Montage Hotels & Resorts Reviews

Updated May 4, 2015
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30 Employee Reviews

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  1. Mosaic Hostess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mosaic Host in Laguna Beach, CA
    Current Employee - Mosaic Host in Laguna Beach, CA

    I have been working at Montage Hotels & Resorts part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Montage is a fantastic company to work for. I often had interactions with executives of the company, who were always friendly and supportive. I received constructive feedback on how perform better from my supervisors and manager. The people at Montage are all very kind and fun to work with. It is also an absolutely beautiful place to work and they provide meals for their staff. Montage also does a lot to give back to the community.

    Cons

    With any customer service job there can be some difficult guests at times. But they train you well to handle these situations and those with more experience are willing to help at a moments notice. During the summer season it can get extremely hectic and guests can get very upset, especially when we run out of chairs at the pool or beach. This resulted in me being yelled at and even cursed at by extremely upset guests. This job will also really take over your life. It is very tiring and while they do their best to respect requested days off, scheduling can be somewhat unpredictable and you will probably do some overtime.

    Advice to Management

    I would make sure there are enough resources available to accommodate the number of guests staying at the resort. This means more pool, spa, and beach chairs and umbrellas.


  2. Helpful (1)

    Associates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Beverly Hills, CA
    Former Employee - Associate in Beverly Hills, CA

    I worked at Montage Hotels & Resorts

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good benefits, lunch, uniform, co-workers friendly, luxury hotel

    Cons

    No raise, no bonus, no holiday pay, dirty uniform,inexperienced manager, memorize 6 pages hotel info to take a mandatory yearly test.

    Advice to Management

    Train them to work and inspire


  3. Marketing Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Montage Hotels & Resorts (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Growing company
    - Significant learning and development opportunities
    - Excellent benefits
    - Upward mobility
    - High employee engagement

    Cons

    None that I have seen.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Unsupportive management and human resources.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Montage Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Over all great people to work with. Lots of growth and potential. They are open to training and give plenty of opportunity for learning and development.

    Cons

    Human resources did not support employees' concerns with management and training. High turn over due to lack of support.

    Advice to Management

    Management training for upper levels would be effective in managing younger, new employees.


  6. Helpful (1)

    If you like being lied to constantly, this alleged "5-star" property is the place for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Laguna Beach, CA
    Current Employee - Anonymous Employee in Laguna Beach, CA

    I have been working at Montage Hotels & Resorts full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible hours, benefits offered for full time employees

    Cons

    Cog-in-the wheel mentality, management doesn't care about developing talent within the company, obsessed with the bottom line, they act like we're going out of business when the hotel is making millions (sometimes tens of millions) dollars per month.

    Advice to Management

    Pay attention to the people who are actually doing the work and not the ones who are stroaking your ego! Stop lying to people, if there aren't opportunities for them then don't pretend like there are, honesty goes a long way and is in line with the supposed "values" of the company!


  7. Typical Resort Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Montage Hotels & Resorts

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great location, great team, job is easy/fun to make the guests happy

    Cons

    Just an entry job working at a resort


  8. Amazing place to work! By far the best training a company can offer!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Montage Hotels & Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's an amazing place to gain exemplary customer service skills! The best!

    Cons

    Substandard compensation. You delivery high end results, but don't get paid for it.

    Advice to Management

    Keep up the great work by continuing to focus on the staff training! It's an amazing place to work and to stay!


  9. Great place to work

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Montage Hotels & Resorts

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Meet nice people and eat great food

    Cons

    there are no cons that I know of

    Advice to Management

    keep it real and ya pretty much it.


  10. Outside

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Lahaina, HI
    Current Employee - Concierge in Lahaina, HI

    I have been working at Montage Hotels & Resorts

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very high end company
    Still growing a potentially benefit

    Cons

    small, no where hardly to relocate to.


  11. Fantastic Growth and Training Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Reception Manager in Park City, UT
    Former Employee - Guest Reception Manager in Park City, UT

    I worked at Montage Hotels & Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Tremendous focus on training and continuing education. Competitive salary and benefits for the area, and great ski benefits for the winter season.

    Cons

    I felt under utilized by upper management, and was often coached to be less involved with my asociaties



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