Pros – Good people in the field, flexible operational style. In-house credit is a major strength as is their commitment to specific brands.
Cons – No systematic approach to upgrading/refreshing the real estate. Systems and processes were not well defined and were subject to change.
Advice to Senior Management – Make every effort to retain top talent.
Pros – This retailer is family owned and has been around for many years.
Cons – Upper management lacks formal education, qualifications for positions held and shows an overall lack of knowledge of 21st century business practices.
No, I would not recommend this company to a friend
Pros – Solid business plan -- comprised of 17 stores through the greater northwestern U.S. Morgan's does not finance to enable themselves to open new stores, as opposed to other companies in the industry. Needless to say, they are fairly well insulated from drastic business cycle fluctuations. On the other hand, other companies in the industry that open new stores through financing often face having to lay people off and even sell or close those stores.
Morgan Jewelers is a family owned independent company allied with other independent jewelery retailers through the Leading Jewelers Guild. All retailers in this guild honor each others warranties and repair agreements; thus enabling customers to have their jewelery serviced without paying additional costs.
Fellow associates are like family away from home. Although the atmosphere is competitive, it isn't hostile. We respect and look out for each other.
Pay and commission rates are better than most similar stores in the industry.
Morgans provides a solid base of resources to meet clients' needs. The greatest is in-store financing. Instead of financing through a bank or outside credit agency, Morgan Jewelers makes the decisions, and solutions for customers can be reached much easier.
Cons – Not much upward mobility.
Salary tends to be acceptable for college students, but for those who wish to make jewelry sales a career it could be challenging if unless you're a manager.
Unless you work in a stand-alone store, mall jewelery stores can draw in a rough clientele base. There are many 'looky-loos'. If you are aggressive, you might consider this a positive. But, its much like cold-calling when you've got a customer entering your store with an ice-cream cone and three screaming children simply because they are waiting for a friend or just want to see sparkles. In a stand-alone store, you serve as more of a consultant to a clientele base who stops by out of a genuine interest in making a purchase.
Sometimes, fellow associate drama can be cumbersome to tolerate.
Advice to Senior Management – Keep with the sound business plan.
People respond to incentives -- so, instead of taking away bonus/commission opportunities during down times in the business cycle, try increasing them as a way to encourage sales.
Invest in stand-alone stores company-wide.
Your feedback has been sent to the team and we'll look into it.
Your response will be removed from the review – this cannot be undone.
No thanks –