Mitchells & Butlers Reviews

Updated August 23, 2014
Updated August 23, 2014
68 Reviews

3.2
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Alistair Darby
28 Ratings

Review Highlights

Pros
  • Great opportunities, excellent chance to progress, lots of different opportunities, great people (in 3 reviews)

  • The people at M&B are some of the best - they love what they do and they do it well (in 3 reviews)


Cons
  • Senior management structure and personnel can be awful (why are Area Managers always changing (in 7 reviews)

  • The pay's so much worse than an independent, if you're on salary and doing the hours you need to, you're going to earn below minimum wage (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent company to work for, but very high standards, not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Mitchells & Butlers full-time

    Pros

    Live in positions, in amazing locations

    Cons

    Not enough salary, branding standards are inconsistant across brands

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    You either love this industry or you dont......I do !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Building Maintenance Controller  in  Birmingham, England (UK)
    Current Employee - Building Maintenance Controller in Birmingham, England (UK)

    I have been working at Mitchells & Butlers full-time for more than 10 years

    Pros

    Very friendly atmosphere, like one big family, even the Chief Exec has time to chat

    Cons

    Struggle to get the job done in the contracted hours

    Advice to ManagementAdvice

    Consider giving additional days holiday for loyal long service employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Loads of opportunities to expand your skills and keep work interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitchells & Butlers full-time for more than 5 years

    Pros

    Autonomy in job role, fun and engaging work, great culture, opportunities to move in to different roles, invest heavily in training, salary.

    Cons

    Being a big company it can sometimes take a while for decisions to be made, but once they are made it's usually full steam ahead.

    Advice to ManagementAdvice

    Would be great to have a set number of days each year for corporate employees to work in pub sites. This would strengthen relations between corp and retail employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    It's all in your team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front of House Staff  in  Portsmouth, South East England, England (UK)
    Current Employee - Front of House Staff in Portsmouth, South East England, England (UK)

    I have been working at Mitchells & Butlers full-time for more than 8 years

    Pros

    Shifts are flexible and you can often switch and pick up shifts at short notice depending on your colleagues. Your main shifts where you have the most earning potential are over the weekends but this does mean that your days off are during the week when everyone in office jobs are working. (Going to Thorpe Park on a Wednesday means you get on all the rides twice as quick!) There are perks if you do well- concerts for selling the most desserts in a district or hotel stays for getting the most WOWs in a year.

    Cons

    You need to be flexible and understand that some nights are going to feel like they're never going to end. You need to be able to keep a cool head- some guests don't understand that you are one person and may be more demanding than your wage seems to pay you for but there will always be someone alot nicer on your next table.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Excellent Business Strategies, poor working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Birmingham, England (UK)
    Current Employee - General Manager in Birmingham, England (UK)

    I have been working at Mitchells & Butlers full-time for more than 10 years

    Pros

    Well established company with successful brands.

    Cons

    The company functions through a culture of fear. There is very little praise for a job well done. No matter how well you perform there is constant pressure and threats to your further employment.

    Advice to ManagementAdvice

    Practice what you preach in terms of supporting work life balance, personal development and celebrating success. Considering what you have to pay out to develop and train Management teams it would be a worthwhile investment to support them so they stay with you.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Terrible experience in an extremely mundane environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook  in  Durham, England (UK)
    Former Employee - Cook in Durham, England (UK)

    I worked at Mitchells & Butlers full-time for less than a year

    Pros

    Aren't really any to write home about to be honest. Half arsed management and overall a terrible company to work for.

    Cons

    The nature of the job means staff couldn't care less, opportunities for progression are minimal and training is non-existent. Food is substandard processed/frozen pub grub most of which is microwaved or boiled in a bag. ideal if you want to be under paid, under appreciated and over worked.

    Advice to ManagementAdvice

    Get a new job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Really disappointing company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate  in  Birmingham, England (UK)
    Former Employee - Corporate in Birmingham, England (UK)

    I worked at Mitchells & Butlers full-time for more than a year

    Pros

    Some nice people, flexible working, some of the benefits are pretty good.

    Cons

    Terrible culture, many employees are stressed and over stretched, lots of competing egos at a senior level and a top heavy management structure. M&B talk the talk about values but it's not demonstrated. Overall people just don't seem to really care because they've not been shown any reason to...

    Advice to ManagementAdvice

    Many senior managers have been there too long and are very insular in their thinking. Learn from examples of how other companies treat their employees and at the very least, have a vision of what good should look like!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    MAB need to walk the talk and put People first instead of just saying they do!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Employee
    Former Employee - Corporate Employee

    I worked at Mitchells & Butlers full-time

    Pros

    The people ......there are some fantastic people in MAB who are exceptionally good at what they do. Unfortunately one by one they are leaving.

    Cons

    Some senior management lack integrity. Promises are made and not delivered. Controlling costs is by far the number one priority

    Advice to ManagementAdvice

    Put people first because you have some amazing people. By investing in them, the profit will increase. Don't make promises you aren't going to keep.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Superb interview process. Selection was truly a two way process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Brand Human Resources
    Current Employee - Head of Brand Human Resources

    I have been working at Mitchells & Butlers full-time for less than a year

    Pros

    Great culture, lots of really passionate people, some fantastic development and succession.

    Cons

    Tackling clear communication always a challenge with multiple site, multiple brands. Not enough cross brand working.

    Advice to ManagementAdvice

    Keep it simple, stay inspiring.

    Recommends
    Positive Outlook
  11.  

    Like most roles, much is dependent on the quality of the Manager above you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Manchester, England (UK)
    Former Employee - General Manager in Manchester, England (UK)

    I worked at Mitchells & Butlers full-time for more than 5 years

    Pros

    The work-life balance as a DPS / Manager is fantastic and flexible. The benefits are great especially if your pub/bar/club/restaurant is performing well. Regular training and development available if you want it.

    Cons

    Much depends on who your Regional Manager is and how transparent they are about their own corporate goals relating to your site. Occasionally this can be found wanting, and can lead to a lack of direction and leadership when attempting to innovate.

    Advice to ManagementAdvice

    More transparency. More regular meetings (skype?).

    Approves of CEO

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