Multiband

www.multibandusa.com
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Multiband Reviews

Updated February 13, 2015
Updated February 13, 2015
92 Reviews
2.1
92 Reviews
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Multiband CEO Jim Mandel
Jim Mandel
52 Ratings

Review Highlights

Pros
  • Free Directv for people who work on that part of the business (in 11 reviews)

  • I worked with some good people, but that was not enough to make up for all the issues encountered there (in 5 reviews)


Cons
  • Long hours, no pay increases in 7 years (in 5 reviews)

  • We were supposed to call in sick 4 hours before shift but supervisor would not answer calls earlier than 2 hours before shift (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Satellite Tech in Shreveport, LA
    Former Employee - Satellite Tech in Shreveport, LA

    I worked at Multiband full-time (less than a year)

    Pros

    Working alone helping customers and considering your job your art your signature work

    Cons

    Long hours hardly no family time working 6 days a week even holidays. Travel could be far out

    Advice to ManagementAdvice

    Route your techs closer to home

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    "No one knows, but everyone follows."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tracker in Lexington-Fayette, KY
    Former Employee - Tracker in Lexington-Fayette, KY

    I worked at Multiband full-time (more than a year)

    Pros

    Expensive vending machines; hot water, free of charge!
    Some coworkers are friendly.
    PTO and 8 hours of Holiday pay; no union at the moment.
    Employee appreciation day every few months.
    Gradual, company-wide improvements on how things are supposed to be handled, making things much easier and less room for human errors.
    Monthly bonus pay if metrics are met.
    "Points" rewards program, where you can point out when a coworker does a really good job, or your boss can nominate someone for doing a particularly good job.

    Cons

    Poor building/property maintenance.
    Often you are expected to train and be proficient in a single day of training.
    Persistent bug issues (once had birds nesting in a wall).
    No actual custodial workers.
    No sick days, you'd have to either use your PTO or get pointed. :)
    What cleaning supplies are available to employees are often non-functional, or resemble prison weapons.
    The metrics controlling our bonus are based on less than 10 people between both shifts, out of the hundred or so employees that visit the building every day.
    Management seems to ignore mispunch forms at random, even though it is a bit rare, it happens.
    Poor communication. Everywhere.
    Occasional equipment shortages that can last for undetermined amounts of time, resulting from supposed missing equipment; which stops the techs in their tracks, and results in rescheduling customers multiple times.
    Some employee appreciation days were held for one shift but not the other one.
    Often you can show up late every day and not get pointed, or have it effect your yearly raise.
    Several people have been observed surfing the net with company computers, and sometimes sleeping on their desks, and continue working there.
    Lots of technicians are good workers, however some seem to be able to pick and choose what jobs they want to do, and dispatch would have to reschedule some jobs as a result; that's even with the field supervisor's knowledge.
    The point rewards program would sometimes reject valid nominations and yet accept nominations such as "so and so wore a pink shirt today".

    Advice to ManagementAdvice

    Probably the root cause of most issues would be in the communication being the way it is, so try to improve your communications, and implement sick days, please? Some of your employees have inferior immunity and it would be a huge improvement to not have people coming in knowing they are contagious because they don't want to get pointed or lose the hours of pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Used to be a good place, a bit troubling these days though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Job in Minneapolis, MN
    Current Employee - Corporate Job in Minneapolis, MN

    I have been working at Multiband full-time (more than 8 years)

    Pros

    Great people and new opportunities if you are willing to work hard for it.
    Compensation is average to below average depending on position

    Cons

    New ownership in Texas doesnt seem to take our concerns seriously and it feels extremely disconnected.
    Benefits are ok at best.

    Advice to ManagementAdvice

    Wish that the new owners would treat us more like a part of the team and not like an unwanted stepchild.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Inventory Warehouse Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Multiband full-time (less than a year)

    Pros

    overtime
    mostly set schedule
    learn an industry

    Cons

    pay
    worker treatment
    employment at will. anger the management loose your job

    Advice to ManagementAdvice

    Treat your employees better and pay a wage equal to the work you are asking

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Pretty fun job with ok pay but extremely unpredictable hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Technician in Richmond, KY
    Former Employee - Production Technician in Richmond, KY

    I worked at Multiband full-time (less than a year)

    Pros

    Being a cable guy is actually pretty fun. A job working with your hands with some problem solving and people skills needed. Lots of time outdoors. I got to explore a lot of my state driving around from house to house. My boss was awesome. I was very loosely supervised.

    Cons

    Work life balance is rough. I had no problem being at my first job at 8 am everyday. The problem was any given day I could get done at noon or I could still be working at 10 at night and I wouldn't be 100% sure until I was actually done. Typically it's not that bad, but often enough it is and aside from talking to my supervisor to get someone else to cover if I had something really important going on, there wasn't a whole lot to be done about it.

    Recommends
    No opinion of CEO
  7.  

    Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Satellite Installer in Memphis, TN
    Current Employee - Satellite Installer in Memphis, TN

    I have been working at Multiband full-time (more than a year)

    Pros

    Good benifits, performance incentives, free directv, sales program lets you earn $50 for every sell, gives you a tool kit when you start and it is free if you stay with company for more than 6 months.

    Cons

    No steady work, can't get what you need, some supervisors aren't trained very well, rank advancement is not a step up very often I had to step down to pay bills.

    Advice to ManagementAdvice

    We should be more family oriented.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Former Admin/Scheduler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Multiband full-time (more than 3 years)

    Pros

    None, they were so concerned about the bottom line that they did not supply the departments with enough equipment and then wanted you to explain why the numbers were down.

    Cons

    Too many people in charge that do not know what they are managing.
    Team environment was NOT really a "team".
    Improve the numbers, but we won't make sure there is enough equipment to do all the jobs.
    Robbing Peter to pay Paul, constantly, as far as equipment went.

    Advice to ManagementAdvice

    Nothing, they do not listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    I install satellite systems from DirecTV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Multiband

    Pros

    Great discount on your DirecTV system

    Cons

    No set schedules work on call 6 sometimes 7 days a week.

    Doesn't Recommend
    Neutral Outlook
  10.  

    It was a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Multiband

    Pros

    Free Directv! But you do sign a 2 year agreement...

    Cons

    There is a reason that shortly after being bought by Goodman Networks no Multiband executive management continues to have a job here...

    Advice to ManagementAdvice

    No one left to advise!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    No regard for employees. Look elsewhere especially if you have a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Multiband full-time (more than a year)

    Pros

    They will hire almost anyone
    Rarely see the management team

    Cons

    No holidays or sick days
    Ridiculous amounts of overtime with no notice
    Constant threats from management
    Forced to work in unsafe conditions... OSHA should investigate this company
    Forced to perform duties you are not paid for
    Paid per job but it is common to not be paid for a job you completed (example: something is wrong with your work order, you are forced to put the job in but instead of fixing it DIRECT TV cancels it so you don't get paid)

    Advice to ManagementAdvice

    Goodman / Multiband should stop abusing their employees. Get your lawyers ready I'm sure another labor related lawsuit is just around the corner.

    Doesn't Recommend
    Disapproves of CEO

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