Michigan Office Solutions Reviews

Updated August 28, 2015
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3.6
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20 Employee Reviews

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  1. Lots of opportunity and great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Xerox is a great product Excellent service support

    Cons

    Lots of competitors so value selling is key


  2. Customer Care Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advocate in Grand Rapids, MI
    Former Employee - Customer Care Advocate in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome coworkers. Our department had a good team environment. New technology and great IT support. Everyone was very willing to answer questions and help each other out.

    Cons

    The only con was there really wasn' t room for advancement. They didn't promote from within for higher positions. The pay was not competative for the field.


  3. Co-workers are great - Top leaders are out of touch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Grand Rapids, MI
    Current Employee - Sales in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at Michigan Office Solutions full-time (More than 3 years)

    Pros

    Selling in this industry can be tough. Although you have to complete a huge amount of cold calls and phone calls, you get to interact with all different types of companies, which can be fun. The copiers you sell are typically higher priced than your competitors so that can be pretty frustrating... a copier is a copier to some purchasers - so why pay 20% more? It's a great place to work right out of college to get your feet wet cold calling and conducting your own sales. There are many awesome people here who are worthy of better careers and income, but they are all fun to work with. It's a good place to be - just plan to move on at some point.

    Cons

    The leadership style is ancient at MOS. Many of the top managers and VPs began working in this industry when economies were booming and there was no internet. They always talk about the "glory days". There is little to no involvement from VPs and President. If you are struggling to perform, the strategy you will get from your boss is "Make more phone calls!" - this is all they know how to do anymore. I have witnessed some really bad interactions with leadership that made it clear staying long term is a bad move... I just didn't want to put details up on this. Health insurance is pretty poor. I have heard many complaints from coworkers on this. When I had a surgery last year I learned 1st hand that it can be improved. Little to no vacation time. Employees don't accrue time until you are 6 months in, and only 10 days are given yearly until your 7th year.


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  5. Helpful (1)

    Great Opprotunity with a growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions (Less than a year)

    Pros

    Excellent vision, management truly cares for the individuals and their families. Many opportunities for growth both locally and nationall with other core companies.

    Cons

    As with any company, there are expectations. You know clearly what is expected of you in order to produce and continue your career with the company.

    Advice to Management

    Continue to value your employees, you have great ones!


  6. Helpful (2)

    Just plain sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Department in Grand Rapids, MI
    Former Employee - Sales Department in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Michigan Office Solutions (More than 8 years)

    Pros

    Coworkers are great if they stay

    Cons

    Complete lack of honesty and integrity in top leadership

    Advice to Management

    Do what you said you would do and get rid of the "old boys" club. Look in the mirror.


  7. Positive culture, positive attitudes, excellent results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walker, MI
    Current Employee - Anonymous Employee in Walker, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (More than 3 years)

    Pros

    I have worked for MOS for over four years and there are a few things that sets them apart from other companies. The first would be the culture of the company. It is a very open and accommodating culture that doesn't lock their employees down. The company is very supportive of family time and will work with you if there are challenges in your family life. The positive culture starts at the top and works its way down through the company, and it is noticed and followed by everyone. It is a very laid back place to work and I have looked forward to coming into work everyday since I started. Second, the organization believes in rewarding those that go above and beyond the call of duty. If you push yourself, the company will notice and will reward you. If you have a strong work ethic and believe in your abilities, you will succeed. Finally, the company is in a constant growth mode with realistic goals that are set for everyone. Every year I have been here, the company employees have gotten a year end bonus. Growth also means promotion opportunities.

    Cons

    None that I can think of aside from not having enough vacation time to spend with my family.

    Advice to Management

    The only thing I can think of is that every employee only gets 2 weeks of vacation right out the gate. For a company that supports time at home with family, this was surprising. I think that this should be increased.


  8. Helpful (1)

    so much potential, squandered

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Walker, MI
    Former Employee - Sales Representative in Walker, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Michigan Office Solutions full-time (Less than a year)

    Pros

    If you want to sell copiers, this is the place to work. Great to to market strategy, lots of upside earning potential.

    Cons

    If you are not selling copiers, you end up being assigned to 'professional services', a poorly managed group of products that are not core to the company, and get treated as such. Your success at this company is largely predicted based on which manager you work for, and what territory you get assigned to. Some territories have huge upside, compared to others...and there seems to be no attempt to balance the level of opportunity among the sales reps.

    Advice to Management

    A good strategy to take a new technology to market: Recruit technical experience from a company that is already doing what you want to do. Treat them professionally, listen to them, and include them in your strategy. A bad strategy to take a new product to market: Hire technical experience from companies in the field, then treat them exactly the same way you would treat the 100 transactional copier reps you have. Don't listen to their advice about pricing strategy, service models, expectations for sales process or sales cycles. In-fact, don't even allow them to see pricing on the equipment you want them to sell for you. After all of this, you can sit back in disbelief when your technical reps are unhappy and the equipment is not selling.


  9. Great place, more than just a stepping stone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Novi, MI
    Current Employee - Sales in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time

    Pros

    True leadership, not just management. Fair, straight forward bonus structure. Ability to move up within the company. Endless support from peers. Lots of opportunities for extra bonus money or prizes Huge company growth year over year.

    Cons

    All depends on your manager, if you are aligned under the right person you will love your job, if not, they can make it hell, but that's probably true for any job anywhere. I know more money can be made elsewhere, like strike for example, but you have the opportunity to make a lot here, its very much individual dependent.. There are reps here who make their base $39k and barely anything more, and there are reps making well over $100k a year, all based on performance.

    Advice to Management

    Keep doing what you are doing, I look forward to coming to work everyday.


  10. Explosive Growth, competitive compensation and visionary approach to sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Detroit, MI
    Current Employee - Sales in Detroit, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (More than 5 years)

    Pros

    Growth on the East Side of the state is creating opportunities for advancement. Great Product and go to market strategy with a solid leadership team that has everyone's best interest at heart.

    Cons

    Sales, Sales, Sales. Not neccesarily a con, but high pressure job with emphasis on growing the market share as much as possible. You consistently get pushed out of your comfort zone (again not bad, but not for the faint of heart)

    Advice to Management

    Continue to promote from with in and care about your people!


  11. Helpful (3)

    A good starter position to learn sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (More than a year)

    Pros

    - Good training program - Large opportunity for sales - Largely commissioned based (if this dos not appeal, consider another career) - Large opportunity for earnings

    Cons

    - Poor communication with employees (often left "in the dark" and not included in any decision making processes) - Employees compete with each other for deals on occasion, creating lots of "in-house" drama (sr. sales vs. jr. sales reps) - Management is hit and miss and the turn around on a manager is about as quick as the employees - Dying industry and "plan of action" to handle this is weak at best

    Advice to Management

    Make moves to increase retention rates of your employees. Just because a base salary of $24k is the "industry standard" does not mean you should follow it. Be a trend setter, not a trend follower. Hiring and keeping more talented sales reps would be an easy process with increased compensation standards, thus equating to higher yields overall for the company. Anyone who performs at MOS will leave in less than a year as they will be offered a job that will pay them literally double if they hit their commission standards regularly. The loss of these employees is the likely one of the worst things for your company as a whole. i'm sure it comes as no surprise to anyone at MOS that top copier Account Executives are cherry-picked from the industry from companies that will pay them better.



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