Monitronics Reviews

Updated August 29, 2015
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2.8
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Michael R. Haislip
20 Ratings

39 Employee Reviews

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  1. Not a good fit

    Former Employee - Anonymous Employee in Frisco, TX
    Former Employee - Anonymous Employee in Frisco, TX

    I worked at Monitronics full-time (Less than a year)

    Pros

    Overall, the people were great.

    Cons

    Parking sucks. Too many meetings. I was in a role working with someone where there was an issue that I was not able to overcome, regardless of me trying. Had to cut my losses and move on after three months.

    Advice to Management

    Cut back on the meetings.


  2. Overall Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monitronics full-time (More than 3 years)

    Pros

    They care about the employees, and provide you many resources to countine at Monitronics. An open door policy with all of management.

    Cons

    Pay could be more competitive.

    Advice to Management

    Ask employees for more feed back on what could be done to better the company around the company.


  3. Helpful (1)

    Very poor leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Monitronics full-time

    Pros

    Great co workers who are under valued

    Cons

    Leadership management are not on the same page. Been there a year and seen a lot of un organized direction and bad communication. They dont even know how to train reps or even provided continue education as innovation happens. They take advantage of their customers because they know there options are limited. To much to type

    Advice to Management

    Do self evaluations. Instead of looking at ways to meet a number on a paper figure out behaviors and change them while valueing employees. You will continue to have high turnover if you do not value the employees who come in for you everyday for a very low wage for 2015 standards.


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  5. Trainer/Instructional Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training and Development Specialist
    Former Employee - Training and Development Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Monitronics full-time (More than 5 years)

    Pros

    Brought HPWP to the company and really enhanced fellowship. Easy to promote. Most people are friendly and care about each other.

    Cons

    Management will plot to terminate you and bring their friends in. Did not live the HPWP way after pumping up the entire company. Does not treat employees like adults

    Advice to Management

    Don't be a dictator and bring back HPWP


  6. Its not that bad but its not that good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Dallas, TX
    Former Employee - Tech Support Representative in Dallas, TX
    Recommends
    Negative Outlook

    I worked at Monitronics full-time (More than a year)

    Pros

    When I first came in it was a not a bad place to work, the supervisors are fair and if you show up to work on time, they will leave you alone. The best thing that they have going is that the supervisors are there for you if you need help with the work, thats a great thing.

    Cons

    Your not going to get adequately compensated for the work that you do. You will do the work of other departments for no additional pay and no real training on how to do it. There are no real career opportunities unless you pucker your lips... lol ....aint nobody got time for that.. Also you will have to WATCH your check, you might be missing some hours, it happened to me too many times.

    Advice to Management

    As far as helping people continue to do that, it eases the tension especially new comers. But you got to do more for the people that have been there for years. Take care of you people thats been there for a while, nobody wants to be on the phone all day.


  7. Helpful (2)

    decent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Dallas, TX
    Current Employee - Clerk in Dallas, TX
    Neutral Outlook
    Approves of CEO

    Pros

    good mix of personalities. ceo and upper management do seem to care about the future of the company, onsite gym and cafe, new building

    Cons

    middle management has changed and they are revwrting back to the old ways of micromanaging by #s instead of quality. some managers play favorites, lack of consistency

    Advice to Management

    get more management training, learn how to motivate employeea. let employees review their supervisors. some of us have genuine suggestions.bring back hpwp!!! n


  8. ok job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Dispatch Operator in Dallas, TX
    Former Employee - Emergency Dispatch Operator in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Monitronics full-time (More than a year)

    Pros

    a lot of overtime and very nice coworkers

    Cons

    no chance of growth at all


  9. Customer Service

    Former Employee - Call Center Customer Service Representative in Lewisville, TX
    Former Employee - Call Center Customer Service Representative in Lewisville, TX

    I worked at Monitronics (More than 8 years)

    Pros

    Helping customers keep homes and businesses safe and secure.

    Cons

    As customer service you get all calls and need to transfer, angry customers when you tell them you have to transfer


  10. Just Do your job and stay out of the way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Monitronics full-time

    Pros

    For the most part everyone is really nice. They provide us food sometimes. Depending on what department you're in the money is great.You actually can move up. If you do your job and get out of there, You don't have to worry about being fired..

    Cons

    MANAGEMENT IS SHADY.... It's like we all work for different companies, no structure. It's unorganized. The raises suck.


  11. Doesn't care for employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Dispatch Operator in Dallas, TX
    Former Employee - Emergency Dispatch Operator in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Monitronics full-time (More than a year)

    Pros

    i liked the hours I worked.

    Cons

    Supervisers do not care for employees and are too fire happy.

    Advice to Management

    When you have a person that comes to work everyday and works don't fire them for nothing.



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