Motability Operations
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Motability Operations Reviews

Updated Jun 9, 2014

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3.2 4 reviews

100% Approve of the CEO

Motability Operations Chief Executive Mike Betts

Mike Betts

(1 ratings)

67% of employees recommend this company to a friend
4 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    A satisfying and educational time of my career was spent at Motability Operations

    Account Manager (Current Employee) London, England (UK)

    ProsVery professional and customer focused business with a passion to deliver exceptional customer service and employ only very dedicated people.

    ConsA reasonably small company with little room for upwards progression due to the low turnover of staff. Can also have a culture of 'who you know' rather than what you know.

    Advice to Senior ManagementLook to promote from within more often than bringing in thrid parties.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO


    Courage needed to separate the wheat from the chaff

    Manager (Former Employee) London, England (UK)

    Pros- Significant investment on refurbishing offices in London and Bristol all top spec and high spec computers
    - High wages
    - Generous benefits
    - Great bonus scheme
    - Guaranteed payrise even for bad performers
    - Friendly staff and good mix from all backgrounds
    - Good Christmas party where you can also bring partners
    - Fantastic food on Bristol campus, ok in London
    - Graduates get treated like royalty
    - Total accessibility and acceptance for those with physical disabilities
    - If you hang around long enough and keep your head down you'll be promoted

    Cons- Tenure (aka inability to find another job) is a key decider for promotions and therefore many bad decisions made by people in roles too senior for their abilities
    - Does not appreciate innovation and good staff leave frequently
    - Culture is for employees to conform and not challenge - this is part of performance review
    - Many shock dismissals which are perceived as very heavy handed
    - Culture of idleness by many areas of the business
    - No understanding of mental health concerns, complete mishandling of staff who have such issues
    - Reactionary and outdated processes such as no working from home (friendly, flexible and facilitating...yeah right), no flexi-time etc.
    - No clear strategy or vision, tasks are day by day even with protests from staff who can *see* the implications for this poorly thought out approach
    - Multiple tasks performed across different areas of the business with no clear ownership and in-fighting between departments
    - Multiple suppliers with no ownership or cost efficiencies
    - Disgraceful wastage of money
    - Lack of communication between the charity and Motability Operations lead to frequent changes to direction and recreation of work

    Advice to Senior ManagementBased on my time with the directors I would say most are sharp businessmen who have successfully turned this business into a thriving operation (£3bn turnover and £5bn assets [note to Glassdoor editors this information is publicly available]), sadly they are backed by (mostly) clueless Heads of Function who have risen through the company purely because they have been at the company so long. My advice to the board would be to cull the HoFs and bring in new blood who understand the technology used today, who can inspire the staff and grasp simple concepts without strangling innovation and wasting millions of pounds of rubbish purely because they are bamboozled by the topic. If you don't you take action you will never achieve the KPIs to modernise and cut costs in these areas and provide the service to the customers that they deserve.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    As a software developer it is not a place to excel

    Software Engineer (Current Employee) London, England (UK)

    ProsStable, unsurprising, undemanding, fine if you love oracle products want to decorate your CV with *all* of them

    ConsUnchallenging, poor quality work, appalling software architecture, stunningly bad decisions, no ownership of project outcomes by stakeholders, no unit tests , occasionally need to work weekends to meet deadlines. It is not a software company but even still they seem to know the right way to go and go the other way on purpose every time. The leadership is non existent and many employees just don't seem to care about doing their job well.

    Advice to Senior ManagementTry to improve leadership

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
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    1 person found this helpful  

    nothing amazing revealed

    Account Manager (Former Employee) City of London, England (UK)

    Proshelping clients is very fulfilling

    Consnot having enough time to do anything, no work life balance really

    Advice to Senior Managementlisten to your staff - they are the people doing the job day in day out - listen to feedback

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