MoneyGram International Reviews

Updated March 29, 2015
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2.7
132 Reviews
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
71 Ratings

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. 3 people found this helpful

    Overall a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Operations Analyst
    Former Employee - IT Operations Analyst

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Salary was on higher end. Generous benefit packages. I had good team that I worked led by a good manager. Technology and technical knowledge were on the advanced level.

    Cons

    The organization was broken down into functional silos and managed well within the specific silo, but communications, collaboration, common vision, and teamwork across the various silos were usually weak if even existent. Executive management tends to make quick reaction to information as presented to them. The information presented does not always have the full perspective on the topic and decisions are made without full understanding of the potential impact or costs.
    High personnel turnover. In 3 years I have had the each of the 3 levels of management above me change at least 3 times.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful

    Lack of Career Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, MO
    Current Employee - Anonymous Employee in Dallas, MO

    I have been working at MoneyGram International full-time (more than 8 years)

    Pros

    Flexible Schedule, Life and work balance. Multicultural enviroment

    Cons

    Lack of career development. The majority of management positions are held by men. Bureaucratic company.

    Advice to ManagementAdvice

    Better implementation of strategies. Great ideas for mentoring and career development but they are not implemented well across the company specially outside the HQ (Dallas). Need more mentors and not managers across the organization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Seems to have accepted reality of declining position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Minneapolis, MN
    Former Employee - Marketing in Minneapolis, MN

    I worked at MoneyGram International full-time (more than 3 years)

    Pros

    Friendly, laid back atmosphere and a good cooperative cross-functional environment. Committed to their customer base and many are true believers in the good their product provides.

    Cons

    Slow to move on initiatives, limited vision. Many in the organization are comfortable with where the company is and there does not seem to be much willingness at all to take calculated risks

    Recommends
    Negative Outlook
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  5. Not very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AML Compliance
    Former Employee - AML Compliance

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Ability to learn new tasks by yourself.

    Cons

    Procedures are not defined. Performance controls are based someones opinion. There are no defined metrics. Poor morale. Outsourcing a lots of sensitive services.

    Advice to ManagementAdvice

    Please retire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Watch out for offshoring!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    Great people to work with. Fantastic manager and supervisors. They gave a very good severance package though.

    Cons

    Was a far more employee friendly prior to 2008. Many benefits disappeared started in 2008, even small things such as cookies at Christmas. Thanksgiving turkey gift cards, etc.... Upper management is totally out of touch with the average employee and also they really have no idea on how to proceed with the current restructure of offshoring 500+ operations and technical employees to Poland, Mexico, Bulgaria, total mess. I'd watch this company in the near future, wouldn't be surprised if it goes under. The CEO needs to step away from her throne and see what is actually happening with the organization. They really don't follow the values they proclaim and hold the rest of the employees accountable to.

    Advice to ManagementAdvice

    Try communicating with actual managers and not just your senior directors and above to get an idea of what is actually going across your company. Really poor morale there. Senior management needs to come back down from their "penthouse mentality" and bring back a more employee friendly company where employees feel the company actually cares.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Good company in a rapidly changing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time

    Pros

    The company has a great team of talented people with no shortage of revenue growth opportunities. The company strategy is well aligned to the changing market place.

    Cons

    With a rapidly changing marketplace for its products and having many opportunities to capitalize, MGI must continually work to maintain focus and execute well.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX

    I worked at MoneyGram International

    Pros

    Great global footprint. No 2 or 3 in world size wise. Great people. Good Coffee.

    Cons

    Cutbacks, layoffs, senior management do not seem to be able to effectively manage the global organization. it is a very miserable place to be with limited benefits, pay increases, little to no bonus, no share options paid out in past 3 years. Very troubled company

    Advice to ManagementAdvice

    Recognize where you are out of your depth and move on.. Bring in new leadership team with the ability to turn the business around

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Worked at MoneyGram for many years and gained valuable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at MoneyGram International full-time (more than 10 years)

    Pros

    The people are the company's greatest asset...some of the best I've ever worked with.

    Cons

    Communication of changes can be more effective and in a more timely manner.

    Advice to ManagementAdvice

    Rethink the decision at some point in the future of outsourcing the call center to a foreign country.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful

    if you can avoid it, JUST DO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO

    I worked at MoneyGram International

    Pros

    co-workers were great, felt like family

    Cons

    micro-management, most of the supervisors were stupid and had no clue about what they were doing, stabbing each other in the back is a norm there. upper management dumps a lot of work on employees, very poor decisions, their restructuring plan is dramatically failing, somebody at the top is trying to save their high paying jobs by asking people, who were laid off, to come back! I have never seen anything like that before! Position descriptions are lies, when they actually hire you, they will dump everything possible on you for a low pay

    Advice to ManagementAdvice

    treat the people who work under you as human beings with families and lives!!! that's why MG is having a very hard time finding people who want to work there!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Team-oriented, employee-oriented organization with an opportunity for work-life balance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at MoneyGram International full-time (more than a year)

    Pros

    - Work-Life Balance - opportunity to work from home, as appropriate
    - Business Process Improvement focus - many global projects, with opportunity to work directly on change management initiatives
    - Personal Growth - opportunities for advancement, if you perform well
    - Benefits - Great improvement in total Benefits package this year (2015) - inexpensive medical premiums, with a lower deductible than last year; 4 weeks for vacation/sick/personal; 10 paid holidays; nice company 401k match - definitely stronger than 2014!
    - Communication - New employee intranet site - increased visibility into organization, more direct communication to employees

    Cons

    Multiple legacy systems for employee information. However, company is getting new global platform in 2nd quarter 2015, so that will be changing soon.

    Advice to ManagementAdvice

    Continue to communicate with employees, and to listen to employee feedback. It is working!

    Recommends
    Positive Outlook
    Approves of CEO

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