Millward Brown Reviews

Updated August 29, 2014
Updated August 29, 2014
174 Reviews

3.2
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Travyn Rhall
19 Ratings

Review Highlights

Pros
  • Growing opportunities in the market research market (in 19 reviews)

  • Good focus on work-life balance (in 9 reviews)


Cons
  • Work-life balance is outrageous, 20-30% of extra work is still fine with management (in 13 reviews)

  • I understand that this particular line of work often involves long hours (in 21 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Good place to begin career in market research, but work/life balance is lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at Millward Brown full-time for more than 5 years

    Pros

    There are a lot of good, incredibly bright and hard-working people at Millward Brown and their willingness to share their knowledge makes for a great culture of learning. If you were looking for an entry-level job, MB is a great place to learn the market research business.

    Cons

    The new service delivery model for the Client Services department does not work.

    Taken from the perspective of 10,000 feet up, the new model make sense as it cuts down on redundant work, empowers employees to act more like consultants and boosts job profitability.

    From the perspective of the employee, the new model makes for a very challenging work life. With no foundation level support on accounts mid-level managers must spend a lot of time handling routine tasks or responding to basic client requests (such as data-pulling, charting, etc...). With a lot of time spent responding to and handling what use to be foundation level tasks there is much less time to focus on higher level, and more time intensive, tasks such as generating insights for clients or becoming experts in their businesses.

    The new model spreads mid-level managers too thin, and as a result long-time clients have voiced frustration with the reduced level of consultancy they are receiving from MB and employees are constantly under a great deal of stress.

    Work weeks are consistently in the neighborhood of 50+ hours and at times exceed 60 hours. With the new model, there are no account teams so when a mid-level employee goes on vacation or leaves the company it often makes for a very difficult situation. On top of what is frequently a very heavy workload, everyone in the office has to pick up the slack for the person that is out, which can leave employees frustrated. At times, vacations have been cancelled or reduced due to inadequate staffing resources.

    The new model took what was once a rewarding and enjoyable career as a brand consultant, and turned it into a white collar assembly line where the pace keeps getting faster and faster.

    Advice to ManagementAdvice

    Scrap the Service Delivery Model. If that is not possible, reduce the number of accounts an employee is responsible for so that they can properly service them. Take the concerns of employees seriously, especially the mid-level employees, as they are uniquely positioned to have have their fingers on the pulse of the business.

    Lastly, communicate change more effectively and show employees that you are working to make life better for them. A lack of genuine concern from the upper management team translates into "nobody cares about you, work harder and be quiet."

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good Entry level company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Millward Brown full-time

    Pros

    Good entry level company and easy to make friends with other people at your level. Depending on the team, potential exposure to several types of quantitative research and clients.

    Cons

    Low pay with no bonus outside of random 'spot bonus' if you are lucky. Also if you get stuck with a bad manager it can ruin your tensure.

    Advice to ManagementAdvice

    Don't overwork the junior team members.

    Neutral Outlook
    No opinion of CEO
  3.  

    Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst  in  New York, NY
    Current Employee - Data Analyst in New York, NY

    I have been working at Millward Brown for more than 3 years

    Pros

    People - very intelligent, highly motivated and hard working
    Clients- service virtually all of the Fortune 500 companies

    Cons

    Compensation rewards can be lean
    Parent company has strong controls that can limit upside potential

    Advice to ManagementAdvice

    Stay strong and don't let WPP thwart growth!

    Recommends
    Approves of CEO
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  5.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Millward Brown full-time

    Pros

    The greatest asset Millward Brown has is the strong base of smart people to learn from. Experts are very accessible and are willing to jump in and help. Great people around to mentor career development. Big company with a long history means there is a ton of knowledge and resource at your fingertips, but also can have the benefit of a "small office" environment if you work in one of the satellite locations. Very good portfolio of different client industries to work with. Great place for people who enjoy both Analytics and Creativity; more "fun" than the standard research job. Great benefits, including flexible work hours, good work-life balance, and ability to transfer to offices across the globe.

    Cons

    Training program could be improved

    Advice to ManagementAdvice

    Continue listening to employees on the ground

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Big name - but don't expect anything great

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Millward Brown full-time for more than 3 years

    Pros

    Your coworkers and team are usually very nice and helpful. However, the higher your teammates are in the hierarchy, don’t expect that they will back you up if it becomes difficult or challenging. Higher ranked employees tend to look after themselves. Millward Brown has a wide range of great offers and is investing in ongoing research to develop their tools further to service changing needs and environment. However, the sales team is rather weak and acts out of an independent group of people that are loosely connected with the research teams.

    Cons

    Beware: WPP has strong influence over Millward Brown. As a result, people are treated as one of many who are just there to deliver profit. Your own interests and desires for what you want to achieve or do in your career are hardly taken into account. Instead, expect that senior management will transition you on an ongoing basis from account to account, as they are not able to manage and distribute the work load properly. Promotions are very rare.
    It's very strange that global management is not doing anything and why the senior management promote themselves when laying off other staff.

    The new business model was modeled in theory and struggles in reality. People are widely demotivated; especially after the removal of foundation/junior positions and junior tasks were distributed among remaining staff.
    Sr management is out of touch with the day to day business and what it really takes to execute projects and to deliver to clients. They are advancing their own personal agenda. It is a theater show pretending all is going well, while high risks of failure are up in the air.
    Consistent salary freezes on top of noncompetitive salaries. Expect to work regularly way over what was agreed to the expense of your health (very little work life balance.)

    Advice to ManagementAdvice

    Change of the senior management and hire REAL role models, who are able to motivate and collaborate with everyone. Sales team needs to work close with the researches.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT  in  Chicago, IL
    Former Employee - Director, IT in Chicago, IL

    I worked at Millward Brown full-time for more than 10 years

    Pros

    Millward Brown is a stable Market Research company, part of the Kantar group. The vibe is good, management care, people tend to be fun and friendly.

    Cons

    During recessions there tend to be layoff's. Management focus is on client and departments that have direct client involvement overshadow other service departments.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Glad to be out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Millward Brown full-time for more than 5 years

    Pros

    "Had" some wonderful people and some good products.

    Cons

    Management doesn't care and doen'st listen. New model will not work. We are no longer a "research" company. Infrastructure sucks, can't be competitive.

    Advice to ManagementAdvice

    Move out all Senior Management and move in real researchers.

    Disapproves of CEO
  9.  

    I'm happy at MB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Millward Brown full-time for more than 8 years

    Pros

    The people are great. Friendly atmosphere. My manager really cares about the team and always has their backs.

    Cons

    Life work balance could improve

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 7 people found this helpful  

    ON THE DECLINE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice-President  in  Fairfield, CT
    Current Employee - Vice-President in Fairfield, CT

    I have been working at Millward Brown full-time for more than 3 years

    Pros

    You coworkers are usually pretty nice, until the ax starts swinging, which it does often. Then watch your back!
    the Company has some really good offers, but most of us don't have the time to learn and sell appropriately due to little if any support.

    Cons

    It's very strange that global management has allowed the NA business to go from bad to worse.
    Unwilling to recognize that the business model is seriously flawed and causing dissatisfaction among both clients and staff.
    Sr Management out of touch with the day to day, just for advancing their personal agenda. Some pretty bizarre behaviors by a few of the women Sr Management, something that wouldn't be tolerated if they were men.
    Unbelievable level of politics, similar to ad agency.
    Career advancement is very political with you 'In' on one day and 'Out' the next. Just be under 30 and very good looking...
    The largest clients are very dissatisfied, with constant fire drills involving C-level to salvage the big accounts.
    Consistent salary freezes on top of noncompetitive salaries. Don't count on getting bonuses
    Expensive insurance.
    Unhealthy staff turn over with a 'Restructuring' about every 18 months
    Excessive workload.
    Very low morale
    Moving to Norwalk this summer

    Advice to ManagementAdvice

    Eileen Campbell needs to clean house in North America. The current situation is not reflecting well on her ability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    get out while you can. this job stinks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fairfield, CT
    Current Employee - Anonymous Employee in Fairfield, CT

    I have been working at Millward Brown part-time for more than a year

    Pros

    nothing, this job stinks everyone is looking for a way out

    Cons

    everything, everyone wants to leave huge turnover

    Advice to ManagementAdvice

    get over yourselves

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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