Motability Operations Reviews

Updated February 21, 2015
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2.4
6 Reviews
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Motability Operations Chief Executive Mike Betts
Mike Betts
3 Ratings

Employee Reviews

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  1. Join this organisation if you have no desire to learn anything new.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in London, England (UK)
    Former Employee - Software Developer in London, England (UK)

    I worked at Motability Operations full-time (more than a year)

    Pros

    1. Good pension scheme
    2. Guaranteed bonus scheme. Same for performing and non-performing employees.
    3. Good business model. Monopoly in market.
    4. Stability of job if you keep your mouth shut.

    Cons

    1. Quite inefficient in every sense. Management is old style. Company has monopoly in cars for disabled people market because of not having to pay VAT on car purchases and bulk buying. Charity nature (no one is making profit) and monopoly together makes this organisation very lethargic from top to bottom. Company meetings are more focused on how they securing finance for future 10 years and growth of 1%. Directors are worried about negative public opinion about the Motability scheme and try to keep low profile marketing.
    2. Technologies used are from 80s and there is no innovation in fast moving Information Technologies. Innovation is not much encouraged. Tens of millions were wasted in poorly planned Oracle projects.
    3. You can grow in this organisation based on your relations with higher ups than your skills.
    4. Employees who raise concerns are looked down.
    5. Poor project management.

    Advice to ManagementAdvice

    Fire yourself and put a new management in place who have proven to be successful in market economy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. very conservative in every way and not the most exciting place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Motability Operations (less than a year)

    Pros

    nice work space but too restrictive on the use (not even allowed to put stickies on walls for meetings)
    easy to get to location in london bridge
    they supposedly value their people

    Cons

    very conservative , most people still coming to work suited and booted
    its a close to civil service as you can get without the badge.
    there are a few dinosaurs working here that add no value! basically ludites in IT, they could not survive for 30 seconds in any other company so they stick around here
    too restrictive on how you use the office, down to not being allowed to put stickies on wall during sprit retrospectives!
    management expect external consultants to to wave magic wand and fix everything! when they don't even have the correct staffing structure in their teams!
    They are grossly under staffed and won't hire any more creating bottle necks.
    As external consultant I was expected to manage 3 teams of 9-12 people and fix everything that was wrong
    as business with a complete monopoly (supposedly a charity) clearing a £million profit per day: they worry about money too much
    the work is very boring, basically if love oracle you will be ok, here don't expect to be pushing the envelope in any way

    Advice to ManagementAdvice

    don't start believing your own PR...
    your not the best thing sliced bread!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    Courage needed to separate the wheat from the chaff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Motability Operations full-time (more than a year)

    Pros

    - Significant investment on refurbishing offices in London and Bristol all top spec and high spec computers
    - High wages
    - Generous benefits
    - Great bonus scheme
    - Guaranteed payrise even for bad performers
    - Friendly staff and good mix from all backgrounds
    - Good Christmas party where you can also bring partners
    - Fantastic food on Bristol campus, ok in London
    - Graduates get treated like royalty
    - Total accessibility and acceptance for those with physical disabilities
    - If you hang around long enough and keep your head down you'll be promoted

    Cons

    - Tenure (aka inability to find another job) is a key decider for promotions and therefore many bad decisions made by people in roles too senior for their abilities
    - Does not appreciate innovation and good staff leave frequently
    - Culture is for employees to conform and not challenge - this is part of performance review
    - Many shock dismissals which are perceived as very heavy handed
    - Culture of idleness by many areas of the business
    - No understanding of mental health concerns, complete mishandling of staff who have such issues
    - Reactionary and outdated processes such as no working from home (friendly, flexible and facilitating...yeah right), no flexi-time etc.
    - No clear strategy or vision, tasks are day by day even with protests from staff who can *see* the implications for this poorly thought out approach
    - Multiple tasks performed across different areas of the business with no clear ownership and in-fighting between departments
    - Multiple suppliers with no ownership or cost efficiencies
    - Disgraceful wastage of money
    - Lack of communication between the charity and Motability Operations lead to frequent changes to direction and recreation of work

    Advice to ManagementAdvice

    Based on my time with the directors I would say most are sharp businessmen who have successfully turned this business into a thriving operation (£3bn turnover and £5bn assets [note to Glassdoor editors this information is publicly available]), sadly they are backed by (mostly) clueless Heads of Function who have risen through the company purely because they have been at the company so long. My advice to the board would be to cull the HoFs and bring in new blood who understand the technology used today, who can inspire the staff and grasp simple concepts without strangling innovation and wasting millions of pounds of rubbish purely because they are bamboozled by the topic. If you don't you take action you will never achieve the KPIs to modernise and cut costs in these areas and provide the service to the customers that they deserve.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. As a software developer it is not a place to excel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Software Engineer in London, England (UK)
    Current Contractor - Software Engineer in London, England (UK)

    I have been working at Motability Operations as a contractor (less than a year)

    Pros

    Stable, unsurprising, undemanding, fine if you love oracle products want to decorate your CV with *all* of them

    Cons

    Unchallenging, poor quality work, appalling software architecture, stunningly bad decisions, no ownership of project outcomes by stakeholders, no unit tests , occasionally need to work weekends to meet deadlines. It is not a software company but even still they seem to know the right way to go and go the other way on purpose every time. The leadership is non existent and many employees just don't seem to care about doing their job well.

    Advice to ManagementAdvice

    Try to improve leadership

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    A satisfying and educational time of my career was spent at Motability Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at Motability Operations full-time (more than 3 years)

    Pros

    Very professional and customer focused business with a passion to deliver exceptional customer service and employ only very dedicated people.

    Cons

    A reasonably small company with little room for upwards progression due to the low turnover of staff. Can also have a culture of 'who you know' rather than what you know.

    Advice to ManagementAdvice

    Look to promote from within more often than bringing in thrid parties.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful

    nothing amazing revealed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager in City of London, England (UK)
    Former Employee - Account Manager in City of London, England (UK)

    I worked at Motability Operations

    Pros

    helping clients is very fulfilling

    Cons

    not having enough time to do anything, no work life balance really

    Advice to ManagementAdvice

    listen to your staff - they are the people doing the job day in day out - listen to feedback

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