Mitel Networks Reviews

Updated September 9, 2014
Updated September 9, 2014
62 Reviews
2.4
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mitel Networks CEO Richard McBee
Richard McBee
30 Ratings

Review Highlights

Pros
  • They used to have great people, however, many changes have taken place over the past two years (in 5 reviews)

  • This used to be a good place to work when it was Inter-Tel (in 4 reviews)


Cons
  • Upper management has no real regard for it's employees (in 7 reviews)

  • The benefits are not good, no 401k match (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent Company, finally going in the right direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time for more than 3 years

    Pros

    Everyone is working towards the same goal - making Mitel #1 in the telephony business. Excellent direction, management and guidance.

    Cons

    Health benefits are among the worst in the market place. Alternatively, it's still better than Obama care.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company with good product portfolio.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time for more than 5 years

    Pros

    Great portfolio of products/offerings. Can cover pretty much all needs within the telco world. Training is always available for latest technology.

    Cons

    Difficult to advance without threat of leaving. Constant change doesn't always relate to technology...your turn will come to be laid off. Attrition rate is fairly high. Job security typically means keeping key information to yourself. High volume of "finger pointing".

    Advice to ManagementAdvice

    More promoting from within (including pay increase, not just title change). Hold personnel more accountable rather than allowing departments to pass off on others. Give more authority to employees so they feel empowered to make decisions without fearing for their job security.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time for less than a year

    Pros

    Not many if any at all. However, Mitel does have a good product. But so do many other companies!

    Cons

    Below market pay 20-30%), poor middle and upper management and a revolving door for sales people. If you do accept a position with Mitel; keep looking.

    Advice to ManagementAdvice

    Wake up

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good Company, poor cohesion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CPM  in  Atlanta, GA
    Former Employee - CPM in Atlanta, GA

    I worked at Mitel Networks full-time for less than a year

    Pros

    Very dedicated people who are hampered by management fiefdoms at HQ. This interferes with cohesion and driving the company forward with growing market share.

    Cons

    have not kept up with the desksets, the reason Avay and CISCO are grabbing the market is that their desks look and feel 'cool'.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    THE WORSE CAREER EXPERIENCE OF MY LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Account Manager  in  Orange, CA
    Current Employee - Channel Account Manager in Orange, CA

    I have been working at Mitel Networks full-time for more than a year

    Pros

    There are none. All of it sucks. All of it. I was recruited with their smoke & mirrors offer, none of it was honored by management.

    Cons

    Old-school management has zero respect for human talent. I fully expect barcode tattoos and reference employee number vs. name will be next in order.

    Management rules from an ivory tower and is never available, unresponsive, lacks direction/ strategy/knowledge needed to run a company and blames everything on its employees. Why in the hell do you hire people with experience when you could give a crap about their opinions? Suggestion - hire trained monkeys vs humans. They're cheaper and easier to manage under hostile circumstances.

    When sales hits 10% of its quarterly quota, whose problem is it? Theirs? Yes, these idiots point fingers at their sales reps/managers, like they must all be doing something wrong. Instead of asking for feedback, they prescribe more of the same "everyone required to make 100 cold calls/daily." I seriously have no clue how these clowns are still allowed to run the company. In fact their business decisions are so horrible there's a conspiracy rumor, that perhaps they're intentionally burning the company to ashes. Like an arsonist for insurance money. THIS is how asinine their decisions seem to their employees. Where are you Mitel shareholders? Don't you guys pay attention to Glass Door?

    Internal processes are all backasswards, and management makes no attempt to fix them. You FINALLY make a sale and your order gets held up because some schmuck with a spreadsheet took off for vacation and nobody bothered to back him up. Phones are shipped before they're properly provisioned. Yes, this happens. A lot.

    Speaking of which, the term "sales prevention" is frequently referred to within a course of the day. It's almost as if Mitel does not WANT you to make a sale. 3-4 months is typically time it takes for a sales rep to make a sale. No kidding. A 5-phone deal taking 3-4 months? Something is VERY wrong with that and sales should be informed BEFORE they accept the job. So they can stock up on Top Ramen and cans for recycling, because very unlikely they'll earn commission for the first six months.

    Lack of integrity - I swear the good ol boys in executive management must have met while working on a used car lot. You can't trust a word they say, and you're only as good as the last month you hit quota. Miss a month and you get the dreaded PIP (Performance Improvement Plan), with constant reminders that you better hit quota or be fired. Luckily for the many folks considered "underachievers" by Mitel, so many people quit, they can't fire anyone. Then management might have to actually work, and/or go sell something. Right, like that's going to happen.

    Overall - if you are thinking about working for this company, I would recommend not doing it unless absolutely desperate for a paycheck. In fact, I'd ratherh hold a cardboard sign off a freeway ramp then work here. At least you'd be able to look at yourself in the mirror and sleep at night. This company lacks integrity, structure and direction. I give it less than a year before investors see through the smoke and mirrors.

    Advice to ManagementAdvice

    Get rid of them. They are driving the company into the ground. The products and technology are good, and some good talent still on board. However when you threaten your people, dictate to them, treat them like a commodity they will not only underperform but make you pay their salary while looking for another job. I would say "the day of reckoning" for Mitel management is not far in the future. Better dust off those resumes guys.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Disheartening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks full-time for more than 5 years

    Pros

    Some nice people, decent pay. I think before Intertel merged with Mitel it was a far better place, Intertel that is.

    Cons

    After the merger it slowly declined. Benefits were taken away, people were always being let go to never be replaced. "Simplify" meant to take on the other peoples jobs that were lost without training. Some of the sales channels' practices are shady at best.

    Advice to ManagementAdvice

    I have none, it would fall upon deaf ears.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Too big for it's own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time for more than 5 years

    Pros

    Employees and co-workers are great to work with.

    Cons

    Upper management has no real regard for it's employees. Layoffs happen annually and sometimes more frequent than that.

    Advice to ManagementAdvice

    Make a plan and stick to it. No real vision is established for this company. Bring back 401K matching and cost of living increases for the employees who work hard every day to make you look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Current employee. It's just a job. Not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Tech  in  Mesa, AZ
    Current Employee - Field Tech in Mesa, AZ

    I have been working at Mitel Networks full-time for more than 5 years

    Pros

    The people you work with are relaxed and easy-going (not talking about management).

    You can work with management to work a flexible schedule (won't guarantee it though, you will be lucky to have a supervisor/manager that works with you and your first priority called "life").

    Company profit sharing.

    On a good day, management will bring in food for the employees and once a year have a company provided lunch/BBQ/picnic.

    It's a job and I get a paycheck.

    Cons

    Experiences of others may be different than mine. I only speak for myself and what I have seen within this company. I'm a fairly optimistic person, but this place mentally and physically drains you, mostly because of ignorance of others. I will be speaking of the various levels within the company, so things are just rolling off the tongue as I type.
    =======================================================================

    No ability to move up in the company.

    Once you're stuck, you're stuck. The only way out is to quit (or do something stupid and get fired).

    No raises, only "industry standard matching"

    Doesn't matter if you have certifications in which you paid thousands of dollars in training and testing to get, you are only allowed industry standard pay.

    Do not hire into managerial positions from within the company, always bring someone else in from the outside in which they call "fresh perspective". Fresh perspective can also be given from someone in who knows the technology inside-out, has worked with it for 5+ years, knows the customers for more than 5+ years and has the ability to work with them to reach a resolution in the case of an issue.

    Management does not recognize employee potential. They go by numbers and metrics, basically reading a book by the cover, but never diving deep into trying to understand the silver lining.

    You are expected to learn things on your own with only minor to no training.

    Constant distractions from management to do their jobs (they call it delegation) which hinders employees work to not be done. I call it ignorance and not wanting to do the job.

    Make sure you dress up to the nines, even if you aren't customer facing.

    Benefits are garbage, almost half your paycheck is gone and you still have to pay out of pocket when you are "in-network".

    When certain things are out of your hands, management will still call you out for it, some throw you under the bus. Instead of tackling the issue together and winning the customer over.

    This company is on the stock market, which means make investors happy first (profits), then make customers happy, then the hierarchy inside the company. So basically employees have it the worst.

    Management says they will have monthly meetings so that everyone is "up-to-date" on our offerings, mmhmm...sure.

    Innovation is unheard of, just follow along with what the industry is doing. There is no, visionary, systems, creative, or influential thinking (that I see).

    When certain tools are required to do the job, it'll take the approval of God to get those tools to you.

    Let's just say I'm living in the year 2014 and still using a system from 2001. Really? You're a leading company?

    Projects get announced and almost are always left at 75% pending and are never seen through.

    Sales is sales, they implement networks that on the engineering/systems/analytical/theory side make absolutely NO FREAKING SENSE! Oh wait, then they get rewarded with trips to Hawaii for making the sale. Lame.

    Customer retention is the current game, yet nothing to retain them is being done.

    There are other more harsher statements, but at the current time these are current ranking problems within the company.

    Advice to ManagementAdvice

    Where did you get your management education/training, a community college?

    Employees first (we make the gears turn), customers second (they fuel the machine), investors third (Mitel did good before it went public). You can throw all the fuel you want

    Rich McBee needs to put in a request for his company to be presented on "Undercover Boss" so he can see what REALLY is going on in his company.

    Did you know, that I, Mr. Anonymous, am an employee and an investor with the company? You have got some real problems and this news is going around quite quickly within the investors groups.

    Please educate yourselves about the technology that your department is given and implement proper training for yourselves, we employees know what we are doing.

    Learn to speak the truth, outright. Create a frank nature.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Not a bad company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chandler, AZ
    Former Employee - Account Manager in Chandler, AZ

    I worked at Mitel Networks full-time for more than 10 years

    Pros

    Good benefits, good people mainly from Inter-tel years. Network Division was superb and had great leadership.

    Cons

    Always waiting for the next round of layoffs

    Advice to ManagementAdvice

    Don't manage the business with so much debt

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Insensitive to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Programs Manager
    Former Employee - Marketing Programs Manager

    I worked at Mitel Networks full-time for more than 5 years

    Pros

    I can't think of any

    Cons

    Treat employees horrible and don't care about anything except for the bottom line.

    Advice to ManagementAdvice

    NONE

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Mitel Networks Photos

Corporate building

+ Add Photo

Worked for Mitel Networks? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.