Mood Media

www.moodmedia.com

Mood Media Reviews

Updated January 30, 2015
Updated January 30, 2015
78 Reviews
1.6
78 Reviews
Rating Trends

Recommend to a friend
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Steve Richards
42 Ratings

Review Highlights

Pros
  • ample time off, casual dress code, offices for some (in 5 reviews)

  • 4 weeks PTO, along with about 5 federal holidays, so altogether, a little over a month paid time off (in 3 reviews)


Cons
  • No one really knows why they are doing what they do or at least (in 13 reviews)

  • You really have to wonder how this senior management team got hired (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Phoenix, AZ
    Former Employee - Account Executive in Phoenix, AZ

    I worked at Mood Media full-time (more than a year)

    Pros

    Product is out of the box and fun to sell.

    Cons

    High commissions may take years to achieve.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    incompetent operations management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor in Austin, TX
    Current Employee - Operations Supervisor in Austin, TX

    I have been working at Mood Media full-time (more than a year)

    Pros

    This place burns through a lot of people each month so they are always hiring. Every department. Mostly sales and operations. Opportunity to meet lots of people because of the revolving door.

    Cons

    Management is more concerned with their own bragging rights than they are with keeping people motivated and willing to stay. They cant fix any problems. They spend more time coming up with creative spins for their daily operational failures than they do actually fixing the problems. The operations management team is a constant whipping post of sales. Instead of making changes that will correct the problems they put their heads down and wait for the next disaster, which will be in an hour or so. Terrible customer support. Over promising, never delivering. Surprised customers aren't leaving at a faster rate than they already are.
    Insurance is terrible. If something happens to me, my deductible is almost half of my take home pay for the year.

    Advice to ManagementAdvice

    Operations management needs to be tossed out. Failure after failure and they never learn from past mistakes. Are you surprised the failures keep coming daily? It is exhausting and demoralizing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A Company without direction or true vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood Media

    Pros

    Nearly a month in PTO

    Cons

    Office culture - Many people seemed driven more by ego and vanity, too often personal issue took the for front over work, and management was often clueless as to what was going on in their own departments

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Mood Media full-time (more than a year)

    Pros

    Laid back, very casual environment, no hassle with time off, communication is not needed.

    Cons

    No room for growth, even management states growth is available ,it's not true. This is a myth or misrepresentation that is told to employees. Lots of back bitting with employees and management making it hard to trust your leaders of the company. Low wages (very) and no overtime offered only holiday months (Nov and Dec). Overtime could occur only if you are able to work for another teammate. If you are looking for a decent paying job, this is not it. You would have to work at least 60 or more hours to get a decent pay. Even though mangement tell you that you are welcome to express your concerns it seems to back fire to termination. What a disappointment this company is, nothing what I thought. Communication needs to be perfected pertaining to the business motto.

    Advice to ManagementAdvice

    Even though you want employees to trust your leadership you must also walk the walk in showing that you care for the company that you represent. Management should not always believe what is told by employees which destroys reputation. Letting go of good workers and keeping around trouble makers does nothing for the moral. Playing employees against each other is not a good thing which causes havoc within the teams. Several employees had concerns about a manager being intoxicated at work and the results ended in transferring the manager to another department. How could this be in representing the company? There is a need for operational improvement; lean processes;communication,establish effective programs etc.. Be open to hear innovative solutions from the little people on the totem pole, everyone on that level is not incompetent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Disappointed at the path the company chose after buying out Muzak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Coordinator
    Former Employee - Warehouse Coordinator

    I worked at Mood Media

    Pros

    It was good work ... while it lasted. for about a year after they bought out all competition, everything stayed status quo, which was a good thing for those employed in Muzak, and other companies they had bought out. All pay and most benefits were honored.

    Cons

    No raises for anyone, they took some benefits with no advanced noticed and left a lot of people including me in a bind for transportation and extra pay to which we had become accustomed. Lowered our health care options and charged more out of pocket and monthly cost to employees. Completely erased the name of Muzak, while at the same time not giving the same services and options Muzak had given to their customers

    Advice to ManagementAdvice

    Pay more attention to your employees and their economic welfare, and not so much to new technology when you are strapped for cash. Also, you should have kept Muzak and their service standards and technology options open for customers who wanted more individualized personal service, and different service and equipment options.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It could be great but...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood Media

    Pros

    The company has many of the right elements to be very successful. Specifically their are many very talented and hard working people doing the jobs that keeps the company going and the clients happy (customer service, music programming, installations, etc).

    Cons

    The company has had a tough time consolidating its business units and getting people focused around a single vision. In large part because there is no real vision. To quote a musician "a point in every direction is the same as no point at all". For you kids out there it is Harry Nilsson's The Point.

    Advice to ManagementAdvice

    Get a vision, a real single vision, share it with the company (the entire company), and go execute it. Or continue to lose all the company's hard earned accounts and probably get fired. The choice is yours.

    Negative Outlook
  8.  

    Company Lacks Soul, Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mood Media full-time (more than a year)

    Pros

    Music plays all day (not always what you want to hear). There are also cheap vending machines to keep you loaded with carbs. A few different building locations with one on the outskirts of downtown and a couple more down in Sunset Valley.

    Cons

    Very, very bad vibe working here. Coworkers are cordial to each other, but that is it. Management is nonexistent. Mid managers are stressed and lacking support from higher-ups (most of which work remotely from out of state). There is no leadership, no direction. Not a place I look forward to going to each day. There is a lot gossip about the possibility of moving operations back to Fort Mill, SC because former Muzak (now Mood) still owns a large building there which was almost all emptied when everything moved to Austin in 2013 and the thought of moving back is depressing. Now, more and more people are being hired in Fort Mill and most of management team still lives in Fort Mill which is not motivating for us in Austin. Its almost like the senior management team tries not to get to attached to anyone in Austin because they know they will be moving back soon enough. If there was a commitment to stay in Austin, I do not understand why they cant find a building big enough in Austin to hold everyone instead of splitting up the operation into 3 different buildings around Austin, plus Fort Mill. That announcement will probably be made soon.

    Advice to ManagementAdvice

    Management does not like to take advice, so here is advice for the stockholders - get this management team to start leading this company or get a new management team. And either commit this music company to staying in Austin, the music capital of the world, or move back to Fort Mill and be done with the gossip. Do something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Stay away either an employee or as a client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mood Media full-time (more than a year)

    Pros

    The only pros are 4 weeks vacation (no longer standard PTO as they moved new hires to 2 weeks). Loos dress code. That's it.

    Cons

    - Upper management is lost, middle managers are inexperienced.
    - Seems acceptable to ignore client and colleague emails for long periods of time.
    - Sales team sells whatever they can without checking to see if company can fulfill promises after signing on the dotted line.
    - NO RAISES, EVER.
    - Communication is almost non-existent and employees are consistently left in the dark.
    - The company is broke and does not seem to have an idea of where they are headed or how they are going to get there.
    - Little room for promotion, if there is a promotion it is usually not reflected in the pay scale.
    - Structure is unclear, and training almost non-existent.

    Advice to ManagementAdvice

    Fire yourselves. Middle and Upper management, and start over. Maybe then the company will not be traded as a penny stock.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Unorganized, no understanding of business structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood Media (more than 5 years)

    Pros

    Free gym
    Near Lady Bird Lake
    Near downtown
    Nice co-workers

    Cons

    Lack of company/department structure
    No compensation for hard work/long hours/ weekends
    Lack of desire (from Manager/Executive) to establish company rapport

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mood Media full-time (less than a year)

    Pros

    cool music in workplace, fun activities occasionally, good location, pleasant coworkers, mostly. Many folks eager to help you learn. Nobody micromanages you.

    Cons

    Almost no training - you are expected to learn everything on your own by reading poorly written documents and surfing around in the system. limited room for advancement. Horrid pay. Worse benefits, but I guess with a small company (?) that's to be expected. Was actually encouraged NOT to take PTO for the spaced-apart days I requested - "it'll roll over, you won't lose it".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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Entrance to Mood Media's Austin office

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