Michaels Stores

www.michaels.com
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Michaels Stores Reviews in Irving, TX

Updated January 21, 2015
Updated January 21, 2015
42 Reviews
2.8
42 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
42 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 85 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 76 reviews)

  • People who have been there nearly a decade still don't get full time (in 74 reviews)

More Highlights

42 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Good match for me at Michaels corporate support center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Irving, TX
    Current Employee - Director in Irving, TX

    I have been working at Michaels Stores full-time (more than 3 years)

    Pros

    Good location and mostly friendly people. I can relate to the customer. Bonus program for corporate managers can deliver strong $ when company performs well.

    Cons

    Poor IT department - very little knowledge retention, everything requires a ticket to be submitted and its sheer luck if it gets assigned to the right area, departments have no clear contacts or relationships with IT team.
    Overly reactive to day-to-day sales results.

    Advice to ManagementAdvice

    Figure out how to execute to solve the known problems in store and at the support center. We know where our weaknesses are but we have trouble actually making progress on improving these issues.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Loyalty needs to be both ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Michaels Stores full-time

    Pros

    Peers are great. Discounts are OK

    Cons

    Top Management has no loyalty. All decisions are made without department heads input or knowing what is happening.

    Advice to ManagementAdvice

    The company may be successful but start caring about your employees. Michaels could even be more successful.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Corporate is not as creative as you'd think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Designer in Irving, TX
    Former Employee - Product Designer in Irving, TX

    I worked at Michaels Stores full-time (more than 3 years)

    Pros

    Depending on the category, there are occasional comp shopping trips that can be very inspiring. If you haven't traveled overseas yet in your career, there's regular trips to China for hands on experience (after awhile this can become a negative to most people). The benefits are okay, about the same as most corporate companies in DFW. The work-life balance is good, there's not a whole lot of after hours or weekends. There are occasional events that require a Saturday or Sunday's work but they aren't frequent enough to be a problem.

    Cons

    The re-structuring of the product development process was a terrible move. The buyers have all the control and the product brand managers think they're designers and basically tell the designers what to do. As a product designer, you will basically be reduced to slapping pictures on a page and calling it a 'style guide'. Unfortunately those pictures are ones the buyer and PBM tell you to use. Designers are basically production artists and art directors to China, without the title of Art Director. The management is useless and they don't appreciate, respect, or foster true talent.

    The culture is very negative in the sense that you won't get ahead by actual skills, talent, and/or hand work; it's basically a competition of who can 'play the game' and kiss the most behind. They've isolated the passionate designers that actually have the experience and skills to be great leaders but because they're not doing the 'look at me' routine, they aren't 'engaged enough'.

    Advice to ManagementAdvice

    If you ever want to create a truly creative, inspiring culture, promote the people that put in the actual hard work, have unmatched talent, and experience. There is a well known notion that the only people that get promotions are those that kiss the most behind and compromise their integrity to get advancement. In my opinion, an excellent manager is someone that has rich experience and knowledge that I can actually learn from. I shouldn't have to be teaching my manager about my job.

    I'd also recommend to let the designers actually design. The purchased art, art direction to China, and jumping through hoops for the buyers and PBM's is a practice that kills any creative person's morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Over worked and loves to blame others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Michaels Stores full-time (less than a year)

    Pros

    large company, can meet new people and co-workers. Access to cafe which was nice considering I never had time to even enjoy an actual lunch hour

    Cons

    poor guidance, hired and given brief training then expected to know everything. Most where scared of upper management and would stress out highly over everything, even things out of anyone's control. Truly over worked and micro managed, if managers actually tried or listen to their employees on opinions then some things could of worked better.

    Advice to ManagementAdvice

    don't give up to quickly on people and doubt them for every small mishap. Create an actual training program specific to departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Irving, TX
    Former Employee - Systems Administrator in Irving, TX

    I worked at Michaels Stores full-time (more than a year)

    Pros

    The atmosphere is amazing. There are always fun contests and events happening at the World headquarters.

    Cons

    middle Management could of been better.

    Recommends
  7. 3 people found this helpful  

    Decent company but very challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Designer in Irving, TX
    Former Employee - Product Designer in Irving, TX

    I worked at Michaels Stores full-time (more than 3 years)

    Pros

    Solid and secure company. The corporate culture has experienced some much needed overhauling. A lot of those who were part of the problem have been dismissed by the new CEO. I experienced great working relationships with my buyers and project managers but I had to work at it. The benefits are decent. There are a lot of opportunities to travel domestically and internationally. Great place to gain experience and knowledge of several different craft products and categories. Compensation tends to be above average. Annual pay increases and bonus compensation may not be ideal but at least you get them in what can be considered a soft industry.

    Cons

    For people on the merchandising side of the business you've got to have a strong personality if you want to be successful here. The buyers can be very demanding and their expectations perhaps a bit unrealistic. The people you work alongside in your category can also be very competitive. For product designers, the work load is intense and the stress level very high. Performance expectations can be unrealistic. The managers have a hard time dealing with complaints. They prefer employees who pretend to be happy. Your attitude matters more to them than your talent (I've actually heard them say this). Politics here can be very taxing. So the favorite advice provided from management is to "manage your perception". Upward mobility in the design studio is difficult - experience gives way to favoritism. True "leadership" is lacking with the current group of managers. They know how to 'manage' but leave a lot to be desired in terms of being a true source of inspiration and trust.

    Advice to ManagementAdvice

    To design management: Relax. Let go of the obsession with control. You're in the craft business not the military. The structure doesn't have to be so tight. You're stifling creativity rather than fostering it. You can't control or put demands on the attitudes of your direct reports. Talent DOES matter and the right attitude can be cultivated by managers who know how to lead rather than just delegate tasks. Show a sincere level of caring to help your direct reports be in the best position to succeed on multiple levels rather than only complete their tasks for you. Giving unchallengeable advice you believe is right isn't the solution. Listen intently and do not devalue the input of your direct report no matter how absurd you think it may be. They're trying to tell you something. It's your responsibility as a leader to listen.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Last of vision, lack of execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Michaels Stores full-time (more than 5 years)

    Pros

    Employees care and try to do the right thing

    Cons

    Turnover at the Exec level has cause confusion and fear in employees.

    Advice to ManagementAdvice

    If you are going to say you have open communication is has to be across the board, not just on the non-important items.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - IT Project Manager in Irving, TX
    Current Contractor - IT Project Manager in Irving, TX

    I have been working at Michaels Stores as a contractor (more than a year)

    Pros

    Culture, Various Systems, Best Retail industry experience

    Cons

    Integrated systems, not Technology oriented

    Recommends
  10. 1 person found this helpful  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Michaels Stores full-time (less than a year)

    Pros

    Summer hours and relaxed dress code

    Cons

    Huge workload, to many systems used to manage inventory and write orders.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Where Creativity goes to die.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Irving, TX
    Current Employee - Anonymous in Irving, TX

    I have been working at Michaels Stores full-time (more than 5 years)

    Pros

    The Design Studio had the most talented people I have ever met and worked with.

    Cons

    The leadership is a joke. I've never met more unethical people in my life. They have no idea what true leadership looks like. They disrespect people that have good work ethics. They lie and mislead their employees into thinking they can move up in the company when they have no intentions of promoting anyone based on job performance, dedication, or skills. If you lower your standards/ethics and play their games, you can be promoted. The leadership there rewards those that spy and report on others. Its full of favoritism and shady politics. They preach work/ life balance but do not support it. The workload is overwhelming. Employees are expected to do the workload of at least two people. You will be reminded often, how many people are waiting for your job and how quickly you could be replaced.

    Advice to ManagementAdvice

    Change the culture there. Those in leadership roles are allowed to treat their employees with disrespect. It's a very caddy atmosphere there. Leadership that actually cared and lead by example would be a good place to start.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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