Minacs Group (USA) Reviews

Updated June 20, 2015
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17 Employee Reviews

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  1. Ok place to work, Challenging for sure.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Liaison in Austin, TX
    Former Employee - Liaison in Austin, TX

    I worked at Minacs Group (USA)

    Neutral Outlook
    Neutral Outlook

    Pros

    Flexibility of schedule. Helping people resolve product issues.

    Cons

    Trying to find win/win solutions for all.

    Advice to Management

    Pay raises, do not focus simply upon "metrics".


  2. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs Group (USA)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The hours are 9-6 however have to shift bid could possible work until 10pm

    Cons

    No growth, pay not great, there is not annual raises and reviews

    Advice to Management

    Increase pay, appreciate the work your employers do


  3. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Farmington Hills, MI
    Current Employee - Customer Service Representative I in Farmington Hills, MI

    I have been working at Minacs Group (USA) full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It is an easy day 8-4:30 I do my 8 and skate

    Cons

    Horrible run, team leaders are a joke, no one helps when needed. Higher positions are soly based on if the management likes you or not

    Advice to Management

    Don't play favorites


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  5. Systems analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs Group (USA)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    client base was great. after a contract was finished the ease of moving to another contract position could be seamless given the right support from upper management.

    Cons

    managers tend to be delocalized. very hard to keep track with business expansion as well as the opportunities that entailed. hr is horrible.


  6. Not a good long-term company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Southfield, MI
    Former Employee - Technical Support in Southfield, MI

    I worked at Minacs Group (USA) full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    This place had a pretty decent benefits package

    Cons

    Atmosphere
    Environment
    Lack of opportunities
    Didn't care about employees
    High turnover rate

    Advice to Management

    Try caring about your employees instead of making it harder to work


  7. Not the best Company to Work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Southfield, MI
    Former Employee - Customer Care Representative in Southfield, MI

    I worked at Minacs Group (USA) full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great people to work with and you pick up great customer service skills

    Cons

    The Management stinks. They are constantly changing policies, but will go back to those same policies when it's convenient for them. They hire tons of people But when that happens so does the firing. I have MS and missed work. They fired me without any consideration and denied me unemployment. They have a huge problem adhering to their "dress code" when it comes to shapely and attractive women. They do not offer any set schedules for the day time and the pay is not that great (11.00 for Apple).

    Advice to Management

    Consider following and sticking to your ever changing policies. Also maybe get an actual handbook employees can refer to instead of sending out emails.


  8. Indian owned American subsidiary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs Group (USA) full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Can't really think of any.

    Cons

    American management has very little say in the operation of the company. All decisions are made from Canada and India.


  9. Great organization to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Flint, MI
    Former Employee - Program Manager in Flint, MI

    I worked at Minacs Group (USA) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of potential for growth and advancement.

    Cons

    None with organization, Location in the winter was a little challenging.

    Advice to Management

    Appreciated the opportunity to learn & grow.


  10. This call center has been the best I've ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Warren, MI
    Current Employee - Customer Service Advisor in Warren, MI

    I have been working at Minacs Group (USA) full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You feel like you're part of a family. Management actually cares, not only about you as the advisor, but for the customers as well (Goes a long way for me). They do things to help keep the morale high. Activities, week long events etc.

    Cons

    Unless you get promoted to a higher position or move to a higher department, your pay can cap out within a year.

    Advice to Management

    None that I can think of.


  11. Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Southfield, MI
    Former Employee - Call Center in Southfield, MI

    I worked at Minacs Group (USA) part-time (More than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    People great everyone helps others.

    Cons

    Benefits, Team Leads and pay not great. Only 5 paid holidays.

    Advice to Management

    Senior Management..who are you?



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