Mitel Networks
2.6 of 5 57 reviews
www.mitel.com Ottawa, Canada 1000 to 5000 Employees

Mitel Networks Reviews

Updated Jun 17, 2014
Mitel Networks – US – “Corporate building”

All Employees Current Employees Only

2.6 57 reviews

                             

50% Approve of the CEO

Mitel Networks CEO Richard McBee

Richard McBee

(26 ratings)

33% of employees recommend this company to a friend
57 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They used to have great people, however, many changes have taken place over the past two years"
    in 5 reviews
  • "This used to be a good place to work when it was Inter-Tel"
    in 4 reviews
Cons:
  • "Upper management had more control over the branches than the branch managers"
    in 7 reviews
  • "The benefits are not good, no 401k match"
    in 4 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Poor Communication for a Communication Company

    Communication Consultant (Former Employee)
    Atlanta, GA

    ProsCompetitive Base
    Great Office
    Great Technology
    Nice demo room
    Awesome car allowance

    ConsDisorganized
    more difficult to get deals approved internally than actually selling them
    A bit overpriced
    Too much competition with Mitel Dealers

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    Mitel Networks is not Inter-Tel anymore

    Anonymous Employee (Former Employee)
    Tempe, AZ

    ProsThe director of my department was a very effective manager with great communication skills who always made time to listen to the suggestions and concerns of his employees.

    ConsWhen the two companies merged my department was phased out over a period of about one year and eventually my position was too.

    Advice to Senior ManagementWhen you discount over thirty years experience of a successful business model while integrating two companies the result will be less than it could have been.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Mitel...Eh.

    Anonymous Employee (Current Employee)
    Reno, NV

    ProsGreat benefits package; exceptionally higher pay scale compared to other similar positions in the area; employee longetivity.

    ConsMitel is much more revenue-driven than its predecessor, Inter-Tel, which has a huge effect on employee morale and comraderie. Overall, not much is done to fulfill employee satisfaction.

    Advice to Senior ManagementRe-evaluate middle-level management entities; consider new ideas to help boost employee morale.

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    OK Place to work

    Network Specialist (Current Employee)
    Chandler, AZ

    ProsSuccessful leader, good, well established company

    ConsFraternity environment... swearing and happy hour

    Advice to Senior ManagementClean it up in the office -- you're not in college any more

    No, I would not recommend this company to a friend

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    Its like a big family

    Anonymous Employee (Current Employee)
    Santa Ana, CA

    ProsAlways on the cutting edge. Excellent Mobility applications that we actually use! Let's workers work from anywhere and still get the job done. Products, services and a Company we can be proud of. All the divisions of Mitel as well (DataNet, NetSolutions etc...) allow us to be a one-stop shop for our customers and that makes offering a solution you KNOW will work effortless!

    ConsIt was tough merging with another culture over the last few years; but we've come through and I think we combined the strengths of both companies! Sometimes there is a lack of communication about product roadmap and Surprise!! we have a new offering announced to everyone before those of us IN the company even know what it is!

    Advice to Senior ManagementGive your field-based employees more opportunity to provide input into product direction and development. We are on the ground with our customers as their needs change and we see technologies develop (IPhone!!) before the guys in the back room do!

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Tight Company / Confused Spending

    Senior Sales Engineer (Former Employee)
    Washington, DC

    ProsGood co workers and teamwork

    ConsCan't seem to focus on a product of market strategy, all over the place

    Advice to Senior Managementfocus, and quit reducing salaries and make achievable bonus'

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    1 person found this helpful  

    Be cautious working for Mitel!

    Communications Consultant (Sales) (Former Employee)
    Portland, OR

    ProsMitel has interesting and cutting-edge products, as well as multiple third-party relationships. The Canadian corporate culture of the traditional Mitel seems smarter, more friendly and healthy than that of its Inter-tel acquisition.

    ConsThe Inter-tel branch office sales force, which is the predominant US sales system Mitel acquired during its "merger," is riddled with degrading, bigoted, unethical, abusive types. Mitel/Inter-tel has many strong resellers and terrible rules of engagement between the branches and its resellers. As a result, employees are frequently encouraged to undermine another Mitel/Inter-tel product sale if it was transacted by a reseller. (ie - steal the sale or account)

    Additionally, employees of Mitel who are engaging with branch sales staff as well as reseller sales staff are frequently encouraged by the branch to give up competitor information or help undermine competitor sales. This practice is in direct conflict with the employee's corporate directive and puts them under significant stress, job and even legal risk.

    Another problem is the Mitel (and also formerly Inter-tel) product is relatively high-end, but has lost a lot of its brand strength in lack of positioning, marketing, and sales tools. The entire sales cycle is based on competing at the best price, which is in direct opposition to the high-end positioning of the product.

    Advice to Senior ManagementMy first advice would be to create a flexible but highly polished sales presentation that highlights all the product strengths, using sounds, images, facts and figures which stick with the audience. This will help ensure the brand is presented in a consistent and superior manner, equal to that of its product.

    Second, ensure the tools are in place to allow branch sales to focus on the sales cycle, not on the marketing tools. This would mean creating easier and more accurate pricing and presentation tools. Perhaps a regional marketing person or team would assist with customization and consistency.

    Finally, I would recommend Senior Management from Mitel Canada spend a significant amount of time in each market, drilling down on sales practices and ensuing the corporate goals and culture are maintained throughout the operation. As much as possible, remove/replace the former Inter-Tel sales management and reallocate much of their headcount to regional support positions.

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    Good place to work that offers flexibility and interesting projects.

    Software Engineer (Current Employee)
    Chandler, AZ

    ProsLaid-back environment with lots of flexibility towards your work schedule. Decent benefits package provided. Engineers are involved with all phases of the software development process. Wide variety of interesting and challenging features project to project, so it's easy to stay engaged and avoid getting bored. Get to work with many talented and knowledgeable engineers and learn a lot in the process. All levels of engineering and management have a very open-door policy.

    ConsLots of overhead in software process even though Mitel is not dictated by government regulations. Could afford to be a little more aggressive (maybe a little too laid-back in some areas). Not much feedback from management aside from performance reviews.

    Advice to Senior ManagementInstitute means of increasing retention of engineers.

    Yes, I would recommend this company to a friend

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    The lights are on but nobody is home.

    Phone Systems Tech (Current Employee)
    Dallas, TX

    ProsInterfacing with people of other companies. The technical work is interesting. There are some quality people to work with.

    ConsPoor marketing of products. Mitel does not work together as a unified company. Oracle system. Laying off tech and then hiring them back as contractors.

    Advice to Senior ManagementSenior Management should ride along with the worker bees. Be more careful about selecting and buying operating support systems. Do a root cause fix of the voice mail system of the phone systems. Have only one number for customers to report troubles for both phone systems and circuits.

    No, I would not recommend this company to a friend

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    A company which cares about its investors more than its employees

    Verification Engineer (Current Employee)
    Ottawa, ON (Canada)

    ProsGood place to work, there is a nice balance between work and life. Senior management is friendly and approachable

    Consemployees are underpaid, hard to be recognized and get promoted. very hard to get a raise. company's perks are lame

    Advice to Senior ManagementProvide competitive salaries. Allow for personal career growth

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Mitel Networks reviews and ratings — including employee satisfaction and approval rating for Mitel Networks CEO Richard McBee. All 57 reviews posted anonymously by Mitel Networks employees.