Mitchell International Reviews

Updated June 1, 2015
115 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.1
Rating Trends
Recommend to a friend
Approve of CEO
Mitchell International President and CEO Alex Sun
Alex Sun
78 Ratings

Pros
  • Many great people working there (in 11 reviews)

  • Good people to work with and fair compensation (in 9 reviews)

Cons
  • Work life balance is a myth, but celebrated at Mitchell (in 3 reviews)

  • Close minded senior management staff (in 4 reviews)

More Pros and Cons

115 Employee Reviews

Sort: Popular Rating Date
  1. Audit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people and nice place to work

    Cons

    Pay was not that great for me


  2. Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, and lots of opportunity for the right fit

    Cons

    Long work hours, expectation of overtime


  3. Product Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in San Diego, CA
    Former Employee - Product Management in San Diego, CA

    I worked at Mitchell International (More than 5 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Location, location, location. San Diego is a great place to live and work, and Mitchell is San Diego's largest independent software provider.

    Cons

    Small company serving a staid industry (insurance), so limited growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Software Engineering Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineering Intern in San Diego, CA
    Former Employee - Software Engineering Intern in San Diego, CA

    I worked at Mitchell International

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Had two really great supervisors. Overall atmosphere was relaxed and open. The people who worked there were very nice and learning was encouraged with various workshops hosted by employees throughout the week.

    Cons

    Technologies were out dated due to customer tech requirements.


  6. Helpful (2)

    Claims Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great location. Management was easily accessible. Team environment. Good perks such as on site gym, café, phone rooms, gathering areas, open work spaces.

    Cons

    outsourcing jobs to another country and not having an opportunity to become a work at home analyst. I am very sad to have had my position eliminated.


  7. Helpful (3)

    Good Company need some improvment...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Mitchell International full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good work life balance, Nice Gym, friendly people!

    Cons

    Payscale, Raises, and too much red tape very siloed

    Advice to Management

    New visionary leadership with decisive decision making for company direction!


  8. Always doing the same thing and expecting a different result

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I guess if you live close by that would be a plus

    Cons

    Weak executive management which somehow feels that as they have through the years propelled the company from 1st in a 3 way market to third that they have wonderful insights and the "keys to the kingdom". Restructures are quite common, probably averaging at least one a quarter. Generally fresh ideas - and those who produce them - are let go. Senior management stays. Results continue to be disappointing. It is surprising that the private equity funds have not just sold off the pieces and killed a dying business.


  9. Helpful (6)

    The Mitchell way is an illusion for employees and a lie for customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Newer facilities
    - Cafeteria and gym on site
    - Lots of tools for CRM, ERP and Expense Management

    Cons

    - Obsolete products especially on the Collision Repair side. The organization has been completely incompetent to release mobile, web based and platform centric applications. It got overpowered very quickly by the competition and has been extremely slow to react
    - Lack of vision and charisma from current management leading to employee low morale, disappointing product development and poor decision making process
    - Unfair and opinion biased performance review system which seems to reward incompetent and unaccountable people. High performers don't get promoted or rewarded properly on the other hand
    - Below market benefits (20% to 30% in some cases) especially with base salaries. Merit increases are random, very low for some and insanely high for others based on qualitative criteria
    - Good ol' boy network rewarding an elite few; this group is exempt of everything and spans across Management, IT, Product Management, Marketing and Sales to name a few. No matter how many misses, customers' complaints, large IT failures... they still come on top with a slap on the wrist and a huge bonus at the end of the year!!!
    - New equity firm KKR has pushed the organization to lower expenses to its maximum, decrease investments and constantly re-tool

    Advice to Management

    - Get rid of the ol' boy network and invest in a modern, fair and driven management team
    - Invest in your products, technology and people to deliver the best experience possible to your clients
    - Reward people on merit and achievements and not on opinions or perceptions. Let go of lazy, unaccountable, uncaring and lousy staff quickly but promote & grow high performers
    - Believe what your preach. The Mitchell Way is just complete BS and stop thinking people will continue drinking the cool aid


  10. Helpful (2)

    Customer Service for 8 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in San Diego, CA
    Current Employee - Customer Service in San Diego, CA

    I have been working at Mitchell International full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I work with good hard working people

    Cons

    They are getting rid of employees who have been with Mitchell for more than 10 years and outsourcing to people in India and Mexico. This company is not about equal opportunity. Their motto should be, "It's not what you know, it's who you know." Most of the time the jobs are not posted and the positions are just handed to people. The quality of work is going down the drain because of the outsourcing. Devoted employees work for this company for 7 years and still won't hire those employees on permanent. They are taking advantage of people. All the employees work really hard and upper management always takes the credit for it. Supervisors and managers need to stop playing favorites and keep an eye on those favorites because they are taking advantage. If policies are going to be enforced it needs to be enforced for all employees.

    They got rid of the school reimbursement program, a lot of the paid holidays and now we have to use our vacation time to take it off.

    There is no opportunity for growth. No objectives are given to move up in your position.

    The reviews are never on time and the merit increases are random.

    When employees do get promoted, they keep them at the same pay.

    Mitchell doesn't care about it's employees. The only goal on their mind is get rid of it's most valuable and hard working employees so they can save money for poor quality of work by outsourcing. The work we do is not appreciated and that's why we are all expendable.

    Advice to Management

    Poor quality of work and cheap labor = loss of clients! Open your eyes, not your pockets!


  11. Helpful (2)

    Collision Sales Dealer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MItchell Dealer in Detroit, MI
    Former Employee - MItchell Dealer in Detroit, MI

    I worked at Mitchell International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was the market leader with the best product available at the time.

    Cons

    Did not invest in products and allowed compatition to take over their market share.

    Advice to Management

    Invest in your products and quite putting your customers and employees threw hell.



Showing 115 of 129 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.