Minacs Reviews

Updated October 22, 2014
Updated October 22, 2014
307 Reviews
2.6
307 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anil Bhalla
6 Ratings

Review Highlights

Pros
  • good work life balance and offered price (in 10 reviews)

  • The company offers a very Good work environment (in 15 reviews)


Cons
  • I felt as though I was chained to a desk having to be in a call center environment (in 10 reviews)

  • The team leaders were incompetent (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Employer freindly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs full-time (more than 3 years)

    Pros

    People are happy with the Work Culture
    Scope to learn

    Cons

    Salary increments are less, most of the workers are underpaid
    Management

    Advice to ManagementAdvice

    Keep in mind the current trends in the market

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Its a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Farmington Hills, MI
    Current Employee - Customer Service Representative in Farmington Hills, MI

    I have been working at Minacs full-time (less than an year)

    Pros

    The job is cool. The training went smoothly and was able to be used on the floor. Both interviews were very straight forward .

    Cons

    The scheduling is not the best and the hours change constantly. The breaks are short.

    Advice to ManagementAdvice

    Interact more with the emlpyees

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Popularity Contest!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care in Warren, MI
    Former Employee - Customer Care in Warren, MI

    I worked at Minacs full-time (more than 3 years)

    Pros

    Unlimited overtime. Easy calls. If you have a desire to move up, you can with hard work. And of course, sucking up.

    Cons

    This is for the OnStar contract:

    MANDATORY overtime, sometimes 5-10 hours extra per week. This is on top of the already awful schedules you get, which are based on your call quality, customer service surveys, and sometimes (but rarely) seniority. My dept had about 50 people and if you were below the 3rd top ranking person, you'd get stuck with an awful schedule. An example of these "awful schedules" would be working 8am-noon. Having a 4 hour gap. Then coming back from 4pm-8pm. Not exactly an easy schedule for more working families!

    Goals and metrics changing literally almost daily. You might be on top of your game and taking 100% calls, but then they change something dumb, like call scripting, and it can absolute devastate your scores.

    You have to plan you 2 week vacations over a year in advance.

    They have a ridiculous pay cap. 12.65/hr at MAX! Unless of course, you kiss butt and become a team leader which even that salary is a joke. Required to work mandatory OT and you salary at 31k.

    BIG THING: BED BUGS!!! I found one myself, reported it to HR who told me to block off the desk area and someone would check it out. Next day, people were sitting there. No one checked it out. Disgusting place! Disgusting people!

    Advice to ManagementAdvice

    Grow up and forget about popularity. Your management is full of gossipy, mean-spirited people who are literally looking for reasons to fire employees. You have complained about employee morale? You know what the problem is! I can't wait until Minacs loses it's OnStar contract! Maybe then people will start respecting the product!

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Intro to Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Southfield, MI
    Current Employee - Technical Support Representative in Southfield, MI

    I have been working at Minacs full-time (more than an year)

    Pros

    Incentives for meeting metrics
    Overtime available
    Coaching until you become professional
    Looks good on resume
    Always hiring
    Low pay

    Cons

    will be put on a 30 to 60 day writeup for lates that occurred months ago.
    They will figure out a way not to give you unemployment
    High turn over rate
    Low tuition reimbursement

    Advice to ManagementAdvice

    The office environment can be thick with gossip if your sleeping with co-workers

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    AVOID AT ALL COSTS!! RUN FAR, FAR, FAR, FAR AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Warren, MI
    Former Employee - Customer Service Representative in Warren, MI

    I worked at Minacs full-time (less than an year)

    Pros

    The co-workers are friendly, and there are chances for OT, but as you will find out below, you do not want to be here.

    Cons

    Settle in and I'll tell you a real-life horror story that Hitchcock himself couldn't pen.

    When I was hired into Minacs, the recruiter lied of many facets of the job. He said there would be plenty of chances for advancement, but this was an absolute farce. You are hired to take call after call after call, and that's it. God forbid you spend more than one minute in what they call "after call work". You'll get a team leader screaming at you to get back into ready.

    I could go on and on, and tell you plenty of stories. But without ranting I will get into the reason why I was dismissed. The very first day we were told we could set up our direct deposit. I had all of my items ready, including my voided check. The premise is that we would get a $100 bonus if it was set up right away. I gave my items to the employer and waited to see what would happen.

    As the months progressed, I forgot about it until December. I had come to find out that the bank would not honor the bonus, because the company took too much time to set up the direct deposit. It had taken them 73 DAYS TO SET IT UP!!!! When I asked a bank officer what had happened, she said that she had never witnessed something like this before, as even the United States Social Security only takes around two months. The bank officer told me the only explanation was absolute laziness on behalf of the employer.

    When I brought this matter up to HR, they looked for any reason to fire me, including the two sick days that I had taken with a doctor's note some weeks before. The HR and upper management at this place is a complete and utter joke, and the only thing worse than their incompetence is the lax way they do their jobs.

    Run away from this job. Wait and find something better. You'll thank yourself, trust me.

    Advice to ManagementAdvice

    Fire all of HR and start over. Take an active approach to making the company better instead of harder to work for. Don't fire everyone for any reason you can think of. Good advisers don't grow on trees and are very difficult to replace. Either that, or go back to India because you won't have that contract too much longer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs

    Pros

    Fun place to work
    Good pay
    Work for the call center department for Netflix-FREE netflix

    Cons

    The people that call you are dumb. that is the nicest thing I can say about them, most of your calls will be why is it asking me to log in when they log themselves out, and I forgot my password so its your fault.

  8.  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Richmond, VA
    Current Employee - Tech Support in Richmond, VA

    I have been working at Minacs full-time (less than an year)

    Pros

    The position was very easy to comprehend. Most coaches were easy to speak to.

    Cons

    Management did not understand how to be a leader and lacked the communication to do so.

    Advice to ManagementAdvice

    Communication is key towards better success

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Call director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Director in Southfield, MI
    Current Employee - Call Director in Southfield, MI

    I have been working at Minacs full-time (less than an year)

    Pros

    It's a fun environment, you get incentive from sales of the most AppleCare I'm a month. Good hours if you sale AppleCare

    Cons

    Change policy every few months. You have to sale a lot of AppleCare to get the schedule you want

    Advice to ManagementAdvice

    Work on communication skills.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Advisor in Warren, MI
    Current Employee - Customer Care Advisor in Warren, MI

    I have been working at Minacs full-time (more than 3 years)

    Pros

    Hours are good for me

    Cons

    Not receiving a good incentive in pay

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Former Employee - Customer Service Representative in Farmington Hills, MI

    I worked at Minacs full-time (less than an year)

    Pros

    Free Netflix overtime offered regularly

    Cons

    Not paid much inflexible scheduling

    Recommends
    Positive Outlook
    Approves of CEO

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