Minacs Group (USA)

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Minacs Group (USA) Reviews

Updated January 28, 2015
Updated January 28, 2015
16 Reviews
2.3
16 Reviews
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Employee Reviews

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  1.  

    Ok place to work, Challenging for sure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liaison in Austin, TX
    Former Employee - Liaison in Austin, TX

    I worked at Minacs Group (USA)

    Pros

    Flexibility of schedule. Helping people resolve product issues.

    Cons

    Trying to find win/win solutions for all.

    Advice to ManagementAdvice

    Pay raises, do not focus simply upon "metrics".

    Neutral Outlook
  2.  

    Systems analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs Group (USA)

    Pros

    client base was great. after a contract was finished the ease of moving to another contract position could be seamless given the right support from upper management.

    Cons

    managers tend to be delocalized. very hard to keep track with business expansion as well as the opportunities that entailed. hr is horrible.

    Doesn't Recommend
    Negative Outlook
  3.  

    Not a good long-term company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Southfield, MI
    Former Employee - Technical Support in Southfield, MI

    I worked at Minacs Group (USA) full-time (less than a year)

    Pros

    This place had a pretty decent benefits package

    Cons

    Atmosphere
    Environment
    Lack of opportunities
    Didn't care about employees
    High turnover rate

    Advice to ManagementAdvice

    Try caring about your employees instead of making it harder to work

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Not the best Company to Work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Southfield, MI
    Former Employee - Customer Care Representative in Southfield, MI

    I worked at Minacs Group (USA) full-time (more than a year)

    Pros

    Great people to work with and you pick up great customer service skills

    Cons

    The Management stinks. They are constantly changing policies, but will go back to those same policies when it's convenient for them. They hire tons of people But when that happens so does the firing. I have MS and missed work. They fired me without any consideration and denied me unemployment. They have a huge problem adhering to their "dress code" when it comes to shapely and attractive women. They do not offer any set schedules for the day time and the pay is not that great (11.00 for Apple).

    Advice to ManagementAdvice

    Consider following and sticking to your ever changing policies. Also maybe get an actual handbook employees can refer to instead of sending out emails.

    Doesn't Recommend
    Neutral Outlook
  6.  

    I reported a threatening, potentially violent, toxic co-worker and as a result was fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Autmotive Consultant in Southfield, MI
    Former Contractor - Technical Autmotive Consultant in Southfield, MI

    I worked at Minacs Group (USA) as a contractor (more than 8 years)

    Pros

    It was a reputable company until it's founder, Elaine Minacs, passed away. Her kids sold it to Aditya Birla who are in the process of running it into the ground. After that it's become a miserable place. Stay away.

    Cons

    Over 8 years tenure in a call center environment, had established myself as one of the more knowledgeable people there. Reported a co-worker who was literally threatening to beat people up in the parking lot. Was fired as a result. Was never written up in over 8 years, was a "go to" person for many in the center, zero justification for their actions.

    Advice to ManagementAdvice

    Just keep on going to church and keep on feeling great about yourself: I know the truth and so do you. Many other people know what you really did, too. Your reputation will continue to suffer as a result of your actions.

    Doesn't Recommend
    Negative Outlook
  7.  

    Indian owned American subsidiary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs Group (USA) full-time (more than 10 years)

    Pros

    Can't really think of any.

    Cons

    American management has very little say in the operation of the company. All decisions are made from Canada and India.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great organization to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Flint, MI
    Former Employee - Program Manager in Flint, MI

    I worked at Minacs Group (USA) full-time (more than 5 years)

    Pros

    Lots of potential for growth and advancement.

    Cons

    None with organization, Location in the winter was a little challenging.

    Advice to ManagementAdvice

    Appreciated the opportunity to learn & grow.

    Recommends
    Positive Outlook
  9.  

    This call center has been the best I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Warren, MI
    Current Employee - Customer Service Advisor in Warren, MI

    I have been working at Minacs Group (USA) full-time (more than a year)

    Pros

    You feel like you're part of a family. Management actually cares, not only about you as the advisor, but for the customers as well (Goes a long way for me). They do things to help keep the morale high. Activities, week long events etc.

    Cons

    Unless you get promoted to a higher position or move to a higher department, your pay can cap out within a year.

    Advice to ManagementAdvice

    None that I can think of.

    Recommends
    Positive Outlook
  10.  

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Southfield, MI
    Former Employee - Call Center in Southfield, MI

    I worked at Minacs Group (USA) part-time (more than a year)

    Pros

    People great everyone helps others.

    Cons

    Benefits, Team Leads and pay not great. Only 5 paid holidays.

    Advice to ManagementAdvice

    Senior Management..who are you?

    Neutral Outlook
  11.  

    Great opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Farmington Hills, MI
    Former Employee - Program Manager in Farmington Hills, MI

    I worked at Minacs Group (USA) full-time (more than 10 years)

    Pros

    Minacs offers a good salary, nice hours and lots of practical work experience. Farmington Hills office decor is very "polished".

    Cons

    Benefit are very expensive (not competitive). Communication from management to workers is non-existent. Toxic co-workers are not dealt with very efficiently. Position titles are not consistent with industry.

    Advice to ManagementAdvice

    Communicate, communicate, communicate.

    Recommends
    Neutral Outlook

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