Mexx Reviews

Updated September 5, 2014
Updated September 5, 2014
29 Reviews
3.0
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Douglas Diemoz
5 Ratings

Employee Reviews

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  1.  

    Great workplace, fantastic coworkers, but little room for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fashion Consultant  in  Surrey, BC (Canada)
    Current Employee - Fashion Consultant in Surrey, BC (Canada)

    I have been working at Mexx part-time for more than a year

    Pros

    Mexx is a great employer to help you learn the ropes of working in the retail industry! You gain an appreciation for the industry, get to stay on top of current trends, and get to work with great coworkers and great customers who - eventually - come back again and again and ask for you by name. As a customer-oriented company, the interaction between yourself and the customer is very important and can be extremely rewarding. You also get to learn typical standards: how to fold shirts properly, sizing protocol, etc.

    The discount at Mexx is also very generous. Employee's can't put items on hold, so make sure you grab your size when the product comes in as it could sell out (head office only sends 1-2 size runs per shipment).

    The management at Mexx is also great! You feel like you're part of the team - might I even say family - and are (mostly) acknowledged for a job well done. Every so often head office makes visits, and you get to meet the executives behind the scenes. They are all friendly, and remember you for their next visits.

    Scheduling is pretty flexible. You can request days off/change shifts, but it is not a guarantee. Hours are minimal during the off-season, however.

    Lastly, Mexx has a great culture of honesty and does not tolerate workplace gossip. They encourage everyone to work as a team, which is not common in the industry.

    Cons

    After working at Mexx for awhile, your actions become autonomous. It is a routine you do over and over, and gets very boring, very quickly. Especially during slower times when there are no customers in the store and standards are pristine, you are still expected to be busy.

    The rewards program is also flawed. They have taken out commission in favour of competitions. They pit stores against each other and offer store-level rewards for the top stores for conversion rates, percentage over target, visit value or other Key Performance Indicators. It is hard to win these at low-traffic stores, such as Guildford, in comparison to the much busier stores - Metrotown.

    Opportunity for growth is low. The company seems to prefer to hire externally than promote from within. Performance reviews are also not done for fashion consultants, so it is sometimes difficult to get feedback on progress from management.

    On-call shifts are usually a nightmare. Mexx expects you to contact them two hours prior to your tentative shift to see if you are needed. Though you are often not (unless it is during the holidays or someone calls in sick) called in, you can't plan anything out of work in case you actually do get called in.

    The pay is the major downfall. When working at Mexx, you are selling a product AND providing a service. As a customer-oriented customer, you greet customers, follow up on them, assist them in the fits, process their transactions, steam their clothes if requested, maintain the visual standards of the store, and much, much more. The pay rate is minimum wage (FC) and I have not heard of a raise yet.

    Advice to ManagementAdvice

    Fix your rewards program. Consider bonuses, raises and promotions as compared to unfair competitions. Reward staff for their success and continuously acknowledge it.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    nice environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mexx

    Pros

    good management team that will give you the rope and tool to learn, nice collection, nice coworkers to work with. employee discount,

    Cons

    not stable hours , hard to balance work and life, stress from sales targets, no commission, not much rewards program niether

  3.  

    Great company, good incentive program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dartmouth, NS (Canada)
    Current Employee - Sales Associate in Dartmouth, NS (Canada)

    I have been working at Mexx part-time for more than a year

    Pros

    fast paced, customer driven, fun atmosphere, many customer incentive programs, a lot of repeat business which allows for a solid returning customer base.

    Cons

    shift work, lack of communication, schedules need to be emailed out to employees. It would be essential to have an email group then it could be sent out weekly to all employees, rather than call ins.

    Advice to ManagementAdvice

    have weekly staff meetings...communication is key to success

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Merchandise Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mexx as an intern

    Pros

    great people, friendly and fun atmosphere

    Cons

    low salary for entry positions

  6.  

    Change management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Manager  in  Amsterdam (Netherlands)
    Former Employee - Credit Manager in Amsterdam (Netherlands)

    I worked at Mexx full-time for more than 3 years

    Pros

    Young & dynamic company
    Good fashion position

    Cons

    Although located in many countries, no international thinking
    Management level to weak

    Advice to ManagementAdvice

    Focus on more hands on mentality then just on positions

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Don't work at Montreal Head Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)

    I worked at Mexx full-time for more than a year

    Pros

    May be OK at store level, great discount for employees.

    Cons

    Since the company has been sold from Liz Claiborne to private equity Gores Group, the new owner is reducing every costs he can. From 350 employees at Head office, only 70 are still working there. They cut the entire design department, and only work with the European collections. The new owners have no idea how retail and fashion work.

    Advice to ManagementAdvice

    Either sell the company to someone who cares about it or hire qualified people to run it. Do not think that European collections will work here, that's the reason why there was a local design team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Mexx part-time for more than a year

    Pros

    -loved the coworkers and management
    -flexibility of shifts
    -fun interacting with customers and actually helping them make decisions

    Cons

    -lack of support from head office lead to confusion sometimes
    -upward mobility is very limited (but then again I was a part time sales associate)
    -commission system was very complicated
    -archaic POS system
    -very strict cleanliness rules

    Advice to ManagementAdvice

    Relax! Customers will not care if shirts are perfectly aligned.

    Doesn't Recommend
    Negative Outlook
  9.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Surrey, BC (Canada)
    Former Employee - Store Manager in Surrey, BC (Canada)

    I worked at Mexx full-time for more than a year

    Pros

    met amazing people and build a long term relationship with customers

    Cons

    miscommunication all the time with the upper management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mexx

    Pros

    Good place, nice people and nice customers

    Cons

    Soap opera if you work with enough women

    Advice to ManagementAdvice

    Good managers

  11.  

    enjoyed working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  The Hague (Netherlands)
    Former Employee - Sales Associate in The Hague (Netherlands)

    I worked at Mexx full-time for more than a year

    Pros

    I enjoyed working for Mexx very much, this is mainly because of the wonderful co-workers I had. I've worked with two different mangers over the time that I worked there, both were fair and nice most of the time.

    Cons

    During the two years that I worked there the the company got dropped by investors en taken over by new ones, a lot of high up people got fired then new ones were hired then a lot got fired again, so there was a lot of change which I feel had a negative affect on everyone who worked there

    Recommends
    Neutral Outlook

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