Multi Service

www.multiservicecareers.com

Multi Service Reviews

Updated December 3, 2014
Updated December 3, 2014
37 Reviews
2.2
37 Reviews
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Mark O'Connell
7 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Sink or Swim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Multi Service full-time (less than an year)

    Pros

    Pleasant environment, casual dress code, good parking, phenomenal discount at upscale health club. Schedule in my department was pretty regular, working extra hours was discouraged except a few peak days a month. Very nice employee lounge set-up, two large fridge/freezers, healthy snacks available for purchase.

    Cons

    What was expected of me in my job was very unclear. It was six weeks before I was told what I was actually supposed to be doing, while in the process of being criticized for not doing it. The position was newly-created and apparently they were making it up as they went along. It ended up being a terrible fit - if anyone in that company knew how to read a resume they would have realized that I was not the right person for the job, regardless of how well I scored on the screening test.

    People were polite but it was hard to get past name, rank, serial number. Felt very isolated.

    Advice to ManagementAdvice

    Advise your managers that telling a salaried employee to "make sure you work at least 40 hours each week" is probably not a good idea. Brush up on your wage and hour regulations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Extremely Cliquey & High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS

    I have been working at Multi Service full-time (more than an year)

    Pros

    The following applies to the Bill Plus division at Multi Service:

    -Pretty relaxed environment, depending on department of course
    -Some decent company functions a few times a year
    -Not much overtime required, usually optional

    Cons

    The following applies to the Bill Plus division at Multi Service:

    -Extreme segregation based on popularity and butt-kissing
    -VPs and management members have been in same positions for a long time and no new ideas ever filter in
    -Same people get promoted over and over, continuing the same inline thinking pattern that's already awfully perpetuated by an unchanging hierarchy full of like-minded individuals
    -Pay is low in almost all departments
    -No bonuses (at least not for the little people)
    -Raises are typically terrible, IF you happen to get one (many people do not)
    -Environment very much like any high school you drove past to come for the interview
    -Hiring in Bill Plus division is usually based on who management called from their previous employers that they know, not on intelligence or valor of applicants unknown to anyone here. (If you don't know anyone here prior to your interview, might as well not waste your time)
    -Inappropriate relationships between certain supervisors/management and subordinates
    -Promotions and upward movement unlikely, unless you are one of the "chosen few" adored by management

    Advice to ManagementAdvice

    Start using outside sources to help hire new people. Don't continue to filter the same like-minded people through the organization, never promoting new thinking. Try to diversify your company rather than hire more of the exact same people in order to achieve new things brought out by people with different backgrounds and experiences. Give everyone a chance, not just those who you favor...other people are fully capable of walking around the office looking busy too. Quit wasting money on silly picnics on the front lawn and pay people more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Too Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Multi Service full-time (more than an year)

    Pros

    Casual work environment, Employee Relations schedules a lot of fun activities for the staff. There are a lot of smart, dedicated people there.

    Cons

    None of that makes up for the low pay, long hours and total lack of direction from upper management. Certain people are perceived as being "above criticism" and the VP's have all been there too long and play favorites. The same long term employees get cycled around to the various teams so there is very little new team members can do to impact change. New ideas are not welcome.

    Advice to ManagementAdvice

    Pay attention to why people leave the company. It's not just the below market pay. Senior management needs to quit operating in an echo chamber of their own past successes and embrace change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    RUN AWAY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Multi Service

    Pros

    A paycheck and that is about it and you will learn spreadsheets and how to use them. It will also take you back to high school with all of the nonsense that goes on here.

    Cons

    People's attitudes, lack of training, disrespectful supervisors, jealousy, rules not enforced the same for everyone. If you can work anywhere else at all then please do, this place is a nuthouse.

    Advice to ManagementAdvice

    Actually hire a real trainer and use them for that purpose. Enforce rules across the board. Hire supervisors that know what they are doing. Punish the rude behavior. Have rules in place and hopefully hire someone with a spine to enforce them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It seemed great in the beginning but started turning into an opportunity to fail big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Overland Park, KS
    Current Employee - Customer Service in Overland Park, KS

    I have been working at Multi Service full-time

    Pros

    The benefits are very fair, when you qualify for them, and the pay is ok

    Cons

    There is almost no training in the area that I work in. I am dead serious, you learn a couple of basics and they throw you out there to start dealing with complex issues that deal with complex programs that you've never seen before because their unique to the company. Day in and day out you try and get help and further training to understand what your doing however after a couple of weeks people stop wanting to help anymore.

      Also the things that are allowed to be discussed at the work place are completely unprofessional, and offensive. There is an individual in my department who has tried to start office discussions on bashing conservative political parties, and calling current and former military people who can't get good enough test scores, as someone who has served, and has had four generations of my family serve I can think of nothing more offensive.

    This is a good pit stop on your way to finding a career

    Advice to ManagementAdvice

    How about not selectively enforcing rules, how about following company policy when it comes to office discussions because that kind of thing could lead to a lawsuit. How about setting up a training program that actually covers everything so you don't have handfuls of people walking out and quitting t one time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    If you are healthy, attractive and athletic you can do very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bill Plus in Overland Park, KS
    Former Employee - Bill Plus in Overland Park, KS

    I worked at Multi Service full-time (more than an year)

    Pros

    The work is interesting and can be challenging.
    Bill Plus tries to make the workplace tolerable with Culture Club.
    HR has fun stuff like outings, picnics and ice cream truck visits in the summer.
    There are many fun and friendly people.

    Cons

    You are expected to revolve your life around the job, including your social life. If you are buddies with management, you have no place to go but up. If they don't like you, they will get rid of you.

    If you have to take a unpaid time off for any reason, you will be threatened with disciplinary measures. HR is defensive about any complaints they receive regarding this or other questionable management behaviors.

    Workplace bullies are in control and will only get a slap on the wrist at most. If someone complains about you enough, even if you can prove they are incorrect, you will get you written up and/or demoted.

    Training is roughshod and is dependent on who you train with. There are little to no written procedures. Procedures change from month to month or week to week. There is a lot of information hoarding going on in the trenches. People are hesitant to have other people know how to do something that they consider Their Job. They will give partial or incorrect information to co-workers in order to maintain their position.

    Advice to ManagementAdvice

    Judge people based on the work that they provide. Get quality control going and base reviews on that instead of social aspects. Quality of work, processing totals and results are the best measuring tool of your employees.

    Get written procedures! Currently the only way to find out how to do something is to ask a co-worker who may or may not give you the complete or correct information.

    Bullies and constant complainers run the show. The only way to get the positive work environment you want is to change this. Look closer at those doing all of the complaining, why are they trying so hard to get other people in trouble?

    HR, stop defending management and listen to what people are trying to tell you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Representative in Overland Park, KS
    Former Employee - Credit Representative in Overland Park, KS

    I worked at Multi Service full-time (less than an year)

    Pros

    Good hours
    Decent pay for the work
    Downtime

    Cons

    Boredom
    Little challenge
    Politics
    Annoyin co workers
    Little variety

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Micro Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Multi Service full-time (more than 3 years)

    Pros

    Other departments seem to be full of happy and content employees

    Cons

    The micro-management in my department is unbearable. There is a constant revolving door with entry level positions (which is most of the department). Multiple people leave each month. Expectations for pay are over the top. Very stiff environment with interaction between department groups forbidden. Employee chit chat is prohibited, cell phones are banned. Every time off request is ridiculed and judged at under a spy glass. Management seems to revel in creating drama or making things bigger than they are. Every little detail is nitpicked to death.

    Advice to ManagementAdvice

    Management is always trying to figure out the problem with the revolving door. Perhaps they would be better suited looking into the mirror and taking some Xanax. Realize that no one wants to transfer into the department from other departments because they know how depressing it is. You will get more work out of employees if you relax the reins and let people enjoy coming to work.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Poor Employee Retention and High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Overland Park, KS
    Current Employee - Business Analyst in Overland Park, KS

    I have been working at Multi Service full-time (more than an year)

    Pros

    -10% discount at local fitness center
    -Meet some decent people while employed here
    -Some managers not the worst ever

    Cons

    -VPs are conceited and short sighted
    -Management forms cliques and spreads rumors
    -The powers that be almost always think they are right, and have no problem telling you; just a problem admitting that they are wrong.
    -Most managers are the worst ever
    -In most positions the pay is not very good and certainly not industry standard - called the "Multiservice discount" by people that work here
    -Burn out employees quickly with low pay, long hours (depending on the position), and little respect
    -Very few incentives to work hard and remain with company
    -Supervisor positions are a nightmare because you are overworked, overloaded, wayyy underpaid leaned on beyond belief, and burned out before you've even put a year into the position - plan on taking your lap top home and working late because they will hire terrible workers to work beneath you and you will likely end up loaded with their work load when they quit or get fired - enjoy.

    Advice to ManagementAdvice

    Put your ego and narrow-minded thinking to the side for long enough to see that other people have good ideas once in a while. Pay hard working employees more money and give them incentive to stay with the company, rather than move on and find other employment.

    Doesn't Recommend
    Negative Outlook
  11.  

    DISAPPOINTING!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Multi Service as a contractor (less than an year)

    Pros

    Able to wear jeans to work everyday!

    Cons

    I was told by both people who interviewed me that this was a pretty good work-life balance organization. I did not find it so.

    Advice to ManagementAdvice

    Be upfront with your job expectations. I would never have accepted a position with the organization, if I had known what the "real" hours they expected me to work had been revealed. We both would have been better off.

    Doesn't Recommend
    No opinion of CEO

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