Morgans Hotel Group

www.delanomarrakech.com

Morgans Hotel Group Reviews

Updated December 28, 2014
Updated December 28, 2014
19 Reviews
3.4
19 Reviews
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Employee Reviews

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  1.  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Los Angeles, CA
    Former Employee - Waiter in Los Angeles, CA

    I worked at Morgans Hotel Group full-time (less than an year)

    Pros

    They have a very nice friendly and positive working environment. It is also nice to work with friendly people in the hotel.

    Cons

    There is no room for mistakes when it comes to serving high guests.

    Recommends
    Positive Outlook
  2.  

    pleasant work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Morgans Hotel Group full-time

    Pros

    Great benefits and decent pay

    Cons

    This is a union work place so there is a lot of tension between management and employees

    Recommends
    Positive Outlook
  3.  

    an amazing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barman in Marrakech (Morocco)
    Current Employee - Barman in Marrakech (Morocco)

    I have been working at Morgans Hotel Group full-time (less than an year)

    Pros

    its one of the best company of the world,with a great management and very professional stuff wich i'm proud to be a part of it.

    Cons

    there is no downsides to work for delano

    Recommends
    Positive Outlook
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans Hotel Group

    Pros

    Fun place to work multi city's

    Cons

    High turnover rate and poor hiring

    Doesn't Recommend
  6. 1 person found this helpful  

    Guest Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans Hotel Group

    Pros

    fun environment, a very different hospitality experience, property is beautiful

    Cons

    hard to get a promotion, the managers are not communicative

    Advice to ManagementAdvice

    take care of your people

  7.  

    Fun Job, Fun People...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager in San Francisco, CA
    Current Employee - Assistant Front Office Manager in San Francisco, CA

    I have been working at Morgans Hotel Group full-time (more than an year)

    Pros

    The people that you work with are great. It is a very fun and energetic environment. The upper management really supports you, and ensures that your not abused by anyone.

    Cons

    Pay could be better, especially for the long hours that are required to work. Other than that, great people, great atmosphere and a fun environment.

    Advice to ManagementAdvice

    Keep doing what your doing.

    Recommends
    Positive Outlook
  8.  

    Great culture...the boot camp of hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office in Miami, FL
    Current Employee - Front Office in Miami, FL

    I have been working at Morgans Hotel Group full-time (more than 10 years)

    Pros

    Great people, family atmosphere. Cool guests , great f&b, opportunity to move up. Get to be yourself and still deliver an amazing guest experience

    Cons

    Lack of training, work well over ten hours a day. Overwhelming at times. Accounting to hard on operations

    Advice to ManagementAdvice

    Invest in your talented employees . 401k, incentivize your employees . More team building outings.

    Recommends
    Neutral Outlook
  9.  

    it is a learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans Hotel Group

    Pros

    There is plenty of work, they bring clients

    Cons

    stressful environment and working weekends

  10. 1 person found this helpful  

    I LOVE WORKING WITH MHG

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans Hotel Group part-time

    Pros

    uplifting work environment. great benefits. opportunity to travel. organized training program. everybody I work with has a great, positive attitude; they are all committed to hospitality and customer service and a pleasure to be around.

    Cons

    if you want to love your job and let it be your life, you might be a great match for MHG. don't work for MHG if you want a 9-5 job that's separate from your personal life.

    Recommends
    Neutral Outlook
  11.  

    Great Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Agent in New York, NY
    Former Employee - Guest Services Agent in New York, NY

    I worked at Morgans Hotel Group full-time (more than an year)

    Pros

    -You develop very thick skin staying in the industry of pampering entitled rich folk who want to be babied every step of the way.

    -Competitive base pay supplemented by commissions on upsells makes this a great first-job kind of environment.

    -You learn a great deal about CRM if you have the right managers. Training is great if they have the time to train you. Otherwise it's straight into the fire.

    -Making people's days can be very rewarding.

    Cons

    -Not-so-premium amenities at premium prices are a bit of a tough sell.

    -Some of the AFOMs (Asst. Front Office Mgr.) are barely competent and coast by on charm and cleavage. The young ones have no discipline and are actually quite terrible at fighting fires. They do not step up when the rush comes in, despite having nothing else to do. Lots of ego but never capable or dependable.

    -Dealing with language barriers when faced with international guests can be tricky. Google Translate comes in handy.

    -Variable schedules can be draining if you factor in commute and workload. 11AM shifts are generally the busiest because you have to cover checkouts AND check-ins.

    -In Guest Services, you become the face of the problem for all of the departments. Sheets aren't clean? Outsourced dry cleaning is late? No hot water? Bad meal at the restaurant? Can't get into the club? Flights were delayed and they were stuck in traffic for 2 hours? You catch all the flak. I have seen grown men make girls cry.

    -30 minute lunches.

    -The pace can be taxing. Don't count on having 2 days off in a row.

    Advice to ManagementAdvice

    Be more present. Offer more wisdom when it comes to fighting fires. If you know a solution, tell us or show us. Don't leave us to our own devices and expect us to just figure it out. Sometimes we are engrossed in a terrible exchange with an irate client and are too flustered to reach amicable ends. If you, the seasoned manager, know how to promptly diffuse the situation without overcompensating, tell us how so we know what to do next time.

    Have more meetings or team building exercises. The environment can sometimes feel a little cliquey.

    Recommends
    Positive Outlook

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