Michigan First Credit Union

www.michiganfirst.com
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Michigan First Credit Union Reviews

Updated April 6, 2015
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2.7
16 Reviews
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Recommend to a friend
Approve of CEO
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Michael D. Poulos
10 Ratings

Employee Reviews

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  1. Michigan first

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Awesome environment with friendly employees. I enjoyed my time there.

    Cons

    Not a real exciting place to work. Very mundane office environment.

    Advice to Management

    Work on office comradery but other than that i enjoyed it!

  2. I recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michigan First Credit Union

    Recommends
    Recommends

    Pros

    Work life balance is good.

    Cons

    leadership is not so good.

  3. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Southfield, MI
    Current Employee - Teller in Southfield, MI

    I have been working at Michigan First Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive pay, great benefits, free tickets to sports events, etc.

    Cons

    High turnover in the branches

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Secret Society

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Lathrup Village, Oakland, MI
    Former Employee - Member Service Representative in Lathrup Village, Oakland, MI

    I worked at Michigan First Credit Union full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free Palace tickets, hour lunch, no point system for attendence.

    Cons

    Work weekends, low pay, railroading,

  6. Over Bearing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Lathrup Village, MI
    Current Employee - Teller in Lathrup Village, MI

    I have been working at Michigan First Credit Union full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice Pay, Decent Hours, Nice People

    Cons

    Demands Highly Of Tellers With Little Support To Them

    Advice to Management

    Listening To The Request Of Tellers They Work Hard Why Not Return The Effort

  7. Good work experience, but not a place for a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to learn. Good work-ethic. You get to work with some great team members. Very member focused.

    Cons

    No growth plans for employees. The extremely member-centric focus can take its toll on member-facing employees. Management is micro-managed. Team members are expected to do their job and do not have a 'voice'.

    Advice to Management

    Need for: leadership training, succession planning, engagement initiatives and retention plans. There is a need to build trust within the workforce.

  8. Helpful (1)

    Management is out of touch and attempts to "brainwash" with their work culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's probably a good place to work if you're a teller / banker, but not so for any kind of internal non-customer facing position.

    Cons

    Management seems to think that everyone should follow a special culture and is out of touch with reality. They'll have you sit through upwards of 50 hours worth of customer service training and hearing about their company "isms" instead of letting you actually work. This goes for anyone, not just customer-facing positions. They value personality more than talent and don't know how to properly manage their resources within the departments. Lack of experience and friend to friend hiring / promoting results in poor corrupt management, which is basically what this is.

    Advice to Management

    Clean the slate and start fresh. Don't waste employee's time with training that is not needed. Lastly, don't sell the position as something it's not. You might be hired for a specific job, but you'll probably be doing something other than that 40% of the time.

  9. Helpful (1)

    A company on the verge of either a breakthrough or failure, at the same time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You get decent insurance, it is not expensive. Free tickets to sporting events/concerts is fun. If you love dealing with problematic people, this will be your dream job.

    Cons

    members experience and expectations, regardless of how unrealistic or uncivil they are, are always put ahead of employees. Management does not back their employees in enforcing policies. Very commonly put the front line employees tellers/fsrs against the members with their decisions to appease an individual instead of enforcing company policies that should apply to all.

    Advice to Management

    No career paths, no growth if you are not working at headquarters. Certain locations see no advancement at all. You measure the wrong metrics. Wait times are meaningless when people leave mad regardless of how long or how little they waited.

    Too many VP's and managers. Headquarters is an old boys club full of warm bodies and mouth breathers. We witnessed rotating managers sitting in offices staring out of windows all day as they were entirely useless.

    Very little supervision of the branches from upper management, they run as stand-alone units. Not enough locations so branches are over-packed with members. Technology is outdated and is very burdensome.

    The multiple reviews in here noting high-turnover and mysterious firings are very true. People would disappear at the end of their shift, with no explanation. Your promotion was never based on merit or performance, rather the premise of whether you were friends with your manager or not. Majority of people 10+year employees with no promotion at all.

    Overall, the best bet would be to fire the majority of your managers and start anew. That is the best way to enforce 'culture shock'. CEO is the most talented asset the company has, the problem is his management doesnt enforce the majority of his principles.

    Training is very poor. Everyone goes through the same training regardless of your specialty.

  10. Helpful (1)

    Overall good learning experience but cannot imagine working there for more than two years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michigan First Credit Union full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Health insurance is decent.
    - Matching 401K.
    - A lot of individuals with good work ethic and attitude. (These people are rarely recognized)
    - Great for someone who wants an "in" to gaining work experience within the financial industry.
    - "Bank" Holidays

    Cons

    - Although the core values are posted all over the walls, management does not instill these values among the company culture. (Actually quite the opposite from my time there)
    - Basically the more you don't do and delegate to others, the better of a "manager" you are.
    - If a certain person at the top doesn't like you, then you will mysteriously disappear due to termination.
    - There are never metrics used when you are considered for advancement, it basically gets measured by how much senior management likes you.
    - If you are not a VP (in most departments...not all) then your input is useless, even though you are most likely doing all of the work that the VP will provide to the CEO.
    - There was an extremely high turnover rate while I was employed. Especially within vital departments such as HR, Marketing, Member Services and the branch employees (who are the core of the business's front-line communication).

    Advice to Management

    Have more open communication with your teams and find a new leader. Unfortunately that last factor determines much of the lag and bureaucracy that happens within the organization. If you want member's reviews of the company to change, then make changes that are truly needed from within. Things will only get worse or remain stagnant if change is not implemented.

  11. Great place to start and finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Lathrup Village, MI
    Former Employee - Teller in Lathrup Village, MI

    I worked at Michigan First Credit Union full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is truly a great place to work. Most of all of the branches are new and remodeled. Coming to work in a clean environment where everyone takes pride in their own success is great. Tons of perks working here from NCAA game tickets to NBA, NFL, and MLB. There is not a lot of bureaucracy as the high level managers often mingle with tellers at the headquarters location.

    Cons

    Long hours, stubborn membership base, high turnover for those who aren't a good fit.

    Advice to Management

    Focus on putting more people on development plans. Having career development outlined for everyone would be great, not just for some people.

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