Mood Media
1.9 of 5 31 reviews
www.moodmedia.com Austin, TX 500 to 999 Employees

Mood Media Reviews

Updated Jul 5, 2014
Mood Media – Austin – “Entrance to Mood Media's Austin office”

All Employees Current Employees Only

1.9 31 reviews

                             

30% Approve of the CEO

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Steve Richards

(10 ratings)

13% of employees recommend this company to a friend
31 Employee Reviews
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    1 person found this helpful  

    A company with great potential but fraught with problems

    Sales Account Executive (Current Employee)
    Austin, TX

    ProsWork from home, set own schedule, no micromanaging. Hit goals and you are ok.

    ConsPoor oversight of processes. Make a sale and it is lost, not tracked, poor customer service- not because of employees but because of the process. To many hands touch the sale, it gets caught in the "system" which was recently implemented and has many problems- systematically! Super frustrating and pay is ultimately caught in this. I have never worked so hard for so little pay!

    Advice to Senior ManagementStay closer to the front line, quit taking advantage of experienced, hard working employee's. The politics have got to stop.

    Yes, I would recommend this company to a friend

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    Employment started off enjoyable and stimulating, but poor management and lack of resources has stifled workflow.

    Anonymous Employee (Current Employee)
    Austin, TX

    ProsThe People working in this company are wonderful and committed to their work. The location of the building and convenience of nearby offices and shops is refreshing and the view of the Austin skyline is spectacular. It's a very modern building and there's always plenty of coffee and snacks and an attached patio for outdoor recess. Sometimes (bi-monthly) a small band will come in and play music in the Lobby.

    ConsManagement has not reviewed our performance in a year and we are not allowed a pay raise unless we apply outside out department. You can't do that, however because the managers don't want to train someone new to take your position so they won't allow you to transfer. For every three positions that are vacated only one new recruit is hired so everyone is over-worked for the wage approved. Management only promotes by favorites and does not provide incentives for motivations - in fact they reward you with more work for which you will not get paid overtime wage.
    Did I mention the executives got a 6 million dollar Bonus?
    They will encourage you to come in on weekends and then cheat you on the paycheck.
    Certain managers also think they can get away with verbally abusing their team because they don't know how to behave in a professional environment. Keep your temper, and if you make a mistake in your conduct of your business and get caught it is not appropriate to take it out on your Team.

    Advice to Senior ManagementStay in touch with your employees. You can't shut out and patronize your team and then expect great effort.
    Communicate with your Team members the route of the company. Explain how your group's efforts benefit the company and come up with fair ways to distribute the work instead of dumping all the work on a select few. Also, delegating is much more effective than micromanaging. If you follow up on every little thing you not only show your Team that you don'y trust them to do a good job but you waste time figuring out solutions to bigger problems.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    No one seems to care about or know what they are doing, and the people in charge seems to be a-ok with it. I'm not.

    Anonymous Employee (Current Employee)
    Austin, TX

    Pros-Kind and fun coworkers
    -Open door policy with supervisors (or at least mine)
    -Decent amount of overtime opportunity (though many positions that are hourly should really be salaried)
    -Four weeks paid time off per year
    -Decently generous medical coverage

    Cons-Low pay
    -HR's unwillingness to look for strong, intelligent, and capable employees
    -Confusion about the job(s) being performed by your own and other departments
    -Training? HAHAHA, whats that?
    -Advancement seems to mainly go to those who are office social butterflies who spend more time talking to co-workers about non work related issues as opposed to the people that excel at their position and/or try to get the ball rolling on implementing efficiency and effectiveness

    Advice to Senior ManagementDon't just hire any person that has a pulse. Not everyone generically needs a college degree, but stop hiring gleefully uneducated and ignorant people for positions that require meticulous analysis and professionalism. Also, training, training, training! Please realize that the slight extra cost associated with training someone properly over say a two to three week period will ridiculously undercut the cost (in time and real money) of mistakes made by those that have no clue as to what they are doing.

    No, I would not recommend this company to a friend

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    Horrible company- worst supervisors and management ever

    PM (Former Employee)
    Austin, TX

    ProsPeople generally nice. Thats about it

    ConsEverything is awful. Unless you are buddy buddy with supervisors you will get nothing but rudeness. A certain "manager" in PM thinks they know everything and can do whatever, and she does not. Other employees know systems better. They chew you up, kill your self esteem and spit you out. WOrst job every, worst management ever.

    Advice to Senior ManagementReplace the management staff- or demote them so they learn how horribly they treat people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    A Grind

    Anonymous Employee (Former Employee)

    ProsProducts of digital technology - TV, music, overhead and telephone messaging, and equipment are interesting to be a part of. Back room info, tech, and training support for salespeople is extensive and responsive. Sales team people were great to work with.

    ConsCompany downsized and fired salespeople, tech contractors, and moved headquarters to Texas changing company culture very quickly.

    No, I would not recommend this company to a friend

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    Great people, terrible company, severely underpaid

    Client Satisfaction Representative (Current Employee)
    Austin, TX

    Pros4 weeks PTO (when you're allowed to use it, which is never), decent benefits (after getting hired on full time after 90 days as temp), work with cool people for the most part, casual work environment, immediate/lower end management supervisors are awesome.

    ConsThe CS department literally hires anyone that has a heartbeat. They don't care if the people are qualified to do the job just as long as it's an ear to the phone/butt in a chair. Although it seems to be chill and laid back at first, it turns into the most micromanaged department. The higher up management expects you to be super human with the expectations they set. Using that 4 weeks PTO is nearly impossible. They claim you get Christmas Day, New Years Day and Thanksgiving off. False. They'll be rounding up volunteers for those days to literally sit there and not spend time with your family. I'd be surprised if they allowed someone PTO for their own wedding. Upper management has no clue what it's like being on the floor anymore. 1 of them might have done this job prior but it has changed DRASTICALLY and it's not the same anymore. The CS department is treated like scum. No one in the entire company has any respect for CS even though it's probably the only thing holding together this crumbling company. I will be in SHOCK if this company is around by this time 2015. Drinks for everyone! (but not on Mood because they can't afford it)

    Advice to Senior ManagementIf you want to lower the turnover rate, stop choosing favorites and REWARD people for their work. Get rid of the sweat shop environment. Create REALISTIC expectations. NO human being can take as many calls as you are requiring, keep the customer happy, do all of the steps in the system that you are asking them to do AND follow their schedule EXACTLY. IMPOSSIBLE. Pick and choose your battles. Also, THIS IS A MUSIC INDUSTRY COMPANY. Pretend to care about the industry and get involved in Austin's awesome music life. Not having a SXSW party was the biggest fail this company could have had this year. 2013's SXSW party is the reason half of the people working at Mood know about it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This place is a joke.

    N/A (Current Employee)
    Austin, TX

    ProsPosition allows for freedom as long as the job is done. PTO and benefits are also generous.

    ConsThis place used to be a great company with a fun, collaborative, and thriving work environment. But it has gotten more and more depressing as time goes on. Leadership and management changes every few months so everyone is uneasy and work loads continue to grow without any acknowledgement or compensation. Don't expect advance unless you have an "in" with upper management. Appreciation is now shown in the form of potlucks and cheesy games better suited for kindergarten classes.

    Advice to Senior ManagementYou claim to aim for "One Team" but it doesn't feel like that. A long way to go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Stay away from these guys!

    Account Executive (Former Employee)
    Fort Mill, SC

    ProsThey provide a lot of PTO. They also make dental, medical, and vision insurance available. The company has been around over 80 years.

    ConsManagement is comprised of past top sales reps, not true sales managers, more of a good ol' boys club. If you question your commissions, you are shunned, blacklisted, and told you should be out selling, not worrying about your commissions. They can't explain the number on your paycheck, as their "payroll, and commissions systems don't talk to one another." They will owe me thousands of dollars, and are refusing to pay. Little to no training.

    Advice to Senior ManagementHire actual sales managers that know how to increase sales, rather than current managements style of always searching for the silver bullet. The current process is a never ending revolving door of new reps. Invest in management, and invest in and take care of your sales talent, and the company will probably start moving in the right direction. As they currently know they are losing more clients, than new ones are signing up.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Easy work. Don't expect to grow in your career.

    Anonymous Employee (Current Employee)

    ProsLeadership doesn't micromanage. Good vacation policy. Decent medical benefits.

    ConsUsed to allow telecommuting. Revoked it company-wide.
    Lack of innovation. Constant turn-over of leadership, and structural changes. No one seems to know what they are doing.

    No, I would not recommend this company to a friend

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    Underpaid and Over Worked

    Project Manager (Current Employee)
    Austin, TX

    ProsFun environment working for a company that uses music, digital signage, scent products and more, but not sure how worth it the company is.

    ConsThere is so much work but so little pay. Management tells you that in order to be promoted you have to learn to take on more, which causes problems for you and the company down the line. The company is similar to high school with so much drama. You can bet that your personal life will make it's way around the company with so much gossip.

    Management themselves fraternizes with the people under them and talk about other people in the company. This is the first company that I have ever worked with that the managers and HR socialize at happy hours with employees. This may seem "awesome" but in the long wrong there should be separation between leadership and lower employees to keep a sense of professionalism.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Mood Media reviews and ratings — including employee satisfaction and approval rating for Mood Media CEO Steve Richards. All 31 reviews posted anonymously by Mood Media employees.