Multiband Reviews

Pros

not a bad place to work, do your job right and not really any problrms

Cons

pay could be better, espicially for jobs that get postponed

Advice to Senior Management

keep improving

Pros

Pay started out great with a fun relaxed environment, company vehicles available, just do your job well, and you would suceed. Independent work environment.

Cons

Multiband bought the company and introduced their culture. Since then, the pay has gone downhill every six months or so when we did what was expected, and told we lead the company in service numbers, thus hitting bonuses. Every time they asked us to change, we adapted, and did what we were asked. We even saved the company a tremendous burden of voting out a local teamsters union.

Changing shchedules with little or no advance notice, no concern for a balance work/ family life.

If you hack in the service call and complete more jobs you are rewarded for the speed of the process in the form of full bonus, but if you strive for quality and do what is asked of you, then you get no bonus or are penalized for taking care of the customer.

Advice to Senior Management

Visit your largest sites for a few weeks and conduct some round tables discussions with employees. Get some feedback, and actually start to care about the people who make your company such a great success. Don't continue to allow supervisors and management to continue to disrespect the ones who are out there in the cold every day making the customer happy for your client Directv. P.S. the next time there is a union election your current workforce will not deliver you the "No" we did last time. Just a thought to ponder, signed concerned employee

Pros

You develop many sales techniques you can use in other jobs and it had great structure to mold professional customer service

Cons

Multiband had many supervisors that shouldn't have been promoted and weren't the best candidates to be in control. Weekend shifts dragged.

Advice to Senior Management

A pay freeze for over a year is ridiculous, especially with a largely growing company. it is sad that hard work goes unappreciated

Pros

Management respectful of people, good environment good training.

Cons

Good management , good environment , but no career path, limited opportunities.

Advice to Senior Management

need to consider seniority

Pros

- casual work environment
- flexible work hours if you're good at what you do

Cons

- Cowboy programming with no direction or protocols

Advice to Senior Management

- Compete with what companies in the area pay otherwise you'll keep losing good employees

Pros

Work from home in that you dont report to a specific place everyday. The pay is good if you take shortcuts. You get to deal with differant people everyday.

Cons

There is always some shortage of supplies. There are always some new rules and half of them feel like they are smoke and mirrors. If a person was to not care about what it is but just do your job while taking shortcuts. Make sure you can live with the shortcuts and keep cranking the units.

Advice to Senior Management

Your installer is your face front with the people, take care of them and make them feel like you are trying to keep them around not putting together ways to get around the union to fire them should you need to.

Pros

ok pay, some people get a company vehicle

Cons

managment cares nothing abou there employees and will throw any one under the bus to save there own hide. poor working conditions you will never get any raises. they would send me to do jobs up to 2 hour drives one way and will overload you with unrealistic work schedule while hardley giving other techs any work and love to play favorites. i could go on and on about this place

Advice to Senior Management

listen to your employees and give them incentives to work harder find better local managment that cares about there employees

Pros

Pay check. Great pay, but depends on the job. If you do the job right you lose money because your paid by piece work.

Cons

Can work 12 plus hours a day.

They ask you to use your personal vehicle. (This is not a personal vehicle type of job, you need a full size cargo van.)
You get 15 dollars per job for gas or 2 gallons of gas.

You never have the correct supplies or product to do your job. So you drive all over to get from the Company Van guys.

Paid by piece work.

Your always wrong.

You have to drive 1 to 2 hours once a week for a 6 am tech meeting, then go work a full day. (12-14 hrs)

You cann't ask for a day.
If supervisor dos like you, you what get routed so you make zero money.
Crawl spaces are health hazards.

Pros

great pay,move up fast,company van

Cons

long hours,work weather,lack of training

Advice to Senior Management

more good jobs

Pros

Definitely a few at best. There are benefits available but they are very expensive compared to similar benefits at other similar companies and the PTO benefits are alright (more on that below). The people that work there are all awesome. There could be opportunity for improvement if it was embraced by the management at the call center where I worked. The best part of working there was the people I worked with.

Cons

Benefits are expensive compared to similar companies in the area. PTO benefits are good if the management would allow you to take PTO on any sort of basis, thankfully there was no "use it or lose it" policy so you could carry over as much as necessary. Management was afraid of stepping on toes and firing a number of people that should have been and instead of firing people they would change their schedule so they couldn't come to work anymore. Senior management was incompetent and almost ran the company into the ground on a number of occasions.

Advice to Senior Management

Very displeased with how the company was run. A number of people should have been removed from upper management positions during my tenure as well as a number of people that should have been removed from customer service positions that were allowed to stay there because management at the call center was too afraid to fire anybody. Income statement was never in the black when I worked there which shouldn't be the case for any NASDAQ company. I would possibly come back if things were kept honest with the employees and the benefits changed so people could afford them.