Monro Muffler Brake Reviews

Pros

Good growth potential. People are good to work with.

Cons

Pay is not that great.

Pros

No matter how much damage a technician does to a customer's car, he will get to keep his job, the company will pay for the damages!!!!

Cons

Favoritism;70 hr work week, no OT pay.No lunch breaks. No paid sick days.No paid personal days No weekends off.

Advice to Senior Management

Clean house in Upper Management. Employee turnover rate is OUTRAGEOUS!!! Open your EYES!

Pros

Great growth for company and senior management is extremely competent. This helped to enhance job security and kept me feeling like I could move forward as the company expanded. Overall good place to work.

Cons

Dingy offices. Outdated computer systems limited my marketability if I considered going to another employer. Pay was relatively low for non-management personnel.

Advice to Senior Management

Keep the growth up. Freshen the main office.

Pros

Very few if any... ability to repair own vehicle, establish a customer rapport,act as mini-business owner but without enough compensation...

Cons

Numerous cons,first the turnover issue is a cronic problem which is left for the Store Manager to deal with...Numerous shops operate with just one tech(Asst. Mgr.) and a part-timer.Sales pressure is constant and commission base pay for Techs is still 12%(this figure has not changed in over 10 years(true fact)...although theLabor Rate per hour has soared to $88-98 Market Managers used to manage 6-8 stores and now 12-15 per Mgr.,which is extreme...District Managers are almost unseen except in extreme negative shops and have little or no interaction with Techs or Store Managers...isolation... When Profits come before the Customer,all else fails and will soon enough for Monro.The balance sheet can hide only so much... In conclusion,the shareholders are NOT the only key ingredient to the Business Model.

Advice to Senior Management

You can only ride the wave so long...as General Motors found out...Corporate Profits should be shared not dealt to a handful of MBA,s and Board Members...

Pros

It has a pretty laid back work atmosphere. Taking time off for being sick wasn't a big deal at all.

Cons

Commission setup is rigged in employer's favor. The only way you make out is if you don't do very much or do a lot consistently. If you are somewhere in the middle, you'll be getting paid as much as the person not doing very much. I think commission was somewhere around 12%. You get paid whichever is greater: your base pay or commission. So if my base pay was $8.00/hr, and I stood around all day, I'd get paid $8.00/hr. If you worked hard, but your commission only averaged out to $8.01/hr, that's what you'd get paid, even if I did nothing and you worked your butt off. Also, the commission is calculated by pay period, which is every two weeks. So you could have a very good day or week, but they'll calculate your commission based on your total from two weeks worth of work. So a bad couple of days can totally screw you. The location that I worked out, the Asst. Manager got all the big jobs so he's the only one that made out well.

Advice to Senior Management

Spread the big jobs out among all the techs instead of allowing someone to hoard them all.

Pros

Decent pay if you can work fast. Benefits are OK (Except only 50% 401k match) Culture is great, loose relaxed. Staff is extremely friendly and there is little to no power distance.

Cons

Pay system is odd. You have minimal control over how much money you make on a commission base salary. If you do not "break out" for a few weeks in a row your pay goes down, even though there is no control over what you work on. Some equipment is old or worn and dangerous to use, but it does get fixed timely manner or not. Long hours, mandatory Saturdays

Advice to Senior Management

Stop the feeding, yes things can get stressful but passing the high $$ jobs to the same guy every time is like a slap in the face.

Pros

Good industry in an unstable economy. Layoffs at management level have been uncommon.

Cons

The hours are insane. District Managers are required to be in stores 6 days a week and working from home on the 7th. Weekly hours for salaried field reps average 75-85 per week. There are ZERO days off except for your vacation and Thanksgiving, Christmas and New Years. Vacations were almost always postponed by my boss.

The hours make the job incredibly stressful but management compounds the matter with unrealistic expectations. Some of the high management weekly berate midlevel management with name calling and screaming for not meeting quotas. Morale is dismal and many are jumping ship.

Inability to meet extreme quotas resulted in wage freezes. The amount of stores I was required to manage continually grew but no pay increase was given. Several coworkers have mentioned how they were told they didn't "merit" a pay raise for the last several years. These same employees were offered a pay raise to return after they finally quit (none chose to return.)

Medical: Blue Cross (Good but expensive)
Dental: No
Vision: No
Company Car: Provided including gas
Christmas Bonus: Ham

Advice to Senior Management

Monro purchased this company from Speedy Muffler which had a reputation for treating its employees well. Stock is climbing (Mr. Gross is doing very well for himself), but morale has been on a steady decline since the purchase.