Michigan First Credit Union

  www.michiganfirst.com
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Michigan First Credit Union Reviews

Updated May 11, 2014
Updated May 11, 2014
11 Reviews

2.3
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael D. Poulos
7 Ratings

Employee Reviews

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  1.  

    Good place to work if you are a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union

    Pros

    Had good ideas of how they wanted to treat employees.
    Constantly trying to motivate employees with incentives.

    Cons

    So many managers micromanaging teams of 3-4 people. You were either a manger or a nobody.

    Advice to ManagementAdvice

    Make managers genuinely care about their employees, not just be nice to them to get them to do things for them.

    Approves of CEO
  2.  

    Good work experience, but not a place for a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time for more than a year

    Pros

    Great place to learn. Good work-ethic. You get to work with some great team members. Very member focused.

    Cons

    No growth plans for employees. The extremely member-centric focus can take its toll on member-facing employees. Management is micro-managed. Team members are expected to do their job and do not have a 'voice'.

    Advice to ManagementAdvice

    Need for: leadership training, succession planning, engagement initiatives and retention plans. There is a need to build trust within the workforce.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Management is out of touch and attempts to "brainwash" with their work culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time for less than a year

    Pros

    It's probably a good place to work if you're a teller / banker, but not so for any kind of internal non-customer facing position.

    Cons

    Management seems to think that everyone should follow a special culture and is out of touch with reality. They'll have you sit through upwards of 50 hours worth of customer service training and hearing about their company "isms" instead of letting you actually work. This goes for anyone, not just customer-facing positions. They value personality more than talent and don't know how to properly manage their resources within the departments. Lack of experience and friend to friend hiring / promoting results in poor corrupt management, which is basically what this is.

    Advice to ManagementAdvice

    Clean the slate and start fresh. Don't waste employee's time with training that is not needed. Lastly, don't sell the position as something it's not. You might be hired for a specific job, but you'll probably be doing something other than that 40% of the time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A company on the verge of either a breakthrough or failure, at the same time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time for more than a year

    Pros

    You get decent insurance, it is not expensive. Free tickets to sporting events/concerts is fun. If you love dealing with problematic people, this will be your dream job.

    Cons

    members experience and expectations, regardless of how unrealistic or uncivil they are, are always put ahead of employees. Management does not back their employees in enforcing policies. Very commonly put the front line employees tellers/fsrs against the members with their decisions to appease an individual instead of enforcing company policies that should apply to all.

    Advice to ManagementAdvice

    No career paths, no growth if you are not working at headquarters. Certain locations see no advancement at all. You measure the wrong metrics. Wait times are meaningless when people leave mad regardless of how long or how little they waited.

    Too many VP's and managers. Headquarters is an old boys club full of warm bodies and mouth breathers. We witnessed rotating managers sitting in offices staring out of windows all day as they were entirely useless.

    Very little supervision of the branches from upper management, they run as stand-alone units. Not enough locations so branches are over-packed with members. Technology is outdated and is very burdensome.

    The multiple reviews in here noting high-turnover and mysterious firings are very true. People would disappear at the end of their shift, with no explanation. Your promotion was never based on merit or performance, rather the premise of whether you were friends with your manager or not. Majority of people 10+year employees with no promotion at all.

    Overall, the best bet would be to fire the majority of your managers and start anew. That is the best way to enforce 'culture shock'. CEO is the most talented asset the company has, the problem is his management doesnt enforce the majority of his principles.

    Training is very poor. Everyone goes through the same training regardless of your specialty.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Overall good learning experience but cannot imagine working there for more than two years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time for less than a year

    Pros

    - Health insurance is decent.
    - Matching 401K.
    - A lot of individuals with good work ethic and attitude. (These people are rarely recognized)
    - Great for someone who wants an "in" to gaining work experience within the financial industry.
    - "Bank" Holidays

    Cons

    - Although the core values are posted all over the walls, management does not instill these values among the company culture. (Actually quite the opposite from my time there)
    - Basically the more you don't do and delegate to others, the better of a "manager" you are.
    - If a certain person at the top doesn't like you, then you will mysteriously disappear due to termination.
    - There are never metrics used when you are considered for advancement, it basically gets measured by how much senior management likes you.
    - If you are not a VP (in most departments...not all) then your input is useless, even though you are most likely doing all of the work that the VP will provide to the CEO.
    - There was an extremely high turnover rate while I was employed. Especially within vital departments such as HR, Marketing, Member Services and the branch employees (who are the core of the business's front-line communication).

    Advice to ManagementAdvice

    Have more open communication with your teams and find a new leader. Unfortunately that last factor determines much of the lag and bureaucracy that happens within the organization. If you want member's reviews of the company to change, then make changes that are truly needed from within. Things will only get worse or remain stagnant if change is not implemented.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to start and finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Lathrup Village, MI
    Former Employee - Teller in Lathrup Village, MI

    I worked at Michigan First Credit Union full-time for more than a year

    Pros

    This company is truly a great place to work. Most of all of the branches are new and remodeled. Coming to work in a clean environment where everyone takes pride in their own success is great. Tons of perks working here from NCAA game tickets to NBA, NFL, and MLB. There is not a lot of bureaucracy as the high level managers often mingle with tellers at the headquarters location.

    Cons

    Long hours, stubborn membership base, high turnover for those who aren't a good fit.

    Advice to ManagementAdvice

    Focus on putting more people on development plans. Having career development outlined for everyone would be great, not just for some people.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Poor management hurts what could be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michigan First Credit Union

    Pros

    Decent compensation. Lots of nice people. Good benefits. Most people there really do care about the members. A lot of good attempts by employees to improve the culture and morale there.

    Cons

    Poor work life balance. High turnover. A few bad managers there and the extreme amount of micromanagement by the CEO, who tries to run all of the departments even when he knows no clue how some should be run, really hurt the culture, morale, and the overall quality of the place and its services.

    Advice to ManagementAdvice

    Remove the bad managers and stop micromanaging the good ones so Michigan First can return to being a great place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Toxic culture due to CEO

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michigan First Credit Union full-time

    Pros

    Some great employees, strong focus on members.

    Cons

    Micromanagement from CEO, no delegation or trust, stifling culture and rules. Very high turnover, especially at top levels - fired or leave to get away. No work/life balance and unreasonable expectations of leadership. Have lost a lot of terrific people because the CEO has to make all decisions no matter how minor.

    Advice to ManagementAdvice

    The board needs to wise up about their CEO. Turnover should be a major red flag. You have a lot of skilled leaders - let them do their jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Outstanding Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller  in  Lathrup Village, Oakland, MI
    Current Employee - Teller in Lathrup Village, Oakland, MI

    I have been working at Michigan First Credit Union

    Pros

    The culture is great because we are encouraged to focus exclusively on the member.
    Great benefits
    Growing company, more opportunity

    Cons

    We work hard and are expected to always give 5 star service.
    Growing so fast, sometimes hard to keep up

    Advice to ManagementAdvice

    Keep hiring good employees like me for all the growth we are experiencing. They have done a good job building the credit union and more members keep on coming. Don't worry about some disgruntled ex employees who couldn't make it and make bad comments.

    Recommends
  11.  

    Good Experience but Not A Long Term Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller  in  Lathrup Village, Oakland, MI
    Current Employee - Teller in Lathrup Village, Oakland, MI

    I have been working at Michigan First Credit Union

    Pros

    Pay is better than in most financial institutions.
    No weekends needed.
    Vacation time is gained quickly.
    Medical, Dental, Vision and 401k are exceptional.

    Cons

    No work/life balance, except for the weekends.
    The standing for 7 hours or more is very tedious and physically demanding - even pregnant tellers are required to stand the full shift.
    Management has their favorites, which receive better bonuses and promotions.
    No advancement unless you are a top seller in products.
    Teller's don't get paid for the amount of work they must do, must be a private investigator when it comes to check holds.
    Tellers are basically told to hold all checks, if a check comes back NSF, that's an automatic verbal reprimand, write up and possibly termination.
    Limits for tellers are horrible, limits aren't raised regardless of tenure if a check comes back.

    Advice to ManagementAdvice

    Put yourselves in the position of the workers and actually listen to your employees. Offer advancement based on the person's actual skills not based on them just selling products.

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