Mitchell International Reviews

Updated June 12, 2015
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73 Employee Reviews

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  1. Helpful (6)

    These days, I would NOT recommend Mitchell as a place to work, Once was.... NO LONGER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Diego, CA
    Current Employee - Senior Software Engineer in San Diego, CA

    I have been working at Mitchell International full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    .Employees good work environment. Better in the past

    Cons

    Top heavy with Mid and Upper Level Mgt. Old-boys style-promotion

    Advice to Management

    Wake up and get it together. Think of your staff rather covering your own butts and the BOTTOM DOLLAR. Your killing the employee spirit to do a good job with the 24/7 work expectations. Your Mgt style is destroying Mitchell as a preferred place to work. Also. ENOUGH with the endless Employee surveys with NO FOLLOWUP actions.


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Web Designer in San Diego, CA
    Former Contractor - Web Designer in San Diego, CA

    I worked at Mitchell International as a contractor (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    People are supportive and friendly. Great company to work with, headed in the right direction.

    Cons

    Management is not always attentive you your issues or questions


  3. Great people work at Mitchell!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Delivery in San Diego, CA
    Former Employee - Product Delivery in San Diego, CA

    I worked at Mitchell International full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People you work with day in and day out are awesome. They make it worth getting up in the morning and doing your best.

    Cons

    Regular restructuring cycles have working people nervous about losing their job. Quote from one of the more respected senior engineers "once you reach certain pay grade you are fair game and most likely to be replaced by a junior and less costly employee regardless of performance" - that same individual was expected to work a regular day, be in a night deployment from 10 pm to 2 am and return to work next day in the morning - sometimes repeating the same routine 3 times on the same week.

    Advice to Management

    Hire more quality engineers and give the scrum teams some breathing room


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  5. Helpful (3)

    You'll probably be dissatisfied but your great coworkers can soften the blow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Mid-sized stable company, nice building/rooms, fun company-wide socials, I had a relatively good boss

    Cons

    Cheap, energy-draining. There is a significant offshore component and Indian which is fine, but there seems to be more foreign holiday celebrations than American ones. Also, get ready for late-night calls. Varying levels of competence.

    Advice to Management

    Consider paying people what they're worth and need to make a living in the US, especially in regards to the competition which can steal away your better workers. I heard various other coworkers complaining of pay.


  6. Helpful (4)

    Cut throat environment with growth opportunities if you're on the right side of the fence

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Mitchell International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you want the experience of working in a startup company (lean teams, wearing many different hats) then Mitchell is a good place to start. Although this company has been around for a long time (originally founded in 1965, then acquiring new arms of business - for example, in 1994 (Mitchell ACS/Mitchell Medical), 2005 (Fair Isaac's Workers Comp division), 2013 (National Health Quest out of network negotiation services), the company operates as if the company had just opened its doors. The other pro is the people at this company - I've met some of my best friends here, and the people who have stuck around for several years are wonderful people.

    Cons

    The biggest challenge is that leadership is failing under pressures from the new private equity partner to meet their investment objectives, and from customers who are demanding a higher level of service. There is a lot of "smoke and mirrors" in play, and the leadership team tends to place blame on those in mid-level management and below if objectives that were set without having the proper infrastructure are not met. Mitchell's leadership is notorious for using favoritism and workplace politics, pushing high quality employees out. Mitchell tends to hire upper management roles from outside. It is rare that existing employees move up in the company, and if they are promoted, they typically do not get paid as much as someone would if they were to come from outside. Work days tend to be long, and include nights and weekends regularly if you are not an hourly employee, and although Mitchell is working on doing a better job to recognize people for their hard work, recognition is still something Mitchell's management fails at doing.

    Advice to Management

    Listen to your employees and support them by building out better infrastructure for problem resolution (creating new jobs and filling them promptly so that Mitchell can deliver a higher level of service to its customers and partners), find a platform for knowledge storage and stick to it (don't jump back and forth between Salesforce and Microsoft Sharepoint). Be a "greener" employer in San Diego, and promote the use of recyclable and reusable materials, and be a healthier employer by promoting work life balance. It is clear from the work product (code, Customer Service responses, and on up) that most of your work force is overworked.


  7. Helpful (3)

    Lack of Management-Good Old Boys Club-Bad Existing Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Management in San Diego, CA
    Current Employee - Content Management in San Diego, CA

    I have been working at Mitchell International full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Every 2 week paycheck. Colleagues are good. If you go with the flow, you will survive, if not Beware. Idea's are Not accepted.

    Cons

    Lack of qualified Management, promote from within, with NO management skills. Cigna Health Insurance said Mitchell got the 'Bottom Of The Barrel' Health plan for their employees & it is not good. This company sucks the life out of you. Take, Take, Take & give nothing back. Makes feeble attempts to increase employee support after every annual employee survey, which they Fail miserably every year. This place has no clue & is just money hungry. After the failed attempt to merge with a rival company, which company lawyers should have known would create a monopoly, the federal government turned the merger down and Mitchell lost millions. Management stayed and employees paid for inept management.

    Advice to Management

    Get your act together, you are on a Downward slide. Hire Qualified Management that can motivate employees. Get out of the Good Old Boys mentality & Treat your employees fairly. Quit taking all incentives and benefits away.


  8. Helpful (4)

    Lack of Vision and Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Diego, CA
    Former Employee - Senior Product Manager in San Diego, CA

    I worked at Mitchell International full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - great co-workers who work very hard to develop great products

    Cons

    - lack of leadership and vision which makes for a chaotic, non-focused working environment - employees are not treated as an asset (e.g. Mitchell tries to get away with offering their employees with as little compensation as possible) - salaries are not competitive to industry - lack in upward mobility opportunity and career path plans

    Advice to Management

    Acquire leaders who understand how to lead and how to build a vision for an entire division and want to do right not only for the company but for their employees, too. Motivate and retain your employees by compensating them with competitive salaries, stocks, gifts, etc.


  9. Helpful (2)

    Poor/Too Much Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Diego, CA
    Former Employee - Software Engineer in San Diego, CA

    I worked at Mitchell International full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most of the people who work here are friendly. The atmosphere is usually pretty laid back.

    Cons

    The management leaves a lot to be desired. They continually ask for feedback from employees and then promptly ignore it. On the APD side you are in constant fire fighting mode. There is always a customer priority that will take precedence over your assigned work and then you will be punished for not getting your assigned work completed. Nights and weekends will be spent deploying software and you are always on call.

    Advice to Management

    When developing software, spend the money up front and do it right. The amount of money you save on one quarters budget will cost you 10 fold in future quarters. Pay your good employees at least market rate.


  10. Helpful (3)

    One of the worst corporate cultures I've experienced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some really smart people you get to work with (mostly the workers under management layer). Mitchell has experienced success in spite its poor management and products. If customers could easily switch from Mitchell's bug-ridden software, they would in a heartbeat.

    Cons

    Dysfunctional management Poor leadership/lack of clear direction Constant fire fighting mode

    Advice to Management

    First - listen to the feedback in the Employee Engagement Survey and actually do something about the valuable employee feedback. Stop wasting employee's time if you aren't going to listen to them. Second-increase pay and give bonuses to employees. Pay at Mitchell is really low. Third-only promote managers who are good at leading and communicating. Way too much politics at this place and many managers with poor people skills. Fourth-Sales should not be running the company. Stop the culture of overpromise and undeliver.


  11. Helpful (4)

    Amateur managers who haven't a clue what leadership is about.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good location by UTC, nice people, reasonable hours.

    Cons

    Veal pen sized work areas, horrific managers who are absorbed with advancing and keeping their jobs by taking credit for work of those they manage, miniscule raises, no promotions, abusive reviews.

    Advice to Management

    Train managers on leadership skills, reward hard work, provide work spaces that promote human dignity rather than detract from it, give decent raises on occasion.



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