Millennium & Copthorne Hotels

www.millenniumhotels.com
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Millennium & Copthorne Hotels Reviews

Updated April 2, 2015
27 reviews filtered by
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2.3
27 Reviews
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Recommend to a friend
Approve of CEO
Millennium & Copthorne Hotels CEO Wong Hong Ren
Wong Hong Ren
6 Ratings

Employee Reviews

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  1. Current executive management has no integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Millennium & Copthorne Hotels full-time (more than 3 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay, decent benefits, location, professional work culture

    Cons

    no parking like most of downtown LA, management is trying to keep head above water instead of stepping back and looking at the big picture to solve issues.

  2. Has possibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boulder, CO
    Current Employee - Anonymous Employee in Boulder, CO

    I have been working at Millennium & Copthorne Hotels

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The property in Boulder has possibilities but needs a complete face lift and re-tooling. Company wants to be one of the elite, just has yet to figure out how to get there.

    Cons

    Upper management seems to have no real direction. They push customer service verbally but their actions show different. Managers more concerned about paying one hour of min wage in comparison to revenue rather then making sure the guests we have receive quality service. ZERO care about it's staff or their ability to earn a decent living.

    Advice to Management

    It's not supposed to be about pushing ur personal agenda onto the public, it's about serving them to the best of our ability while offering a quality product; It would do you best to remember this.

  3. Need to spend money to make money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Millennium & Copthorne Hotels (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, some management are honest good people.

    Cons

    Almost everything mechanical, technological, is outdated by 20 years. Key makers at the front desk and key locks in the guest doors aren't made anymore. Boiler system is old and engineering has their work cut out for them. Housekeeping supplies are low quality. Renovation has been promised for years and not happening. Guests constantly complaining because the hotel needs to be renovated, and the front desk clerks have to deal with the yelling when they can't do anything about it.

    But it's not the hotels' fault. Corporate refuses to invest at the Buffalo location when other locations are beautiful.

    Advice to Management

    Gotta spend money to make money.

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  5. Not Going Anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Millennium & Copthorne Hotels full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The staff is great and will do anything for the customer.

    Cons

    Company is micro managed and there is a serious communication gap between corporate and property level

    Advice to Management

    You have to reinvest in your properties to reap the benefits of the future.

  6. Helpful (1)

    Understaffed, overworked, unappreciated, and poorly compensated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Manager in Buffalo, NY
    Current Employee - Front Office Manager in Buffalo, NY

    I have been working at Millennium & Copthorne Hotels full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The property itself has a very friendly work environment. Most of the management have been friends for years and work incredibly well with one another.

    Cons

    When you have a rooms division manager working the desk and cleaning rooms himself you know there is something wrong. The fact the corporate has screwed up a much needed renovation multiple times is frustrating. The staff is currently demoralized and grossly underpaid.

    Advice to Management

    The company is run by someone who doesn't understand the basic business practices of a hotel.

  7. I had a very happy experience while i was there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Supervisor in New York, NY
    Former Employee - Housekeeping Supervisor in New York, NY

    I worked at Millennium & Copthorne Hotels full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The managers and supervisors were very helpful when i needed them.

    Cons

    I have no comments on this matter.

    Advice to Management

    do not forget where you came from

  8. Helpful (1)

    It's Tough Starting at the Bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in New York, NY
    Current Employee - Guest Services Associate in New York, NY

    I have been working at Millennium & Copthorne Hotels

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great benefits, interaction with a wide variety of guest, excellent location, the new management team has a vision and a plan to implement that vision.

    Cons

    As a union member, I'm at the bottom of the totem pole. I'm stuck with hours that are terrible. There is an ability to move around in the hotel, but if you don't have prior experience, it becomes difficult.

    Advice to Management

    To get buy-in from your employees, treat them like stakeholders in the development of the hotel. Maybe a time when employees can swim in the pool would go a long way to improving morale.

  9. Helpful (2)

    Fine place, but not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Coordinator in Chicago, IL
    Former Employee - Sales Coordinator in Chicago, IL

    I worked at Millennium & Copthorne Hotels

    No opinion of CEO
    No opinion of CEO

    Pros

    I was impressed by how many employees had been with the company for decades. The management really values its employees. Customer service is important, as well, and the staff are committed to providing a good experience to the visitors. The pay was appropriate for entry-level work.

    Cons

    It was boring. I had about two hours of work in an eight-hour day. I tried to volunteered to sort the mail, clean the supply closet, anything, but with little success. They were also excited to hire extroverted people in sales, but I sat alone in a nook without human contact. The pay was fine for what it was, but you should pay people a little better if you expect them to afford suits to wear every day.

    Advice to Management

    Examine job responsibilities to ensure that workload is evenly spread out. Some sales employees were always swamped while others wondered why they were hired to warm a chair.

  10. Meetings meetings meetings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)

    I worked at Millennium & Copthorne Hotels

    Pros

    Regular face to face meetings with clients and networking events on behalf of the company. The job is never boring and there is the opportunity to grow within the company.

    Cons

    Activities target of 15 appointments per week was often too much.

  11. I always enjoyed my immediate colleagues but there are no actual company values being shared by all employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Administrator in London, England (UK)
    Current Employee - Human Resources Administrator in London, England (UK)

    I have been working at Millennium & Copthorne Hotels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hospitality is always fast-paced and turn-over is high compared to other industries. With M&C you have the chance to climb the career ladder rather quickly.

    Cons

    Lack of training and people development programmes.
    No company culture.

Millennium & Copthorne Hotels Photos

Millennium Hotel, Glasgow (Photo thanks to Flickr user Stephen Sweeney, Some Rights Reserved)
Copthorne Hotel, Slough (Photo thanks to Flickr user Jaggery, Some Rights Reserved)
Copthorne Hotel, Newcastle (Photo thanks to Flickr user Oliver Dixon, Some Rights Reserved)

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