Minacs Reviews

Updated July 15, 2015
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2.5
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Recommend to a friend
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Anil Bhalla
11 Ratings

Pros
  • all is well work life balance is good (in 12 reviews)

  • The company offers a very Good work environment (in 14 reviews)

Cons
  • The customers can berate us, with the team leaders siding with the customer regardless (in 16 reviews)

  • I have been in the call center/customer service industry for 15 years and this is by far the worst place I have ever worked for ever (in 10 reviews)

More Pros and Cons

129 Employee Reviews

Sort: Popular Rating Date
  1. specifyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    pay is good for type of job.work atmosphere is great and co-workers are very helpful. team leaders are there to help you succeed. Enjoy working there.

    Cons

    the bidding of shifts is annoying. EVERY move you make during a call is tracked and documented and WILL be used against you.


  2. Customer service to the max

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs

    Pros

    Free Netflix account Chance for speed programs

    Cons

    Constant queues Not enough support for floors

    Advice to Management

    If you are going to say your going to do something to make the job site better or the call volumes easier, actually do it.


  3. Helpful (1)

    Customer Service Rep @ Minacs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Prioe Authorization Representative in Richmond, VA
    Former Employee - Customer Service Representative/Prioe Authorization Representative in Richmond, VA

    I worked at Minacs full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They provide an intense training for 4-6weeks. Not many companies will provide paid training. The knowledge provided will increase your opportunities in the insurance & medical field as a professional.

    Cons

    The downside is when hired information provided regarding raises & pay increases were not performed as stated. There also needs to be improvement in management. Lack of consistentency is not good for building accountability and character.

    Advice to Management

    My advice to management is to hire leaders who display a higher level of integrity and character. Pay attention to the Team Leaders within the company, allowing those individuals the opportunity to become managers. After all, they already have an inside view on how the company could advance and what changes could benefit everyone.


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  5. Great place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a company with rapidly changing business. Because of this there are plenty of opportunities to move up and do so quickly.

    Cons

    Pay scale seems to be a bit lower than other companies in the same industry. May be related to CRM business model


  6. Minacs western union

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farmington Hills, MI
    Former Employee - Anonymous Employee in Farmington Hills, MI

    I worked at Minacs

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good hours for the most

    Cons

    Very strict. The company I was working at relocated with out letting anybody know


  7. Treated like a work horse and put out to pasture once they don't need you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Farmington Hills, MI
    Former Employee - Human Resources in Farmington Hills, MI

    I worked at Minacs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being treated like a mule, under paid, will be fired in a moments notice, and constant threats of termination from management.

    Cons

    Terrible hours, poor environment, moronic bosses who act like children, constant presence of drugs and alcohol with coworkers and some management.

    Advice to Management

    Pay your employees what they are worth. There is no reason Netflix agents are only paid 11.50 an he when Minacs is paid 75 per hr per agent on the phone.


  8. Helpful (2)

    ugh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs

    Pros

    None at all. I hate this place.

    Cons

    Terrible just plain terrible. This place sucks.


  9. Rough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Warren, MI
    Former Employee - Team Leader in Warren, MI

    I worked at Minacs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people, the OT was awesome

    Cons

    The management and politics were terrible

    Advice to Management

    Hire people who are worthy not because they are your friend.


  10. CUSTOMER SERVICE REP 1 NETFLIX

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAR I in Farmington Hills, MI
    Former Employee - CAR I in Farmington Hills, MI

    I worked at Minacs full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The money is good, but no raise unless you move up in the company. They offer benefits after 90 days. Very good environment there are TVs surrounding the work area. They want you to do well and enjoy your job. What other place can you watch TV and talk on the phone with a customer that you enjoy unless you get a meanie.

    Cons

    There is a survey line after every call, it's not representative based and it could go against you at times.

    Advice to Management

    Don't just fire someone because of the survey results. Actually assess the call and then come up with a legit plan to fix it. Not all call are because the rep was bad it because the customers want reps to do things outside of the rules and get mad then gives the rep a no on the survey. It's not right.


  11. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minacs full-time (More than 5 years)

    Pros

    Good Start up job

    Cons

    Take long time to get a increase in pay. They don;t give everyone a chance to advance. The managers playfavoites



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