Mitel Networks Reviews

Updated August 27, 2015
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118 Employee Reviews

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  1. Interesting Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Frisco, TX
    Current Employee - Engineer in Frisco, TX
    Recommends
    Approves of CEO

    I have been working at Mitel Networks full-time (More than a year)

    Pros

    People/Employees were really great for the most part. Some really smart technical people. Benefits were pretty good. Cool products like Broadsoft/Clearspan.

    Cons

    Management was a bit disorganized and out of touch. Pay was rather stingy. One time I had an expense report for a mere $1750 and it had to be signed off by CEO Tony Shen himself, was which kind of ridiculous. I was paying for my own hotel rooms and meals during a ten day visit to a customer site. They did not dispute it at all, but the policy was any expense report over 1,500 dollars went to Tony for final approval. I admire the CEO's frugality, but just an example of some weird policies there.

    Advice to Management

    Stay in touch with your technical staff and engineers better. Support the front line technical troops more.


  2. It's a brand new day at Mitel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in Mesa, AZ
    Current Employee - Senior Sales Engineer in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitel Networks full-time (More than 10 years)

    Pros

    This is a company on the move. I have been with the company for 7 years (14 if you consider time at a company that was acquired). Mitel seems poised to move into a strong leadership position in the midmarket space and consolidate the industry. Room to move in the company if you're ambitious and are a hard worker.

    Cons

    Confusion on product portfolio due to new acquisitions. Healthcare package could be better.

    Advice to Management

    Products don't launch - they escape from the lab. More focus is needed on proper launch including marketing, sales enablement. Products need to integrate better form a management perspective - too many interfaces.


  3. Historically great products with great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitel Networks full-time (More than 10 years)

    Pros

    Potential for company to grow. Products work really well. Colleagues help each other.

    Cons

    Lots to do and lots of hours to work. Not so many internal promotions.

    Advice to Management

    Recognize and Reward employees that make it happen for the company.


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  5. Disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Account Manager in Chicago, IL
    Current Employee - Channel Account Manager in Chicago, IL
    Doesn't Recommend

    I have been working at Mitel Networks full-time (Less than a year)

    Pros

    Flexibility, some great people to work with

    Cons

    work life balance, some people are rude, and only work with favorites

    Advice to Management

    work on communication


  6. Good company with bad pay and benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Implementation Specialist in New York, NY
    Current Employee - Systems Implementation Specialist in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mitel Networks full-time (More than 8 years)

    Pros

    Market leader in innovation, clear business goals and direction.

    Cons

    Bottom of the industry in pay and benefits.

    Advice to Management

    Employees are a resource, not debt to reduce


  7. Helpful (1)

    Like most corporations, the upper management cares about themselves and the stockholders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    It hard to a Pro unless your upper management or a stockholder.

    Cons

    Upper management doesn't look at quality of the job being done or workload being performed. The company buys out other companies and then as many do start cutting personnel without much regard to what those people are contributing or what issues will be caused by the loss. No honest care for their employees or for that matter their customer base.

    Advice to Management

    Start taking into consideration the quality of the people that are working for the company and the actual level of experience that they have.


  8. Helpful (2)

    Great People, Lots of Politics, No Promotions Internally!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Mesa, AZ
    Former Employee - Account Manager in Mesa, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (More than 8 years)

    Pros

    The people make up this company, they are truly amazing and the reason so many stay. Pay was good, there is little to complain about there, but I was on the sales side. Sales goals were reasonable to get to. Products are amazing, and the technology is easy to understand, there are constant updates.

    Cons

    There is a plenty of training, but a lack of career path, or hope of getting promoted, unless you threaten to leave. So many changes that you are constantly worried about getting laid off or let go. Overall there is not a sense that your contribution as an employee is meaningful, your asked to do lots, coached and ridden hard, but there's no end game. Urgency to constantly hold onto legacy products, and so many hoops to jump through to get upgraded makes everything a hassle when doing business. It's ridiculous that there are not more people leveraging the technology, to accomplish goals, and that everyone is expected to travel all the time to attend 1 or 2 meetings. Management is willing to look the other way when it comes to questionable activity and conduct, women are hesitant to report harassment out of fear of it effecting their careers. HR group has the biggest gossips of anyone in the company.

    Advice to Management

    Promote the people you've spent years investing in, instead of leaving them discouraged and wanting to leave, provide people with annual reviews and raises.


  9. Positive

    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Approves of CEO

    I have been working at Mitel Networks (More than 8 years)

    Pros

    Company now on the move

    Cons

    Company has some growing pains


  10. Helpful (2)

    Got ethics? Go elsewhere.

    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Mitel Networks full-time

    Pros

    There are no pros at Mitel.

    Cons

    Mitel is like a wild west saloon, pretending to be a professional company. If you have integrity and real business skills, then no paycheck will make Mitel worth your time. On the other hand, if you don't mind turning your head the other way and stroking executive egos all day (among other things), then go on over - they'd love to have you.


  11. Enjoyable & good company, good people to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Engineer
    Former Employee - Professional Services Engineer
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    Good training, career advancement, knowledgeable and engaged employees.

    Cons

    Travel a lot, keeping on top of evolving equipment software changes



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