Mexx

  www.mexx.com
  www.mexx.com

Mexx Reviews

Updated November 9, 2014
Updated November 9, 2014
33 Reviews
2.7
33 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Douglas Diemoz
6 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great workplace, fantastic coworkers, but little room for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fashion Consultant in Surrey, BC (Canada)
    Current Employee - Fashion Consultant in Surrey, BC (Canada)

    I have been working at Mexx part-time (more than an year)

    Pros

    Mexx is a great employer to help you learn the ropes of working in the retail industry! You gain an appreciation for the industry, get to stay on top of current trends, and get to work with great coworkers and great customers who - eventually - come back again and again and ask for you by name. As a customer-oriented company, the interaction between yourself and the customer is very important and can be extremely rewarding. You also get to learn typical standards: how to fold shirts properly, sizing protocol, etc.

    The discount at Mexx is also very generous. Employee's can't put items on hold, so make sure you grab your size when the product comes in as it could sell out (head office only sends 1-2 size runs per shipment).

    The management at Mexx is also great! You feel like you're part of the team - might I even say family - and are (mostly) acknowledged for a job well done. Every so often head office makes visits, and you get to meet the executives behind the scenes. They are all friendly, and remember you for their next visits.

    Scheduling is pretty flexible. You can request days off/change shifts, but it is not a guarantee. Hours are minimal during the off-season, however.

    Lastly, Mexx has a great culture of honesty and does not tolerate workplace gossip. They encourage everyone to work as a team, which is not common in the industry.

    Cons

    After working at Mexx for awhile, your actions become autonomous. It is a routine you do over and over, and gets very boring, very quickly. Especially during slower times when there are no customers in the store and standards are pristine, you are still expected to be busy.

    The rewards program is also flawed. They have taken out commission in favour of competitions. They pit stores against each other and offer store-level rewards for the top stores for conversion rates, percentage over target, visit value or other Key Performance Indicators. It is hard to win these at low-traffic stores, such as Guildford, in comparison to the much busier stores - Metrotown.

    Opportunity for growth is low. The company seems to prefer to hire externally than promote from within. Performance reviews are also not done for fashion consultants, so it is sometimes difficult to get feedback on progress from management.

    On-call shifts are usually a nightmare. Mexx expects you to contact them two hours prior to your tentative shift to see if you are needed. Though you are often not (unless it is during the holidays or someone calls in sick) called in, you can't plan anything out of work in case you actually do get called in.

    The pay is the major downfall. When working at Mexx, you are selling a product AND providing a service. As a customer-oriented customer, you greet customers, follow up on them, assist them in the fits, process their transactions, steam their clothes if requested, maintain the visual standards of the store, and much, much more. The pay rate is minimum wage (FC) and I have not heard of a raise yet.

    Advice to ManagementAdvice

    Fix your rewards program. Consider bonuses, raises and promotions as compared to unfair competitions. Reward staff for their success and continuously acknowledge it.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Radical change needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Ottawa, ON (Canada)
    Former Employee - Manager in Ottawa, ON (Canada)

    I worked at Mexx full-time (more than an year)

    Pros

    Great team members at store level, good discount and decent product

    Cons

    -No communication from upper management
    -You will only make decent money if upper management 'likes' you personally, it is not based on performance
    - cannot retain staff
    - unable to hire for their stores
    - no bonus
    - no motivation
    - targets are unrealistic
    - everything is done last minute nothing is organized

    Advice to ManagementAdvice

    -create a culture where your employees want to stick around
    - do not make promises you can't keep when it comes to bonus and promotions
    - communicate with your managers, all of them
    - be honest about where the company is headed
    - treat your people with respect
    - develop people and hire promising talent with the intention to develop them instead of hiring not enough people
    - think things through and don't leave everything to the last minute

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    had its ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hamilton, ON (Canada)
    Former Employee - Anonymous Employee in Hamilton, ON (Canada)

    I worked at Mexx part-time

    Pros

    Great co-workers, supportive store managers, generous discount, flexible scheduling

    Cons

    Zero training, high demands from HO, too much blame for poor company performance put on front line employees, too few hours, high turn over, all bonuses have been phased out, very low pay for high stress work, product is not as good as it used to be

    Advice to ManagementAdvice

    Invest in dedicated employees, appreciate your staff, increase pay or bring back bonuses to inspire staff, improve product to increase sales rather than putting all responsibility on store staff,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Deteriorating company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON (Canada)
    Current Employee - Sales Associate in Toronto, ON (Canada)

    I have been working at Mexx part-time (more than 3 years)

    Pros

    - good for starting off in retail as company offers basic retail training standards

    Cons

    - atmosphere was very unprofessional among management which influenced same atmosphere in staff
    - no room for personal growth
    - commission was discontinued, most likely because company was not making money

    Advice to ManagementAdvice

    - please try to implement culture into the store. i think that will help motivate employees into liking their job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    nice environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mexx

    Pros

    good management team that will give you the rope and tool to learn, nice collection, nice coworkers to work with. employee discount,

    Cons

    not stable hours , hard to balance work and life, stress from sales targets, no commission, not much rewards program niether

  7. 1 person found this helpful  

    Disrespect for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Amsterdam (Netherlands)
    Current Employee - Anonymous Employee in Amsterdam (Netherlands)

    I have been working at Mexx full-time (more than an year)

    Pros

    The atmosphere in the company was pretty friendly, good location and that was basically it. . .

    Cons

    Too much politics and games.

    Doesn't Recommend
    Negative Outlook
  8.  

    Great company, good incentive program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dartmouth, NS (Canada)
    Current Employee - Sales Associate in Dartmouth, NS (Canada)

    I have been working at Mexx part-time (more than an year)

    Pros

    fast paced, customer driven, fun atmosphere, many customer incentive programs, a lot of repeat business which allows for a solid returning customer base.

    Cons

    shift work, lack of communication, schedules need to be emailed out to employees. It would be essential to have an email group then it could be sent out weekly to all employees, rather than call ins.

    Advice to ManagementAdvice

    have weekly staff meetings...communication is key to success

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Merchandise Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mexx as an intern

    Pros

    great people, friendly and fun atmosphere

    Cons

    low salary for entry positions

  10.  

    Change management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Manager in Amsterdam (Netherlands)
    Former Employee - Credit Manager in Amsterdam (Netherlands)

    I worked at Mexx full-time (more than 3 years)

    Pros

    Young & dynamic company
    Good fashion position

    Cons

    Although located in many countries, no international thinking
    Management level to weak

    Advice to ManagementAdvice

    Focus on more hands on mentality then just on positions

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Don't work at Montreal Head Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)

    I worked at Mexx full-time (more than an year)

    Pros

    May be OK at store level, great discount for employees.

    Cons

    Since the company has been sold from Liz Claiborne to private equity Gores Group, the new owner is reducing every costs he can. From 350 employees at Head office, only 70 are still working there. They cut the entire design department, and only work with the European collections. The new owners have no idea how retail and fashion work.

    Advice to ManagementAdvice

    Either sell the company to someone who cares about it or hire qualified people to run it. Do not think that European collections will work here, that's the reason why there was a local design team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Mexx? Share Your Experiences

Mexx

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.