Mystic Lake Casino and Hotel

www.mysticlake.com
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Mystic Lake Casino and Hotel Reviews

Updated July 19, 2015
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3.3
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Edward Stevenson
17 Ratings

25 Employee Reviews

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  1. Good Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Prior Lake, MN
    Current Employee - IT Project Manager in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Mystic has good benefits and a good work/life balance. For non-floor personnel, you can normally take off any holiday. Offers a flexible work schedule. Great place to get experience with many different types of industries.

    Cons

    Their pay scale is a bit below average in my opinion. This makes it difficult to recruit and retain top-notch team members. The career path in many areas is semi-limited.


  2. Helpful (3)

    Constantly afraid of being reprimanded.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Food and Beverage Manager in Prior Lake, MN
    Former Employee - Assistant Food and Beverage Manager in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    There are so many great things about working at Mystic; benefits, salary, health care access and best of all, the best employees in the world. They also have a great training program for all levels so that you are always improving your ability to move up.

    Cons

    There are a lot of rules for firing employees and I am putting this in the con area because this has created a paper crazy atmosphere at Mystic. They write up employees for every little thing and document everything in case they need it to fire them in the future. Mystic also pays all their own unemployment claims which is another HUGE incentive to document and write up every little infraction. The part of Human Resources responsible for firing and avoiding paying unemployment is called Team Relations. Hah! Biggest negative is the atmosphere of fear of being fired. This fear pervades the whole place and even extends to managers and directors.

    Advice to Management

    My advice is to Mystic OWNERSHIP not MANAGEMENT; you need to address the Huge negative atmosphere. You have two management systems; the one that is official and the one that is actually in use to get around the official one.


  3. Great benefits, one of many. Can be hard to feel passionate about role in such a large place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graphic Designer in Prior Lake, MN
    Current Employee - Graphic Designer in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, benefits, and work environment couldn't be much more competitive and comfortable.

    Cons

    Remaining engaged and motivated can be challenging long term, with fairly regular turnover in a lot of positions after a few years.

    Advice to Management

    Build closer relationships with staff.


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  5. Helpful (4)

    A lot has Changed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have very good benefits, discounted lunches and friendly employees

    Cons

    Management does not allow people to do what they were hired to do. VPs, Directors and Managers do not ask questions from their staff in order to help them make better decisions for the good of the company. They make decisions out of thin air and base them on what will make them look good professionally. They over promise things to the board with their talking points, when it is clear that they have no business making such promises because they have not done their homework on the topic at hand. Directors and Managers are not willing to learn what they do not understand, nor do they go above and beyond to learn how to be a leader. As a subordinate, you don't ever feel like your manager has your back and that you are to fend for yourself because it is very often they will throw you under the bus rather than help fix the problem or worse yet take the credit for your amazing idea. There is no vision from our directors and managers on anything. They make up things as they go, which is not only costly but causes a lot of turnover, moral loss and zero sense of a team. The CEO has allowed some poor decisions to be made based on either misinformation from his executive staff or just out of sheer ignorance. The Board has gotten greedy, raising prices to the guests across the boards, making the once busy restaurants into ghost towns. They have cut budgets for everything so they can continue to do costly experimental promotions and events in hopes of trying to get non-gamers out to the property and get them hooked on gaming.

    Advice to Management

    The CEO needs to ask himself why turn-over is so high in certain departments. Is it because employees are treated like Kindergarteners? Is it because they refuse to get team members involved in helping them to make informed and smart decisions before they are made? Is it because highly talented, skilled and smart people are not allowed to use any of that towards the greater good, and instead to be pushed aside by their managers and directors into a dumbed down position? I think he needs to listed to the people who chose to go elsewhere and ask himself how he can change the culture and get the staff to feel good about what they do. The benefits are great and for some employees it is enough to stay, but for the go-getters of the organization they need more than just awesome benefits, they need a since of what they are doing is for the greater good of the company, not for the good of their manager or director so they look good to you.


  6. Helpful (3)

    Clueless at the top!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Prior Lake, MN
    Former Employee - Marketing in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits, consistent annual pay raises, nice coworkers, training available

    Cons

    Open 24/7/365 so you never get holidays off, weekends off, and trying to have a work/life balance is impossible. The Directors and VP's take all the credit and when they feel threatened by someone who actually knows what they're doing, they fire them, or find a way to fire them. I've seen a revolving door in the marketing division, and the entertainment department has gone way downhill -- the place has become very very trashy. Which is funny, because when I first started, they were trying to change their image... they just went full circle... probably because they hired a really poor, education less director back to their staff.

    Advice to Management

    Clean house from the top down. That's how you will change your image. The Board of Directors and Business Council really need to open their eyes to see what's truly happening and not just rely on their executive team to relay the information. Your tribe is in trouble if you keep going along the path you are on. Shifting people to difference positions because you like them, is not how you keep a business growing.


  7. Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Server in Prior Lake, MN
    Former Employee - Restaurant Server in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Active environment - Engaging customers and employees - Great pay and benefits

    Cons

    - It's a casino, if people lose all of their money don't expect them to greet you with a friendly smile - Smoke


  8. Helpful (2)

    They are never happy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Custodian in Prior Lake, MN
    Former Employee - Facilities Custodian in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are nice,a lot of great shows in the Showroom. Most of my co-workers were okay.

    Cons

    Takes two-months for health and dental to kick in, bosses don't work with employees, transparency is thin, the supervisors can't make up their minds. I wouldn't even send my worst enemy to this place if he was looking for a job. Just when things are going good it's no you are doing it wrong. Can't talk to anyone even for a little bit or the boss gets mad.

    Advice to Management

    Quit worrying you will get fired and maybe there won't be one person running the casino.


  9. Helpful (3)

    Boring job that you had to "look" busy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Service Specialist in Prior Lake, MN
    Former Employee - Slot Service Specialist in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked there while going to college. I was able to work on Friday and Saturday only. It paid for school supplies.

    Cons

    They would not let you talk to your coworkers. They treat their employee like children. Too many clicks and unprofessional management.

    Advice to Management

    Grow up!


  10. No complaints

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Former Employee - Business Intelligence Developer in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.


  11. Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Staff in Prior Lake, MN
    Current Employee - Human Resources Staff in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to Management

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!



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