Muzak, LLC Reviews

Updated August 20, 2014
Updated August 20, 2014
69 Reviews

2.0
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John D. Cullen
7 Ratings

Review Highlights

Pros
  • Ability to work from home, travel in your territory, new technology coming down the pipeline (in 3 reviews)

  • Pre-Chapter 11 and Mood acquisition: A vibrant culture and productive work environment (in 4 reviews)


Cons
  • Layoffs have decreased company morale along with no 401K and a pay freeze last year (in 5 reviews)

  • The upper management team-both the most recent arrivals as well as the longer-term team (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Fort Mill, SC
    Former Employee - Team Member in Fort Mill, SC

    I worked at Muzak, LLC full-time for more than 3 years

    Pros

    It was a great environmental to work in with a very artistic flair; we had a lot of fun. Muzak "idol" and Halloween were always entertaining events along with other city center events when customers were onsite.

    Cons

    The daily changing music genres and parking.

    Recommends
    No opinion of CEO
  2.  

    Ok for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administration  in  Fort Mill, SC
    Former Employee - Administration in Fort Mill, SC

    I worked at Muzak, LLC full-time for more than 8 years

    Pros

    Good PTO, nice building, occasional moral boosts in the form of events

    Cons

    Work silos, poor upper management, lots of layoffs

    Doesn't Recommend
  3.  

    One of the best companies I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coordinator  in  Baltimore, MD
    Former Employee - Customer Service Coordinator in Baltimore, MD

    I worked at Muzak, LLC full-time for more than a year

    Pros

    The opportunity to make income and commissions, positive work environment, can work from home in a pinch

    Cons

    Is franchised out in some areas. For the most part the franchises are nothing like corporate. They lack diversity and management doesn't always have the same skill level or emotional intelligence.

    Advice to ManagementAdvice

    Never stop being accessible to your employees it's what made you wonderful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Do NOT work for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - A/V Tech  in  Miami, FL
    Former Employee - A/V Tech in Miami, FL

    I worked at Muzak, LLC full-time for more than 5 years

    Pros

    Use some decent gear, Crown amps, Mackie, Bose etc.

    Cons

    Horrible management, behind in technology, dangerous work environments, work your ass off to pay everybody else's salary etc.......

    Advice to ManagementAdvice

    Wouldn't waste my time giving advice

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    "if you're here for the money, you're here for the wrong reason" - CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Manager  in  Fort Mill, SC
    Current Employee - Production Manager in Fort Mill, SC

    I have been working at Muzak, LLC full-time for more than 10 years

    Pros

    The culture used to be exceptional; good benefits and a very good work/life balance. Things definitely changed after the merger.

    Cons

    Quality issues abound - current managers are far less experienced than the people they replaced.

    'sweat-shop' atmosphere that prevails in the Fort Mill facility

    Advice to ManagementAdvice

    Change or fade away! There are far too many alternatives to this company's services for their current attitudes to continue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    So much potential, so little professionalism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Fort Mill, SC
    Former Employee - Sales in Fort Mill, SC

    I worked at Muzak, LLC full-time for more than 8 years

    Pros

    Creative environment, casual dress code.

    Cons

    There was never a clear vision or strategy for accomplishing business objectives. Not even sure if business goals existed, other than "Don't Go Bankrupt!" Leadership consisted of a handful of men with very little business acumen outside of Muzak who were all pushing for the most political power and were more concerned about how big their bonuses were going to be than trying to support their teams. Business systems are from the 1980's. No raises and no 401K Match in SIX YEARS.

    Advice to ManagementAdvice

    Cut all the auxiliary products, and focus on being the best at ONE service, rather than being mediocre (or poor) at many! Give your teams the right access and visibility to customer data so they can become customer advocates. Your employees are your greatest strength, yet you continue to treat them like they are disposable. You have lost some of your best employees because of this!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Need help at the top

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Muzak, LLC

    Pros

    Great office environment, 4 weeks PTO, fun products

    Cons

    Not much direction from leadership team

  9.  

    Roller Coaster of a ride for 12 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Muzak, LLC full-time for more than 10 years

    Pros

    - great people
    - flexible schedule

    Cons

    - commissions were constantly going down
    - hard to keep up with the changing policies, pricing, products offered
    - no 401K match
    - lot of wear and tear on vehicle
    - job titles constantly changing
    - big turn-over

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    All aboard the sinking ship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Voice Production Engineer  in  Fort Mill, SC
    Former Employee - Voice Production Engineer in Fort Mill, SC

    I worked at Muzak, LLC full-time for more than 5 years

    Pros

    Cool working environment. Cool facility. Cool co-workers.

    Cons

    Less than satisfactory pay yet they don't seem to mind spending tons of money on flashy digital signage displays for the front entrance.

    Advice to ManagementAdvice

    Get a handle on the company priorities. Treat your employees better and you product quality will go way up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    sleep well sweet prince

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Administrative  in  Fort Mill, SC
    Current Employee - IT Administrative in Fort Mill, SC

    I have been working at Muzak, LLC full-time for more than 8 years

    Pros

    once a great place to work!

    Cons

    New Owners have no clue...

    Advice to ManagementAdvice

    dig a hole

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Muzak, LLC? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.