Monro Muffler Brake Reviews

Updated August 28, 2014
Updated August 28, 2014
34 Reviews

1.6
34 Reviews
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Recommend to a friend
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Monro Muffler Brake Chairman, President, and CEO Robert G. Gross
Robert G. Gross
23 Ratings

Employee Reviews

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  1.  

    Great until new Mgr took over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Tech  in  Cincinnati, OH
    Former Employee - Auto Tech in Cincinnati, OH

    I worked at Monro Muffler Brake full-time for less than a year

    Pros

    fellow employees willing to help each other out working as a team, with no interference from mgr

    Cons

    Lots of work plenty of overtime, but they cannot keep good mechanics because of mgr leadership.

    Advice to ManagementAdvice

    Mgr need to stay out of employees work. Most Mgrs pick and choose who they like and dislike and that's why they cannot keep employees. Employee turnover is high and they are always looking for new employees. Upper, Upper district mgr don't see or don't want to see the employees take on whats happening if the shops.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager  in  Harrisburg, PA
    Current Employee - Customer Service Manager in Harrisburg, PA

    I have been working at Monro Muffler Brake full-time for more than a year

    Pros

    fast paced goop people good car work

    Cons

    to many hours as manager 60+

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    PC Support Position - STAY AWAY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PC Support Technician  in  Rochester, NY
    Former Employee - PC Support Technician in Rochester, NY

    I worked at Monro Muffler Brake as a contractor for less than a year

    Pros

    A regular (small) paycheck and the co-workers are for the most part very nice people.

    Cons

    Chaos, below average pay and a supervisor with more than one screw loose. The supervisor creates a great deal of chaos with his spur of the moment priority changes than five people can handle with only two "support technicians" to do the work. It's obvious this nut has never been in a supervision position before Monro hired him. From what I heard he was the cheapest one they interviewed for the position. His expectations are solely based on his "paper projections" and he hasn't got a clue how reality works in computer diagnostics and repairs. He may be a genius as an app writer for smartphones but he doesn't know much at all about hardware. I heard the guy I replaced was fired after 15 years with the company because this so called supervisor couldn't handle somebody telling him how reality really works in this company filled with out-dated equipment and software, and I heard that from several sources. Thank GOD I only signed on as a temp... the light at the end of the tunnel is getting brighter! This company continues to grow rapidly (for the share holder's benefit) by buying out as many small companies that they can get their hands on - the employees don't mean a thing to them other than having more revenue sources to rape.

    Advice to ManagementAdvice

    If you expect the temps you hire to stay in this department you might want to consider hiring a supervisor that takes reality into consideration, the one you have now is a total scatter brain... he shouldn't be supervising anything that resembles a human being!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Just bought our store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Technician  in  Flint, MI
    Former Employee - Automotive Technician in Flint, MI

    I worked at Monro Muffler Brake full-time for more than a year

    Pros

    They bought and upgraded the equipment. New lifts, scanners, tire machines. 14$ a hour base pay straight time plus time and a half.

    Cons

    14 per hour base pay plus time and a half or 15 % commission on service and 4% on tire work(whatever's higher). They came in and raised prices on all service and work dried up. need less to say never made commission.

    Advice to ManagementAdvice

    lower the prices, you may sell more service work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Save your time unless you want to work at a jiffy lube wanabe and rotate tires for free

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Lead Technician
    Former Employee - Assistant Manager/Lead Technician

    I worked at Monro Muffler Brake full-time for more than 5 years

    Pros

    Good place to start if you are trying to get in the door. They will hire anyone. Even people who have D.U.I.s or no drivers licences. Some of the employees

    Cons

    Save your life. I was the asst. Manager and when my new manager took over it went down hill. Working 6 days a week open to close and every holiday. Never seeing my family. They would bring in new employees and treat them like they where the golden child even though that person leaves in less than 6 months. All the while you have been faithful to the company for years and they treat you like crap. Dont ever ask for a raise the answer you get is we are on a pay freeze yet the company makes hundreds of millions of dollars.

    Advice to ManagementAdvice

    Pay up and take care if the techs that are faithful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Overworked and never appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Monro Muffler Brake full-time for more than 3 years

    Pros

    It's better than not working.

    Cons

    The compensation is horrible. For an office position expect to be paid below what most employers pay. Also expect to be worked to your limit with no support if you have too much to do. Do not expect a raise. Even if one is given it is typically less than 20 cents and hour. I was denied annual raises for advancing to new positions in the company. The final straw was finding out new hires were being paid more, to do less, than I was after being a loyal employee of 4 years. The best advice I can give is if you do end up here get out as fast as possible.

    Advice to ManagementAdvice

    Re-think your benefits and take a hard look at all of the favoritism that takes place in your company. Expecting experienced employees to be happy making less than most entry level positions of the same type is a joke. Stop using the industry you are in as an excuse to pay your office workers less. The office work is the exact same regardless of industry.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Do not apply!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Saint Louis, MO
    Current Employee - Assistant Store Manager in Saint Louis, MO

    I have been working at Monro Muffler Brake full-time for more than 3 years

    Pros

    I don't see any pros with this company

    Cons

    Horrible company. Work 55 to 60 hours a week, work Sundays and all holidays except Christmas. Stores are dirty and 20 years behind the times. Management expects you to give your life to the company for very little compensation. Do not work here!!

    Advice to ManagementAdvice

    Get rid of the greed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Do not pay enough for the work that is not required

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Phila, PA
    Current Employee - Store Manager in Phila, PA

    I have been working at Monro Muffler Brake full-time for more than 3 years

    Pros

    Gain experience on how to work on cars.

    Cons

    Store manager has to work on vehicles and not in the description.

    Advice to ManagementAdvice

    Pay accordingly and be truthful about what is required.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    stay clear of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Akron, OH
    Current Employee - Store Manager in Akron, OH

    I have been working at Monro Muffler Brake full-time for less than a year

    Pros

    there is nothing good to say

    Cons

    Too many hours 55 to 60 per week there stores are dirty nasty run down rat holes, communication is by fax no internet or cable tv for the customers. also This company does not conduct a background check or drug screen. Apparently everyone who has been to prison or does drugs knows this, and works for monro. The techniticions are of low quality mostly hacks and butchers.you will work 12 hours a day every day you work and pay is low as well.

    Advice to ManagementAdvice

    sell the company to someone that gives a crap

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Disorganized, Greedy, Mismanaged, Life Draining. The other reviews were right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Raleigh, NC
    Former Employee - Assistant Store Manager in Raleigh, NC

    I worked at Monro Muffler Brake full-time for less than a year

    Pros

    You get a small paycheck. You get your foot into the automotive repair business industry. Everything you see at this company, is why it's failing, and there are so many better companies out there.

    Cons

    Every store manager is different. You may become employed at a store that is actually decent to work at. I was not.

    Work life balance was terrible. 55-60 hours a week as an assistant manager. Pushed to "sell, sell, sell" on a lot of huge profit margin products that my technicians had no experience or formal instruction on.

    This company does not conduct a background check or drug screen. Apparently everyone who has been to prison or does drugs knows this, and therefore, gets a job here.

    The pay is terrible for technicians and lower management. Store management and higher receive bonuses based on profit and sales. They will up-sell and over-charge for every possible service they can. Profit is the only thing that matters to this company.

    You need to pay into a uniform deposit and pay for weekly uniform cleanings. This is the greediest company I have ever seen. The uniform company charges $4.50 to clan uniforms, but they take $11.50 out of your paycheck. They rob every person they can, including their own employees.

    Health insurance is a joke with this company at a whopping $650/month for 2 people in NC, and about the same rate for a family. It is unaffordable.

    Advice to ManagementAdvice

    Drug test, conduct background checks, and actually care about the people you hire. Then, reduce the profit on everything you sell, so employees can have fair wages and you can change the way this company runs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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