MoneyGram International Reviews

Updated March 29, 2015
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2.7
132 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
71 Ratings

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Not very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AML Compliance
    Former Employee - AML Compliance

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Ability to learn new tasks by yourself.

    Cons

    Procedures are not defined. Performance controls are based someones opinion. There are no defined metrics. Poor morale. Outsourcing a lots of sensitive services.

    Advice to ManagementAdvice

    Please retire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    Lack of Career Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, MO
    Current Employee - Anonymous Employee in Dallas, MO

    I have been working at MoneyGram International full-time (more than 8 years)

    Pros

    Flexible Schedule, Life and work balance. Multicultural enviroment

    Cons

    Lack of career development. The majority of management positions are held by men. Bureaucratic company.

    Advice to ManagementAdvice

    Better implementation of strategies. Great ideas for mentoring and career development but they are not implemented well across the company specially outside the HQ (Dallas). Need more mentors and not managers across the organization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Watch out for offshoring!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    Great people to work with. Fantastic manager and supervisors. They gave a very good severance package though.

    Cons

    Was a far more employee friendly prior to 2008. Many benefits disappeared started in 2008, even small things such as cookies at Christmas. Thanksgiving turkey gift cards, etc.... Upper management is totally out of touch with the average employee and also they really have no idea on how to proceed with the current restructure of offshoring 500+ operations and technical employees to Poland, Mexico, Bulgaria, total mess. I'd watch this company in the near future, wouldn't be surprised if it goes under. The CEO needs to step away from her throne and see what is actually happening with the organization. They really don't follow the values they proclaim and hold the rest of the employees accountable to.

    Advice to ManagementAdvice

    Try communicating with actual managers and not just your senior directors and above to get an idea of what is actually going across your company. Really poor morale there. Senior management needs to come back down from their "penthouse mentality" and bring back a more employee friendly company where employees feel the company actually cares.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. New, fast growing organisation. A lot of development opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Director in Warsaw (Poland)
    Current Employee - Human Resources Director in Warsaw (Poland)

    I have been working at MoneyGram International full-time (less than a year)

    Pros

    Fast moving organisation, quick decision making process, lot of talented, young people; multinational environment. Ability to create a company and have real, visible and measurable impact, ability to learn and develop yourself,

    Cons

    The organisation is growing very fast and requires some time to stabilize locally

    Recommends
    Positive Outlook
    Approves of CEO
  6. lack of management support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Warsaw (Poland)
    Current Employee - Anonymous Employee in Warsaw (Poland)

    I have been working at MoneyGram International full-time

    Pros

    very interesting business, Multicultural environment, a lot of changes and new challenges in all area

    Cons

    poor management, treat employees as risk factors and necessary evil in "monkey factory",

    Advice to ManagementAdvice

    lots of politics within the company - be more concentrate on doing business

    Doesn't Recommend
  7. So far it has been very interesting, great challenges and very talented people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Warsaw (Poland)
    Current Employee - IT Director in Warsaw (Poland)

    I have been working at MoneyGram International full-time (less than a year)

    Pros

    Strong challenges, good budgets, interesting, scallable projects, open multicultural atmosphere, opennes to innovation and change.

    Cons

    Nothing that can be truly a disadvantage...

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
  8. very positive experience so far, fair treatment, equal rights, fair salaries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    a lot of opportunities to grow, meritocratic environment

    Cons

    have not found any yet

    Recommends
    Positive Outlook
  9. 3 people found this helpful

    if you can avoid it, JUST DO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO

    I worked at MoneyGram International

    Pros

    co-workers were great, felt like family

    Cons

    micro-management, most of the supervisors were stupid and had no clue about what they were doing, stabbing each other in the back is a norm there. upper management dumps a lot of work on employees, very poor decisions, their restructuring plan is dramatically failing, somebody at the top is trying to save their high paying jobs by asking people, who were laid off, to come back! I have never seen anything like that before! Position descriptions are lies, when they actually hire you, they will dump everything possible on you for a low pay

    Advice to ManagementAdvice

    treat the people who work under you as human beings with families and lives!!! that's why MG is having a very hard time finding people who want to work there!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    Nice environment, people are friendly

    Cons

    Poor management, benefits are ok

    Advice to ManagementAdvice

    Plan things ahead, don't do last minister decision

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful

    Overall a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Operations Analyst
    Former Employee - IT Operations Analyst

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Salary was on higher end. Generous benefit packages. I had good team that I worked led by a good manager. Technology and technical knowledge were on the advanced level.

    Cons

    The organization was broken down into functional silos and managed well within the specific silo, but communications, collaboration, common vision, and teamwork across the various silos were usually weak if even existent. Executive management tends to make quick reaction to information as presented to them. The information presented does not always have the full perspective on the topic and decisions are made without full understanding of the potential impact or costs.
    High personnel turnover. In 3 years I have had the each of the 3 levels of management above me change at least 3 times.

    Doesn't Recommend
    Negative Outlook

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