Miles Technologies (New Jersey)

www.milestechnologies.com

Miles Technologies (New Jersey) Reviews

Updated January 9, 2015
Updated January 9, 2015
26 Reviews
4.5
26 Reviews
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Chris Miles
17 Ratings

Employee Reviews

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  1.  

    Good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant in Moorestown, NJ
    Current Employee - IT Consultant in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time (more than a year)

    Pros

    Some of the positives are being exposed to many different technologies. You will learn new things all the time. Although it can feel like drinking from a fire hose.

    Rotating oncall is only 2-3 times a year for a week at a time.

    Days fly by because there are always calls coming in.

    Bonuses for passing certifications and reimbursement for the exam fee if you pass.

    Bonuses for positive feedback from customers.

    PTO or pay accrued for after hour work.

    Unlike other MSPs, billable hours are not a metric. Ticket counts are tracked but there are no quotas.

    Stocked kitchen with free food.

    Cons

    Lots of after hours work.
    No training. You have to learn by breaking a customers environment or finding out who has experience with your issue.
    Customers can be very demanding. Lots of time is spent supporting XP and server 2003 environments.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Inclusive workplace, every opinion counts...

    • Culture & Values
    Current Employee - Director of Software Technologies in Moorestown, NJ
    Current Employee - Director of Software Technologies in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time (more than 10 years)

    Pros

    There is always room for growth. If you have the vision and the merit you can achieve all your goals here. You could be in any position and share ideas about any aspect of the company and the idea would be listened to and thought upon. There is an eclectic mix of people from various parts of the world with varied experiences in life. You always get to hear about different perspectives and everyday you learn something new. Every individual's career matters and a lot of time is spent in creating forward thinking careers. Being a working mother is challenging but at Miles they make you feel at ease and not guilty about paying attention to your family. In fact one of our core beliefs is that family comes first and in case there is a need there are always people available to help you at work so you can meet your family obligations without having to feel bad about it. In a nut shell it feels like your business and workplace is like second family!

    Cons

    Every organization has issues they need to deal with - the good part about Miles is that there is no denial. We don't shy away from them. We address them head on and try to come up solutions to fix a problem. Some things take longer to address than others but they are never ignored.

    Positive Outlook
    Approves of CEO
  3.  

    Well deserved winner of Best Places to Work 2013 & 2014!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Miles Technologies (New Jersey) full-time (more than 3 years)

    Pros

    The working environment is amazing!
    Miles gives you the opportunity to create your own career path, with a lot of coaching and training available for you to succeed in your career goals.
    The people that you get to work with are awesome and is like your 2nd family.
    Free Food!
    Ping-Pong, air hockey, fuse ball, bicycles, horse shoes, volley ball are just some of the perks that are available

    Cons

    None- Miles is constantly striving for improvement any con that could be listed is already in the process of getting better

    Advice to ManagementAdvice

    As Miles continues to grow, continue to engage with employees on a personal level

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    No diversity

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Miles Technologies (New Jersey)

    Pros

    Homely company, with a strong Bro culture. Dont know if that's a Pro.

    Cons

    Pay is low, and again this is a predominantly white male company. Advances and opportunity are given to friends. I wouldn't be surprised if you got the job because you were a white male that new another white male that worked there. Women and Minorities wont find the advancement there looking for.

    Advice to ManagementAdvice

    Diversify your organization. Show some interest in diversity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Miles Technologies (New Jersey) Response

    Nov 5, 2014CEO

    We’re sorry you felt this way during your time here. Miles Technologies is an equal opportunity employer and we pride ourselves on our diverse workforce. We welcome candidates from anywhere in the ... More

  6. 5 people found this helpful  

    Overall very positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant
    Current Employee - IT Consultant

    I have been working at Miles Technologies (New Jersey) full-time (less than a year)

    Pros

    The company has strong values and upper management practices what they preach. The interview process is very thorough which leads to a very intelligent workforce. Everyone is very accommodating and willing to help others.

    Cons

    The PTO policy isn't as robust as one would expect from a company that stresses work-life balance. However, flex time is available.

    Advice to ManagementAdvice

    I realize that it is tough to do in a service-oriented business, but more PTO would create a happier workforce. 12 days combined sick/vacation time is substantially less than I have had at other, similar companies.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    The best company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant in Moorestown, NJ
    Current Employee - IT Consultant in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time (less than a year)

    Pros

    The work is interesting and constantly changing, the management knows how to challenge you to succeed. Time off is average, but overtime worked can accrue as paid time off (at time and a half! even for salaried people). Lunch is paid for by the company. There's plenty of materials to make sandwiches and cook basic meals with in the lunchroom. Leadership is open and honest with the employees, the pay is a bit underwhelming at entry level positions, but the company provides you with massive room to grow and solid payscale advancement.

    Cons

    This job is stressful. You will work some overtime, you will stay late, and it is very demanding. I don't personally consider this a large con, but if you can't handle being under the gun you probably don't want to work here.

    Advice to ManagementAdvice

    Keep up the amazing work.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Client CIO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client CIO in Moorestown, NJ
    Current Employee - Client CIO in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time (less than a year)

    Pros

    Work-Life balance is the best I've seen. The company is fast growing - do your job well and you've got a very stable employment future. The position of CIO is a highly respected role within the company. It's exciting, fast paced and keeps you on your toes with all kinds of technologies. You're responsible for your client's over-all experience with Miles and as such find yourself in ad-hoc management roles with support and project groups on a regular basis ... as such you will definitely keep your leadership and management skills sharp.

    Cons

    Miles is a quickly growing company with services that are in high demand by it's rapidly expanding client base. Sometimes this means your attention can get pulled in many directions at once, but the company is also really good at recognizing employee thresholds and pivoting, or putting into place new organizational ideas, to keep employee workloads reasonable. You have to be ready for a shifting set of responsibilities to work here ... but if you are flexible you'll be right at home.

    Advice to ManagementAdvice

    The best thing about Miles is the management. They didn't necessarily start out by doing things better than other companies ... but they have been fantastic at recognizing their weaknesses and making improvements. They do "self aware" better than anyone I've seen. My only advice would be to "keep it up".

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Forward Thinking Company with a Good Vibe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Moorestown, NJ
    Current Employee - Software Developer in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time (less than a year)

    Pros

    Miles Technologies definitely plans for the future and there are several meetings and employee feedback that is taken into account about how to meet future goals and what those goals will be. This is a challenging place to work, but in a good way. You are asked to do a lot, and often slightly outside your current comfort zone, but there is good support around you to help you succeed. Management is there to help you, but they do not breathe down your neck to get something done.

    Cons

    Depending on which division you are in, getting to know your peers in anything other than a work related capacity can be slow, because everyone is very focused on the job at hand. Can take some time to feel like you are really part of the team. But at least you know that the place you are working is serious about getting work done and doing it the right way.

    Advice to ManagementAdvice

    More team building is needed to bring about a stronger coworker connection, especially for new hires. Perhaps a mentoring program for new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good place to work, just be prepared for fast pace, a broad range of client issues, and heavy workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Moorestown, NJ
    Current Employee - Anonymous Employee in Moorestown, NJ

    I have been working at Miles Technologies (New Jersey) full-time

    Pros

    Great people, fun environment, kitchen stocked with healthy foods, ping pong, air hockey, and other games in the breakroom, horse shoe and basketball tournaments, company and department outings, good medical benefits, 401(k), interesting and diverse range of job positions and assignments. Team structure within the IT department gives you a chance to develop a one-on-one rapport with your assigned clients, but also allows you the variety of working with other clients as need arises to balance the workload.

    Cons

    Medical benefits are a LITTLE on the pricey side compared to some places I've worked, but the coverage is great. There are still some issues with poor documentation and communication, but they are improving constantly and as the workforce grows, there will be more time to devote to fixing these issues.

    Recommends
    Positive Outlook
    Approves of CEO

    Miles Technologies (New Jersey) Response

    Sep 10, 2014CEO

    Thank you very much for your feedback. Providing our employees with an opportunity to work with a number of cutting-edge technologies and be exposed to a wide variety of business industries is indeed ... More

  11. 5 people found this helpful  

    A cult-like atmosphere that will work you to the bone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Moorestown, NJ
    Former Employee - Anonymous Employee in Moorestown, NJ

    I worked at Miles Technologies (New Jersey) full-time (more than a year)

    Pros

    *They use an actual IQ test to filter out job candidates, so fellow co-workers are very intelligent.
    *Most employees care about the work they do.
    *They provide a kitchen stocked with healthy food that's free to all staff.
    *They truly want to make their employees happy, and create a positive work environment (see related con).
    *Leadership is always trying to improve the company and its staff via popular business books (see related con).
    *The work is forever changing as it is across industries and types of technology, so employees will learn a lot in a short amount of time.

    Cons

    1. Miles has had the same leadership team since the inception of the company, and for some of them this has been the only company they've ever worked at, so many of the top leadership members are greatly lacking in real world experience and outside perspective other than what they've learned at Miles.
    2. The IT and software divisions are run like separate companies, but one of the company "beliefs" is "We are one company," so although everyone says it, it's simply untrue. It's extremely difficult to communicate and work together when issues arise that require cross divisional work as there are little to no processes in place for that.
    3. Over documented and under-streamlined. There are a ton of processes documented, but they are housed in 4 or 5 different locations and all written at different times, so the processes are unclear and not followed, and the ones that are followed are weak or can change when convenient for management.
    4. Working well over 40 hours a week is extremely common and expected.
    5. IT division receives overtime pay but software division employees typically do not.
    6. Resources are spread painfully thin, often putting employees in bad situations with clients.
    7. Although significance is put on learning new things, obtaining certifications, etc., the actual on-boarding and training process of new hires in most departments is very poor - very much a sink or swim mentality with little to no mentorship. Potentially successful employees are often terminated before they are even given a chance.
    8. Leadership are always attempting to improve the company's bottom line and its culture by reading popular business books, and then frequently executing changes based off ideas from these books. Targeted and well executed changes can be great, but not when they are on a whim and without any regard to the lives of employees. For example, one day you might come to work to find the entire Sales division has had its members either reassigned or dismissed. I'm sure it came as a shock to some of the dedicated employees that lost their jobs. Low and behold, 6 months later the company's new customer intake had completely dropped off, and they decided to create a sales department once again...this actually happened. In the end, the employees don't matter when it comes to the righteous filled notions of leadership.
    9. The CEO tries very hard to appear "eccentric," by purchasing Lego furniture for his office, running over clocks with his car at company meetings, putting his legs/feet on top of desks at leadership sessions while talking, etc. Efforts are made to get these things turned into news articles and other PR items. It feels acutely phony.
    10. The company represents itself falsely to seem much larger than they are, claiming to have over 7 locations and a fleet of company cars. The main office is located in a run down bank in Moorestown, NJ, which still has the old bank's drive through attached to it. There is 1 other very small office in Clifton, NJ. The other "locations" are hired 3rd party re-sellers. Additionally, the company cars are intentionally mislabeled with high, non-sequential #'s to make it appear like they actually have that many cars in their fleet.
    11. There's a huge emphasis placed on participating in Miles activities outside of work. This includes leadership sessions (open discussion about different topics), the Miles book club (where you can read and discuss the latest business books), a Miles soccer league, horseshoe tournaments, company picnics and minor league sports games. This would be a pro if there wasn't pressure to join all of these activities from upper management, already adding to your ~50 hr work week. The soccer league helps facilitate bonds between male managers and their male employees, but the same can't be said for female staff members.
    12. It's preferred that employees wear shirts and jackets with the company logo on them, or a Miles logo pin on non-Miles attire. News articles about Miles claim there is a casual dress policy, but that's not true. This past year men were allowed to not wear ties, but that's the extent of the casual dress policy.
    13. There are company guidelines on dress documented and available to employees that say it's better for women to wear make up than none at all, which is very offensive.
    14. Poor management related to appropriate HR practices. It's common that if you call out sick or change your schedule, upon return everyone will know what health problems, family issues, or religious activities you had because it was freely shared by your manager verbally or via email sent to the department.
    15. Managers have a policy that staff with children will always have first choice of holiday vacation days.
    16. There are no women in upper management.
    17. In the end, they truly want their employees to be happy, as long as it's in the best interest of the company.

    Advice to ManagementAdvice

    Consider the list of cons above and address them.

    Doesn't Recommend
    Neutral Outlook

    Miles Technologies (New Jersey) Response

    Mar 11, 2014CEO

    Thank you for your feedback. As you mentioned, at Miles Technologies we focus heavily on fostering employee growth and development by creating a positive working culture. We have many candidates ... More

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