Michaels Stores Reviews

Pros

For the craft enthusiast and people person, cashiering at Michaels is enjoyable as a part-time extra money job. Employees receive a 25% discount on regular price items with multiple opportunities throughout the year to save up to 50% as exployee appreciation. Management is very good about working with employees' schedules.

Cons

Pay and raises should definitely be better in order to reward/keep experienced cashiers. Job feedback is non-existent unless an error is made. Raises are based on customer survey results, a disincentive to excellent employees who are ranked lower due to results in areas they have no control over.

Advice to Senior Management

Experienced cashiers are worth more than minimum wage and it would be nice to receive positive feedback regarding job performance in addition to ways to improve.

Pros

Company tries really hard to make it a fun place to work.

Cons

Small staff. Hours really dictates how much a staff a store will have. Very hard to get things completed as a team especially when there only 2-3 associates in the store at a time.

Advice to Senior Management

High gross margin since you make most of the product you sell. Spend more on hours to bring additional staff in stores to assist customers.

Pros

The other associates are great, as are the departmental managers. There is some flexibility in setting hours. Discounts help.

Cons

Clueless senior management. Surprise visits by district and regional managers accomplish nothing. They just cause everyone stress. Stores are always a mess because there are too few people on the floor. Customers are rude and trash the store. There is no respect for the merchandise. Associates run around trying to do ten things at once, and wait on ten people at once. We are understaffed and overwhelmed. There is no communication from upper management - we are in the dark when it comes to upcoming events, or store changes. We are scheduled for Store of the Future implementation, but no one has talked to us about it. All that goes on is rumor and conjecture. It seems that Michaels primary goal is to move merchandise, staff the stores with as few people as possible, and pay those people as little as possible. There is no training, you learn as you are thrown onto the floor or the register. There are virtually no raises (pennies). Reviews are not given at consistent intervals. Stores are not safe - fake security cameras.

Advice to Senior Management

Recognize that your team is your most important asset, Invest in quality sales people, and train them adequately. Recognize their accomplishments with fair raises and compensation. Communicate with your employees.

Pros

Friendly Co-workers
Friendly shoppers
Job is EASY
Manager is friendly and is willing to help you out with any thing

Cons

Pay is not balanced with the work
Going in to work at 3 or 5 AM can be a bit much at times
Constant complaints about not being able to move products out due to over-stock and down-stock
If you're sick then guess what, you don't get paid so you will have to suck it up and go to work sick.
Hours are cut A LOT!
No room for advancement

Advice to Senior Management

The point system is crap, if someone is sick or can't make it in then why do they accumulate points if they are not getting paid? it only hurts them. 2 truck shifts a week is ridiculous knowing that some locations can't get stuff out of the warehouse to stock shelves so it is mostly over-stock and some times the boxes are sent back out. You want workers to get the job done, starting paying a little more and give more hours and please, the music that plays every day, update it, it's horrible.

Pros

Can be fun, some customers come in a few times a week to buy supplies, so there's a lot of familiar faces. Jokes in the head sets are always fun.

Cons

Management doesn't take the time to train one to use the register, you must learn very quickly in the 'training' and then ask questions to the supervisors- Easy unless youve never used a register before. The hours very stupendously from week to week: I mean 28 hours this week, 12 the next. Its horrible! Everything is very last minute, if management needs you to come in early or stay late, theyll call you right before they need you. Yes they do ASK you and you CAN decline and theyll call someone else and it be no big deal, but for those with a conscious- it is. I just like at LEAST an hours warning. They understaff all the time so register is constantly packed and go backs are constantly a drag.

Advice to Senior Management

Take the time to know your new employees. Train thoroughly since they start on register anyways!

Pros

You get a 25% discount on regular price items, with additional discounts up to %50 a couple of times a year. Scheduling is flexible. For the most part, the people you work with are dedicated and hardworking. The notable exception to this is management, especially the low-level managers who strut around the store and issue orders like little Nazis. The customers are generally very nice, sweet people.

Cons

Management is clueless. They ask for your input, but don't really care what you have to say. The concept of good customer service is alien to most of them. They take great pride in denying coupons to customers, giving them a hard time when returning an item, etc. A little training in basic people skills would go a long way. Gossip is rampant.

Advice to Senior Management

Open your eyes to what is going on under your noses. Support your staff. Encourage good customer service. Basically, get a clue.

Pros

Many of the people are great to work with, are very friendly and respectful of others. MIK Power Bonus available to be awarded to all levels of employees.

Cons

Michaels can be a stressful environment and often there may be unfair treatment of individuals by management. Inconsistent management direction.

Advice to Senior Management

Listen to your associates, many good people work there and their input should be considered.

Pros

lots of room for adavancement from within the company
employee apperciation discount is awsome
friendly ppl working
extremly good benifits for full time associates and benifts offered to part time
good employee reconition program
upper management listens to ideas and issues
focus on customer service

Cons

not so amazing raises for associates
bonuses are a reflection of store numbers not management skills
customers are extremly needy
asked to do alot of things with not alot of hrs (customers take up lots of time asking and showing them where everything is time consuming but great customer service)

Advice to Senior Management

need to restructure the truck process espically with coloaded shipments. boxes are being touched to many times. Also corp visits seem fake to me bc the stores that genreally have a neat well maintained store year round have to be less appercitated bc visits are announced and gives all the stores time to clean up and impress when really they wouldnt have looked half as nice in a supprise visit.

Pros

Some what flexible with hours and time off

Cons

Benefits and hiring to many people instead of giving extra hours out to associates

Advice to Senior Management

none

Pros

the work is easy, a the discount makes the prices half reasonable if you are in to arts and crafts, but mostly the work is easy.

Cons

horrible customers, expect you to change everything just to cater to them and management tell you not to break any rules, until customers threaten to call corporate, then manager tells you to do whatever they want. management never backs you up when customers give you issues.