Mitel Networks Reviews

Updated October 12, 2014
Updated October 12, 2014
79 Reviews
2.9
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mitel Networks CEO Richard McBee
Richard McBee
32 Ratings

Review Highlights

Pros
  • The opportunity to meet some great people (in 6 reviews)

  • Work Schedule flexibility was a major plus and being able to work from home was a tremendous advantage when kids were sick and had to stay home (in 3 reviews)


Cons
  • Upper management has no real regard for it's employees (in 8 reviews)

  • The benefits are not good, no 401k match (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive

    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Mitel Networks (more than 8 years)

    Pros

    Company now on the move

    Cons

    Company has some growing pains

    Approves of CEO
  2.  

    Great People, Lots of Politics, No Promotions Internally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Mesa, AZ
    Former Employee - Account Manager in Mesa, AZ

    I worked at Mitel Networks full-time (more than 8 years)

    Pros

    The people make up this company, they are truly amazing and the reason so many stay.
    Pay was good, there is little to complain about there, but I was on the sales side.
    Sales goals were reasonable to get to.
    Products are amazing, and the technology is easy to understand, there are constant updates.

    Cons

    There is a plenty of training, but a lack of career path, or hope of getting promoted, unless you threaten to leave.
    So many changes that you are constantly worried about getting laid off or let go.
    Overall there is not a sense that your contribution as an employee is meaningful, your asked to do lots, coached and ridden hard, but there's no end game.
    Urgency to constantly hold onto legacy products, and so many hoops to jump through to get upgraded makes everything a hassle when doing business.
    It's ridiculous that there are not more people leveraging the technology, to accomplish goals, and that everyone is expected to travel all the time to attend 1 or 2 meetings.
    Management is willing to look the other way when it comes to questionable activity and conduct, women are hesitant to report harassment out of fear of it effecting their careers. HR group has the biggest gossips of anyone in the company.

    Advice to ManagementAdvice

    Promote the people you've spent years investing in, instead of leaving them discouraged and wanting to leave, provide people with annual reviews and raises.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Enjoyable & good company, good people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services Engineer
    Former Employee - Professional Services Engineer

    I worked at Mitel Networks full-time (more than 10 years)

    Pros

    Good training, career advancement, knowledgeable and engaged employees.

    Cons

    Travel a lot, keeping on top of evolving equipment software changes

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Tech in Chicago, IL
    Current Employee - Phone Tech in Chicago, IL

    I have been working at Mitel Networks as a contractor (more than an year)

    Pros

    Paid On Time which is great

    Cons

    There really aren't any cons

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Excellent Company, finally going in the right direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time (more than 3 years)

    Pros

    Everyone is working towards the same goal - making Mitel #1 in the telephony business. Excellent direction, management and guidance.

    Cons

    Health benefits are among the worst in the market place. Alternatively, it's still better than Obama care.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Mitel Networks full-time (more than 3 years)

    Pros

    Good company applications driven products and outstanding support with SE & Inside sales teams to assist you in winning business. Their virtual products with VMWare are super.

    Cons

    Too many changes to marketing programs each quarter and it confuses the dealer channel support teams as to what program to promote to the sales reps.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Keep looking if you go to work at Mitel..... Horrible company to work for!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks

    Pros

    Product is decent but nothing special!

    Cons

    Complete bait and switch from interview. Huge turn over, poor pay and abusive management.

    Advice to ManagementAdvice

    Wake up

  9. 1 person found this helpful  

    Burnout Paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Reno, NV
    Former Employee - Technical Support in Reno, NV

    I worked at Mitel Networks full-time (more than 3 years)

    Pros

    Working with people not in management.

    Cons

    Management, Strategy, Direction, Physical Environment, Benefits, No culture

    Advice to ManagementAdvice

    Grow some common sense

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Extremely POOR experience... would give 1/2 if I could, only because they provide AC & Heat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAM in Mesa, AZ
    Former Employee - CAM in Mesa, AZ

    I worked at Mitel Networks full-time (more than an year)

    Pros

    Great restrooms in the Mesa AZ location. That's all for the positive comments!!!

    Cons

    They don't even have covered parking UNLESS YOU PAY FOR IT MONTHLY...WTF!!! It soars well over 100 degrees everyday in the AZ summers. You can't "afford" to pay for FREE covered parking for your employees that upper management expect to be working 24/7!?
    This place is a complete JOKE... they don't care about the employees, they'll lay anyone off if it will save them a couple bucks!!! Especially when they're acquiring soooo many new companies and they have save for the stockholders (on the board, that is). They LOVE to screw the revenue reports by saving they've had "record numbers" but, follow that public statement with a yet ANOTHER sneaky, behind closed doors, snake like lay off/hiring freeze. Sounds like a company achieving "RECORD REVENUE" numbers, doesn't it? As a prospective employee (if a local dishwashing job isn't available) understand one thing. This job will remind of being a kid again; because you will always be micro managed and your judgment will constantly get challenged. Your daily or weekly one on ones will consist of... did you take out the trash, clean your room, do the dishes, vacuum the floor, water the yard etc...etc. You will feel like your getting scolded by your parents all over again. The ONLY reason you will find tenured employees there now is because they are waiting for the nice severance pkg they have in their future... and it's coming, and they know it!
    Lastly, they are TOOOO many employees with MACROCEPHALY.

    Advice to ManagementAdvice

    My best advice to "management" is to stop pointing fingers, accept accountability, get your hands dirty and pitch in to help create a positive work environment that builds morale and motivates. HELP FIX THE PROBLEMS, rather than obsess over fixing the blame!!!!!!!!!!!!
    Also, and most importantly...PAY YOUR EMPLOYEES & STOP CHARGING INSANELY HIGH MEDICAL COSTS. Not everyone has an inflated title and salary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Good Company, poor cohesion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CPM in Atlanta, GA
    Former Employee - CPM in Atlanta, GA

    I worked at Mitel Networks full-time (less than an year)

    Pros

    Very dedicated people who are hampered by management fiefdoms at HQ. This interferes with cohesion and driving the company forward with growing market share.

    Cons

    have not kept up with the desksets, the reason Avay and CISCO are grabbing the market is that their desks look and feel 'cool'.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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