cons

    You get treated horrible, and the management is terrible and intimidate you to try and sell more.

    Advice to ManagementAdvice

    Have a heart and learn that intimidation doesn't make people productive in the long run.

    Doesn't Recommend
    Neutral Outlook

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