Muzak, LLC Reviews

Updated March 27, 2015
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2.0
66 Reviews
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John D. Cullen
9 Ratings

Pros
  • Ability to work from home, travel in your territory, new technology coming down the pipeline (in 3 reviews)

  • Get to listen to music all day, relaxed dress code- some people have brightly colored hair, piercings, and are covered in tattoos (in 4 reviews)

Cons
  • No 401K match that was promised to be re-instated 2 years ago, management seems to have forgotten but the emplyees haven't (in 6 reviews)

  • Layoffs have decreased company morale along with no 401K and a pay freeze last year (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Different from the normal corporate office, loud music, lots of t-shirts and jeans, pretty antiquated systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Consultant in Fort Mill, SC
    Current Employee - Process Consultant in Fort Mill, SC

    I have been working at Muzak, LLC

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The ever present music was OK one day, grating the next. It was totally understandable and accepted that most people wore noise canceling headphones.

    Cons

    The ever present loud music and headphones meant interactions with coworkers was strained or people just kept isolated in their own noise canceling world.

    Advice to Management

    Tone it down, trying too hard to be The Valley. Got bigger problems.

  2. Helpful (1)

    Might want to look somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Muzak, LLC

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Kinda like working in the music industry.

    Cons

    To many changes in policy and people

    Advice to Management

    Let the sales people sell

  3. Best Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Fort Mill, SC
    Former Employee - Team Member in Fort Mill, SC

    I worked at Muzak, LLC full-time (More than 3 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    It was a great environmental to work in with a very artistic flair; we had a lot of fun. Muzak "idol" and Halloween were always entertaining events along with other city center events when customers were onsite.

    Cons

    The daily changing music genres and parking.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ok for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administration in Fort Mill, SC
    Former Employee - Administration in Fort Mill, SC

    I worked at Muzak, LLC full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good PTO, nice building, occasional moral boosts in the form of events

    Cons

    Work silos, poor upper management, lots of layoffs

  6. Muzak/ Mood whatever they are today - Unhealthy Toxic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Muzak, LLC full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    When it was Muzak, fantastic, fun environment. Account Executives made money. The company respected them. The management 7 years ago was wonderful.

    Cons

    Today, horrible toxic environment! Since Muzak was bought by Mood Media, the management doesn't care about it's people. There have been numerous layoffs. The employees that are still there HATE their jobs. Morale is so low it is very sad. Once a fun energetic place to work is now a pit of despair. No 401K match. No raises have been given for over 5 years.

    Advice to Management

    Get rid of your dead weight in the management instead of your good talent. Stop managing with fear and intimidation. Stop showing and exhibiting favoritism. Pull your heads out of the sand. Executives are over paid for the damage they are causing.

  7. One of the best companies I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coordinator in Baltimore, MD
    Former Employee - Customer Service Coordinator in Baltimore, MD

    I worked at Muzak, LLC full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The opportunity to make income and commissions, positive work environment, can work from home in a pinch

    Cons

    Is franchised out in some areas. For the most part the franchises are nothing like corporate. They lack diversity and management doesn't always have the same skill level or emotional intelligence.

    Advice to Management

    Never stop being accessible to your employees it's what made you wonderful.

  8. Helpful (1)

    Do NOT work for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - A/V Tech in Miami, FL
    Former Employee - A/V Tech in Miami, FL

    I worked at Muzak, LLC full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Use some decent gear, Crown amps, Mackie, Bose etc.

    Cons

    Horrible management, behind in technology, dangerous work environments, work your ass off to pay everybody else's salary etc.......

    Advice to Management

    Wouldn't waste my time giving advice

  9. "if you're here for the money, you're here for the wrong reason" - CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Manager in Fort Mill, SC
    Current Employee - Production Manager in Fort Mill, SC

    I have been working at Muzak, LLC full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The culture used to be exceptional; good benefits and a very good work/life balance. Things definitely changed after the merger.

    Cons

    Quality issues abound - current managers are far less experienced than the people they replaced.

    'sweat-shop' atmosphere that prevails in the Fort Mill facility

    Advice to Management

    Change or fade away! There are far too many alternatives to this company's services for their current attitudes to continue.

  10. So much potential, so little professionalism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Fort Mill, SC
    Former Employee - Sales in Fort Mill, SC

    I worked at Muzak, LLC full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Creative environment, casual dress code.

    Cons

    There was never a clear vision or strategy for accomplishing business objectives. Not even sure if business goals existed, other than "Don't Go Bankrupt!" Leadership consisted of a handful of men with very little business acumen outside of Muzak who were all pushing for the most political power and were more concerned about how big their bonuses were going to be than trying to support their teams. Business systems are from the 1980's. No raises and no 401K Match in SIX YEARS.

    Advice to Management

    Cut all the auxiliary products, and focus on being the best at ONE service, rather than being mediocre (or poor) at many! Give your teams the right access and visibility to customer data so they can become customer advocates. Your employees are your greatest strength, yet you continue to treat them like they are disposable. You have lost some of your best employees because of this!

  11. Need help at the top

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Muzak, LLC

    Pros

    Great office environment, 4 weeks PTO, fun products

    Cons

    Not much direction from leadership team

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