Mohawk Industries
2.9 of 5 84 reviews
www.mohawkind.com Calhoun, GA 5000+ Employees

Mohawk Industries Reviews in Chatsworth, GA

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1.8 4 reviews

                             

0% Approve of the CEO

Mohawk Industries Chairman, President, and CEO Jeffrey S. Lorberbaum

Jeffrey S. Lorberbaum

(1 ratings)

4 Employee Reviews Back to all reviews
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  • No Opinion of CEO

1 person found this helpful  

Residential Customer Service Review & Supervisors

Senior Customer Service Representative (Current Employee)
Chatsworth, GA

I have been working at Mohawk Industries full-time for more than 3 years

ProsGood pay...and that's about it.

Cons-The supervisors in Residential Customer Service are very unorganized. They do not have the ability to voice their opinions for fear of not being approved by a certain group of supervisors.
-The company claims to give advancements based by performance....not so on this side. It depends on who you are and who you are not friends with...what church you go to. I have been in both Commercial and Residential....when I moved to Residential it was like working for a completely different company. Favoritism plays a big part.
-The company does not allow customer service to better service the customers. We can not tell them certain things, even if we have them right in front of us. This causes our customers to be upset with us...therefore causing our job to be even more stressful.

Advice to Senior ManagementFocus on your customers...and your 'lower level' employees. They are what keeps this company going.

No, I would not recommend this company to a friend

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2 people found this helpful  

Ok place to work , but things need to change if the company wants to be around in 15 years.

Fixer (Current Employee)
Chatsworth, GA

I have been working at Mohawk Industries

ProsThe pay is good for the area and benefits are ok. The commitment of the employees to one and the other is pretty high as well.

ConsWhere to start. The condition of the equipment and machinery is very poor. The training of new employee's is inadequate. The upper management communication is non existent, in fact the only time you hear from them is when they are unhappy about something. The thing i hate the most is that most everyone just doesn't have any pride in the work they do anymore.

Advice to Senior ManagementAsk your hourly workers what is needed to make it a good place to work, and a product to be proud of.

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wasted life

Anonymous Employee (Current Employee)
Chatsworth, GA

I have been working at Mohawk Industries

ProsThey have good benefits and the pays not bad

Consconsent threat of being let go
 random days off without pay
no respect for employ's home life

Advice to Senior Managementwork on morale,

No, I would not recommend this company to a friend

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Going downhill fast....

Customer Service (Current Employee)
Chatsworth, GA

I have been working at Mohawk Industries

ProsSupervisors are great! Good pay, good benefits like a free on-site clinic, free weight loss/exercise programs, free dental (via dental bus), etc. There are no upsells or high-pressure sells. We handle dealers and sales reps on the phone so you get to know some of your customers which makes for a fun experience, at times.

ConsHORRIBLE if you have a family. Whether you've been there 1 year or 20, you still only get 3 sick days a year. If you have to leave early due to a family emergency, they not only give you an occurence, but they treat you like you made a bad choice. They only hire supervisors from outside the company now, so it's nearly impossible to move up without changing departments. We used to be able to move up to key accounts, expediting, etc but now they move you up to a "back-up expeditor" which means you do all the work, but with no extra pay. You have to take training classes to get raises, but they hardly ever offer the classes. It's a great environment to work in, but having a family makes it hard.

Advice to Senior ManagementTake care of your employees! It's much cheaper to take care of the agents you have, than to keep hiring new training classes.

No, I would not recommend this company to a friend

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Mohawk Industries – Why Work for Us?

Overview & History Mohawk Industries is one of the foremost manufacturers and distributors of residential and commercial flooring in the world. We enjoy leading market positions across multiple flooring categories… Full Overview

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