Mystic Lake Casino and Hotel

  www.mysticlake.com
  www.mysticlake.com

Mystic Lake Casino and Hotel Reviews

Updated November 7, 2014
Updated November 7, 2014
31 Reviews
3.2
31 Reviews
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Edward Stevenson
21 Ratings

Employee Reviews

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  1.  

    Starts off fun, but gets old fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Prior Lake, MN
    Current Employee - Server in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel part-time (more than 3 years)

    Pros

    Great benefits and employee opportunities. Meet tons of fascinating people and a lot of employees and super nice and fun. Clean building.

    Cons

    Stressful. No holidays off or holiday pay bonuses, guests can be difficult or unreasonable. Managers (Minnehaha Cafe) are unprofessional and power hungry. Employees pay full price for restaurant food because we have our own employee restaurant, but food sucks at 3 in the morning. Community members are allowed to disrespect and treat you poorly. Christmas bonus is a $40 gift card (which is great, but given that the change found on the casino floor daily is more than a person's entire paycheck.) If you work in a restaurant and someone walks out without paying, security will most likely not find them.

    Advice to ManagementAdvice

    Treat employees with respect instead of condescending them. We're human beings and deserve that much.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Exciting and energetic atmosphere. Lots of great benefits and a very diverse team of employees at Mystic Lake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Supervisor in Prior Lake, MN
    Former Employee - Slot Supervisor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 8 years)

    Pros

    Good pay and great benefits. You will meet lots of great people as they have a large workforce in the service industry.

    Cons

    Work weekends and nights and holidays.

    Advice to ManagementAdvice

    Spend more time on team building. Felt that coworkers used to be closer but drifted apart apart during my tenure of almost 10 years.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    One of a kind experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Prior Lake, MN
    Former Employee - Auditor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 10 years)

    Pros

    Team members are wonderful to get to know and the benefits are wonderful

    Cons

    Swing and Grave hours are tough but working in the Gaming industry you first start out with the odd hours until you are able to switch the hours you would like.

    Advice to ManagementAdvice

    If you say something, follow through on what you say and do not just apply it to certain team members, apply it to everyone.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Stuck In High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 3 years)

    Pros

    Lots of PTO, but that's about it.

    Cons

    Difficult to get days off, no holiday pay, the other employees are horrendous (yes, 99% of the 4,000 employees!), employee food costs have tripled, and both management and community members treat employees like dirt.

    Advice to ManagementAdvice

    No, advice to the board of directors - wipe out all management from CEO down to middle management. FYI, you should probably also hire VP's who have a degree.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mystic Lake Casino and Hotel full-time

    Pros

    a place to work and bathrooms are clean

    Cons

    not always aware of what is going on

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time

    Pros

    Benefits are above average and compensation is competitive. Overall, team members are friendly to one another and it is a good place to work. Also, good potential for career advancement if you work hard and have the right attitude.

    Cons

    As a large company, it faces many diverse challenges.

    Advice to ManagementAdvice

    Keep up the good work and continue focus on what drives business.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Very large company with good benefits if you are full time, but CRAZY hours and Rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mystic Lake Casino and Hotel full-time (more than an year)

    Pros

    Good health & dental benefits
    Business is open 24 hours, so people with a need to work non-traditional hours to accommodate their lives have many opportunities.
    Since there are so many different jobs, it is relatively easy to switch jobs within the company.

    Cons

    They are a sovereign nation, and therefore not required to take certain state laws into consideration.
    You are reminded daily how easily they can replace you.
    Starting pay is relatively good, but raises are literally less than a 25¢ an hour PER YEAR

    Advice to ManagementAdvice

    Spend less time time kissing Native butt, spend more time giving a little care towards the employees that bust their butt & work crazy hours to make you look like a successful manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Custodian in Prior Lake, MN
    Current Employee - Facilities Custodian in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than an year)

    Pros

    The Health Care was decent and the PTO amount was decent. They gave a sort of bonus at Christmas a big old whopping $20 gift card. Pay was adequate!

    Cons

    Smoke filled environment and if you are not Native American Good Luck getting treated fairly! No such thing as a Holiday. Expected to work every Holiday or grave consequences like mucho attendance points. No opportunities for advancement and if you get injured on the job you are considered a liability and risk and they try to get rid of you as fast as they can. In addition they offer little care when you are injured. You are not allowed to see a provider outside of their clinic. They also do no extra tests like an MRI or a CT Scan. I had a torn rotator cuff and all they did was PT which made it worse.

    Advice to ManagementAdvice

    Treat the employees like assets rather than expendable and unimportant.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    If you work only for the benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Prior Lake, MN
    Current Employee - Cook in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than 3 years)

    Pros

    Health benefits and paid time off.

    Cons

    Kitchen management is terrible and egos are HUGE. Food is overprocessed and not something someone passionate about food could take pride in.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Valet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation-Valet in Prior Lake, MN
    Current Employee - Transportation-Valet in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than 3 years)

    Pros

    Great pay and keep your own tips and a great incentive. Friendly co-workers...at times, enjoyable environment.

    Cons

    Crap set hours and cannot switch due to stupid management rules. Can be slow at time. Always working on holidays. Excessive abuse of rules by supervisors and management at times.

    Advice to ManagementAdvice

    Quit making up new rules to further upset your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO

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