Michaels Stores

  www.michaels.com
  www.michaels.com

Michaels Stores Reviews

Updated December 16, 2014
Updated December 16, 2014
1,055 Reviews
2.9
1,055 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chuck Rubin
183 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 85 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 76 reviews)

  • People who have been there nearly a decade still don't get full time (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Few hours, fewer hours, and no hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kalispell, MT
    Current Employee - Anonymous Employee in Kalispell, MT

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    Most of the managers are nice and consistent, the work itself is interesting (if you like crafts and/or framing). I don't have a lot of complaints about the work itself. It's a pretty typical retail job, but because the store is smaller than a big box store, it's a bit more personal and you get to know your co-workers and managers.

    Cons

    There is absolutely no training. There are so few hours available that no employees in our store have even been afforded the time to take the Michaels University training. Even hands on training is limited, and poor. Hours are cut and cut and cut. Some employees only started with four hours per week, and the ones who started with 25-30 are cut back to 19, then 14, then lower. We have a great first aid kit, but there doesn't seem to be much concern with safety.

    Advice to ManagementAdvice

    Train the employees. If you're going to offer part time hours, then actually give out part time hours. Fewer employees and longer shifts. I don't think you should advertise that you provide jobs to an area when you only provide 4-10 hours per week for employees. Establish a safety team to address concerns in the store.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Enjoyable if you find the right mix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Framing Department Manager in Austin, TX
    Former Employee - Framing Department Manager in Austin, TX

    I worked at Michaels Stores full-time (more than 3 years)

    Pros

    Flexible schedule .
    I generally worked 9-5:30 and missed the bulk of rush hour traffic.
    Great discount.
    First dibs on clearance markdowns (I got my first Christmas tree $199- >$19.99!!!)
    Stays busy and the day goes by fast.

    Cons

    You don't get much time off and you've got to be there awhile to get it.
    Insurance was okay, but it was never explained well enough to understand and use.
    Customers yell at you when their framing isn't done on time.
    Overtime rare.
    Mandatory meeting attendance and work around/on holidays.

    Advice to ManagementAdvice

    When you've got good people working for you, who do their job well, trust their judgment or they will leave you. Sure you can just hire someone else, but it's still your loss.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Corporate is not as creative as you'd think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Designer in Irving, TX
    Former Employee - Product Designer in Irving, TX

    I worked at Michaels Stores full-time (more than 3 years)

    Pros

    Depending on the category, there are occasional comp shopping trips that can be very inspiring. If you haven't traveled overseas yet in your career, there's regular trips to China for hands on experience (after awhile this can become a negative to most people). The benefits are okay, about the same as most corporate companies in DFW. The work-life balance is good, there's not a whole lot of after hours or weekends. There are occasional events that require a Saturday or Sunday's work but they aren't frequent enough to be a problem.

    Cons

    The re-structuring of the product development process was a terrible move. The buyers have all the control and the product brand managers think they're designers and basically tell the designers what to do. As a product designer, you will basically be reduced to slapping pictures on a page and calling it a 'style guide'. Unfortunately those pictures are ones the buyer and PBM tell you to use. Designers are basically production artists and art directors to China, without the title of Art Director. The management is useless and they don't appreciate, respect, or foster true talent.

    The culture is very negative in the sense that you won't get ahead by actual skills, talent, and/or hand work; it's basically a competition of who can 'play the game' and kiss the most behind. They've isolated the passionate designers that actually have the experience and skills to be great leaders but because they're not doing the 'look at me' routine, they aren't 'engaged enough'.

    Advice to ManagementAdvice

    If you ever want to create a truly creative, inspiring culture, promote the people that put in the actual hard work, have unmatched talent, and experience. There is a well known notion that the only people that get promotions are those that kiss the most behind and compromise their integrity to get advancement. In my opinion, an excellent manager is someone that has rich experience and knowledge that I can actually learn from. I shouldn't have to be teaching my manager about my job.

    I'd also recommend to let the designers actually design. The purchased art, art direction to China, and jumping through hoops for the buyers and PBM's is a practice that kills any creative person's morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Overall negative experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Custom Framer
    Former Employee - Certified Custom Framer

    I worked at Michaels Stores part-time (less than an year)

    Pros

    Nice co-workers, decent pay for framers, enjoyed putting frames together, discounts on products, management has improved a bit, enough time for breaks and lunch.

    Cons

    Customers were more often than not rude, closing shift employees must clean bathrooms, unrealistic sales goals for framers, lack of communication and training for new employees, inflexible scheduling, dishonest salesmanship is encouraged for custom frame employees.

    Advice to ManagementAdvice

    Make more realistic goals for custom framers, often goals would conflict one another.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Stay Away...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Plover, WI
    Former Employee - Cashier in Plover, WI

    I worked at Michaels Stores part-time (less than an year)

    Pros

    The pay is good for a part-time job, however, you do not work many hours. Coworkers are fun and the atmosphere is fun for someone who enjoys crafting. Sort-of flexible on hours, however you must be able to work on weekends when traffic is higher.

    Cons

    There is a reason this company is always hiring. People are constantly quitting because they cannot get enough hours. Another downfall is that management stresses email collection too much. Yes, emails and marketing are important for a business, however if a customer does not want to provide an email, nothing a cashier can say will make them give it out. Employees are constantly being compared to each other on their email collections and are sometimes publicly humiliated (in front of customers and coworkers) when they do not get enough emails. Managers made the employees cry a few times after being disciplined over email scores when in reality, it is based upon luck.

    Advice to ManagementAdvice

    Relax on the email collection a bit. It is a good marketing tool but employees shouldn't be stressed to the point of crying and quitting over it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Laughable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Manager in Philadelphia, PA
    Current Employee - Replenishment Manager in Philadelphia, PA

    I have been working at Michaels Stores

    Pros

    Almost none besides the discount

    Cons

    Corporate pockets profit instead of putting money into stores in the form of hours. Zero over time.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A lousy company/employer to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Manager in Marietta, GA
    Former Employee - Customer Experience Manager in Marietta, GA

    I worked at Michaels Stores part-time (less than an year)

    Pros

    -The hard working people I worked with
    -The employee discount

    Cons

    As a cashier, the work experience isn't too bad. But as a customer experience manager/ front end supervisor... it is the pits. You could do a lot better else where. You are underpaid for all the sweat and blood you pour into your job. You are often stressed and over worked on busy days... WHY??

    - The store is majorly UNDERSTAFFED. You can find tons of other reviews about Michael's being understaffed. We get lots of customer complaints about it. A huge store and we don't have enough people on hand to help customers cause often most will be on register. Night shift, they expect us to run the store with only 3 - 4 people (not counting the framer). ARE YOU SERIOUS MICHAELS?? And this is during holiday seasons too.

    - Stupid Email collection. The customer's are annoyed by it. Cashiers are annoyed by it. Customers can just get the dang coupons online on their phone. Most don't want to sign up! Can you stop forcing it down their throat without a better incentive?

    - UNDERPAID. I made around $9 as a front end supervisor.

    - Customers. Need I say more? A few can really ruin the next few hours of your day if not your whole day.

    Advice to ManagementAdvice

    My managers were awesome, don't know about other stores. I only have problems with Michael's corporate and how they run their company. My coworkers work so hard and are so undervalued. Email system is inefficient.

    #1 thing you need to fix: NEED MORE STAFF working during holiday season at least. You guys are making almost double during holidays yet you're still working with the same number of staff. Ridiculous. Greedy corporate is greedy. Not enough hours for cashiers because they hire too many people. (hours range from 8-16 hours/week)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Fast Passed making the time go by very fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Support Specialist in San Jose, CA
    Current Employee - Office Support Specialist in San Jose, CA

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    Great store management in all departments. Everyone works well together and are helpful in all situations.

    Cons

    Low pay for work expected and dealing with very rude customers at times.

    Advice to ManagementAdvice

    Remember that a happy employee makes a huge difference. Be realistic in your work expectations and pay. Try keeping your dedicated employees

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Was a fun job, not anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Custom Framer in Lincoln, NE
    Current Employee - Certified Custom Framer in Lincoln, NE

    I have been working at Michaels Stores full-time (more than 3 years)

    Pros

    The people I work with are great. Its a fairly small team, so getting to know people is easy. They are good about working with your schedule if you have another job or are going to school.

    Cons

    Too many pressures from corporate. One week they tell you to do things this way, the next week you have to do things a different way. The overall communication between management and associates is almost nonexsistant so even when you are supposed to be doing something you never know about it until it's almost too late. Associates with any sort of tenure get crap for pay. Yearly raises are not high enough so staying motivated to stay with the company is hard because you can't pay your personal bills.

    Advice to ManagementAdvice

    Look into paying your employees what they deserve and stick with a plan once you have one. Always changing things makes for a lot of stress on your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Rancho Cordova, CA
    Current Employee - Sales Associate in Rancho Cordova, CA

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    this company is okay. its pretty crap

    Cons

    customers are crap. management is crap. everything is crap

    Advice to ManagementAdvice

    more ppl

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

+ Add Photo

Work at Michaels Stores? Share Your Experiences

Michaels Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.