Miles Technologies (New Jersey)
4.3 of 5 18 reviews
www.milestechnologies.com Moorestown, NJ 50 to 149 Employees

Miles Technologies (New Jersey) Reviews

Updated May 20, 2014
All Employees Current Employees Only

4.3 18 reviews

                             

100% Approve of the CEO

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Chris Miles

(9 ratings)

94% of employees recommend this company to a friend
18 Employee Reviews
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    Good place to work, just be prepared for fast pace, a broad range of client issues, and heavy workload

    Anonymous Employee (Current Employee)
    Moorestown, NJ

    ProsGreat people, fun environment, kitchen stocked with healthy foods, ping pong, air hockey, and other games in the breakroom, horse shoe and basketball tournaments, company and department outings, good medical benefits, 401(k), interesting and diverse range of job positions and assignments. Team structure within the IT department gives you a chance to develop a one-on-one rapport with your assigned clients, but also allows you the variety of working with other clients as need arises to balance the workload.

    ConsMedical benefits are a LITTLE on the pricey side compared to some places I've worked, but the coverage is great. There are still some issues with poor documentation and communication, but they are improving constantly and as the workforce grows, there will be more time to devote to fixing these issues.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Forward Thinking Company with a Good Vibe

    Software Developer (Current Employee)
    Moorestown, NJ

    ProsMiles Technologies definitely plans for the future and there are several meetings and employee feedback that is taken into account about how to meet future goals and what those goals will be. This is a challenging place to work, but in a good way. You are asked to do a lot, and often slightly outside your current comfort zone, but there is good support around you to help you succeed. Management is there to help you, but they do not breathe down your neck to get something done.

    ConsDepending on which division you are in, getting to know your peers in anything other than a work related capacity can be slow, because everyone is very focused on the job at hand. Can take some time to feel like you are really part of the team. But at least you know that the place you are working is serious about getting work done and doing it the right way.

    Advice to Senior ManagementMore team building is needed to bring about a stronger coworker connection, especially for new hires. Perhaps a mentoring program for new hires.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A cult-like atmosphere that will work you to the bone...

    Anonymous Employee (Former Employee)
    Moorestown, NJ

    Pros*They use an actual IQ test to filter out job candidates, so fellow co-workers are very intelligent.
    *Most employees care about the work they do.
    *They provide a kitchen stocked with healthy food that's free to all staff.
    *They truly want to make their employees happy, and create a positive work environment (see related con).
    *Leadership is always trying to improve the company and its staff via popular business books (see related con).
    *The work is forever changing as it is across industries and types of technology, so employees will learn a lot in a short amount of time.

    Cons1. Miles has had the same leadership team since the inception of the company, and for some of them this has been the only company they've ever worked at, so many of the top leadership members are greatly lacking in real world experience and outside perspective other than what they've learned at Miles.
    2. The IT and software divisions are run like separate companies, but one of the company "beliefs" is "We are one company," so although everyone says it, it's simply untrue. It's extremely difficult to communicate and work together when issues arise that require cross divisional work as there are little to no processes in place for that.
    3. Over documented and under-streamlined. There are a ton of processes documented, but they are housed in 4 or 5 different locations and all written at different times, so the processes are unclear and not followed, and the ones that are followed are weak or can change when convenient for management.
    4. Working well over 40 hours a week is extremely common and expected.
    5. IT division receives overtime pay but software division employees typically do not.
    6. Resources are spread painfully thin, often putting employees in bad situations with clients.
    7. Although significance is put on learning new things, obtaining certifications, etc., the actual on-boarding and training process of new hires in most departments is very poor - very much a sink or swim mentality with little to no mentorship. Potentially successful employees are often terminated before they are even given a chance.
    8. Leadership are always attempting to improve the company's bottom line and its culture by reading popular business books, and then frequently executing changes based off ideas from these books. Targeted and well executed changes can be great, but not when they are on a whim and without any regard to the lives of employees. For example, one day you might come to work to find the entire Sales division has had its members either reassigned or dismissed. I'm sure it came as a shock to some of the dedicated employees that lost their jobs. Low and behold, 6 months later the company's new customer intake had completely dropped off, and they decided to create a sales department once again...this actually happened. In the end, the employees don't matter when it comes to the righteous filled notions of leadership.
    9. The CEO tries very hard to appear "eccentric," by purchasing Lego furniture for his office, running over clocks with his car at company meetings, putting his legs/feet on top of desks at leadership sessions while talking, etc. Efforts are made to get these things turned into news articles and other PR items. It feels acutely phony.
    10. The company represents itself falsely to seem much larger than they are, claiming to have over 7 locations and a fleet of company cars. The main office is located in a run down bank in Moorestown, NJ, which still has the old bank's drive through attached to it. There is 1 other very small office in Clifton, NJ. The other "locations" are hired 3rd party re-sellers. Additionally, the company cars are intentionally mislabeled with high, non-sequential #'s to make it appear like they actually have that many cars in their fleet.
    11. There's a huge emphasis placed on participating in Miles activities outside of work. This includes leadership sessions (open discussion about different topics), the Miles book club (where you can read and discuss the latest business books), a Miles soccer league, horseshoe tournaments, company picnics and minor league sports games. This would be a pro if there wasn't pressure to join all of these activities from upper management, already adding to your ~50 hr work week. The soccer league helps facilitate bonds between male managers and their male employees, but the same can't be said for female staff members.
    12. It's preferred that employees wear shirts and jackets with the company logo on them, or a Miles logo pin on non-Miles attire. News articles about Miles claim there is a casual dress policy, but that's not true. This past year men were allowed to not wear ties, but that's the extent of the casual dress policy.
    13. There are company guidelines on dress documented and available to employees that say it's better for women to wear make up than none at all, which is very offensive.
    14. Poor management related to appropriate HR practices. It's common that if you call out sick or change your schedule, upon return everyone will know what health problems, family issues, or religious activities you had because it was freely shared by your manager verbally or via email sent to the department.
    15. Managers have a policy that staff with children will always have first choice of holiday vacation days.
    16. There are no women in upper management.
    17. In the end, they truly want their employees to be happy, as long as it's in the best interest of the company.

    Advice to Senior ManagementConsider the list of cons above and address them.

    No, I would not recommend this company to a friend

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    Miles Technologies (New Jersey) CEO responded to this review Mar 11, 2014 EditDelete
    Thank you for your feedback. As you mentioned, at Miles Technologies we focus heavily on fostering employee growth and development by creating a positive working culture. We have many candidates ... More
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    Miles was good and bad for me.

    Anonymous Employee (Former Employee)

    ProsFantastic culture and very smart, capable people in a growing company. They really care about servicing their customers well and keeping things functioning. They see themselves as one big team.

    ConsAlthough they see themselves as one big team, it can be very difficult getting help with a problem when you're having issues. Documentation is poor, and co-workers are so swamped that they can't take the time to help their teammates.

    Advice to Senior ManagementHave your teams share accounts and tasks so that they can truly function as a team and not a collection of individuals heading in different directions. Set up better training/mentoring for new employees.

    Yes, I would recommend this company to a friend

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    Years from now, I fully expect this will be the job I'll miss the most.

    Software Support Specialist (Former Employee)
    Moorestown, NJ

    Pros* Variety: Projects, clients, and overall work are constantly changing, so there's little burnout from doing the same things over and over again
    * Culture: Everyone seems happy to be there and the work environment is structured so that people get to know each other outside of work too
    * Feedback: There's a system in place of letting employees know customers were satisfied

    Cons* Hours: Staying after hours is fairly common
    * Feedback: There isn't much in the way of letting employees know customers (or managers) were NOT satisfied

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company to work for!

    IT Staff (Current Employee)
    Moorestown, NJ

    ProsExcellent company culture, employees have great relationships with each other. Challenging work that keeps you interested. Great place to work if you like to have the opportunity to work with cutting edge technology.

    ConsSalaries can be low for the quantity of work done. After hours work is expected of nearly everyone. Customers can be among the most demanding (and at times demeaning) in existence.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I've learned more and had more fun in the last year than at any other company in the last 15 years of consulting.

    IT Solutions Analyst (Current Employee)
    Moorestown, NJ

    ProsLots of upward mobility, OT not generally required and they actually pay OT on top of salary, opportunities to learn at all levels. We have clients with 5-10 PCs and clients with sites throughout the world, and all levels of complexity inbetween. Fast paced environment but we work hard and play hard (the ping-pong table in particular gets a lot of use throughout the day).

    ConsSaying that there's a lot of work isn't really a con, cause that's what they pay us for. Commute kinda sucks for me, but that's not Miles' fault.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A great place to work and learn new skills

    Program Manager (Current Employee)
    Moorestown, NJ

    ProsThe employees are empowered to do the right thing. The values of the company come from the top down. It is a cooperative environment where we are all working to satisfy the client

    ConsI have nothing negative to say about the company and my work experience

    Advice to Senior ManagementKeep doing what you are doing. It is refreshing to be in a company where the values are followed by the CEO and upper management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A Slightly Above-Average Company

    Anonymous Employee (Former Employee)

    Pros1. The company has a fully stocked refrigerator where employees can go and make a snack or a sandwich.
    2. People are encouraged to get certifications and further education.
    3. The environment in general now feels more relaxed after the president modified the dress code as well as the need to clock in and out to every task.
    4. There's flexibility in using one's vacation days and/or overtime.

    Cons1. There's little room for promotions and movement within the company.
    2. Below-average starting salary that only marginally improves every year.
    3. Poor-performing computers for an IT company.
    4. A number of the web-based applications that the company produces sometimes require an unnecessary learning curve. For example, what can be done in two steps using any other commercially available application takes five with what they have developed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Generally A Great Place To Work

    Anonymous Employee (Current Employee)
    Moorestown, NJ

    ProsGreat office with food and games
    Very cheerful environment, people are always happy to help
    Management is very competent and does a great job acknowledging a job well done
    Plenty of incentives for completing certifications and exams to better yourself at work

    ConsNot too much room for job growth
    Sometimes seems to be a bit understaffed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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