Michaels Stores

  www.michaels.com
  www.michaels.com
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Michaels Stores Reviews

Updated September 21, 2014
Updated September 21, 2014
935 Reviews
2.8
935 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chuck Rubin
139 Ratings

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally (in 58 reviews)

  • I liked the people I worked with and working around arts and crafts (in 20 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season (in 64 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stocking/Customer Service  in  Cupertino, CA
    Current Employee - Cashier/Stocking/Customer Service in Cupertino, CA

    I have been working at Michaels Stores part-time for less than a year

    Pros

    Overall, the working environment had a positive effect on my perception on retail work and store maintenance. Management policy and store cleanliness maintenance and go-backs seemed to flow acceptably, and I can safely say that the team environment was very helpful to my perspective on how work hours go. I only regret that I couldn't be of more help within that limited time to them.

    Cons

    Not much I could say. I didn't have much time to stay there, since I was only working seasonal part-time. Nevertheless, from what I gathered, not much, if at all. Also, the reason for my lack of opinion on the CEO themselves had to do with me never having seen any example of their work directly. Otherwise, my perspective of them is rather positive.

    Advice to ManagementAdvice

    Not much I can remember that would help, except perhaps maybe have a sort of system for the go-backs? Then again, the time I worked was December 2007 to January 2008. Might have changed that ever since already.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun Friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Brockville, ON (Canada)
    Current Employee - Cashier in Brockville, ON (Canada)

    I have been working at Michaels Stores part-time for less than a year

    Pros

    Awesome staff and friendly customers

    Cons

    low end of the salary scale

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great company to work for and easy to get promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Baltimore, MD
    Former Employee - Assistant Manager in Baltimore, MD

    I worked at Michaels Stores full-time for more than 10 years

    Pros

    Company has a lot of job opportunities.

    Cons

    management works 60-72 hrs a week.

    Advice to ManagementAdvice

    Company does a lot of incentives for their employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PT Customer Experience Manager
    Current Employee - PT Customer Experience Manager

    I have been working at Michaels Stores for more than a year

    Pros

    - Michael's likes to promote from within when they can. In 2 years, I was promoted from Sales Associate to Customer Experience Manager. If you are a hard worker, work well with fellow employees and customers alike, and have a friendly personality, you can get promoted. Be sure to let the Store Manager know that you are interested in growing with the company, so they keep you in mind. When positions open up in your store, interview for them!
    - How good of an experience you will have will largely depend on your team, especially Store Manager (SM). I am lucky to have an awesome SM, great team of fellow department managers, and good group of associates. I love the people I work with and enjoy our customers.
    - Senior management listens to what customers want. Customers wanted more alphabet sticker options and by the next year, we had 3 sections instead of one.

    Cons

    - Limited full time / lead positions in our store.
    - Can't be a manager AND class instructor.

    Advice to ManagementAdvice

    Get more hours on the sales floor so we can:
    - Continue to provide our customers with the help they need in finding things and
    - Make sure the store remains neat and clean for the customer

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Who knew a job could be this fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager  in  Phoenix, AZ
    Current Employee - Customer Experience Manager in Phoenix, AZ

    I have been working at Michaels Stores full-time for less than a year

    Pros

    It's an inspiring place to work. You're constantly interacting with creative people that want to talk about their projects.

    Cons

    The has been company wide changes made and there are alot of employees that are very resistant. That same group seems to do quite a bit of gossiping about any newly hired folks. Claiming that these new co-workers stole their jobs.

    Advice to ManagementAdvice

    Communicate your goals clearly with fellow members of management. Otherwise they end up looking silly and uninformed.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Happy if you can follow the rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Previously CEM, Currently Wilton Instructor  in  Columbia, MD
    Current Employee - Previously CEM, Currently Wilton Instructor in Columbia, MD

    I have been working at Michaels Stores part-time

    Pros

    Great managers, fun customers, hard working & friendly co-workers.

    Cons

    You need to he willing to work physically hard. Rearranging isles, displays always. Unloading trucks weekly & meeting regular deadlines. Everyone is expected to work as a team & slackers do not last long.

    Advice to ManagementAdvice

    Management is great. Very sensitive to employeess needs. They have a difficult job trying to keep upper management happy, employees happy & customers happy.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    AWESOME company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Center Worker  in  Centralia, WA
    Current Employee - Distribution Center Worker in Centralia, WA

    I have been working at Michaels Stores full-time for less than a year

    Pros

    Very concerned about all of their employees, really great benefits, progressive company, creative thinking, open to all new ideas, big into internal promotions and development, just an overall GREAT company!

    Cons

    The overtime is nice to get but continous overtime can be tiring...they try hard to keep up excited with BBQ's, ice cream, games, etc., it can just be a lot of hours when you work 9 hours everyday for 5 days.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Better than most places.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores

    Pros

    Flexibility was great between school and just whenever I needed time off I generally got it, people whom I worked with were really nice,

    Cons

    Customers could be really mean and annoying but then again its customer service in a retail environment so what can you expect

    Recommends
    No opinion of CEO
  10.  

    Great first job! Management and coworkers very supportive, good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier  in  Charlotte, NC
    Former Employee - Cashier in Charlotte, NC

    I worked at Michaels Stores

    Pros

    Management was good, coworkers good. People who shop at Michaels are generally laid back, and fun to talk to about their craft projects.

    Cons

    You have to do a lot of standing. Occasionally customers are unpleasant to work with. Often there are lots of small parts or pieces to restock/sort or scan.

    Advice to ManagementAdvice

    I had a very positive experience with Michaels management. Working at Michaels was my first job, and I was treated fairly, and given proper training.

    Recommends
    No opinion of CEO
  11.  

    I enjoy the customer interaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at Michaels Stores

    Pros

    Enjoy the chance to grow

    Cons

    no concerns at this time

    Advice to ManagementAdvice

    Model theBehavior you are looking for

    Recommends
    Approves of CEO

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