Multiband Reviews

Updated August 27, 2014
Updated August 27, 2014
69 Reviews

2.3
69 Reviews
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Recommend to a friend
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Multiband CEO Jim Mandel
Jim Mandel
41 Ratings

Review Highlights

Pros
  • Free Directv for people who work on that part of the business (in 6 reviews)

  • I worked with some good people, but that was not enough to make up for all the issues encountered there (in 5 reviews)


Cons
  • Long hours, no pay increases in 7 years (in 4 reviews)

  • We were supposed to call in sick 4 hours before shift but supervisor would not answer calls earlier than 2 hours before shift (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    installation technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Installation Technician  in  Manchester, NH
    Former Employee - Installation Technician in Manchester, NH

    I worked at Multiband full-time for more than a year

    Pros

    great money during the "busy" season (summer), free DirecTV, get to bring work van home daily

    Cons

    major challenge is work/home life balance, you go from having a great paycheck and not seeing family all summer to having no paycheck and home a lot during the off season. upper management claims not a lot of new installs during off months (which pay the most) but most likely the independent contractors get a majority of these delegated to them by the company

    Advice to ManagementAdvice

    treat the actual employees with respect, don't delegate out the higher paying jobs to the contractors -by doing this it will actually increase team morale. . . I promise!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Turn and Run!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Jeffersonville, IN
    Current Employee - Technician in Jeffersonville, IN

    I have been working at Multiband full-time for more than 5 years

    Pros

    Difficult to get fired. If you are a slacker, liar, or have no work ethic, this is the place for you! I actually hope all the losers out there come to Multiband so they get out of the rest of the job force;

    Cons

    Every single second of every single day. I hate this job so much i have considered suicide but then they win. Good luck making any money and ever seeing your family again, Thats gone. And dont get hurt, you will be on minimum wage light duty for years till you give in and quit so they dont have to pay you.

    Advice to ManagementAdvice

    Turn the rifle towards your face and pull the trigger and put us all out of our misery.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Goodman Is Evil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Administrator  in  Minnetonka, MN
    Former Employee - Business Intelligence Administrator in Minnetonka, MN

    I worked at Multiband full-time for less than a year

    Pros

    There were frequent company parties. There was a diverse group of employees.

    Cons

    One day out of the blue, almost every executive was fired. We were told by Goodman representatives that if we did our jobs we would fine; two weeks later forty people were laid off with zero notice. Nobody trusts anybody else and for good reason. Upper management are all trying to take each other's jobs. Low compensation. Little training. High stress. Felt like we were lied to. Company who acquired Multiband, Goodman, has no idea what they are doing and are very dishonest. I can't imagine either Goodman or Multiband lasting very long. This experience showed me everything I want to avoid in a job.

    Advice to ManagementAdvice

    Change the way you do everything. Start caring about your employees.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Not likely to suceed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Nashua, NH
    Current Employee - Technician in Nashua, NH

    I have been working at Multiband full-time for more than a year

    Pros

    The company provides a van and gas card. Free Directv Service.
    If you remain motivated, work fast and don't care too much about quality you can make a good living.

    Cons

    You are at the mercy of company policy and your supervisors willingness to make sure you are not getting consumed with time consuming low paying work with long (unpaid) driving distances.
    Corporate changes the quality incentives and benchmarks to meet metrics almost quarterly. Bonuses are more and more difficult to attain and often carry prerequisites that are not told to the technicians unless all other metrics are met.

    Advice to ManagementAdvice

    Actually listen and consider the requests made by technicians. Also, it's no secret that FS scheduler and dispatch is completely useless. Trust in your tech supervisors to dispatch and move jobs. You'll see productivity and morale skyrocket.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Would not make this a first choice of employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispach Tech  in  Wyoming, MI
    Former Employee - Dispach Tech in Wyoming, MI

    I worked at Multiband full-time for more than a year

    Pros

    Long weekends (work 3 days on, 4 days off), nice group of co workers, discount on DirecTv,

    Cons

    long hours a day with little breaks, little pay, no bonuses or commissions, no room to grow within the company,

    Advice to ManagementAdvice

    They need better team leads on the floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Stressful and dangerous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elite Technician
    Former Employee - Elite Technician

    I worked at Multiband full-time for more than a year

    Pros

    Great pay when you close multiple jobs.
    401k and health benefits.
    Customers are generally decent to work with.

    Cons

    Too many to go through, but....

    The metrics (repeat service calls, customer surveys, etc...) management want you to work on change frequently.

    Your GMs are constantly getting fired or resigning before they get terminated leaving morale very low.

    I worked there for about a year, applied for a trainer, only for multiband to hire an external who knew ZERO about satellites and installation.

    You are replaceable and will constantly worry about your job.

    Good luck:)

    Advice to ManagementAdvice

    Resign...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Routing Coordinator Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Routing Coordinator Dispatcher  in  Houston, TX
    Former Employee - Routing Coordinator Dispatcher in Houston, TX

    I worked at Multiband full-time for less than a year

    Pros

    interesting job , helping techs was very rewarding, helping customers sync with the technicians is always rewarding.

    Cons

    worked techs to death in the summertime, cross talk was awful and inappropriate , not enough concentration on proper customer service to the clients and not enough respect to the technicians ,

    Advice to ManagementAdvice

    none. they moved call center to Kentucky , prior to their move I would have suggested possible stop hiring people not interesting in technology

    Doesn't Recommend
    Neutral Outlook
  9.  

    Directv: Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Evansville, IN
    Current Employee - Anonymous Employee in Evansville, IN

    I have been working at Multiband full-time for less than a year

    Pros

    10/hour training, tech knowledge, good environment in the office

    Cons

    Directv: weather, like a labor job, you have to sale to succeed

    Advice to ManagementAdvice

    Directv: earnings per job and effort. rethink the value of a service call when it wasn't made up to code

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    ABSOLUTLY MOST TERRIBLE EXPERIENCE OF MY LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technician  in  Youngstown, OH
    Former Employee - Technician in Youngstown, OH

    I worked at Multiband full-time for more than 3 years

    Pros

    there are actually no pros to the job other than it is slightly better than public assistance since you can get out of the house for long periods of time

    Cons

    where to begin--
    1 with the exception of about 3 months per year, an employee can expect to make minimum wage or less
    2 promises (lies) about incentives (bonus money) are made on a regular basis. however, this money is only available if the market reaches the incentive metric that changes more than most change underwear.
    3 in reference to above--management focuses on those metrics to a point where the negative becomes the norm. management constantly tells the technicians to control what they can control--but the incentive metrics are all related to issues that cannot be controlled by the technicians. ex. service calls, management says educate the customer, technician goes over every aspect of education, customer still calls with issue and a service call is created. ex. technician does and outstanding job, customer has a lemon for a receiver, service call is created. incentive is based on service calls, not quality of work.
    4 company claimed that the technician is the most important asset. however, technician is directed to lie to customers (or better yet, clean up lies told by Directv) about customer satisfaction scores. all that the company cares about is making numbers look good. ex. question to customer..."on a scale of 1-10,based on your overall Directv experience, how likely are you to recommend Directv to a family member or friend?" multiband does not want the truth, they want technicians to direct the customer to answer 10 based on the job completed that day. and mind you, the call comes within a short period of time after the technician leaves. how could anyone make a rational decision after a short period of time?

    Advice to ManagementAdvice

    you should all quit or be fired. but since that will not happen, you should take a long hard look at what you doing to the people that work very hard to make you look good. no other company in the world (at least that I am aware of) encourages lying to customers, does not provide an end time to a work day for the money you pay, and thinks that a system of control by how work is assigned is good way to operate. good luck if you continue down this path, because you will be constantly training employees at a rate greater than you every have. the exodus has begun and more and more experienced technicians will be walking out your door if you don't actually make them valuable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Where is the Pay and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Minnetonka, MN
    Current Employee - Manager in Minnetonka, MN

    I have been working at Multiband full-time for more than a year

    Pros

    Freedom at this company is great. If you want to make a significant difference in the company you can. The structure allows for minimal red tape to make changes.

    Cons

    Simply put, the pay and benefits aren't great. In 2014 only technicians are getting raises. When I started I was told about my incentive pay, but then I started getting very little benefits from it. The Health Insurance is sub-par, and can be beaten by Obama Care. The dental benefits are basically a coupon, towards high costs of dental care. I understand the technician is the starting point for our revenue, but all the supervisors and support really impact their performance.

    Advice to ManagementAdvice

    The biggest area is pay. Even though technicians make the revenue, you really have to spread the compensation fairly across all levels. If you have attrition in sups and support, you will have it in techs no matter how much they make. Techs shouldn't make more than sups or above, but it happens all too often. A technician with only 6 months productivity can make a significant amount more than a Tech Sup, Ops Manager, and some regional roles and managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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