Michaels Stores

  www.michaels.com
  www.michaels.com
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Michaels Stores Reviews

Updated September 21, 2014
Updated September 21, 2014
937 Reviews
2.8
937 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
139 Ratings

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally (in 58 reviews)

  • I liked the people I worked with and working around arts and crafts (in 20 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season (in 64 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Michaels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment
    Current Employee - Replenishment

    I have been working at Michaels Stores part-time

    Pros

    Working at Michaels is okay. It seems to me people get hired very easy, they of course hire a bunch (about 20 depending on size of store) of people around seasonal time and you basically have 1-3 months to prove how good you are and you will probably be kept.
    The work environment really just depends on how good & bad your managers are. If they are lost & dont really know what they are doing then everyone else is lost too.

    The employee discount got better this past year, it used to be 20% off entire purchase regular price items, but thats dumb because there is always a 40% off coupon, so everyone just used the store coupon. Now the discount is 30% off entire purchase sale & regular price, so when the seasonal items hit 80% off and then you get the 30% on top of that its pretty awesome.

    If you are available, rarely call out, work hard, & show some common sense you could get promoted pretty fast. They definitely like to promote from within so that is available.

    Coworkers are friendly, its a creative craft enviroment, so people are always bringing in bakes goods.

    401k plan for everyone, it use to be they met every dollar, I dont know if it is still that.

    Cons

    Fight for hours, if management likes you, you get hours if they dont you dont. But in my experience the workers who work hard and arent complete idiots get at least 12hrs, I usually get around 20- 35 hrs. It helps if you can do multiple things. If you are on replenishment ask to be shown how to do register/sales floor and vice versa. Management just likes be able to have someone be able to do whatever comes up.

    Not a lot of full time positions available, its usually just manager, asst. manager, replenishment manager, front end(sales floor) manager, & framing manager. Other jobs like replenishment specialist & floral designer vary depending what size store or volume store it is.

    Higher corporate people have unrealistic expectations, they want everyone to do more with less hours, they start up stupid rules or store promotion things. So you can tell they never actually worked in a store.

    glitter everywhere! Especially if are on replenishment team and stocking product during the christmas season, you will be covered in glitter.

    Advice to ManagementAdvice

    Train! Train! Train! People do better when they know what to do and what is expected of them.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Current Employee Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Michaels Stores part-time for less than a year

    Pros

    I currently have a cashiering position at my store. My interview process was pretty quick and I was interviewed and hired on the same day by the same manager. I have some past cashiering and retail experience. I will say that everyone I work with for the most part is friendly and is a team player. The job isn't difficult as long as you know what you're doing and aren't careless. The employee discount is an added bonus as I am an avid crafter and it comes in handy when I have projects to do. Customers are always a toss up. You'll find people are really friendly or grumble about not saving fifty cents off their order and through a fit.

    Cons

    It seems as though cooperate likes switching things around in terms of management. Currently the managers I have now are not the same when I was hired four months ago and have different managing styles than the previous managers. I wonder if I'll be saying this in another four months time.

     My biggest complaint is this email collection business. I realize asking for email addresses at check out is for marketing purposes, but people just don't want to give out that information sometimes and I think that's okay. Even though customers don't have to give their email I'm still expected to encourage and convince as many people as possible. Once I was called to the office by management to talk about my email numbers and that they were low. A good portion of customers are elderly and don't have computers let alone email, so it's not my fault I can't collect what doesn't exist. What really makes me irritated is that hours are cut over email totals. If the store collectively cannot get a good portion of emails, management is under pressure and they start cutting hours as punishment.

    I wish they would also put more people on for the day. Even when email collection is good we seem short staffed and I know this isn't always do to requests off and vacation. There have been nights where there have been only three employees in the store (one cashier, one on the floor, and one in framing) and it seriously is a problem. Customers and employees get frustrated when this happens. Just because it's possible to run with this few people doesn't mean we should. It's a very stressful environment at times.

    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores full-time for more than 3 years

    Pros

    Products they sell are great, coupons are awesome

    Cons

    Lack of employees vs. customers needing assistance with projects/supplies, also very tedious to put the entire store back together with so few employees

    Advice to ManagementAdvice

    Doesn't do any good, a payroll budget is a budget-period

    Doesn't Recommend
    No opinion of CEO
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  5.  

    I'm glad I started here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Skokie, IL
    Current Employee - Sales Associate/Cashier in Skokie, IL

    I have been working at Michaels Stores part-time for less than a year

    Pros

    This was my first job and I started almost a month ago and I think that this is one of the best jobs to start off with. It puts you in the situation of "Oh crap, what do I do?" since there's SO MUCH to do ALL THE TIME. It's really simple really... show that you care and request hours and show up early and be last to leave. Call and ask questions and just be the best there. Don't worry about being the best you can be because you don't know how good you can be until you've been put in overwhelming situations (like really long lines or lists, etc..). It's really a great environment and if you think their expectations are too high, then you're definitely not right for the job. Yes, it is very demanding, but that's what I believe is a great start and will definitely help me down the road.

    Cons

    The customers are very picky about their e-mails. It's hard to get their e-mails which is why I've told my friends that just started to always have conversations before asking for the e-mails. They'll feel way more attached. Besides that, I honestly can't think of anything wrong with it. I love the job!

    Advice to ManagementAdvice

    Try to be more understanding. People are different. Some are shy and some aren't so maybe try to notice when some people are shy. I'm not but I know one person that complains about that. Also, we should switch over to texts! Multiple people have requested it and I think it will get us a lot more business because everyone has a phone these days!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Be Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CEM Operations
    Current Employee - CEM Operations

    I have been working at Michaels Stores full-time for more than a year

    Pros

    Fast paced environment-need to be flexible in tasks and responsibilities-lots of products to know and learn

    Cons

    Upper management not realistic with the day to day goings-on at store level; could use more store level recognotion

    Advice to ManagementAdvice

    Listen to actual employees for ideas of how to improve

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I like working for this company not the best job but I can see future opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  The Woodlands, TX
    Current Employee - Sales Associate in The Woodlands, TX

    I have been working at Michaels Stores part-time for less than a year

    Pros

    It's nice to work on the sales floor because you can talk to anyone, learn new things daily

    Cons

    Michaels have over 900,000 skus over 50,000 items all from frames, jewelry, craft, paint, school supplies, seeing, decorative items, cooking and seasonal and floral etc

    Advice to ManagementAdvice

    Work harder recognized employees more give them support.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    OK Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Michaels Stores part-time for less than a year

    Pros

    Pretty laid back job/good pay.

    Cons

    Customers can be pretty rude.

    Advice to ManagementAdvice

    Consider actually training new employees properly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Everchanging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager  in  Tampa, FL
    Former Employee - District Manager in Tampa, FL

    I worked at Michaels Stores full-time for more than 10 years

    Pros

    Work hard, make money & take a partner

    Cons

    Leadership changes lead to inconsistent direction

    Advice to ManagementAdvice

    Be Consistant

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    It's alright, but does need a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Custom Framer
    Current Employee - Certified Custom Framer

    I have been working at Michaels Stores part-time for less than a year

    Pros

    Nice people to work with the only thing that makes it enjoyable, store manager not so much he always calls the employees lazy. nice discount though. Managed to get a week off for family reasons after only being there for 2 months. Will work with you to help balance your schedule. Some nice customers hear and there who will bring in cool things to frame. Decent pay

    Cons

    Bad training, they have you do an online course and it really only teaches you the benefit statements of frames and some framing vocabulary. You get kinda just thrown out to learn on your own. Not enough employees, Nearly impossible to get all the orders done with enough time to make sure they're all done right. Kind of impossible to do quality checks. Which makes for angry customers. Some have a right to be, others are just picky and are verbally abusive. Getting in trouble for not collecting emails for cashiers and for framing that with people's addresses(which feels very odd to ask). If the rest of the store needs help framers are obligated to help, but if framers need help the rest of the store will rarely help out.

    Advice to ManagementAdvice

    Hire more people, have real training procedures for when you do hire people not just some online test after a slideshow. create some realistic goals

    Negative Outlook
    No opinion of CEO
  11.  

    my time working there was well spent and i wish i had more work ethic back then.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Keene, NH
    Former Employee - Sales Associate in Keene, NH

    I worked at Michaels Stores part-time for more than a year

    Pros

    after a few months as a morning stock associate i was promoted to sales associate with nearly a dollar raise. the work there was easy and fulfilling all at the same time.

    Cons

    the only real challenges i faced were self inflicted problems.. more or less

    Advice to ManagementAdvice

    stop with all the damn cupons as youre employers seem to respect them even if they are no longer valid

    Recommends
    Neutral Outlook
    No opinion of CEO

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