Mullen Reviews

Updated June 22, 2015
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3.1
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Mullen CEO Alex Leikikh
Alex Leikikh
15 Ratings

Pros
  • Steller clients and great people (in 10 reviews)

  • 5 years of hell, there were a couple of very interesting and talented people that I was lucky enough to meet (particularly in the creative department) (in 8 reviews)

Cons
  • Mullen had a horrible work life balance and was understaffed (in 15 reviews)

  • Pay was low considering you were not compensated for your long hours and hard work (in 15 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Helpful (1)

    Mullen was great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Boston, MA
    Current Employee - Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mullen (Less than a year)

    Pros

    The company was really creative and had amazing opportunities for growth and advancement. I loved my summer there as an intern.

    Cons

    Not much to say other than the fact that they could use more diversity, of people and ideas. That's very important.

    Advice to Management

    Diversity is becoming key in our world today. Don't miss you're chance before it's too late.


  2. Helpful (6)

    Don't expect much, do your work and look for something better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Creative in Boston, MA
    Former Employee - Junior Creative in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mullen full-time (More than a year)

    Pros

    - Looks good on a resume - If you're on the Creative side, hours are very lax, so come and go as you please - In-office coffee bar is nice - Space is sunny and pleasant - Some nice, talented people

    Cons

    Mullen just uses their "entrepreneurial culture" as an excuse for lazy, non-existent management. - No training or mentoring, and absolutely no interest in retaining employees, even high quality ones. Management truly believes that turnover is good for the company, which of course works well for them because management is incredibly uninterested in individual career development. - Projects are doled out purely on politics and who's done that kind of work before, so you can and will get stuck on the same client and work over and over again, even if you prove yourself capable of more advanced work (and even if those already on better work do poorly -- yes it's that kind of place. It is not a meritocracy and working hard gets you nowhere, no matter how much management claims otherwise.) - And don't be fooled by their handful of attention-grabbing, award winning work; the majority of the work here is really dull, generic stuff purely to generate income. - They don't promote internally, so low chance of advancement unless you play politics. Reviews are every 1.5 years, which is already ridiculous, but you're expected to ask for them on your own; managers will not automatically schedule one for you (because you have to be "entrepreneurial"). Even then, the process is lengthy and Finance is slow with approving the low raises. - Bizarre, Mad Men-y gender politics due to account side being virtually all women and creative being all men, and hardly any diversity, so company culture is often stagnant, echo chamber-y and old-fashioned. Individuals might be nice but the culture is machismo and it can be very uncomfortable. No women in major leadership roles in Creative, and I've seen women get passed over for obvious promotions. - Major company players are a few imperious key figures who go around "leading thought", who often go around changing projects at the last minute on a whim with no regard of practical execution. They're almost never in the trenches and can be very dismissive of the concerns of those who are. Couple that with account teams who don't (or are not allowed to) push back against any client demands and you have miserable and overworked employees. - No work life balance and below average pay. Medical benefits are not great.

    Advice to Management

    Create a culture of actually treating employees better because they're the ones making your award-winning work. You can do your best to fool people with free beer, occasional "diversity events", and empty promises but employees aren't as stupid and mindless as you think. As much as you tell yourselves that you can just replace any ol "little person" that leaves, people are still unhappy and you're only delaying the eventual house of cards collapse.


  3. Helpful (1)

    A Rollercoaster Ride - Hang On

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mullen full-time

    Pros

    High standard for work (mostly) Good resources Cool, creative environment Driven and talented people

    Cons

    Zero work life balance Rarely promote from within Few training opportunities Lots of ego and politics Social media practice is a disaster

    Advice to Management

    Stop drinking your own Kool Aid. Listen to the people you manage and try to proactively solve the problems that cause them to leave. Learn to appreciate experience and add a little process in here and there. And stop taking on tiny social media maintenance accounts that bring no creative or financial value to the agency, It's a huge waste of time.


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  5. Helpful (5)

    Horrible upper "management"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mullen full-time (More than a year)

    Pros

    Great location. Free food/snacks. Fun work.

    Cons

    Horrible upper management and appalling HR department. They'll "fire" you for completely made up reasons and be unable to back up why. It's happened to more than a few people. They set you up for failure.

    Advice to Management

    Respect your employees and thank them once in awhile. A little niceness and appreciation goes a long way. Everyone there tries hard to do a good job. A simple "thank you" would be immense improvement.


  6. Helpful (1)

    Digital Media Planner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fun perks, social outings, lively department

    Cons

    very low pay for the amount of hours worked, not enough support or direction from higher management


  7. Helpful (1)

    Senior Strategic Planner

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Opportunity for growth were great.

    Cons

    I don't have any cons available.

    Advice to Management

    n/a


  8. Helpful (1)

    Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management, fun perks, time-off policies are not strict

    Cons

    Sometimes it gets way too quiet in the office


  9. Helpful (3)

    Mismanaged in Los Angeles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mullen full-time (More than a year)

    Pros

    • Great people (excluding upper management) • Great location with great view!

    Cons

    • No work-life balance. 60-80 hour weeks are the norm • Low pay. Not on scale with LA salary comparisons. • Company was not prepared to take on an account the size of Acura. Great at small accounts (in Boston) but management doesn't understand what it takes to run a large automotive account. They are in way over their heads. • Almost everyone working there is looking to get out • No HR Manager on site. Boston HR team only comes in to fire people and does not understand the problems facing LA based resources. • Culture of fear. Sr. Management is in way over their heads and it makes all employees fear that the client will be lost and they will be left without jobs.

    Advice to Management

    • Hire an HR Manager for Los Angeles • Recognize that if your employees are regularly working every weekend and late every night that you probably are understaffed. Do something about it! • Listen to the reasons why people are leaving. There is a reason that there is such an enormous amount of turnover and it's not just because people are finding better jobs. Some people leave for less money just so they can get their lives back. • Sr. Management needs to be revisited.


  10. Keeps you busy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President
    Current Employee - Senior Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mullen full-time (More than 3 years)

    Pros

    There are lots of clients, new biz pitches, and projects. No shortage of opportunities for hand raisers and for those that want to build their experience base. The people are generally good natured and the environment is fairly supportive.

    Cons

    Staffing levels are usally low. There are training opportunities but with so much work there isn't a realistic opportunity for people to take advantage of them.


  11. Helpful (4)

    Great talent, but some out of touch upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mullen full-time (More than a year)

    Pros

    Fantastic creatives, great colleagues, great client roster, beautiful space in downtown Boston.

    Cons

    I think Mullen's move from their former offices in Wenham could have been a great opportunity for them to source new talent, rather than just bringing over all of the people that had worked there before (both the talented and the out of touch dinosaurs). They seem to still struggle a bit with upper management (i.e. account directors, even some creative directors) not fully grasping new media (i.e. digital work), and therefore not prioritizing it within campaigns they pitch to clients. They are great at winning new business, but not so great at executing groundbreaking new work in order to keep clients. There is also a lot of disorganization internally, which, again, could possibly be attributed to its move, having grown rapidly once it moved to Boston, without much of a plan on how to adjust their organization to fit a landscape with a larger employee pool.

    Advice to Management

    Get onboard with what the rest of your competitors are doing, both internally and externally. Oftentimes, you need to champion the work the 'little people' recommend, because most of the time, in all honesty, they're far more in touch with digital/mobile work, what's trending on YouTube, Tumblr, Instagram, Twitter, etc. etc. than you are, and you have to put some trust into that. Rather than backing account teams that collapse to every client push back, you need to hire stronger, skilled account teams across all accounts that can finely finesse agency recommendations and therefore win the support of the clients in whatever work the agency is pitching. There is room to do great work, with some of the creative/production/account talent in house, but you really need to figure out how to better integrate all departments and get everyone internally on board with prioritizing new media -- it's what your competitors who are winning all the clients you've lost are doing. As an agency, you have to admit to your own weaknesses in order to figure out where go to from there. Agency world is a dog eat dog world, you can't leave it up to the people you manage to change anything -- as much as they want to and can see the holes in the agency, they simply do not have the power to demand change from the top down, so take the opportunity to hear them out in an objective manner. It's what all agencies should constantly be doing to get a better look at where they can improve from both an operational and company vision standpoint.



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