Minute Clinic Reviews

Updated July 21, 2015
71 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

71 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Minute Clinic APRN - some good, maybe more bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - APRN in Kansas City, MO
    Current Employee - APRN in Kansas City, MO

    I have been working at Minute Clinic

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Pays well Low stress if you don't get into the work politics At the end of the day, you are finished when you leave Can work minimum of 30 hrs/week and be full time The only JCAHO accredited retail health setting in the area. Upper management (not at the state level- more corporate) has a great vision for the future.

    Cons

    Poor management in the KCMO market- managers with no experience or training as managers, or for that matter , very little experience as NPs really; they are lazy and provide very little support to the providers, which is supposed to be one of the main functions of this position Won't be practicing to the full extent of the NP scope. Holidays and weekends There's not a lot of career growth opportunities unless there happens to be a management position that opens up. The health insurance is not very good compared to what you can get working in some of the local health systems (minus HCA- theirs is worse).

    Advice to Management

    CPMs- do your job of supporting the provider SPM- don't hire your friends and let them get away with not working, they will bring you down Upper management- the local managers here have too much autonomy; stop hiring such inexperienced managers, the whole market is suffering from their immaturity


  2. Helpful (9)

    I like it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner
    Current Employee - Nurse Practitioner

    I have been working at Minute Clinic full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work alone. I know it is clean because I cleaned it. I know where and what there is for stock & supplies because I ordered/received and organized them. 13 different staff members haven't already ruined my day before I see a single patient. There is no stack of work awaiting me on my desk (virtual or paper) that will take another two hours to complete. There are no poorly taken notes (virtual or paper) left by a triage nurse that fail to ask pertinent questions and therefore necessitate a call to the patient when it could have been done in a helpful manor the call for more information could have been eliminated. There are no drug reps. There are no mandatory pre work day, lunch, or post work meetings that mid levels seem to have to attend but no one else. There are no mandatory committees that suck your wil to live. There is no one passing you in the hall with a piece of cake on a plate having come from an hour break that you do not get because 'you are a provider'. There is no improperly set up procedure room for the procedure you specifically communicated to the MA that would be taking place. There is no wondering why your MA is sitting on Facebook on a computer tucked away out of the patient care area while you are hands deep in need of an XL speculum trying to figure out how to get one now. There is no comaining to management about ineffective unhelpful support staff only to be told those staff are the 'best' at what they do. There is NO double or triple booming of a single time slot. The clinic has an Open and a specific CLOSING time; I am expected to work only inbetween these specific times. I am expected to take an hour off clock off work lunch break on weekdays and 30 minutes on weekends. I am expected to spend whatever amount of time is appropriate for the problem I am addressing. If it is a cold, I have time to actually explain this process. All patients sign up and have the expectation they will be waiting their turn. They do this with much less fuss than my experience was with ALL my patients having an appointment time that could never be met basically because in this universe (so far) there are not three 1:15's. I do not have to diagnose/educate/write for/manage/treat a previously missing to healthcare individual who has need for immediate management of insulin dependent diabetes, hypertension, Hypercholesterolemia, decreased renal function and chronic low back pain in 15 minutes. (But, I do get 15 minutes or if I like 20 minutes, to fully explain a cold and appropriate treatment plan and expected clinical course for said ailment). The drug seekers handbook (and we always suspected there was one) clearly states that MC does not prescribe controlled substances!! What was once 30-40% of my day... Now, I can say in six years... Probably 6 visits like this per YEAR. They don't waste their time. Like I said. MC has made the handbook as a DO NOT BOTHER.

    Cons

    People can freak out or be cranky and there is no one else to manage their emotion or dilute it. Just you. So, either you learn from each experience on how to manage sick people's frustration at wait time or not getting an antibiotic or you getting an actual break or you decide this isn't for you. You are in a work environment that does not want you to throw an antibiotic at colds and bronchitis and non strep sore throats. Well, everyone here is antibiotic seeking. So were you last time you had what you knew was a cold. They are miserable and we are all prone to magical thinking and seeking a quick fix. You have the time to explain why an antibiotic isn't necessary in a way people can accept and understand. If you do not wish to perfect this skill and find this one interaction bothersome. Do not work here.

    Advice to Management

    Allow busy sites some control over their sign ins at two increments throughout the day so that administrative duties can be performed. I see that our busy sites are in chronic disorganized states and this makes the day intolerable. Anxiety over getting call backs, labs, ordering, stocking done before closing makes distracts from patient care (mentally) and because we are all committed to patient care.. Guess what does not get done? (Yes, the very things that must be done to have an effective work environment). I float to sites that are so awful, they are the busiest sites & in general the worst supplies and dreadfully haphazardly organized and not clean to my standard (and probably not yours either) with out dated supplies and tests without controls because the provider is providing endless patient care. (While I know this is the company goal, to maximize quality care & have us doing mostly patient care). However in my time here I know that the support duties I must do are vital to a functional site from day to day. And if unable to complete them they build to a level such that they become unable to be done at all- which is an awful emotional and physical space to be in every day. These sites have the highest staff turn over and lowest provider satisfaction and tend to then be staffed by the newcomer in wait for a better 'home site' to come around. This the continued burn out, trial by fire, loss of what otherwise would have been a great team member from the company all together. Continued disorganization at that site. It is a loop that feeds upon itself. This must be addressed as this is how we initiate all our new staff it seems. An awful thing for a new grad who has not experienced the awfulness of a different clinic environment will leave not knowing that at a middle of the road site is pretty much perfect. There is perfection to be had here but we must work on being kind to slow and obnoxiously busy sites to make staff willing to work there for the long term. I believe this is my nirvana. I'd like to see other's find it too. Based upon my pro's & con's one can tell I came from a previously VERY bad clinic experience so I've been committed to finding my way through to nirvana. I was tenacious and did not let a great many things turn me off of MC. I'd like to see us do better.


  3. Helpful (5)

    Not a forever job

    Current Employee - APRN in New Haven, CT
    Current Employee - APRN in New Haven, CT

    I have been working at Minute Clinic

    Pros

    1. Good salary 2. Hires new grads 3. For new grads, the book of MC guidelines can be helpful 4. Pays for DEA and has a yearly CME allowance

    Cons

    1. Long hours 2. Mandatory one hour unpaid lunch break 3. Mandatory every other weekend shifts 4. Open holidays 5. High turnover rate 6. Very isolating to work by yourself all day, especially in a slower clinic with no windows 7. Not easy to get time off 8. May have to drive up to an hour to cover another clinic 9. No sense of team, barely even have met all the other NPs 10. Basically mandatory meetings every 2 months for 2+ hours on Sunday nights (often after working all day) 11. Pressure to see as many patients as possible and the amount seen at your clinic is essentially your responsibility 12. Chart reviews are done on a percentage of your charts through email- difficult to deal with some because there is no tone in email and feels like you are getting reprimanded, even if you accidentally say you used a blood pressure cuff that was not the best fit

    Advice to Management

    1. Decrease amount of weekends 2. Pay us for lunch or allow us to take 30 minutes 3. Help to increase positivity on the team, make us feel good about the work we are doing 4. Not necessary to open so many clinics on holidays


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Can be a great job, depends on your lifestyle and goals.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minute Clinic

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -flexible scheduling -bonuses (that don't necessarily reflect your abilities, but rather just the luck of the clinic you're in).

    Cons

    -working every other weekend -you must work out a schedule that's dependent and opposite of someone else's -patients can get very agitated with long waits


  6. Helpful (6)

    Great job for a new grad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Nurse Practitioner
    Current Employee - Family Nurse Practitioner

    I have been working at Minute Clinic full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Guidelines to help you wade through the sea of clinical decision making. Medical director a phone call away if you need help.

    Cons

    Isolated environment can be a little lonely. Kiosk used for patient sign in can be very challenging to use especially for elderly patients. Lots of extra responsibilities like cleaning, stocking, checking pts in and out, dealing with insurance and payment issues, marketing of the clinic with no real guidance on how to do so.

    Advice to Management

    Great concept to provide cost effective care with minimal waste. Take into consideration all the extra duties placed on providers and be more flexible with visit times and clocking out at night. After a busy day with pts back to back, it can be difficult to clock out on time and get everything done. Maybe leave 30 min at the end of shift to finish up? Sometimes the last patient of the day runs late and then providers are forced to clock out and work off the clock to finish up. Teach providers how to market the clinic. We are held accountable for the success or failure if the clinic but not really taught how to market. It's a tough predicament to be responsible for something I'm not trained to do.


  7. Helpful (1)

    Retail health

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FNP in Avon, CT
    Current Employee - FNP in Avon, CT

    I have been working at Minute Clinic

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, hires new grads. Independent work environment. potential for management and growth. Plenty of over time

    Cons

    This job offers a limited scope of practice. Small work area. Work alone at site. Must find your own replacement if sick or need time off.

    Advice to Management

    In this region it is difficult to get any time off. Weekends are scheduled 1 year in advance.


  8. Helpful (7)

    The pros do not outweigh the cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner
    Current Employee - Nurse Practitioner

    I have been working at Minute Clinic full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Generally it is easy to get ahold of the managers and physicians on call. It is nice to only work 3-4 days per week. The other nurse practitioners in the district are nice and helpful. It can be nice to work by yourself, you are kind of "the boss" so to speak.

    Cons

    Well first off, they talk a good game when you get hired in but you quickly realize that everything isn't as it seems. I was hired as a float and was promised a home clinic within 3 months. They told me I'd be reimbursed for my mileage which never happened. I would send in the completed forms to the manager and they'd just disappear. They'd pull me all over the districts, sometimes I'd be driving 90 minutes to get to work. They also play favorites in terms of who gets better locations. If there was a sick call on my scheduled shift and there was an oncall person, they'd move me from a clinic close to my house to cover the sick call an hour away and let the oncall person stay at their home clinic. When I am oncall, I don't get a choice, I have to drive to whatever clinic that sick call came from. As for the workload, sometimes it can be maddening. At some clinics, it's not unusual to see 50 patients in a shift. And people get mad. They'll knock on the door and interrupt the current visit. If you don't answer it, they'll call corporate and then you'll get reamed for not checking on the patient because "there might have been an emergency". You have to answer the phone while doing sick visits which can be hell. The managers never take care of calls, they just forward it to you to take care of it. Sometimes they call for really unimportant things that you have no control over, just to shame you "so you're aware of the situation and can avoid it next time". Sometimes patients will get verbally abusive when they realize that you are closed on heaven forbid, you need to take a lunch or use the bathroom. Another issue is the scope of practice. I started off at this job as a new grad and the guidelines were comforting. However, as I've continued to work at Minute Clinic, I've felt so restricted by guidelines. You can't even write for steroids for a wheezy person with bronchitis without calling the physician on call. Now, we're also doing these complete health reviews and we're not allowed to document that a patient has diabetes or tell them that they have diabetes even though they fit the criteria to be diabetic (high HgA1c and fasting blood sugar). I find this morally wrong. CVS simply wants the money generated by doing the exam but doesn't want to shoulder any possible lawsuit regarding treatment. The benefits, especially the health insurance, are a joke. For one person, the premiums are almost $2500 a year not including the $750 deductible. If you go to a lower tier plan, you're paying $1500 in premiums but your deductible is $5000. If you want insurance for yourself and a spouse, forget about it, the premiums are over $7000 a year. Also, it can be really difficult to ever get vacation time. You accumulate it at a snail's pace but you basically have to find coverage for your shift or do some fancy switching with other providers in the district to make it happen. Only the manager seem to be able to take vacations.

    Advice to Management

    Make the bonus something realistic. The bonuses are in a tiered system and getting the highest bonus is literally impossible, you'd have to see at least 75 patients a day every day. Hire more per diem staff so providers can actually take vacation time.


  9. Helpful (3)

    It's Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minute Clinic full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good salary Gift card given every quarter Helpful coworkers and managers when it comes to answering questions.

    Cons

    -Slow EMR and out dated browsers and old computers (this hopefully will be changing soon due to new EMR coming out) -Benefits are ok, but expensive -Sometimes employees are short on hours and have to beg managers for extra shifts. -Slow PTO accrual, and its always a long drawn out process to get your PTO. -Only 40 hours of PTO roll over to the next year.

    Advice to Management

    Make sure that your employees get the hours that they are promised. Don't make promises you can't keep.


  10. Problems with the view of Minute Clinic

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Minute Clinic

    Pros

    1.Minute Clinic has been owned by CVS/Caremark for about 6 years. It is headquartered out of Woonsocket, RI. 2.When you ask for an address/location, it readily identifies the person answering since there are only 2 or at most 3 people working at any one of 600 locations in the 26 states where we are employed. The location is important when discussing pay which changes by area.

    Cons

    3.I wish I had thought of a better way to communicate with you. These problems can not be unique to MC. Couldn't you offer a county or state option? 4. Will write a review some other time since I have been with MC for 8 years and think it is a great place for independent nurses who like the hours and fast pace.


  11. Helpful (11)

    What an Awful Corporation...... Avoid if possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Nurse Practitioner in Columbus, OH
    Former Employee - Family Nurse Practitioner in Columbus, OH

    I worked at Minute Clinic full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It was a pay check.

    Cons

    The list is endless. These are just the highlights 1. Cook Book Medicine- take all of you education you learned in graduate school and toss it away, as it won't be needed. There will be 3 binders for you to cook/practice from. 2. Reviews will be based on ridiculous patient scores and absolutely no accountability from the people who review your charts. If they say you did something wrong, then you did. Even though you followed the cook book Also if you wanted to do any chronic care like order a lab other than a strep DNA probe you are sorely mistaken. 3. Horrible schedule- be prepared to work where ever works for the company - even if 40 minutes away and yoiu drive past all of the other clinics top get to your assigned clinic for the day. Also If you like to never know where you will work next month its a great place for you. 4. Politics- if you like to kiss up a lot then this job is perfect. 5. Treated like a trained monkey. If you can do, registration, a history, testing, physical exam, education and collect co-pays in under 10 min- perfect. However,some how the rapid strep test or flu test take 6- 10 minutes itself I am not sure which part was omitted. Just pray the patients don't ask any questions 6. Basic healthcare at its worst. - people on here have said evidence based practice well i will give that some of there cook books do contain EBP- however so many of the referrals and reasons you cannot see a patient have no bases in reality and make absolutely no sense let alone evidence based practice 7. Don't get caught helping cash pay patient go to another pharmacy, even if the medications are free else where. 8. Management- just a joke. The must all be taught how to micromanage but, if kiss up enough you might get dog bone/treat, I mean a CVS gift card. 9. It all about the money and numbers- how many more can you see 30, 40, and one daily God willing, 50. You are just a body that can be replaced with some other unfortunate soul. 10. Get that master degree out so you can use it as a dust pan to sweep up the floor in your windowless, fluorescent lighted cell... i meant to say office. You can also use that paper to go clean the bathrooms. I think most prisoners in jail at least get a window. (even if it had bars on it, that would be better than nothing) And also your office for some reason has a thermostat in it. It is purely just for show, it actually doesn't go to anything. It just for decoration like the vents in the ceiling are. If you are hot get a fan and if cold get a space heater that your manager supplied but are not technically allowed to have at a joint commission approved and accredited facility.Heaven forbid if you get caught with ones if the joint commission shows up because that will all fall on your head. 11. And finally even if the patients are the rudest people on earth and even though it is posted what insurances the clinic accepted be prepared to get written up or scolded at for a patient waiting 30 minutes just to be told again we don't take your type of managed medicaid plan but since you waited 30 minutes and then complained for another 30 minutes here is a CVS gift card for your time and lovely complaints. Don't just walk away but run away from this type of numbers and money only scheme. And all of the 5 stars ratings on this website are just the higher up management trying to lure you into a trap of good pay but horrible treatment and work life balance. Be prepared for an antidepressant with in 6 month of being hired. Just a FYI, all of the people who were hired at the same time I was, left within 6 months.

    Advice to Management

    Come to reality of what this company was intended to do: reasonably priced, high quality health care. Not a one size fit all t-shirt that fits no one to wear.



Showing 71 of 72 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.