Michaels Stores

  www.michaels.com
  www.michaels.com

Michaels Stores Reviews

Updated October 24, 2014
Updated October 24, 2014
984 Reviews
2.9
984 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chuck Rubin
155 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 82 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 72 reviews)

  • If you are not a manager of a department or of the whole store, you will not be full time (in 70 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Company used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at Michaels Stores full-time (more than 5 years)

    Pros

    The pros ending when Chuck Rubin took over and brought in his own people.

    Cons

    All upper management has no respect for what has to happen on a daily basis at store level and the hours required to complete the workload. Management has to run a register or help out in framing instead of managing the store.

    Advice to ManagementAdvice

    Start at the top with Chuck Rubin and make changes because ever since he took over everything went down hill. There is no respect for anyone at store level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Greedy company treats low totem pole employees like crap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Material Handler in Haslet, TX
    Current Employee - Material Handler in Haslet, TX

    I have been working at Michaels Stores full-time (more than 3 years)

    Pros

    30% discount on craft supplies that are way over priced.

    Cons

    Greedy corporate. Doesn't promote from within. Company is in as much debt as it's worth.

    Advice to ManagementAdvice

    Start treating employees better, offer better benefits. We are the backbone, we make your paychecks possible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    less than stellar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in West Covina, CA
    Former Employee - Sales Associate in West Covina, CA

    I worked at Michaels Stores part-time (more than 3 years)

    Pros

    great people, great products, and the employee discount is fair

    Cons

    horrible policies and practices make it almost impossible to advance in a "career" here. hours can vary drastically week to week which really screws with the work load

    Advice to ManagementAdvice

    Hint: Take a good look at those who work hardest because they just might be looking for a chance to advance. Don't miss the oppertunity to advance the great ones before they up and leave to FAIRER & GREENER pastures!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Michaels Stores full-time (more than an year)

    Pros

    Great salary, very seasonal if you enjoy merchandising and reseting displays, you will love it here. New computer systems and easy to read plan on grams.

    Cons

    Terrible regional managers, Their jobs are always on the line and they make sure yours is too.

    Advice to ManagementAdvice

    If you are looking for a career, stay away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Middle mgmt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Management in Calgary, AB (Canada)
    Former Employee - Middle Management in Calgary, AB (Canada)

    I worked at Michaels Stores full-time (more than 3 years)

    Pros

    The discount program. That's it!

    Cons

    You name it and it's a con to working at michaels.
    If you want to be treated poorly by customers, store managers, and the district manager then this is the place to be. Especially if you want to be treated badly while getting paid nothing!
    You are expected to work incredibly hard but management won't help in any shape or form and you will only hear negative feedback and that it is never good enough.
    WORST retail environment ever!

    Advice to ManagementAdvice

    Learn to listen to the whole team not just your managers cause they don't have a clue about anything unless it's happening in the office since they aren't the ones doing any actual work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It once was a nice company to work for. It changedd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PT Customer Experience Manager
    Current Employee - PT Customer Experience Manager

    I have been working at Michaels Stores part-time (more than 5 years)

    Pros

    I did get quite a good bit of experience in customer service during my 7 years there. I did enjoy working with the employees, who shared a love of crafting

    Cons

    They would not provide enough staff to get anything done. A lot of times things wouldn't be completed as efficiently as they could have been due to lack of staff. The pay was not enough to compensate having to do as much work as they wanted you to do.

    Advice to ManagementAdvice

    I believe they need to spend more money on scheduling. It seemed as though they tried to cut costs at every corner they could find.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Used me for initial store opening, but was good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Estero, FL
    Former Employee - Seasonal Sales Associate in Estero, FL

    I worked at Michaels Stores part-time (less than an year)

    Pros

    I love arts and crafts so it was enjoyable to learn new things about the subject while working there and to see all the new products coming out. The discount was pretty awesome as well!

    Cons

    I didn't appreciate being hired under the assumption I would have atleast part time work. I worked full time to help open the store and once it opened I got maybe one day a week if I was lucky.

    Advice to ManagementAdvice

    Be honest about scheduling and give your employees actual tasks to do rather than walk around like zombies pretending to stock the shelves. We are creative and happy people and all probably didn't expect such a bad experience.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Unrealistic Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores full-time (more than an year)

    Pros

    The staff discount is great. But bringing in your own coupons is better. Benefits are available, but if you make a mistake, forget getting it fixed. Raises are available yearly, depending on your review.

    Cons

    Work-Life Balance is unattainable. Job descriptions are constantly changing. Payroll is a nightmare. There is no room for sick days. Vacations make you short staffed and you cant reuse those hours.

    Advice to ManagementAdvice

    Consider putting yourself in the trenches. Yearly tours are great, but they don't show you what it is like to be in your own employees shoes. Business is important, but unhappy, over-worked, stressed staff don't increase your scores on surveys!!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Nightmare, unprofessional management, favoritism, underpaid, understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Associate
    Former Employee - Customer Experience Associate

    I worked at Michaels Stores part-time (less than an year)

    Pros

    The discount is great, about it.

    Cons

    Working here is fun if you're somewhere like floral or framing, but if you aren't a brown noser, prepare to be ripped out of the decent departments pretty fast. The hours are insulting, along with the pay. Since the company has taken a nosedive, they can't afford to properly staff employees and you're always working your tail off for nothing. Hobby lobby pays their cashiers 2.00 more an hour, pathetic.

    Advice to ManagementAdvice

    Stop playing favorites, maybe think about putting your weekly schedule up prior to it actually going into effect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Don't care for this company anymore...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Fresno, CA
    Current Employee - Cashier in Fresno, CA

    I have been working at Michaels Stores part-time

    Pros

    You receive 30% discount, a raise every year, check your schedule online, learn new crafts.

    Cons

    Most of the managers are rude for no reason. A few managers get pretty nasty with their words. The pay raises are minimal (13-19 cents/year). Cashiers are always getting blamed for a lot of unnecessary things. Their needs to be a better way to train. They just threw me on a register around Christmas time. Managers have favorites, so it's hard to go up in the company when they pick their friends instead.

    Advice to ManagementAdvice

    Better training for new comers, need a better system for the long lines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

+ Add Photo

Work at Michaels Stores? Share Your Experiences

Michaels Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.