Mrs. Fields Famous Brands

www.mrsfields.com
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Employee Reviews

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  1. 1 person found this helpful  

    Unfortunately this company hasn't been doing too well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY

    I worked at Mrs. Fields Famous Brands full-time (more than 3 years)

    Pros

    Fun atmosphere
    Really get to use your creative expression
    I mean you work with cookies!
    Loved the company itself

    Cons

    Owners/Managers have great training when it comes to the product but seems to need a bit more help when it comes to running the store

    Advice to ManagementAdvice

    The only reason I wouldn't recommend this company is for the high closure rates

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Less than satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Mrs Field Cookies Store Manager
    Former Employee - Mrs Field Cookies Store Manager

    I worked at Mrs. Fields Famous Brands full-time (less than a year)

    Pros

    The other employees were great kids, they meant well but were not trained properly before I got there.

    Cons

    Thrown into a 2 year mess and expected to clean it up within an impossible amount of time.

    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Dedicated employees and franchisees are wasted because of owner group's lack of perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mrs. Fields Famous Brands full-time (more than 5 years)

    Pros

    Some very talented people who care about franchisees and customers
    Terrific work/life balance
    Very good benefits for a smaller company

    Cons

    Ownership and Board have no alignment with core values
    Company is too heavily leveraged to ever turn a profit
    Upper management is too busy putting out fires to run the business

    Advice to ManagementAdvice

    Pay off debt
    Take care of your people
    Hire the right CEO
    Treat your franchisees like they are your lifeblood (they are)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Loved working for Debbi Fields!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Park City, UT
    Former Employee - Manager in Park City, UT

    I worked at Mrs. Fields Famous Brands full-time (more than 10 years)

    Pros

    Opportunity for growth and advancement.

    Cons

    Executive management team took the company in the wrong direction.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Lack of management

    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Mrs. Fields Famous Brands part-time (less than a year)

    Pros

    Easy job, minimum wage pay, and flexible hours.

    Cons

    Extreme lack of organization by management.

  7.  

    It was a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Worker in Salt Lake City, UT
    Former Employee - Production Worker in Salt Lake City, UT

    I worked at Mrs. Fields Famous Brands part-time (less than a year)

    Pros

    I got to meet new people.

    Cons

    The hours were to long.

    Recommends
  8. 1 person found this helpful  

    Let the Change Begin...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Mrs. Fields Famous Brands (more than 5 years)

    Pros

    Constant change creates a need to learn as you go. Fields was a great place to develop your skills on the fly.

    Cons

    Constant leadership changes and no personal development plans made it hard to know what the expectations were and if you were doing a good job.

    Advice to ManagementAdvice

    Help your employees develop trust and a sense of empowerment through teamwork and accomplishment. Dont take for granted the skillset of each individual. Collectively you can win as long as the good times are plentiful and the bad times not ignored.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Employee oriented, they listen to your in put. open door policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at Mrs. Fields Famous Brands full-time (less than a year)

    Pros

    The CEO makes you feel like you are someone. The company is passionate about their franchise owners.

    Cons

    I have nothing bad to say about the company

    Advice to ManagementAdvice

    Continue the caring and acknowledgement you have for your employees & franchisee's. Communication is the key to having a Great Culture!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    This was a wonderful growing and learning experience and has made me more professionally qualified within this industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Franchisee Chain Operations Director in New York, NY
    Former Employee - Franchisee Chain Operations Director in New York, NY

    I worked at Mrs. Fields Famous Brands

    Pros

    Fantastic products, wonderful industry & Job training programs, exciting and challenging work environment, competitive salary, Very helpful & knowledgable Corporate support staff in Salt Lake City, excellent potential for career longevity,

    Cons

    holiday and weekends hours often necessary in my position due to demanding retail industry, Often excessive travel for my position.

    Advice to ManagementAdvice

    More 'Regular Consistant" involvement from District/Area Business Consultants would be beneficial rather than 1 or 2x a year. In 8 yrs with the company I hardly ever saw ours at any of our locations. I strongly feel that infrequent contact & visits from business consultants make it very difficult for them to adequately & fairly evaluate a stores weaknesses and strengths and to be able to make a positive contribution assiting them properly.

    Recommends
    No opinion of CEO
  11.  

    Ok work place for high schoolers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supervisor in San Francisco, CA
    Current Employee - Supervisor in San Francisco, CA

    I have been working at Mrs. Fields Famous Brands

    Pros

    Easy job, fun at times, meet lots of people, no target sales needed.

    Cons

    bad management, fewer and fewer benefits of working there

    Advice to ManagementAdvice

    treat employees better and there will be more sales.

    Doesn't Recommend
    Disapproves of CEO

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