MyEyeDr.

  www.myeyedr.com
  www.myeyedr.com

MyEyeDr. Reviews

Updated December 4, 2014
Updated December 4, 2014
25 Reviews
3.1
25 Reviews
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Recommend to a friend
Approve of CEO
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Sue Downes
2 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Overall I'm Satisfied with MED

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Technician in Washington, DC
    Current Employee - Lab Technician in Washington, DC

    I have been working at MyEyeDr. full-time (more than 3 years)

    Pros

    Compensation for the sales staff and lab techs are more than competitive. Generally staff at most locations are extremely friendly. They have a decent program for promotion-from-within. They are willing to hire almost anyone, even if you don't have optical experience, you just have to be able to learn the MED values. For those new to optics they have decent training tools you can use to access learning videos.
    Depending on your office manager, schedules can be fairly flexible, incase you have DR's appointments, children, etc.

    Cons

    There is a point of pay raise stagnation, being "maxed out", as it were. Meaning you are no longer eligible for pay increases. At that point to earn more you have to either get promoted or earn more commission.
    Training a new associate who didn't have optical experience is one thing, but training a management level (office GM) is completely another. Generally a new GM without optical goes thru a GM in training period of a couple months to get them up to speed, but sometimes they have been just thrown into the water with minimal training and been told to swim. At that point associates are having to teach their bosses how to do their job.
    Working on Saturdays is never any fun (it's retail, they're required) and if you want one off you have to take a vacation day.

    Advice to ManagementAdvice

    Communication is generally subpar from upper management down to associates, but it has been getting better recently. The company is rapidly growing and some of the staffs down in NC aren't quite prepared to handle the influx of business they've received as a result of MED taking over. Short term I feel like the company is going to be stretched pretty thin due to the training requirements of the newly acquired offices, long term I like the outlook of the company once all of the new acquisitions are fully staffed once again and they are up to speed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Disappointing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Servives Coordinator
    Former Employee - Patient Servives Coordinator

    I worked at MyEyeDr.

    Pros

    Was able to stay long enough to learn enough about the optical field (mostly from computer training courses, self observation and google ) to further my career with another employer.

    Cons

    Co-workers and supervisors were, for the most part, unwilling to share their experience. Teamwork was not the reality. Management appeared insecure about their own positions. Requesting earned time off seemed to create major drama. Probably, in part due to under-staffing in my position as a Patient Coordinator.
    I came to this company with a substantial sales background, and expressed my desire to transition to the Eyewear Consultant (optician) position many times over a two and one- half year period. I was not encouraged by management, even though I proved my ability by ranking in the top 5 percentile on monthly sales reports for the company, with the small opportunity for sales that I was able to carve out for myself. I was really doing both jobs in my last full year with the company, however management refused to recognize my ability and change my status. The Eyewear Consultant position affords a substantial salary increase compared to Patient Services Coordinator.
    Unfortunately for Myeyedr, I was able to take my experience to another company, and am happily employed as an Optician, where I am encouraged to study and obtain my ABO Certification.

    Advice to ManagementAdvice

    Strive to recognize hard work, dedication, and talent. Don't be intimidated by ambition. Strive to treat all of your employees equally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    MyEyeDr. Response

    Dec 10, 2014Director of Human Resources

    Thanks for taking the time to give us some unfiltered feedback from your perspective. We can’t improve without it. While the overall message is disappointing, we are glad that our training programs ... More

  3.  

    Upper Management too nosey..They marry from within and hire their family members ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at MyEyeDr. full-time (more than 3 years)

    Pros

    The pay is better than some..but not all

    Cons

    Benefits too expensive..vacation sucks..don't trust the Managers they are very nosey and fake...

    Advice to ManagementAdvice

    Train the managers and the DM, RVP, CEO etc not to tell associates private and personal business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    MyEyeDr. Response

    Dec 10, 2014Director of Human Resources

    Thanks for taking the time to give us some unfiltered feedback from your perspective. We can’t improve without it. If and when you are comfortable, we encourage you to reach out to us in HR and let ... More

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  5. 1 person found this helpful  

    Unorganized chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in Vienna, VA
    Current Employee - N/A in Vienna, VA

    I have been working at MyEyeDr. full-time

    Pros

    Decent pay for Eyewear Consultants, GMs, and doctors.

    Cons

    This company typically throws new hires right in with little to zero optical experience after watching about an hour worth of common sense customer service videos. Many EC's are learning as they go with little to no explanation from GMs. I have been fortunate to work with a GM that did not come from MyEyeDr and has had years in the optical field, but I know this is a very rare case compared to many other coworkers. A majority of management comes from a retail only background and is getting a crash course in vision insurance and optical knowledge. It leads to a lot of inefficiency. Speaking of inefficiency, the POS software is horrid. For instance, if you want to order a frame in a different color than the one you have for a patient, you ring up the order as a miscellaneous frame order and write out the name of the frame for the distribution center to order. Easy enough, right? Wrong. After doing the misc. order you have to wait until the next day, check the office email to see if the DC added the frame as a option in the POS system THEN you have to return the order, rekey the order, then select the frame that has been added. Seeing as the company somehow thinks you can comfortably see a patient every 10-15 minutes, it can make for a lot of mistakes as EC's are overwhelmed with patients to see and can forget to check the email for an order they put in yesterday. Also, if your family lives out of town and you would like to see them around the holidays you may as well just download Skype because this company blacks out the holidays for employees to take time off. Enjoy working Christmas Eve and then doing inventory on New Year's Eve! Nothing makes it feel like the holidays quite like working overtime and not getting to spend time with your family! The benefits are pretty much bare bones. Just enough for you to technically have insurance.

    Advice to ManagementAdvice

    Train EC's fully in optical AND retail before sending them to the floor. Explain payroll to GMs so they can actually work with employees on it rather than having to send people home early with no real explanation. Remember that employees have a life outside of work and would like to see their family around the holidays. Closing down your offices for Christmas Eve isn't a loss of profits, it's a sign of appreciation to your employees and understanding that this is a time for family, not work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    MyEyeDr. Response

    Aug 18, 2014Recruiter

    Hi,

    Thank you for taking time to provide feedback. I am sorry you haven’t had the great experience as an associate that we try to achieve. The majority of our General Managers do have extensive
    ... More

  6.  

    Eye wear consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Eyewear Consultant in Wilmington, NC
    Current Employee - Eyewear Consultant in Wilmington, NC

    I have been working at MyEyeDr. full-time (more than an year)

    Pros

    Commission on top of hour rate.

    Cons

    the commission structure sucks. when you sell extra glasses you actually get less money if they are polarized or Transition. I sold $1000.00 worth of glasses to a pt this week to only make $10. woop-t-do.

    Doesn't Recommend
    Negative Outlook
  7.  

    Nice option for optometrists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optometrist
    Current Employee - Optometrist

    I have been working at MyEyeDr. full-time (less than an year)

    Pros

    Good salary and bonus potential, personally experienced management who listen and try to work with you. Works well with staff members, their schedules etc. Able to offer full-service eye care and good pricing for patients.

    Allow doctors to do what they do best and help you keep patients in your office. Have had no issues with trying to change the overall way I see patients.

    Employ tracking methods that can help grow optical business and give patients what they want which is to do business in one place and not have to leave because they can offer it in one place.

    Cons

    NC is a new venture for them and they are growing quickly, need to make sure that staffing and management are able to handle growth and maintain good people.

    Advice to ManagementAdvice

    Each office may be different, apply individualized management

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    nepotism and insect ? sign right up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eyewear Consultant in Washington, DC
    Former Employee - Eyewear Consultant in Washington, DC

    I worked at MyEyeDr. full-time (less than an year)

    Pros

    executive/senior level management is amazing, the amount to learn from them is incredible, great training programs, invitations to vendor seminars, sales contests, employee vision/eyewear program

    Cons

    as much as the company proudly touts their "promote from with in" policy, few are seen coming from " with in". Instead you see 6-10 year employees stagnant in their position while people with 0 experience come into mgmt positions? Middle management struggles with conflict resolution, very much a "sweep it under the rug, pretend it never happened to philosophy". A few months at the company and you will soon realize many employees have had prior intimate relationships, are engaged/married/dating another member of mgmt or doctor, in may cases you see quite under-qualified children or relatives of senior level mgmt. be awarded positions that don't seem to match their resume nor qualifications. Nepotism is encouraged, the outsiders are definitely the enemy - which is sad considering the company's rapid growth

    Advice to ManagementAdvice

    Many great corporations fall as they expand, due to middle management. Senior and Executive management needs to be a little more in the loop when serious situatiosn arise, or perhaps give a final ok before some one is hired. Hire based on qualifications not which employee's boyfriend/gilfriend/fiance/child it is.
    You have a wonderful business structure and incredible talent. Don't lose your best employees due to negligence of middle management to recognize their strengths to best help them grow or find the best role with in the company for them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    There is plenty of room for change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eyewear Consultant
    Former Employee - Eyewear Consultant

    I worked at MyEyeDr. part-time (more than an year)

    Pros

    The pay scale seems to be better than other retail optical companies. The new staff, while inexperienced, are generally good hires when it comes to service.

    Cons

    The ever-changing schedule changes are completely annoying and complicates the ability to plan ahead. Coming in with previous optical experience allows you to compare regular company practices and question how this company gets so much business.

    Advice to ManagementAdvice

    Your employees would like a weekend off without fearing they will have to use vacation time. Communication between senior management to store employees could be improved. The wall-filled printed emails are easily ignored when everything seems great on paper but contradicted in practice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Fun and rewarding environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optometrist in Aspen Hill, MD
    Current Employee - Optometrist in Aspen Hill, MD

    I have been working at MyEyeDr. full-time (more than an year)

    Pros

    The company takes very good care of the doctors along with other positions. They understand that a happy staff means a happy patient. If the doc is overwhelmed or unhappy, that directly affects the care of the patient. We are all humans.

    The staff is highly trained and very professional. They are kept on their toes with a educational program (MED University).

    The company strives to become better each day.

    They believe what I believe, patient's well-being and quality of life is the main goal.

    Cons

    Long Saturdays. Better benefits in terms of eyewear program.

    Advice to ManagementAdvice

    Equality in terms of standard of operations in ALL offices.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Motivated and Developed within a growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Vienna, VA
    Current Employee - General Manager in Vienna, VA

    I have been working at MyEyeDr. full-time (more than 5 years)

    Pros

    MyEyeDr is employee lead. Training and Development is a high priority to all.
    Employees are paid well and rewarded well too.
    Locations are supported well by senior management

    Cons

    hard work at time - but it does pay off!

    Advice to ManagementAdvice

    Continue the coaching and development of everyone - its growing the company from within

    Recommends
    Positive Outlook
    Approves of CEO

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