Mitratech

  www.mitratech.com
  www.mitratech.com
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Mitratech Reviews

Updated September 10, 2014
Updated September 10, 2014
44 Reviews
3.6
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jason Parkman
24 Ratings

Employee Reviews

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  1.  

    Concerned about the current direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitratech full-time for more than a year

    Pros

    Office culture, CEO genuinely cares

    Cons

    Work/life balance (a LOT of barely compensated weekend work), below average pay. A lot of entry level employees, some of which should be weeded out.

    Advice to ManagementAdvice

    Consider hiring more employees to balance out the work load. Listen to employees when problems are brought up, and don't act surprised months later when those problems are brought up by other groups

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Avoid Management's Fake Reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitratech

    Pros

    Opportunity to stay or live in Austin. Young culture, albeit amateurish at times.

    Group events and happy hours intended to create a "fun" environment for the employees.

    Mitratech, and other companies in the Vista Portfolio, will hire you even if you don't have relevant, or any, work experience. It falls into Vista's strategy of finding hidden potential among applicants.

    Cons

    -Management and senior executives have little or no experience in often leading to knee-jerk decisions and poor outcomes.

    -Constant changes, high turnover, and low moral that results in a borderline dystopia environment.

    -There's favoritism between managers and some employees, which hinders performance and advancement.

    -Overall pay is low, and most salaries are not competitive by industry standards.

    -Work is unevenly distributed, some employees seem to shoulder most of the work while others sit around doing nothing all day.

    -The leadership team lacks management experience, esp. sales execution and management. They set unrealistic expectations for sales pipeline activity, and are more apt to scape goat sales reps when deals falter rather than take responsibility.

    Advice to ManagementAdvice

    Hire more people with more experience. Create a better review process so employees can provide more feedback on their managers, and expel poor employees. Increase salaries to draw and retain talent.

    Replace the Sales Management; bring in a team with actual experience and less deception.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Austin, TX
    Current Employee - Consultant in Austin, TX

    I have been working at Mitratech as a contractor for more than a year

    Pros

    - Great vibe. You are surrounded by talented, smart, passionate, and young people.
    - Great company culture.

    Cons

    - It takes a long time to evaluate and analyse the ideas

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fast-paced, challenging environment, with opportunities to contribute from the ground-up...but with small company issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitratech full-time

    Pros

    People are great across the board - helpful, enthusiastic, energetic
    Very flat organization - you will interact with all levels, right up to the CEO. Senior management is very accessible and involved.
    Strong backing from Vista Equity Partners, the equity firm that owns Mitratech as part of its portfolio. That also provides opportunities within Vista, outside of Mitratech.
    Competitive compensation and benefits
    Senior management is excellent and listens
    Very, very young workforce

    Cons

    Small company environment means that sometimes, things seem a little half-baked, or not thought out
    Work-life balance is a challenge; feels like an "always on" type of place
    Processes can be a bit overwhelming for a small company. This may seem contradictory, with tons of process in a small company, but that is a function of being part of the Vista portfolio. Vista drives out best practices to all of its portfolio companies.
    Products can sometimes be a bit buggy, or behind the curve
    Career paths can be hard to figure out or don't really exist
    Also as a small company, highly impacted by swings in sales performance. A bit worriesome, at times.

    Advice to ManagementAdvice

    Keep the focus on transparency and communication; continue to LISTEN to the employees
    Better define the career paths and progressions
    More investment in development and QA/Testing resources
    Get more field (employees and customers) input on the roadmap and product features. In the latest release (4.0), it seems that some key, common sense (to customers) feedback was ignored.

    Recommends
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Focused on all aspects of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mitratech full-time for more than a year

    Pros

    Mitratech's the right size where change can happen and it does. Change can be uncomfortable for people who want to come into work and experience the same thing every day. I sure don't. I like the fact that people are open to solving problems for the business and hearing my opinion.

    Cons

    Providing technology to a client base that isn't very technical has its challenges. They don't always appreciate the extra mile because of it.

    Advice to ManagementAdvice

    Focus on cross-departmental gaps.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    "Clueless"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Mitratech full-time for less than a year

    Pros

    Perks, benefits and that's it

    Cons

    Instead of using the term "transparent" so loosely, look-up its definition and then work on incorporating it into the company. It's clear that transparency only exists between the members of leadership. The leadership team works in a bubble.They need to place a higher value on manager and staff feedback because they lack sufficient knowledge. Decisions are made without considering the long-term consequences. The recent acquisition was a disaster because they failed to recognize that the other company was successful and didn't require change to bring its success into Mitratech. However, the narrow-minded goal was to revamp procedures, drastically increase pricing, and lay-off staff with years of knowledge and experience with the product they acquired.

    Advice to ManagementAdvice

    Evaluate the consequences of the decisions being made before making them. If you let staff go, make sure you have knowledgeable resources in place to assume the vacant roles and avoid placing the burden of dealing with your shortcomings on existing employees. Instead of performing lay-offs based on hitting an arbitrary salary reduction number, if cuts are required do it based on experience. Choose experience over cheap, youthful labor. Get rid of that senseless assessment test because its clear that some of the individuals who passed are not capable of being effective in the positions they're hired for, and valuable talent has been lost. Stop making a distinct separation between departments and work on creating a cohesive environment. Place more focus on client satisfaction instead of the "make money" philosophy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Keeps getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Austin, TX
    Current Employee - Director in Austin, TX

    I have been working at Mitratech full-time for more than 3 years

    Pros

    I've been with Mitratech in Austin for over 2 years. The first year after the acquisition was rocky and plagued by poor leadership (as come of the other reviews allude to). However, the leadership team in place over the past year has been solid and extremely transparent. The culture and the company as a whole keeps getting better. I love coming into work everyday and I feel like my opinion matters.

    Cons

    Like all companies, there are some people who don't like their jobs and do nothing to improve their situation. Additionally, if you don't adjust well to change and you don't like processes, Mitratech is not the place for you.

    Advice to ManagementAdvice

    Keep doing what you're doing. Continue the communication.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Coming together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mitratech full-time for less than a year

    Pros

    Most employees are very intelligent-as is management. Processes have taken a long time to gel, but they're finally getting there. Great benefits and casual work environment.

    Cons

    Sometimes seems that strategy changes too often. The platform is buggy as can be--chicken wire and duct tape. Be prepared for a complicated data model and complicated architectural design that causes a lot of issues and negatively impacts customers. In addition, the rally cry/mission of 'maximizing shareholder wealth', whether factual or not, makes absolutely no one passionate about being there. Poor choice.

    Advice to ManagementAdvice

    Stop and fix the product-there will come a point where you can no longer sell unless you do this. If you don't get ahead of that reality, it will likely come back to haunt you. The world is full of platforms that have had to do so.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great team and culture, building a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mitratech full-time for more than a year

    Pros

    No shortage of opportunity to learn, grow and be challenged for people who think creatively about their careers. For a company of its size, Mitratech takes training very seriously and puts a lot of time and effort into onboarding. While it's not all perfect, the company takes culture and communication very seriously. Very transparent in terms of sharing company performance, values, priorities, reasons for decisions, etc. Casual atmosphere and a lot of great people to work with. Minimal politics.

    Cons

    Change is a constant when "continuous improvement" is a core value. Not a fit for everyone. Still a relatively small company, so advancement may not be as obvious as rungs up a ladder.

    Advice to ManagementAdvice

    Keep working to be a great company. Challenge yourselves to be true to the values you measure everyone else by.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Fast-paced and rewarding career experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mitratech full-time for more than a year

    Pros

    -Opportunities to work on projects you wouldn't get at other companies
    -Career mobility within and across sister companies
    -Focus on continuously improving; few problems persistent over time and "that's just the way it is;" successful employees must also embrace evolving and your own professional development
    -Small company feel with the financial backing and support of a larger company

    Cons

    -Speed and focus on process isn't for everyone; if you do not appreciate quick pace and efficiency it will not be a strong cultural fit
    -Career proposition isn't understood by all; lots to take advantage of if you know the opportunity for what it's worth; believe this to be true for all levels of the organization

    Advice to ManagementAdvice

    -Keep doing what you're doing and maintain focus on people and their development; they're your greatest asset

    Recommends
    Positive Outlook
    Approves of CEO

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