Monro Muffler Brake

  www.monro.com
  www.monro.com

Monro Muffler Brake Reviews

Updated November 17, 2014
Updated November 17, 2014
42 Reviews
1.6
42 Reviews
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Monro Muffler Brake Chairman, President, and CEO Robert G. Gross
Robert G. Gross
26 Ratings

Employee Reviews

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  1.  

    Was Shop Forman until Monro decided they didn't need any of them. discontinued program and salary deduction of 2500-5200

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Tech in Baltimore, MD
    Current Employee - Automotive Tech in Baltimore, MD

    I have been working at Monro Muffler Brake full-time (more than 10 years)

    Pros

    Good people to work with, get along with everyone in shop on a personal level.

    Cons

    Too many hours, Managers are not your typical manager, more like spot holders or salesman, Training doesn't exist. Employees below the manager don't matter to company, OSHA regs and MSDS procedures are not followed. and many more...

    Advice to ManagementAdvice

    2 things. MANAGE, its in your title and learn how to appreciate someone for a job well done

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Unlimited greed coupled with careless upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Monro Muffler Brake full-time (more than an year)

    Pros

    It's great if you hate your family. You'll never see them.

    Cons

    These guys are all about PR and image. They could care less about ripping off a customer as long as they don't complain. They claim they value family, but don't show it at all. 55 plus hour weeks for 35-40 hour pay, clueless management, impossible for manager to fire problem employees, constant turnover of employees, 3 paid holidays (2 if your store is closed on Sundays), worthless benefits package (Obamacare is a better option, and much cheaper), they screw you out of bonuses, they play favorites, need I say more?

    Advice to ManagementAdvice

    Take care of your employees and they will take excellent care of your customers for you, without your constant preaching.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Hard work, long hours, ok pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Monro Muffler Brake full-time

    Pros

    You get to run a store like you own it.

    Cons

    long hours, lower side of the pay scale. Company is most concerned with oil changes.

    Advice to ManagementAdvice

    Ask the guys who are profitable how they are doing it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great until new Mgr took over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Tech in Cincinnati, OH
    Former Employee - Auto Tech in Cincinnati, OH

    I worked at Monro Muffler Brake full-time (less than an year)

    Pros

    fellow employees willing to help each other out working as a team, with no interference from mgr

    Cons

    Lots of work plenty of overtime, but they cannot keep good mechanics because of mgr leadership.

    Advice to ManagementAdvice

    Mgr need to stay out of employees work. Most Mgrs pick and choose who they like and dislike and that's why they cannot keep employees. Employee turnover is high and they are always looking for new employees. Upper, Upper district mgr don't see or don't want to see the employees take on whats happening if the shops.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Company treats employees terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Springfield, OH
    Former Employee - Assistant Store Manager in Springfield, OH

    I worked at Monro Muffler Brake full-time (less than an year)

    Pros

    Can't think of anything pro to enter.

    Cons

    Unable to keep good managers and assistant managers. Last manager I worked for charged prices that didn't that were too high for the rural area. Causing a decrease in customers. Outdated equipment. Lack of tools to effectively do the job.

    Advice to ManagementAdvice

    Give managers and assistant managers the proper tools to effectively run the stores they are responsible for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Harrisburg, PA
    Current Employee - Customer Service Manager in Harrisburg, PA

    I have been working at Monro Muffler Brake full-time (more than an year)

    Pros

    fast paced goop people good car work

    Cons

    to many hours as manager 60+

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Corporate greed at its best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Louisville, KY
    Current Employee - Service Manager in Louisville, KY

    I have been working at Monro Muffler Brake full-time (more than an year)

    Pros

    Great staff that makes the long hours bearable.

    Cons

    Sell Sell Sell is the mantra and when we do...Nothing!!! Just at a loss for words as to how and why the company doesn't take care of its "number 1 asset". I believe their goal is to allow top talent to leave so that they can pay inadequate managers less. Very discouraging, whats more discouraging is that I'm "singing to the choir". They don't care and no one is going to read this post.
    Have not received a pay raise since I started in August of 2012 and have not even had a performance review in that same time period.

    Advice to ManagementAdvice

    Reward your people for crying out loud.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Kiss your free time and your relationship goodbye!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician, Assistant Managerial in Lowell, MA
    Former Employee - Technician, Assistant Managerial in Lowell, MA

    I worked at Monro Muffler Brake full-time (more than 8 years)

    Pros

    Most of the time the group of people are a lot of fun to work with.

    Cons

    Garbage pay!!! The upper management makes everyone below them miserable. I understand that it flows downhill, but to make your managers an assistant managers attend "mandatory" Monday night "oil change mettings" is absurd. Most shops close at 7 but that doesn't mean you aren't going to be there until nine every night, which happens more often than not. Fifty plus hours is a norm. Starting pay is an absolute joke. Yeah 15% commission may be great if the work is there, but you don't make much when all you do is oil changes. Monro is a great place for a customer to go for a twenty dollar oil change, but everything else so so disgustingly overpriced most people don't want to do the work. I really could go on for hours here...

    Advice to ManagementAdvice

    Cut back upper management "bonuses",like eight mil split between the thee top Co's and maybe pass some of that to the workers and customers. Close more hollidays. Think about getting online ordering. Unrestrict the computers up front so we can at least use the freaking calcuator. Update antiquated equiptment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Don't work here as tech, manager, or tire tech companies a complete waste of time and if your customer don't go there”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Technician
    Current Employee - Automotive Technician

    I have been working at Monro Muffler Brake full-time (more than an year)

    Pros

    We got new equipment when monro took over. We now carry parts in the store ,although they are all made in China

    Cons

    pay sucks so does the benefits they are open all holidays except for two, benefits are too expensive and the deductible is way too high. The hours don’t work for anybody that has a family

    Advice to ManagementAdvice

    close some holidays, pay better, look into better benefits. Please buy parts made here, because American’s need jobs too

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Cleveland, OH
    Former Employee - Store Manager in Cleveland, OH

    I worked at Monro Muffler Brake full-time (less than an year)

    Pros

    there is nothing good to say worst company out there to work for

    Cons

    Low pay, too many hours, there stores are old dirty nasty rat holes that look like the have not been updated since the 1970's, sub standard techs, old broken down equipment and waiting room for customers they don't even have cable t.v for the customers, a market manager that is lost and confused. and all they give a crap about is stupid 14.99 to 19.99 oil changes, and as a tech most weeks you wont make 350.00 bucks due to lack of work and prices that are the highest in the industry. this is a company that all should steer clear of. also plan on working all the holidays too

    Advice to ManagementAdvice

    sell the company to some one that gives a crap about its customers and employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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