Michaels Stores

www.michaels.com
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Employee Reviews

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  1. 1 person found this helpful  

    Good, ok, bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Associate
    Current Employee - Replenishment Associate

    I have been working at Michaels Stores part-time (less than a year)

    Pros

    If you are really into arts and crafts and have a lot of background knowledge then it's the easiest and most fun to work at. Free classes, decent employee discount, flexible hours for replenishment.

    Cons

    The schedule changes almost everyday at the last minute, causing great confusion. Not so much training involved, causing conflict between a team member and manager. Not enough pay for the amount of work put on replenishment associates.

    Advice to ManagementAdvice

    Be patient with new employees and if you don't like something they do then tell them don't fire them. Stop yelling at the team because YOU'RE stressed out. Don't expect anything to get finished when you schedule two people on a day that requires 6 people. Actually hire people please.

    Neutral Outlook
    Disapproves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Associate in Southfield, MI
    Former Employee - Customer Experience Associate in Southfield, MI

    I worked at Michaels Stores

    Pros

    Good spirited customers that you serve

    Cons

    Similar to most retail jobs a lot of repetitive walking back and forth.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Seasonal Employee

    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Michaels Stores part-time (less than a year)

    Pros

    Some of the other cashiers were very helpful in explaining how to do everything. Exposure to the newest crafting items was nice.

    Cons

    The employee training period was not adequate. It was too short and relied heavily upon reading material and videos instead of on-the-floor training. (Sink or swim is a good metaphor, especially when used to describe how to return merchandise to its proper place in the store.) The constant emphasis on speed is nerve-wracking - they actually keep track of this and everything you do when you are at the registers. The employee discount applies only to merchandise that is *not* on sale, so you are better off to use the coupons in the paper. This job is hard on your back and your feet.

    Advice to ManagementAdvice

    Offer better, longer training. Hire more cashiers if you want less waiting; don't push the ones who are working to go so fast that mistakes are made.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Company growing but leadership needs to improve fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Michaels Stores (more than a year)

    Pros

    Pay great, hours good, growing company

    Cons

    Truck process not realistic, Dms and zone Vice Presidents clueless every visit is different expectations. To many scare visits when we are in peak also audits need to be done by dm not some outside person

    Advice to ManagementAdvice

    Listen to store managers not dm they tell u what u want to here also dm get good money they should be able to do a total audit once a yr not this Pop up we do stores would run better. Truck process not working we burn everyone out by 5.5 hrs

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good job for someone that enjoys creative work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    Nice customer interaction and very hands on. Its also usually fun to help other create their projects. Employee discount is definitely useful if you are a frequent crafter.

    Cons

    Management can be hit or miss. Some can be more motivated than others which puts a strain on the moral of the team.

  7.  

    Don't know hours three days in advance
    Only twenty minute break if you work over 8 hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    All of them have disappeared

    Cons

    Boring
    No advancing in company only "cross training" so you don't housekeep when you're done with your work

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    My experience working with michaels was great loved the company good people working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Brooklyn, OH
    Former Employee - Cashier in Brooklyn, OH

    I worked at Michaels Stores full-time (more than a year)

    Pros

    Discounts 20 percent off good place to work

    Cons

    Breaks management is horrible hate this company

    Advice to ManagementAdvice

    Pay your employees more please

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Getting worse as time goes by

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    Employee discount if you want to give back your meager pay. There is a sense of camaraderie that can get you through the tough times

    Cons

    The feeling that everyone is expendable. Every position is interchangeable. Management sentiment is very formulaic even down to day to day conversation. I feel that Michaels is losing it's identity as a creative company.

    Advice to ManagementAdvice

    Be a mensch! Treat your employees as you profess to treat your customers! The paying public notices how people that work in your stores are treated.

  10. 8 people found this helpful  

    Depends Heavily on the Store; Company = Not so Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores (more than 3 years)

    Pros

    -flexible scheduling
    -close knit employees
    -some room for creativity
    -not overly challenging, just tedious
    -promotes from within; I personally have had great experiences in the growth aspect at Michaels due to a very supportive SM. the store is always looking to find candidates who already work there to fill a higher position rather than bringing someone new in
    -some great, supportive managers on store-to-store basis
    -you meet some great artistic people, both employees and customers
    -flexible transfers. I know quite a few people who have transferred from one Michaels to another with little trouble, as well as leaving for school and being welcomed back when they are available to work again.

    Cons

    -poor HR
    -constantly understaffed; 2 people required to do the work that 10 people would normally be assigned to
    -constant corporate visits and 'new ideas to implement' without the time, people, or resources to do so
    -corporate has no backbone; they give SOPs to follow, then scold you for following them at the first hint of customer dissatisfaction
    -outdated technology
    -loss prevention focuses disproportionately on employee theft. takes little to no action to prevent the constant grand theft carried out by 'customers' on a regular basis
    -regularly schedule more people than payroll allows for, then cuts the employees the day they are supposed to come in OR
    -underschedules and then depends entirely on manager on duty to 'call people in' who often, understandably, already have plans on their day off
    -overall, corporate is VERY stingy with their money, seemingly to their detriment in the long run. customers are constantly complaining (about most of the stores) having no one on the floor or not enough cashiers, often leaving their merchandise in their carts because they either can't find help or the lines are extraordinarily long.
    -very little training; it is really on a day-to-day basis, which is good in some ways because the employees learn as they go, but a really terrible method when the new employees need to call for help during every other transaction because they weren't trained to deal with that particular situation. problems still arise with employees not knowing certain things months after they've been hired because there is no proper training

    Advice to ManagementAdvice

    -better training for new employees
    -more support of employees (corporate, not in-store) overall
    -more logical SOPs, and follow through with them
    -better communication methiods

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Management average, expect more than what pay should afford them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Michaels Stores part-time (more than a year)

    Pros

    Most of the coworkers I had during my 2.5 years working there were excellent. The lower level management was very helpful and kind.

    Cons

    The store and district managers always acted like they were better than the sales associates and refused to help them to get the job done.

    Advice to ManagementAdvice

    Treat your employees with decency and don't be afraid to help them in order to make sure the job gets done and you will have loyal employees.

    Doesn't Recommend
    Neutral Outlook

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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