Mystic Lake Casino and Hotel

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Mystic Lake Casino and Hotel Reviews in Prior Lake, MN

Updated December 30, 2014
Updated December 30, 2014
22 Reviews
2.9
22 Reviews
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Recommend to a friend
Approve of CEO
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Edward Stevenson
22 Ratings

22 Employee Reviews Back to all Reviews

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  1.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Server in Prior Lake, MN
    Former Employee - Restaurant Server in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel part-time (more than 3 years)

    Pros

    - Active environment
    - Engaging customers and employees
    - Great pay and benefits

    Cons

    - It's a casino, if people lose all of their money don't expect them to greet you with a friendly smile
    - Smoke

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    A lot has Changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 3 years)

    Pros

    They have very good benefits, discounted lunches and friendly employees

    Cons

    Management does not allow people to do what they were hired to do. VPs, Directors and Managers do not ask questions from their staff in order to help them make better decisions for the good of the company. They make decisions out of thin air and base them on what will make them look good professionally. They over promise things to the board with their talking points, when it is clear that they have no business making such promises because they have not done their homework on the topic at hand. Directors and Managers are not willing to learn what they do not understand, nor do they go above and beyond to learn how to be a leader. As a subordinate, you don't ever feel like your manager has your back and that you are to fend for yourself because it is very often they will throw you under the bus rather than help fix the problem or worse yet take the credit for your amazing idea. There is no vision from our directors and managers on anything. They make up things as they go, which is not only costly but causes a lot of turnover, moral loss and zero sense of a team. The CEO has allowed some poor decisions to be made based on either misinformation from his executive staff or just out of sheer ignorance. The Board has gotten greedy, raising prices to the guests across the boards, making the once busy restaurants into ghost towns. They have cut budgets for everything so they can continue to do costly experimental promotions and events in hopes of trying to get non-gamers out to the property and get them hooked on gaming.

    Advice to ManagementAdvice

    The CEO needs to ask himself why turn-over is so high in certain departments. Is it because employees are treated like Kindergarteners? Is it because they refuse to get team members involved in helping them to make informed and smart decisions before they are made? Is it because highly talented, skilled and smart people are not allowed to use any of that towards the greater good, and instead to be pushed aside by their managers and directors into a dumbed down position? I think he needs to listed to the people who chose to go elsewhere and ask himself how he can change the culture and get the staff to feel good about what they do. The benefits are great and for some employees it is enough to stay, but for the go-getters of the organization they need more than just awesome benefits, they need a since of what they are doing is for the greater good of the company, not for the good of their manager or director so they look good to you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Clueless at the top!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Prior Lake, MN
    Former Employee - Marketing in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 8 years)

    Pros

    Great benefits, consistent annual pay raises, nice coworkers, training available

    Cons

    Open 24/7/365 so you never get holidays off, weekends off, and trying to have a work/life balance is impossible. The Directors and VP's take all the credit and when they feel threatened by someone who actually knows what they're doing, they fire them, or find a way to fire them. I've seen a revolving door in the marketing division, and the entertainment department has gone way downhill -- the place has become very very trashy. Which is funny, because when I first started, they were trying to change their image... they just went full circle... probably because they hired a really poor, education less director back to their staff.

    Advice to ManagementAdvice

    Clean house from the top down. That's how you will change your image. The Board of Directors and Business Council really need to open their eyes to see what's truly happening and not just rely on their executive team to relay the information. Your tribe is in trouble if you keep going along the path you are on. Shifting people to difference positions because you like them, is not how you keep a business growing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    They are never happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilities Custodian in Prior Lake, MN
    Former Employee - Facilities Custodian in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (less than a year)

    Pros

    Benefits are nice,a lot of great shows in the Showroom. Most of my co-workers were okay.

    Cons

    Takes two-months for health and dental to kick in, bosses don't work with employees, transparency is thin, the supervisors can't make up their minds. I wouldn't even send my worst enemy to this place if he was looking for a job. Just when things are going good it's no you are doing it wrong.
    Can't talk to anyone even for a little bit or the boss gets mad.

    Advice to ManagementAdvice

    Quit worrying you will get fired and maybe there won't be one person running the casino.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Boring job that you had to "look" busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Service Specialist in Prior Lake, MN
    Former Employee - Slot Service Specialist in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel part-time (more than 3 years)

    Pros

    I worked there while going to college. I was able to work on Friday and Saturday only. It paid for school supplies.

    Cons

    They would not let you talk to your coworkers. They treat their employee like children. Too many clicks and unprofessional management.

    Advice to ManagementAdvice

    Grow up!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    No complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Former Employee - Business Intelligence Developer in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (less than a year)

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Staff in Prior Lake, MN
    Current Employee - Human Resources Staff in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than 5 years)

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to ManagementAdvice

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Starts off fun, but gets old fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Prior Lake, MN
    Current Employee - Server in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel part-time (more than 3 years)

    Pros

    Great benefits and employee opportunities. Meet tons of fascinating people and a lot of employees and super nice and fun. Clean building.

    Cons

    Stressful. No holidays off or holiday pay bonuses, guests can be difficult or unreasonable. Managers (Minnehaha Cafe) are unprofessional and power hungry. Employees pay full price for restaurant food because we have our own employee restaurant, but food sucks at 3 in the morning. Community members are allowed to disrespect and treat you poorly. Christmas bonus is a $40 gift card (which is great, but given that the change found on the casino floor daily is more than a person's entire paycheck.) If you work in a restaurant and someone walks out without paying, security will most likely not find them.

    Advice to ManagementAdvice

    Treat employees with respect instead of condescending them. We're human beings and deserve that much.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Exciting and energetic atmosphere. Lots of great benefits and a very diverse team of employees at Mystic Lake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Supervisor in Prior Lake, MN
    Former Employee - Slot Supervisor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 8 years)

    Pros

    Good pay and great benefits. You will meet lots of great people as they have a large workforce in the service industry.

    Cons

    Work weekends and nights and holidays.

    Advice to ManagementAdvice

    Spend more time on team building. Felt that coworkers used to be closer but drifted apart apart during my tenure of almost 10 years.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    One of a kind experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Prior Lake, MN
    Former Employee - Auditor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 10 years)

    Pros

    Team members are wonderful to get to know and the benefits are wonderful

    Cons

    Swing and Grave hours are tough but working in the Gaming industry you first start out with the odd hours until you are able to switch the hours you would like.

    Advice to ManagementAdvice

    If you say something, follow through on what you say and do not just apply it to certain team members, apply it to everyone.

    Recommends
    Positive Outlook
    Approves of CEO

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