Michaels Stores

  www.michaels.com
  www.michaels.com
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Michaels Stores Reviews

Updated September 29, 2014
Updated September 29, 2014
953 Reviews
2.8
953 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
148 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 68 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 70 reviews)

  • If you are not a manager of a department or of the whole store, you will not be full time (in 68 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Don't even know where to begin.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores part-time for more than a year

    Pros

    I like working in the store, with my co-workers and love working with the customers, I enjoy helping them get what they've imagined into reality. The discount is nice.

    Cons

    Some unrealistic expectations. I know from first hand experience of the expectations this company is now placing on its employees. They are pushing and pushing employees to crank out 6 to 8 hours of work into 3 or 4 hours they are pushing employees to move faster and faster over looking or turning a blind eye to doing things right.. Michaels is pushing speed over safety. A person can only maintain a certain rate of work performance( speed and movement) for so long of a time( continuously for 1 maybe 2 hours, but not 3 or more) before their body gives out straining a muscle or exertion to the point of shortness of breath and becoming light headed. Not to mention the stress. Working only 2 or 3 days a week 3 or 4 hrs. each day also does not allow the body time to become used to such a routine. Employees shouldn't be in fear of losing their job so much that they work themselves to the point of damaging their bodies.

    Advice to ManagementAdvice

    Someone needs to re-evaluate the amount of time allotted to do a task. Not all tasks times are for certain job tasks unreasonable but its very lopsided. I’d like to know when the job of a manager dealing with keeping employees on task and time turned into what is now taking place in the work place
     Corporate needs to come out from behind the desk and spend a few months as a stocker and cashier etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Overall, great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Replenishment Associate/Cashier
    Current Employee - Sales Associate/Replenishment Associate/Cashier

    I have been working at Michaels Stores part-time for more than a year

    Pros

    Honestly, its fun to work here. My store manager has spent a lot of time cross training me and giving me opportunities most other managers wouldn't do. I told him I wanted to move up into corporate, so he has spent a lot of time training me in all areas of the store. I found a replenishment manager position at another store, so he is going to spend the next few months training me to become a manager so that I can get that job. I've never been denied a time off request and they are 100% compliant with my availability. Generally, getting an 8 hr shift flies by because there is so much to do, whereas, a 4 hr shift drags on due to inability to start a large project. Overall, this is a company I want to stay in.

    Cons

    Raises are low and infrequent. Also, good work ethic is hard to come by. It mostly depends on who is hired to your store, but I know a lot of very unkind people who have worked in my store.

    Advice to ManagementAdvice

    Consider hiring a spell checker for your SOPs. Also, spend more time in your stores and offer more payroll.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fun, stressful, decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Custom Framer  in  Sugar Land, TX
    Current Employee - Certified Custom Framer in Sugar Land, TX

    I have been working at Michaels Stores full-time for less than a year

    Pros

    Easy to move up if you are competent and reliable. I started off as a cashier/sales associate, then moved onto part time framer after a month (awesome because of my degree in Fine Arts), then was promoted to part time Customer Experience Manager after 2 months. I'm now a full time Custom Framer. I did interview for the Framing Manager position but didn't get it. Both the Assistant Manager and General Manager wanted me in the position, but the District manager vetoed their votes....whatever. If you love art, then you're in the right place. The store and sometimes the customers are a constant source of inspiration. I get to work with other creatives, which is nice. The management is laid back.

    Basically:
    1. Creative environment.
    2. If you're a good worker, you'll get hours and you'll move up easily. (Don't make yourself too readily available, or you WILL be called in ALL OF THE TIME... I made that mistake, now i'm always the go-to when someone calls out. I learned just about everything in the store, except Floral, so at least twice a week i'm being called into come in early or come in on a day off. Being "part-time" night and weekend manager...I already have no life.)
    3. If you have a bit more experience and education, you'll start off making a bit more than minimum wage. My bosses fight to get me higher pay because I do have a degree, and i'm a hard worker.
    4. Laid back management, within the store.
    5. AWESOME associate discounts that layer with coupons.

    Cons

    Minimum wage. If you've been working there less than a year and it comes around to appraisals, you won't get a full raise. I got a third of a raise, but that's fine because they started me off higher, and i've gotten 3 pay raises in the 6 months i've worked there.

    The store is messy and very disorganized. The sales are often confusing and misleading to customers, so we get the joy of explaining things to them, which just frustrates them more. Joys of retail, right there. If we had more people on the floor, it'd be a lot easier to get the work done AND keep the store clean and organized.

    Constant sales. A lot of the products are marked up in price, and there is always a constant sale going on for it. For example, canvases, frames, flowers, and ESPECIALLY Custom Framing. (Look up the dispute between the state of New York and Michaels for custom framing...) If there is always a sale....is it really on sale? It's flat out deceitful.

    We are often very understaffed, but can only do so much due to the hours being given to us. As such, the few people who ARE working get very stressed very quickly because of fact that we are tasked with the store running smoothly and efficiently. This is a corporate issue, it has nothing to do with the GM and AM.

    Advice to ManagementAdvice

    Give us more hours to schedule more people, not just during peak season. Higher pay, especially for full-time employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate, Replenishment Associate, Cashier  in  Richmond, VA
    Current Employee - Sales Associate, Replenishment Associate, Cashier in Richmond, VA

    I have been working at Michaels Stores part-time for more than a year

    Pros

    As was said before, you can get hired easy during the season, and promoted quick. Discount is nice if you are crafty and now includes sales items. Mostly friendly co-workers and some are extremely fun, talented and hard working. Overall I enjoy my job and being surrounded by creativity and inspiration, but would like some revamping of policies and procedures

    Cons

    Mostly part time, over-hiring is terrible and limits hours and the turnover is outragous. Co-workers an managers like to start drama(I've known crafty people to be like this =P) 3 words-"Crazy craft ladies" if you've worked here you know what I mean. There are really nice creative customers who come in, but then there are the ones who are rude, snotty and look down on you for taking care of there precious supplies. Employees are not well trained before being 'set loose', and some just simply do not try and are not reprimanded for it. Pay is mediocre and yearly raises are insulting for the work expected.

    Advice to ManagementAdvice

    Spend more time teaching employees basic rules/ proceedures.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Like a second family.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores

    Pros

    What other job allows you to sit and color or design Mother's Day t-shirts with kids?

    Cons

    Keeping merchandise in correct home and having other employees put things where they belong.

  7.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Colorado Springs, CO
    Current Employee - Assistant Store Manager in Colorado Springs, CO

    I have been working at Michaels Stores full-time for more than a year

    Pros

    Flexible schedules. Great opportunity for growth if you work hard. You are working with, "glitter and eyes." Fun atmosphere and great people to work with.

    Cons

    Specialty products, specialty businesses ( Floral, Framing, Classes) a lot of information to learn. Even after working with this company for over 2 years I still don't know about all of the products.

    Advice to ManagementAdvice

    New full time employees have to wait a year before getting any sort of sick time or vacation time. It would be nice if they could start earning PTO immediately or after 90 days.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Decent company but very challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Designer  in  Irving, TX
    Former Employee - Product Designer in Irving, TX

    I worked at Michaels Stores full-time for more than 3 years

    Pros

    Solid and secure company. The corporate culture has experienced some much needed overhauling. A lot of those who were part of the problem have been dismissed by the new CEO. I experienced great working relationships with my buyers and project managers but I had to work at it. The benefits are decent. There are a lot of opportunities to travel domestically and internationally. Great place to gain experience and knowledge of several different craft products and categories. Compensation tends to be above average. Annual pay increases and bonus compensation may not be ideal but at least you get them in what can be considered a soft industry.

    Cons

    For people on the merchandising side of the business you've got to have a strong personality if you want to be successful here. The buyers can be very demanding and their expectations perhaps a bit unrealistic. The people you work alongside in your category can also be very competitive. For product designers, the work load is intense and the stress level very high. Performance expectations can be unrealistic. The managers have a hard time dealing with complaints. They prefer employees who pretend to be happy. Your attitude matters more to them than your talent (I've actually heard them say this). Politics here can be very taxing. So the favorite advice provided from management is to "manage your perception". Upward mobility in the design studio is difficult - experience gives way to favoritism. True "leadership" is lacking with the current group of managers. They know how to 'manage' but leave a lot to be desired in terms of being a true source of inspiration and trust.

    Advice to ManagementAdvice

    To design management: Relax. Let go of the obsession with control. You're in the craft business not the military. The structure doesn't have to be so tight. You're stifling creativity rather than fostering it. You can't control or put demands on the attitudes of your direct reports. Talent DOES matter and the right attitude can be cultivated by managers who know how to lead rather than just delegate tasks. Show a sincere level of caring to help your direct reports be in the best position to succeed on multiple levels rather than only complete their tasks for you. Giving unchallengeable advice you believe is right isn't the solution. Listen intently and do not devalue the input of your direct report no matter how absurd you think it may be. They're trying to tell you something. It's your responsibility as a leader to listen.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Awesome especially if you love art

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Colma, CA
    Current Employee - Cashier in Colma, CA

    I have been working at Michaels Stores part-time for less than a year

    Pros

    - welcoming environment
    - fantastic customers
    - attentive and knowledgeable management
    - fun co-workers
    - flexible schedules for students and really anyone

    Cons

    - not sure if a con, but be sure you can multi-task because you WILL have to answer phone calls while cashiering
    - possible vague questions a customer has, make sure to communicate with your co-workers/managers to avoid issues

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Sales/Replenishment Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Replenishment Associate  in  Mission Viejo, CA
    Former Employee - Part Time Replenishment Associate in Mission Viejo, CA

    I worked at Michaels Stores part-time for more than 5 years

    Pros

    Good pay. Promotions are there if you want them.

    Cons

    Hours can be brutal. No sick or vacation days for part timers.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I'm glad I started here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Skokie, IL
    Current Employee - Sales Associate/Cashier in Skokie, IL

    I have been working at Michaels Stores part-time for less than a year

    Pros

    This was my first job and I started almost a month ago and I think that this is one of the best jobs to start off with. It puts you in the situation of "Oh crap, what do I do?" since there's SO MUCH to do ALL THE TIME. It's really simple really... show that you care and request hours and show up early and be last to leave. Call and ask questions and just be the best there. Don't worry about being the best you can be because you don't know how good you can be until you've been put in overwhelming situations (like really long lines or lists, etc..). It's really a great environment and if you think their expectations are too high, then you're definitely not right for the job. Yes, it is very demanding, but that's what I believe is a great start and will definitely help me down the road.

    Cons

    The customers are very picky about their e-mails. It's hard to get their e-mails which is why I've told my friends that just started to always have conversations before asking for the e-mails. They'll feel way more attached. Besides that, I honestly can't think of anything wrong with it. I love the job!

    Advice to ManagementAdvice

    Try to be more understanding. People are different. Some are shy and some aren't so maybe try to notice when some people are shy. I'm not but I know one person that complains about that. Also, we should switch over to texts! Multiple people have requested it and I think it will get us a lot more business because everyone has a phone these days!

    Recommends
    Positive Outlook
    Approves of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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