Mission Federal Credit Union

www.missionfed.com
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Mission Federal Credit Union Reviews

Updated June 9, 2015
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4.1
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Recommend to a friend
Approve of CEO
Mission Federal Credit Union CEO Debra Schwartz
Debra Schwartz
7 Ratings

12 Employee Reviews

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  1. Helpful (2)

    Great. Company to work for but not perfect.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in San Diego, CA
    Current Employee - IT Analyst in San Diego, CA

    I have been working at Mission Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and good compensation with excellent benefits. The management team is great and the employees and customers really seem to matter.

    Cons

    The processes are a bit dated and that can be frustrating for someone in IT, other than that the only other thing that would be a negative is their resistance to telecommuting and the traffic near the office.

    Advice to Management

    Continue to do what you do, but recognize the value in updated technology and processes.


  2. Okay, needs some improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Service Representative in El Cajon, CA
    Former Employee - Universal Service Representative in El Cajon, CA

    I worked at Mission Federal Credit Union full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Always busy, co workers become family, benefits, 401k, incentives paid when goals reached,

    Cons

    Not enough training, becoming a "bank," goals keep getting raised which makes it too stressful, upper management doesn't appreciate the branch people

    Advice to Management

    Train yourselves on procedures so you know how to help when needed, don't play favorites because you usually favor the laziest who knows how to act busy or the cheater


  3. Telephone Consultant II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Consultant II in San Diego, CA
    Current Employee - Telephone Consultant II in San Diego, CA

    I have been working at Mission Federal Credit Union

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good hours, work/life balance is great. Bonuses are decent.

    Cons

    Much of the company's responsibilities are left in the Contact Center's hands. You will be handling calls for all departments, without training for it, and sometimes without notice. Systems are old, and policies outdated, making for upset members. Plan on being tied to your chair for 8 hours, even being 10 seconds late from breaks and lunches will get a a bad schedule. No room for growth at this company.

    Advice to Management

    Look at other ways to motivate employees, rather than taking away, or demanding. Be more open to getting change. It's good to be on-board with upper management, but listening to the front line will only increase the production and member satisfaction.


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  5. Helpful (1)

    good company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mission Federal Credit Union

    Pros

    Good company policies
    Fair
    Takes care of customers/members as much as possible

    Cons

    constant changes to policy and procedures


  6. Helpful (2)

    A company that really treats it's employees and members like family!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in San Diego, CA
    Current Employee - Human Resources Generalist in San Diego, CA

    I have been working at Mission Federal Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredible company culture! Company really cares about it's members and employees! The Senior Management team are all very approachable and there is a lot of room for advancement in all departments in the organization.The HR and training team have a great relationship which makes transitioning into this company a breeze!

    Cons

    I do not have any cons about this company.

    Advice to Management

    Keep up the good work! I really appreciated how approachable and down-to-earth each and every one of you were.


  7. Helpful (1)

    Organization Focused on Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mission Federal Credit Union full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a mid size organization which is supporting a loyal base of customers. As a team member, you have opportunity to interface with different business areas and staff. The staff turn-over is very minimal, consequently, the team is very stable and consistent in its business practices.

    Cons

    Constraints on use of new technologies and innovation. Organization is fairly conservative in its implementation models

    Advice to Management

    Recognize and reward innovation. Embrace new ideas.


  8. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in San Diego, CA
    Former Employee - Teller in San Diego, CA

    I worked at Mission Federal Credit Union part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great company culture. Offers benefits to part time employees

    Cons

    Lower pay than average and not enough career opportunity


  9. Helpful (1)

    I think this a good, strong company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Consultant II in San Diego, CA
    Current Employee - Telephone Consultant II in San Diego, CA

    I have been working at Mission Federal Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly staff, eager to help you be successful.

    Cons

    Some departments don't like to do their jobs, and thus it makes it difficult to accomplish yours, but supervisors are always trying to change this.

    Advice to Management

    Have a central place to make suggestions about other departments, so we can change member's experiences to 100% positive. Have more room for movement, such as classes to train for another position to move up.


  10. Interesting, but Senior Management change was a major shift in culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mission Federal Credit Union

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Solid company
    Good people
    Stable client base
    Great 401k program
    Lots of PTO

    Cons

    Upper management is trying to turn it into another local credit union, if they don't do it, then Mission Fed doesn't

    Advice to Management

    Keep what made MFCU great and don't concentrate so much on what makes SDCCU great.


  11. A company that TRULY cares about their employees and members.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in San Diego, CA
    Current Employee - Teller II in San Diego, CA

    I have been working at Mission Federal Credit Union part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The HR representative I worked with- Emily, my manager, my assistant manager, my co-workers.. ALL extremely respectful and pleasantly professional. They do their best at THEIR job which makes your job easier and they treat you like an individual and they care about you.

    Cons

    No cons so far. ONLY possible con I can think of is that they are only in San Diego, so if you are looking to relocate elsewhere there is no internal opportunities.

    Advice to Management

    None so far- very amazing management!



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