Musician's Friend

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Musician's Friend Reviews

Updated July 2, 2014
Updated July 2, 2014
45 Reviews

2.4
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Greg Trojan
10 Ratings

Employee Reviews

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  1.  

    Cool people, boring place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Inventory Planner  in  Medford, OR
    Former Employee - Assistant Inventory Planner in Medford, OR

    Pros

    I was hired during the transition when the corporate offices were moved from Medford, Oregon to Westlake Village, CA. Great fellow employees, liberal dress code. Receiving a discount on musical gear is nice if you buy it often.

    Cons

    Working for a online musical retailer is not very exciting. There were a lot of fellow musicians who worked there but the only one that could leverage their musical skill was the buyers. Long hours, repetitive work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Once a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Control (IRG)  in  Kansas City, MO
    Former Employee - Inventory Control (IRG) in Kansas City, MO

    Pros

    There are still some very cool associates to work with.

    Cons

    The upper management changed and I watched every good thing about this job get stripped away. I came into a great company full of management who had worked their way up. Now they have all been replaced, and internal advancement is hopeless. If you've been there more that a few years, you should start job hunting now because your head's on the chopping block. No matter how skilled your position is the people in control of your fate with the company think you can be replaced by anyone off the street and a few minutes of training.

    Advice to ManagementAdvice

    You need to learn how important the IRG team is to the functioning of the warehouse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Restricted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    Pros

    Decent pay for the work we do. Co-workers are great. Health insurance is pretty good. Dental and vision care are also good. Nice cafeteria area.

    Cons

    There are extensive rules for everything. The management treats the employees like kids. Any chance they get, they will cheat you out of paying for things. For example, will ask employees to leave early before a holiday, but won't pay holiday pay. Vacation accruement is poor. Point system for attendance is extremely rigid. Corporate in CA makes most decisions, so the communication is poor (because we are in KC). Black out period during peak season (winter), which means no one can request time off.

    Advice to ManagementAdvice

    Trust your employees more. Respect your employees more. Don't be condescending. More flexibility for hours, vacation, unpaid time off, holidays, etc.

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  5.  

    It's a job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good deals on gear and decent benefits

    Cons

    you're just another cog in the machine to them

    Advice to ManagementAdvice

    treat people like they should be

  6.  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    laid back atmosphere, friendly employees, great bosses, fun activities, great giveaways! This place is really fun! They really know how to make the call center atmosphere fun! Benefits are great!

    Cons

    Call center atmosphere can be stressful at times, especially during peak season. The company does do what they can to show they appreciate all the hard work!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Draper, UT
    Current Employee - Team Leader in Draper, UT

    Pros

    The people I work with make my job so worth it. Managing a team of associates on how to assist customer who call in to order music gear is so awesome! I have been here almost 5 years and it's been great!

    Cons

    There were a lot of problems for a long time but since October of 2013 Management has been changing things to finally benefit the employees. Hours of operation aren't as early or late as they used to be. The only thing that has been an issue is incentive. It's really hard to figure out how its paid or figured but as things go forward this year it looks like that is getting sorted out too!

    Advice to ManagementAdvice

    Keep up with the recent changes!! This is such an amazing job/career for those of us in Salt Lake City! Mostly everyone loves music, plays music and is artistic. I feel excited again to work here and can't wait to see what else is in store for 2014!

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It was a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lax atmosphere, but focused on taking care of business.

    Cons

    The company was moved to California.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    MF died when capital investors took over

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Prior to Bain purchase, it was an innovative, fast moving, fun loving team of musicians, IT wizes and great people environment.

    Cons

    Post purchase, people are tools, profits are king and innovation can be transferred from Oregon to LA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It was decent for the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO

    Pros

    Fun environment, good coworkers and atmosphere.

    Cons

    Hated being bound to the phones all day.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    treated like crap, because people knew my ex.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good stuff for aspiring musicians, who need equipment.

    Cons

    let people bully others, and take their side cause they do not know the other person's side.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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