MoneyGram International Reviews

Updated August 29, 2015
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2.7
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Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
91 Ratings

Pros
  • There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17 (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Lack of consistent message from upper management (in 8 reviews)

More Pros and Cons

170 Employee Reviews

Sort: Popular Rating Date
  1. Struggling with Lack of Priorities Alignment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Staff genuinely wish to do a good job and create great experiences for consumers and agents alike. The business model is solid and generates significant cash.

    Cons

    Company is emerging from a turn-around predicated by a deferred prosecution agreement with the federal government. There is a lot of pressure to put quick fixes in place without regard to the longer term strategic benefit or strategic alignment of those fixes. This results in significant rework or employee turn-over due to burn-out or misplaced accountability for the outcomes.

    Advice to Management

    Foucs on retaining talent and stabilizing the turnover rate. Projects are constantly in flux and difficult to maintain momentum due to key resource attrition. Support change agents and allow them to do what they do best.


  2. Account Relations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lakewood, CO
    Former Employee - Anonymous Employee in Lakewood, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    For a long time they tried to be the employeer of choice

    Cons

    New management felt driven by how cheap they could be

    Advice to Management

    Your efforts to cut costs only destroyed all the good that was done before. Only loyalty kept people there


  3. TDD Specialist III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Really Good Atmosphere to work

    Cons

    Weekends and nights shifts/ low salary

    Advice to Management

    there are nothing special to say


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time (More than 8 years)

    Pros

    Moneygram had some of the most talented people in the industry - from our phone representatives to senior leadership.

    Cons

    unfortunately, in an effort to reduce costs, so did quality.

    Advice to Management

    outsourcing is not always the most cost-effective way to save money, in fact, it very well might be far more expensive.


  6. Helpful (2)

    Unstable Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Flower Mound, TX
    Former Employee - Anonymous Employee in Flower Mound, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International (More than a year)

    Pros

    Diverse culture, training opportunities, International

    Cons

    Management is not transparent. IT / Technology team is outsourced and under qualified. Products are not competitive in marketplace.


  7. Compliance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Officer
    Current Employee - Compliance Officer
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    World wide view of risk exposure.

    Cons

    Internal employees limited to growth.

    Advice to Management

    Listen to employees and create a work life balance approach to work. Your best assets are your employees.


  8. Its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    The people I work with are great. That is part of what makes this environment great.Middle management and the VP's are smart people with great skill sets.

    Cons

    The EC is awful. They are here just to collect the giant bonus that they are being paid and then they are out. There is not a lot of trust in the teams that they have hired.

    Advice to Management

    You have hired a great group of people now us their talents and listen to them. you hired them to do a job now let them do it.


  9. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rome (Italy)
    Former Employee - Anonymous Employee in Rome (Italy)
    Positive Outlook

    I worked at MoneyGram International full-time (More than 5 years)

    Pros

    Once you ade in good relation with decision making persons you are safe

    Cons

    Italian decision making persons are disconnectes with staff and industry

    Advice to Management

    Be competitive


  10. Helpful (2)

    Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakewood, CO
    Current Employee - Anonymous Employee in Lakewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MoneyGram International full-time (More than 8 years)

    Pros

    This is a company that is trying to find their lost momentum and leadership is trying to gain market share. I think they are on the right track with the wrong resources but the High turnover provides the opportunity to move up very fast.

    Cons

    By trying to cut cost MGI moved operations overseas to a country with very hard and strict labor laws. I am not sure they will meet the projected cost saving because you cannot improvise experience. They talent retention program needs to be adjusted to meet the current needs. We may see the operations coming back to the US in 5 years or sooner.

    Advice to Management

    Too many new people in such a short period of time create many issues including compromise of the continuity of the programs and the quality of service. I belief call center management should concentrate on being on the same page to avoid unnecessary cost associated with errors due to lack of communication.


  11. Helpful (1)

    Compliance Operations Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Operations Analyst
    Former Employee - Compliance Operations Analyst
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Location was accessible, compensation was adequate, the work environment was pleasant, and the employees were friendly. I knew what my job was and had the info and tools to complete my work every day.

    Cons

    Don't have any downsides to working for MoneyGram International other than if the jobs weren't outsourced I would probably still be working for the company.



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