Montage Laguna Beach

www.montagelagunabeach.com
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Montage Laguna Beach Reviews

Updated October 15, 2014
Updated October 15, 2014
16 Reviews
3.8
16 Reviews
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Recommend to a friend
Approve of CEO
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JAMES BERMINGHAM
6 Ratings

Employee Reviews

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  1.  

    This was an amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist in Laguna Beach, CA
    Former Employee - Massage Therapist in Laguna Beach, CA

    I worked at Montage Laguna Beach part-time (less than a year)

    Pros

    Great training, you are set up for success. Free shift meals, amazing managment, beautiful spa with ocean view, employee parking with shuttle to hotel.
    They allow you to use a room for trades if available of course, you get great training on massage modalities, if you become full time you get trained in scrubs, wraps, ect...

    Cons

    The uniform needs update, that's all i can come up with

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If hospitality isn't your life don't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Beverly Hills, CA
    Former Employee - Front Desk Agent in Beverly Hills, CA

    I worked at Montage Laguna Beach full-time (more than a year)

    Pros

    Worked in the heart of Beverly Hills so there were lots of perks and if you name dropped Montage you were taken care of.

    Cons

    There was no work life balance. They controlled you with their scheduling. Let their workers know the following weeks schedule the day before didn't allow you to make any plans. They also never had their employees back. The entitled elite were always right.

    Advice to ManagementAdvice

    Watch out for your employees and have their backs. Everyone grew resentful because management never took their employees side in conflict.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great things I learned there plus memorable experiences involving co workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Montage Laguna Beach

    Pros

    Awesome teamwork feeling, entire hotel staff are treating each other very nice

    Cons

    Little understanding for employees needs

    Approves of CEO
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  5.  

    I love everyone here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Montage Laguna Beach part-time

    Pros

    I don't know what I would do without everyone I've met at Montage, they really all help you become better individuals

    Cons

    It's really hard to ask for time off during the summer because it is our peak season. However, the management work very hard in order to honor all your requests

    Recommends
    Approves of CEO
  6.  

    This was one of my favorite jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess At the Loft in Laguna Beach, CA
    Current Employee - Hostess At the Loft in Laguna Beach, CA

    I have been working at Montage Laguna Beach full-time (more than a year)

    Pros

    Community environment. I met great friends and enjoyed everyone I worked with. Beautiful views from all areas of the resort how could you not enjoy your job?

    Cons

    There are no cons that I have

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Low pay but great guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Numerous Positions in Laguna Beach, CA
    Former Employee - Numerous Positions in Laguna Beach, CA

    I worked at Montage Laguna Beach full-time (more than 5 years)

    Pros

    The vast majority of guests are pleasant people who are seasoned travelers. They know what they want are polite most of the time. They are a pleasure to interact with and fun getting to know. If they challenge you or complain, it will usually be in a professional manner. The initial training is great and will help you throughout your career no matter what industry you settle in.

    Cons

    I would not recommend applying for a job that does not involve frequent gratuities. The hourly pay is low and not more than nearby hotels. They do not offer raises and advancement is unlikely. Even if you do advance, you will work more hours and have more stress. Hospitality is notoriously underpaid but if you can land one of the following jobs then you will make more money than your salaried manager: doorman, bellman, bartender, restaurant server, in-room dining server, spa therapist. These positions make a livable wage but are also hard to get since people seldom quit these positions. Otherwise you will struggle, especially if you are trying to live in South Orange County. They might tell you that other positions get tips like front desk, concierge, beach butlers, attendants, assistants, etc. - but the cash will be nothing compared to the other positions I mentioned. This often results in animosity between departments. There are people who endure great amounts of stress and work extremely hard yet make half the money as someone who works next to them that gets frequent tips and has less stress.

    Management does not promote ongoing training after your first few days of initial training. There is a common misconception that Montage will groom you and provide you with countless growth opportunities. This is sometimes true if you are in middle management. But if not, then the truth is that you will be worked hard until you burn out. The turnover rate is high and most of the managers are not promoted from within but hired from other resorts. There are a lot of burnouts here, especially at the front of the house. These people are toxic and unfortunately Montage never fires people. You have to basically commit a crime to get terminated. I suppose this is good for job security purposes but there are countless line employees with seniority who perpetuate negativity within the culture on a daily basis. Management doesn't seem to care. Probably because they are incentivized to keep turnover low.

    In my opinion, the best way to approach employment at Montage is to do it for a short period of time to gain experience and maybe for some quick cash over Summer. It is not a career and long term employment will most likely hold you back from greater achievements. Be willing to move on in 1 to 2 years.

    Advice to ManagementAdvice

    Give raises. Provide financial incentives to people who don't get tips. Reprimand people who are vocally negative and critical of others. Provide hotel management and operations classes to people who want to make a career of it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    "THE TRANSITIONTEAM", is great.We had months without a GM. Some Managers actually imulate Montage core values.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services
    Current Employee - Guest Services

    I have been working at Montage Laguna Beach full-time (more than a year)

    Pros

    I like that the company has direction and plans to embrace us in structure and trainning. I love almost all the poeple I work with, because most of us really enjoy working and inneracting with guests. I love, love, love the Guests and the property its self! I love being apart of such an amazing place.

    Cons

    Its difficult to focus and be detailed while working 6to 7 days a week. This property has maintained low labor for too long.... The amount of Occupancy and events has exsploded,but the amount of employees has stayed the same or less in guest relations departments.How could you keep your 4diamond standards? Hourly employees should not have to have less than 2 or 3 days off a month. None of my department really gets tranning. You can only hope that the senior employees actually want to help train you. Keep your mouth shut, because open door policy in my department is null and void. You shouldn't have to deal with employees trying to get you fired, because your manager tells them what you say about them behind closed doors. We have people that are not speaking up, because they haven't got their 90 review. We have poeple already to leave and they have only been there a month. The favotism increases the stress when the poeple who are favored are demoralizing, with passive aggressive body language and comments. The communication from management is horrible... We dont get tlod a lot of things... For exsample, a boat tour is cancelled, but I wasnt told, so I tell the guest to show up?! I cant say that Management can focus too much on detals when they have had to do 100 different jobs. However, you should be able to talk to your Manager.

    Advice to ManagementAdvice

    Tell us what is going on.. We are not just employees. We are people. We want to give the BESTservice. We need the tools to do that. We need, time off to be fresh minded. Knowledge, to do our jobs. We also need to be told what we need to currect after a mistake, rather than 3 weeks later. I see employees act one way around Managers and another around employees and even guests. Please dont be fooled by who you think is on your team as a Manager. It is lonely at the top for a reason. Be fair accross the bord and you will see things improve greatly. I promise! If you are coserned about performance of an employee.. Reseach ALL your employees as a comparison.Never put all your eggs in one basket, because that basket could fall and you will not know what you really have.I love the Ideals of Montage, but Im ready to really start living them at work. I feel like I am ready to see us as Montage, but that has not happened yet. Im totally putting my faith in Montage to lead us as we desperately need them to. Thank you so much for giving so many opurtunities to people and for giving us a New Manager! I hope this is the start of our transformation.

    Positive Outlook
    No opinion of CEO
  9.  

    Where you'll find simple elegance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant in Laguna Beach, CA
    Current Employee - Assistant in Laguna Beach, CA

    I have been working at Montage Laguna Beach full-time (more than 8 years)

    Pros

    Passion for learning and mentoring associates. Management is encouraging and driven to see you succeed. Location and views of he ocean! Great time off program.

    Cons

    Work holidays and weekends. No pay raises.

    Recommends
    Positive Outlook
  10.  

    The montage is an amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Reception Night Auditor in Laguna Beach, CA
    Former Employee - Guest Reception Night Auditor in Laguna Beach, CA

    I worked at Montage Laguna Beach full-time (more than a year)

    Pros

    Learning about the hospitality industry and being taught by the best of the best

    Cons

    The parking and amount of spaces is definitly way tooblow.l

    Advice to ManagementAdvice

    Dont change anything. The business model of the company is impeccable

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Fantastic career and life learning experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Naaah in New York, NY
    Current Employee - Naaah in New York, NY

    I have been working at Montage Laguna Beach full-time

    Pros

    People, location, working conditions, management, training, many more I am leaving out, I'm sure. It is a really, really nice place to work, without a doubt!

    Cons

    Typical non-union situation. Management is conditioned to put the company first. Front line associates although treated with respect and appreciation, are left without an advocate. They are minor issues, but left without resolution will only perpetuate lower-than-possible morale.

    Advice to ManagementAdvice

    Live up to your values; "Do the right thing". The reason unions exist is because the employee craves the security they feel that someone is protecting their interest. Employees are not looking to bite the hand that feeds them. They only seek fair and equitable consideration. What are you waiting for; another company to show you how it's done?

    Recommends
    Positive Outlook
    Approves of CEO

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