Mitchell International Reviews

Updated April 15, 2015
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3.1
122 Reviews
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Mitchell International President and CEO Alex Sun
Alex Sun
81 Ratings

Pros
  • I got to commiserate with some great people about all the crap we had to endure at this place (in 11 reviews)

  • Good people to work with and fair compensation (in 9 reviews)

Cons
  • Work life balance is a myth, but celebrated at Mitchell (in 3 reviews)

  • Close minded senior management staff (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Software Engineering Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering Intern in San Diego, CA
    Former Employee - Software Engineering Intern in San Diego, CA

    I worked at Mitchell International

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Had two really great supervisors. Overall atmosphere was relaxed and open. The people who worked there were very nice and learning was encouraged with various workshops hosted by employees throughout the week.

    Cons

    Technologies were out dated due to customer tech requirements.

  2. Helpful (1)

    Claims Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great location. Management was easily accessible. Team environment. Good perks such as on site gym, café, phone rooms, gathering areas, open work spaces.

    Cons

    outsourcing jobs to another country and not having an opportunity to become a work at home analyst. I am very sad to have had my position eliminated.

  3. Helpful (1)

    Good Company need some improvment...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Mitchell International full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good work life balance, Nice Gym, friendly people!

    Cons

    Payscale, Raises, and too much red tape very siloed

    Advice to Management

    New visionary leadership with decisive decision making for company direction!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    The Mitchell way is an illusion for employees and a lie for customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Newer facilities
    - Cafeteria and gym on site
    - Lots of tools for CRM, ERP and Expense Management

    Cons

    - Obsolete products especially on the Collision Repair side. The organization has been completely incompetent to release mobile, web based and platform centric applications. It got overpowered very quickly by the competition and has been extremely slow to react
    - Lack of vision and charisma from current management leading to employee low morale, disappointing product development and poor decision making process
    - Unfair and opinion biased performance review system which seems to reward incompetent and unaccountable people. High performers don't get promoted or rewarded properly on the other hand
    - Below market benefits (20% to 30% in some cases) especially with base salaries. Merit increases are random, very low for some and insanely high for others based on qualitative criteria
    - Good ol' boy network rewarding an elite few; this group is exempt of everything and spans across Management, IT, Product Management, Marketing and Sales to name a few. No matter how many misses, customers' complaints, large IT failures... they still come on top with a slap on the wrist and a huge bonus at the end of the year!!!
    - New equity firm KKR has pushed the organization to lower expenses to its maximum, decrease investments and constantly re-tool

    Advice to Management

    - Get rid of the ol' boy network and invest in a modern, fair and driven management team
    - Invest in your products, technology and people to deliver the best experience possible to your clients
    - Reward people on merit and achievements and not on opinions or perceptions. Let go of lazy, unaccountable, uncaring and lousy staff quickly but promote & grow high performers
    - Believe what your preach. The Mitchell Way is just complete BS and stop thinking people will continue drinking the cool aid

  6. Customer Service for 8 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in San Diego, CA
    Current Employee - Customer Service in San Diego, CA

    I have been working at Mitchell International full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I work with good hard working people

    Cons

    They are getting rid of employees who have been with Mitchell for more than 10 years and outsourcing to people in India and Mexico. This company is not about equal opportunity. Their motto should be, "It's not what you know, it's who you know." Most of the time the jobs are not posted and the positions are just handed to people. The quality of work is going down the drain because of the outsourcing. Devoted employees work for this company for 7 years and still won't hire those employees on permanent. They are taking advantage of people. All the employees work really hard and upper management always takes the credit for it. Supervisors and managers need to stop playing favorites and keep an eye on those favorites because they are taking advantage. If policies are going to be enforced it needs to be enforced for all employees.

    They got rid of the school reimbursement program, a lot of the paid holidays and now we have to use our vacation time to take it off.

    There is no opportunity for growth. No objectives are given to move up in your position.

    The reviews are never on time and the merit increases are random.

    When employees do get promoted, they keep them at the same pay.

    Mitchell doesn't care about it's employees. The only goal on their mind is get rid of it's most valuable and hard working employees so they can save money for poor quality of work by outsourcing. The work we do is not appreciated and that's why we are all expendable.

    Advice to Management

    Poor quality of work and cheap labor = loss of clients! Open your eyes, not your pockets!

  7. Helpful (1)

    Collision Sales Dealer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MItchell Dealer in Detroit, MI
    Former Employee - MItchell Dealer in Detroit, MI

    I worked at Mitchell International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was the market leader with the best product available at the time.

    Cons

    Did not invest in products and allowed compatition to take over their market share.

    Advice to Management

    Invest in your products and quite putting your customers and employees threw hell.

  8. Helpful (5)

    Lesson learned regarding what I don't want in a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Specialist in Coppell, TX
    Former Contractor - Customer Service Specialist in Coppell, TX

    I worked at Mitchell International as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Overtime pay is great, new Coppell, TX, office is fairly nice

    Cons

    Jobs were being outsourced to Mexico when I left, management slacked a lot, no holidays off (only Christmas--not even Thanksgiving or 4th of July), except management gets holidays off. We all worked almost every weekend and 10 hour work days, but management never stepped foot in the office on a weekend (they all did standard 8-5 shifts, 40 hour weeks). Basically, the problem was management. Customer service positions aren't allowed to even go to the restroom when they need to--have to adhere to a very specific schedule. Corporate doesn't interact with other branches much. When they had career seminars we weren't even allowed to watch the streams from Coppell because it would "take away from production". In other words, no support for career advancement.

    Advice to Management

    Upper management is doing what they can. Lower management and team leads work 40 hour, comfy schedules. They bark orders and go home while their employees are working 50 hours, 6 days a week. Don't sit around on the phone and gossip while you're chewing out your employees for a low service level. Get on the queues and phone lines yourself and fight alongside your warriors.

  9. Helpful (6)

    Relieved to be gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchell International (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I worked alongside a lot of good people.

    Cons

    Products are inferior and have been for years. Always trying to play catch up. The sales team continues to sell things that don't exist. They are asking people to do much more with less. Very stressful environment.

    Advice to Management

    Put together strong products and sell them. Quit making pieces to satisfy a single customer.

  10. Helpful (2)

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitchell International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work environment, company culture, atmosphere

    Cons

    Takes a while for transitions

  11. Helpful (6)

    Liar, Liar, Pants on FIRE !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Mitchell International

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most employees are hard working and conscientious about their role in selling and supporting our customer base.

    Cons

    Middle and upper management live in a different world. Most of them talk the talk, but DON'T OR WON'T WALK THE WALK. They encourage team work and career advancement but continue to down size every department laying off superior employees with superior skills. This will always lead to lower profits and the loss of business in the long run.

    Advice to Management

    STOP...LOOK & LISTEN !!!

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