Mitchells & Butlers

www.mbplc.com

Mitchells & Butlers Reviews

Updated January 21, 2015
Updated January 21, 2015
84 Reviews
2.7
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Alistair Darby
33 Ratings

Review Highlights

Pros
  • Great opportunities, excellent chance to progress, lots of different opportunities, great people (in 3 reviews)

  • Some nice people, flexible working, some of the benefits are pretty good (in 4 reviews)


Cons
  • Senior management structure and personnel can be awful (why are Area Managers always changing (in 7 reviews)

  • The pay's so much worse than an independent, if you're on salary and doing the hours you need to, you're going to earn below minimum wage (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent company to work for, but very high standards, not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Mitchells & Butlers full-time

    Pros

    Live in positions, in amazing locations

    Cons

    Not enough salary, branding standards are inconsistant across brands

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Duty Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Duty Manager in Bath, England (UK)
    Former Employee - Duty Manager in Bath, England (UK)

    I worked at Mitchells & Butlers as a contractor (more than an year)

    Pros

    Exposure to Front, Middle and Back office roles
    Flexible holidays
    Good training and development
    Office culture was great and team dynamics and moral was high

    Cons

    Working unsociable hours
    Salary was not appropriate to the work load
    Line manager often pushed responsibility to others

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great people but poorly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender
    Former Employee - Bartender

    I worked at Mitchells & Butlers part-time (less than an year)

    Pros

    Varied, some shifts are fun when customers are in a good mood and you get to talk to some interesting people. The chefs were great people and everyone was working their hardest. The venue had live music and some of the bands were really great. Wasn't boring like a retail job, was always busy. Fun team, some good networking opportunities.

    Cons

    Long hours, was closing every shift, wouldn't get home till around 4am on weekends. Minimum wage, not nearly enough pay for how hard you have to work. Being a woman I would get harassed by male customers, which often made me uncomfortable though you are told to just brush it off. Poorly managed, never received any formal training so sometimes felt way over my head considering it was my first job. Unsatisfied staff because of poor management and not enough budget.

    Advice to ManagementAdvice

    Train staff extensively so they know what they are doing. Educate about alcohol. Run lots of team building and training days. Keep your staff happy and they will want to do a better job.
    It was a fun atmosphere but we were all worked way too hard, and the pay was terrible. Tips can't cover rent and bills. Manager didn't have a clue, never worked the hard shifts, and always put you on for extra work when you requested it off. Needs better management and more understanding that their staff are trying their best.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful  

    Needs improvement in management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Mitchells & Butlers

    Pros

    Pleasant atmosphere and nice people to work with

    Cons

    Very low salary, bad management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Daylight robbery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pot Wash in Manchester, England (UK)
    Current Employee - Pot Wash in Manchester, England (UK)

    I have been working at Mitchells & Butlers part-time (more than 3 years)

    Pros

    Good progression opportunities if your prepared to work half the week free

    Cons

    We're do I start, overpaid idiots that have no use at all, forced to break all there own rules to run the pubs, every week less hours, in short this should be your last choice when looking to cook, run a pub or generally have any kind of a life.

    Advice to ManagementAdvice

    not sure what to say, u really are the worse pub group in Britain

    Doesn't Recommend
    Negative Outlook
  7.  

    Bartender

    Former Employee - Bar Staff in Guildford, England (UK)
    Former Employee - Bar Staff in Guildford, England (UK)

    I worked at Mitchells & Butlers part-time (more than an year)

    Pros

    Being able to meet many people and have an active surrounding. Cheaper food offers

    Cons

    hard very active work in a loud environment, Bad Payment and constant request for more hours of work

  8. 2 people found this helpful  

    A ruthless and uncaring organisation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bar/Waiter
    Former Employee - Bar/Waiter

    I worked at Mitchells & Butlers

    Pros

    Some fantastic staff, managers and ground level alike, but this is by no fault of the company.

    Cons

    Earning minimum wage is perhaps not hugely unfair, as it allows the company to remain "competitive", however with this in mind, M&B will take every possible opportunity to take money away from you that they possibly can. For example, it became commonplace where I worked for someone to be underpaid, not as a mistake, but instead to ensure that employee hour targets could be met. And I'm not talking small change, someone was once underpaid 35 hours! In addition to this, company policy is to take away 20 minutes worth of wages away from your pay check, if you have worked 6 hours in a row - as this is the UK's legal break time. However, an employee will never see this break and there is no way to retrieve the money.

    Another issue could be a company policy of turning up 15 minutes early for a team briefing, no problem there you would think, it seems reasonable that the team be informed of the days agenda and what they will all be doing. Yet consider you turn up and it is busy, ensuring that you must start working straight away. You will not be paid for this, and upon questioning a manager of how this is unreasonable, unethical and possibly illegal, I was shouted down being told that it is company policy that I turn up early and work, even if their is no briefing, and that I would not be paid.

    M&B's "don't fix it until it breaks" attitude will also make your working life hellishly difficult. Equipment or machinery may be breaking, making your job difficult or downright impossible, yet managers are unwilling to call this out, and head office equally unwilling to fix the problem, due to not wanting to pay, and not a shred of respect for their staffs well being.

    Staff turnover whilst I was employed was high, due to poor conditions, but also a real lack of care from the management to encourage them to stay - aside from begging them to work when understaffed. Similarly hiring was difficult and rare, as managers preferred to complain when employees asked why they were doing 60 hours weeks, instead of putting adverts for jobs around.

    Advice to ManagementAdvice

    Perhaps if the management were to have any experience of working in one of their own pubs they might view things differently, instead of being completely detached from reality. Head office should consider refocusing attention from ways to cut costs in any way shape or form, instead asking those actually involved in the hospitality business what could make the pub more productive, and appealing to consumers.

    Giving managers unrealistic targets which then translate onto their staff is a bad idea, as their is no incentive for them to be met, or even attempted in the first place.

    This ruthless company may make profit, but a lot of practices are likely illegal, with staff either too scared, tired or busy to complain. Not a sustainable business model.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in London, England (UK)
    Current Employee - Office Manager in London, England (UK)

    I have been working at Mitchells & Butlers full-time (more than 3 years)

    Pros

    Opportunities for professional growth, Good management, Great teams and over all good place to work

    Cons

    In all my time I have meet only one senior manager who was very difficult to work with

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager in London, England (UK)
    Former Employee - Kitchen Manager in London, England (UK)

    I worked at Mitchells & Butlers full-time (less than an year)

    Pros

    Nice area surrounding the pub

    Cons

    Poor training, overworking, poor maintenance, very stressful because of the above

    Advice to ManagementAdvice

    Invest in thorough well timed training

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Worst workplace I ever experienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bar Staff in London, England (UK)
    Former Employee - Bar Staff in London, England (UK)

    I worked at Mitchells & Butlers

    Pros

    "You must enter at least 5 words for Pros."

    Cons

    Leadership treats staff like neanderthals. The 'workbooks' that you have to fill as a team member and 'team leader' seem written for 8 years' old. They really assume their staff are that dumb, and treat them accordingly.

    In my experience team leaders were picked based on how much their personal interests matched those of the current manager. Also, criticism of management was considered disrespectful, even if you were politely criticizing the decision of not paying a member of staff for the extra time she was forced to wait at work, after closing. (Yes. You were forced to sit for 20-30 minutes after you had done your job and wait for the team leader to finish. BUT signing out for those 20-30 minutes was considered unacceptable. How does a person like this who is seemingly unable to understand basic ethics gets to be general manager? Amazing.) When I suggested this was illegal, she ranted like a 15 year-old.

    Make no mistake, some of their practices are outright illegal. They get away with it because it's easier for people to just leave and find other jobs than going through the whole legal process. It's really disgusting and makes you feel like you're living in some countryside town in the middle of Albania, rather than 21st century London.

    Advice to ManagementAdvice

    Management love their newsletter! It's one of those companies which is completely disconnected from reality and managers pat each other on the back for their good work. Instead of newsletters, that no one actually reads or cares about, instead of preaching pretty words, just teach your general managers the 101 of basic decency.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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