Mountain America Credit Union

  www.macu.com
Work in HR? Unlock Free Profile

Mountain America Credit Union Reviews

Updated August 14, 2014
Updated August 14, 2014
22 Reviews

3.7
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Sterling Nielsen
7 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative  in  Salt Lake City, UT
    Former Employee - Financial Service Representative in Salt Lake City, UT

    Pros

    Top place to work in Utah, and comes with great benefits.

    Cons

    Compensation a bit lower then banks.

    Advice to ManagementAdvice

    Still a great place.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Mountain America is a fantastic place to work. Great culture, great compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    Pros

    Personal Growth, incentives, company culture, great co-workers, opportunities for growth.

    Cons

    On the job stress, competitive

    Advice to ManagementAdvice

    Close some of the gaps between corporate and branch leadership. Not all of the things from corporate (which would have been helpful) were instituted correctly.

    Also more hands on training when employees begin working.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent company that is committed to putting members first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Mountain America Credit Union has a strong culture, and core values that the organization is committed to. Leadership is phenomenal and all team members work together to accomplish the overall vision of helping members achieve their financial dreams. It is very rewarding and refreshing to work for such an organization.

    Cons

    the company is experiencing some growing pains but everyone works together to overcome challenges to move forward.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I really enjoyed the flexibility, if I had family needs the management was more than happy to work with me. There was no overhead corporate pressure, the ball was completely in the manager's hands in reference to what happens in the branch. (in reference to his or her employees)

    Cons

    As a teller, it seems dead end.

    Advice to ManagementAdvice

    Work with your tellers as much as you can, and be sure to stay positive.

  6.  

    I can only hope it gets better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I have worked here for over 5 years and in each area I work, the employees are very kind and welcoming and generally want you to succeed. You are given a lot of control on what can be done to assist the membership and lessen their stress.

    Cons

    Several years ago the excutive staff had some major shake ups when the current CEO took his position. The company became more about what they can do for themselves and less what can be done for the members and even less of what can be done for the employees. For financial instituions of comparable sizes in the area, the salaries here are lacking and you hit the salary cap pretty quickly. As for getting a promotion...there is little chance of that unless you offer outrageous claims of what you want to do, instead of what you can and will do. it is a little like running for class president back in high school, it is a popularity contest. Most employees get stuck in their current positions because of the large amount of external hiring that is done.

    Advice to ManagementAdvice

    Take the time to value your employees a little more and actually offer the competitve wages you say you have. Stop buying out every financial institution that you can and instead, invest some of the money into higher share rates. Really shake up the financial world in your area, because I can garauntee that with higher share rates you will get a lot more new members.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Teller/Loan officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller, Loan Officer  in  Orem, UT
    Current Employee - Teller, Loan Officer in Orem, UT

    Pros

    Great Incentives. Work hard and you can earn up to $400 a month part time on the teller side and $1000 a month on the loan side.

    Cons

    Not a lot of openings. Low base pay.

    Advice to ManagementAdvice

    Management is great

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    This was a great job for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative
    Former Employee - Member Service Representative

    Pros

    Great training model, good benefits for part-time, great leadership, and tuition reimbursement for work-related classes

    Cons

    Difficult for some with little customer service experience

    Advice to ManagementAdvice

    Less worry about sales and more focus and member satisfaction

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Pretty good company overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance  in  West Jordan, UT
    Former Employee - Compliance in West Jordan, UT

    Pros

    Good benefits, work hours, working environment. Good training and opportunities for growth and advancement. Good long term company for all areas of the credit union. Very friendly people with a good work/life balance.

    Cons

    Some cliques in certain departments. Upper management was a little top heavy.

    Advice to ManagementAdvice

    Nothing good or bad to say.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not Like it Used to Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  West Jordan, UT
    Current Employee - Management in West Jordan, UT

    Pros

    Pockets of good management on the middle-management level
    High emphasis placed on customer service
    Promotes work/life balance
    Strong growth in the industry
    Bankers' Hours & Paid Holidays

    Cons

    Poor leadership on the senior management and executive level. Dishonesty and personal agendas seem to dictate all decisions. They preach core-values, but senior management does not live it. Lots of unqualified external hires who are negatively impacting culture over the pursuit of huge sales numbers. The company is becoming more about the bottom line than the employee. Benefits continue to stay stagnant with increase in premiums year after year.

    Advice to ManagementAdvice

    Start living the core values of the credit union. Consider replacing senior level management with people who care about the company and the employees, not just themselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    great people but ok management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    co-workers were great
    benefits are amazing
    time-off
    members
    atmosphere

    Cons

    no advancement
    inter departmental communication seriously lacking

    Advice to ManagementAdvice

    Better communication between corporate departments and branches. Also MACU is getting a little top heavy.

    Recommends
    Neutral Outlook
    No opinion of CEO

Worked for Mountain America Credit Union? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.