Michigan Office Solutions

  www.mos-xerox.com
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Michigan Office Solutions Reviews

Updated June 30, 2014
Updated June 30, 2014
13 Reviews

3.7
13 Reviews
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Ursula Burns
7 Ratings

Employee Reviews

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  1.  

    This is a great company to work at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI

    Pros

    The employees have the same common goal of exceeding customer expectations! All new hire Sales Reps are fully trained on the MOS sales process and are supported by a great group of employees. Our Service Techs are also fully trained and are given additional training on a regular basis with new technology.

    Cons

    I can't really think of any "cons." As with any job there are times when it can get stressful but its all for the common good of exceeding customer expectations by providing them the best products and service!

    Advice to ManagementAdvice

    Keep providing encouragement and development for all the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This a a great company that really cares about it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration  in  Grand Rapids, MI
    Current Employee - Administration in Grand Rapids, MI

    Pros

    Friendly environment, popcorn Fridays! People work together well, no work silos here.

    Cons

    Expectations are high, but people are rewarded well.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A good starter position to learn sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Good training program
    - Large opportunity for sales
    - Largely commissioned based (if this dos not appeal, consider another career)
    - Large opportunity for earnings

    Cons

    - Poor communication with employees (often left "in the dark" and not included in any decision making processes)
    - Employees compete with each other for deals on occasion, creating lots of "in-house" drama (sr. sales vs. jr. sales reps)
    - Management is hit and miss and the turn around on a manager is about as quick as the employees
    - Dying industry and "plan of action" to handle this is weak at best

    Advice to ManagementAdvice

    Make moves to increase retention rates of your employees. Just because a base salary of $24k is the "industry standard" does not mean you should follow it. Be a trend setter, not a trend follower. Hiring and keeping more talented sales reps would be an easy process with increased compensation standards, thus equating to higher yields overall for the company. Anyone who performs at MOS will leave in less than a year as they will be offered a job that will pay them literally double if they hit their commission standards regularly. The loss of these employees is the likely one of the worst things for your company as a whole. i'm sure it comes as no surprise to anyone at MOS that top copier Account Executives are cherry-picked from the industry from companies that will pay them better.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Sales career in team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    Pros

    MOS has the resources of a giant leader in Xerox but the autonomy of a local company which is a great environment to learn the industry, get coaching that makes sense for your territory, and make a living that one would expect from an industry leader. There's also a true team environment at MOS and the overall goal is to do what's right for the customer with a local decision and local service - not in some far away HQ - which makes a sales rep's job much easier. Also, despite being in an industry in decline (printing), MOS is investing in software & services to meet evolving customer needs in document workflow management. The future is bright at MOS.

    Cons

    Like any sales job there is monthly quota pressure which is just part of this career path.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent Opportunities for career advancement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Care about their people, do the right thing for employees and customers, excellent product!

    Cons

    Highly competitive field but MOS has a great go to market strategy!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Excellent Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great leadership, culture, benefits and work/life balance. I am very happy here.

    Cons

    Nothing of significance to mention.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    What Just Happened?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Grand Rapids, MI
    Current Employee - Sales in Grand Rapids, MI

    Pros

    Training program was good and the benefits are above average as well.

    Cons

    Very high turn over in management and salespersons. Commission structure is well below average.

    Advice to ManagementAdvice

    They would not listen anyway.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    At first it was great. After about 2 years things changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, Nice offices, Mostly great people

    Cons

    Too many hours required. As a salaried employee I was expected to work at least 2 hours per night at home.
    Back stabbing by upper management

    Advice to ManagementAdvice

    Work with your employees not against them.
    Trust your people to do the right thing.
    Talk to them, explain where you are going and how you plan on getting there.
    Don't make changes just to make them. Think through any change before it is implemented. Think how they will affect your customers and well as your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work! Great advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Novi, MI
    Current Employee - Sales Consultant in Novi, MI

    Pros

    Management is invested and sees success as a team effort. Unlimited earning potential and open door environment

    Cons

    High expectations, but you are paid well for doing well.

    Advice to ManagementAdvice

    Continue staying positive and acknowledging when people do well

    Doesn't Recommend
    Positive Outlook
  11.  

    Best Products, local decision making

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI

    Pros

    best of both worlds, local management with the resources of a giant

    Cons

    competitive industry with small margins

    Advice to ManagementAdvice

    advertise more

    Recommends
    Positive Outlook

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